Graphic Designer

Senior Software Engineer

Location: On-site, Panaji, Goa

About Joyful

Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd.

Our  Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing the productivity and efficiency of their support teams, all through one seamless platform.

At Joyful, we're committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike.

The Opportunity

We’re seeking a Senior Software Engineer who thrives on solving complex problems, architecting scalable systems, and bringing innovative AI-powered features to life. You will work on a modern, cloud-native stack—leveraging serverless deployment, microservices, and AI/ML integrations to build resilient, high-performance solutions.

In addition to delivering high-quality code, you’ll contribute to Joyful’s Vibe Coding culture—our approach to writing code that’s clean, collaborative, and a joy to work with.

What You'll Do

• Backend & Cloud Development
• Design, develop, and maintain scalable microservices for Joyful’s Engage and Listen platforms
• Build serverless applications and functions (AWS Lambda, Azure Functions, or GCP Cloud Functions) for rapid, cost-effective deployments
• Implement robust APIs and data pipelines optimized for performance and reliability
• Ensure security, compliance, and data privacy in all backend services
• AI-Powered Solutions
• Integrate AI/ML models into production workflows to enhance automation, personalization, and analytics
• Collaborate with data scientists to operationalize AI models for real-time and batch processing
• Build features that leverage NLP, sentiment analysis, and predictive analytics for stakeholder communication insights
• Vibe Coding Culture
• Write clean, well-structured, and maintainable code that engineers enjoy working with
• Participate in pair programming, peer reviews, and collaborative debugging sessions
• Share best practices and mentor junior engineers to raise the technical bar across the team
• Help maintain a development atmosphere that’s positive, creative, and focused on continuous improvement
• DevOps & Deployment
• Work closely with DevOps teams to optimize serverless deployments, CI/CD pipelines, and automated testing
• Ensure observability, monitoring, and alerting systems are in place for all deployed services
• Contribute to cost optimization strategies for serverless architectures
• Collaboration & Problem-Solving
• Partner with product managers, architects, and designers to translate business requirements into technical solutions
• Participate in sprint planning, backlog refinement, and retrospectives
• Troubleshoot production issues and drive root cause analysis for lasting fixes

What You'll Need

• 3+ years of experience in software development, preferably in SaaS or AI-driven products
• Strong expertise in backend development using Java (Spring Boot), Node.js, or Python
• Experience with serverless architectures (AWS Lambda, Azure Functions, or GCP equivalents)
• Solid understanding of cloud services (AWS, Azure, or GCP) and microservices design patterns
• Hands-on experience integrating AI/ML models into applications
• Familiarity with NLP, speech-to-text, or sentiment analysis APIs is a plus
• Knowledge of relational and NoSQL databases (PostgreSQL, DynamoDB, MongoDB, etc.)
• Experience with CI/CD pipelines, automated testing, and monitoring tools
• Strong problem-solving skills and ability to work in fast-paced, collaborative environments
• Passion for clean, maintainable code and contributing to a healthy team culture

Why Join Joyful?

• Work on AI-powered solutions that transform how businesses connect with their stakeholders
• Be part of a team that embraces serverless-first development and modern cloud-native architectures
• Thrive in a Vibe Coding culture where great engineering meets great energy
• Collaborate with talented peers in a supportive, innovation-driven environment
• Enjoy professional growth opportunities in a fast-scaling company
• Work from our beautiful Goa office while building solutions used worldwide

At Joyful, we believe that combining AI innovation, scalable cloud design, and a joyful coding culture leads to exceptional products. If you’re passionate about building intelligent, high-performance systems while keeping the engineering vibe positive, we’d love to hear from you!

Job description – International Voice Process

Location - WFO, Hebbal Bangalore

Job Type: Full-time, Aus shift, 5AM-2PM(IST)

Summary:

Blue Matrix is seeking a highly motivated and experienced individual to join our team as a

Process Associate for an International Voice Process (Lead Generation) professional. The ideal

candidate will have at least 6 months of experience in international voice processes. Strong

English communication skills are an absolute must for this role, as the candidate will be

responsible for generating leads through international voice processes, and communicating

effectively with customers and team members.

Key Responsibilities:

· Generating leads through an international voice process.

. Outbound sales experience

· Meeting or exceeding lead generation targets.

· Identifying and qualifying potential customers.

· Communicating effectively with customers and team members.

Requirements:

· Proven work experience in an international Voice.

· Should have neutral accent

· Excellent communication skills (verbal and written).

· Agile and flexible with work schedule.

· Logical and analytical thought process.

· Willing to work in any Australian Shift 5 am to 2 pm

Qualifications:

PUC/Graduation degree

About Company

Our client is a luxury home décor brand where technology enables world class home interior design.

Job Overview: We are seeking a highly creative and talented Copywriter to join our team. As the Copywriter, you will be responsible for written material for various platorms, such as websites, blogs, social media, and marketing campaigns that showcases the elegance and uniqueness of our luxury interior designs. Your words will play a pivotal role in enhancing our brand image, driving client engagement, and to produce engaging, informaƟve, and well-structured content that resonates with the target audience.

Responsibilities:

·       Develop captivating content surrounding our luxury interior projects that is well researched and in line with the organisations brand communication.

·       Team up with designers and marketers to create compelling content across our platform.

·       Dig deep into interior trends to create authentic content that resonates with readers.

·       Conducting keyword research and using SEO best practices to enhance online visibility and increase organic traffic.

·       Develop related content for multiple platforms, such as websites, email marketing, product descriptions, videos, and blogs.

·       Bring fresh ideas to the table and collaborate with our creative squad.

·       Edit & improvise content consistently to improve readability.

·       Edit and proofread content for impeccable grammar, spelling, and coherence, ensuring the highest quality output.

·       Stay up-to-date with industry trends, emerging technologies, and relevant news to infuse fresh perspectives into the content.

·       Prior experience in the luxury sector is mandatory.

Requirements:

·       Master’s degree in English, Journalism, Communications/PR, or a related field.

·       Substantial experience in content writing, copywriting, or a related field.

·       Portfolio of relevant writing samples.

·       Familiarity with web publication techniques, marketing tools, MS Office or Google Suite.

·       Impeccable grasp of the English language, including idioms and current trends in slang and expressions

·       Excellent verbal and written communication skills

·       Creativity along with a keen eye for details

·       Strong grasp of SEO principles and keyword integration for optimized content.

·       Monitor and analyse the performance of key performance indicators (KPIs) to offer suggestions for improvement.

We are seeking a highly motivated and talented individual to join our team as a Fresher Software Developer. As a software developer, you will be involved in the entire software development life cycle, from concept and design to testing and deployment. This is an excellent opportunity for recent graduates or individuals with limited professional experience to kickstart their career in software development.

Responsibilities:

Coding and Development:

• Collaborate with cross-functional teams to analyze requirements and develop high-quality software solutions.
• Write clean, efficient, and maintainable code in accordance with industry best practices.
• Participate in code reviews to ensure code quality and provide constructive feedback.

Testing and Debugging:

• Conduct thorough testing of software applications to identify and fix bugs, ensuring the delivery of reliable and robust software.
• Debug and troubleshoot issues, providing timely resolutions.

Learning and Growth:

• Stay updated on emerging technologies and industry trends to enhance skills and contribute to continuous improvement within the development team.
• Actively participate in training programs and self-directed learning to broaden technical knowledge.

Collaboration:

• Collaborate with team members, including other developers, designers, and product managers, to deliver high-quality software solutions.

Educational Background:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.

Responsibility

To assist the BPO Human Resource and Development team in the recruitment process, they provide support to various companies across different industries including digital marketing, sales and operations, distribution, online entertainment, and more.

Developing and implementing effective recruitment and screening systems and procedures to attract the most qualified Candidate Customer Support for position vacancies for online entertainment industry.

Coordinating with requisitioning departments to follow established standards, policies, and procedures for employee recruitment and orientation.

Drafting job advertisements and managing online job portals to reach a wider pool of potential candidates.

Carefully screening candidates and arranging interview appointments for respective Business development unit and Sales and Operation departments.

Notifying all unsuccessful interviewees either by letter or verbally to maintain a positive company image.

Monitoring confirmation dates of new staff to ensure a smooth onboarding process.

Updating internal databases with new hire information

Take meeting minute notes.

Handle all employee queries, written or verbal with the utmost confidentiality.

Keep up to date on current issues and matters related to the HR department.

Work Experience Requirements

● Bachelor’s degree in human resources or related field from a reputable institution.

● At least 5 years of working experience preferably in a fast-paced manufacturing/servicing/construction environment.

● Experience in hiring applicants for entertainment and gaming 

● Possesses own transport.

● Good communication skills.

● Willing to start work from home and relocated to Cambodia once confirmation.

salary : 11,700,000 IDR - 12,700,000 IDR 

Bahasa

Tanggung jawab

Untuk membantu tim Sumber Daya Manusia dan Pengembangan BPO dalam proses rekrutmen, mereka memberikan dukungan kepada berbagai perusahaan di berbagai industri termasuk pemasaran digital, penjualan dan operasi, distribusi, hiburan online, dan banyak lagi.

Mengembangkan dan menerapkan sistem dan prosedur rekrutmen dan penyaringan yang efektif untuk menarik Kandidat Dukungan Pelanggan yang paling memenuhi syarat untuk lowongan posisi di industri hiburan online.

Berkoordinasi dengan departemen permintaan untuk mengikuti standar, kebijakan, dan prosedur yang ditetapkan untuk perekrutan dan orientasi karyawan.

Menyusun iklan pekerjaan dan mengelola portal pekerjaan online untuk menjangkau lebih banyak kandidat potensial.

Menyaring kandidat dengan hati-hati dan mengatur janji wawancara untuk masing-masing unit pengembangan bisnis dan departemen Penjualan dan Operasi.

Memberi tahu semua orang yang diwawancarai yang tidak berhasil baik melalui surat atau lisan untuk menjaga citra positif perusahaan.

Memantau tanggal konfirmasi staf baru untuk memastikan kelancaran proses orientasi.

Memperbarui database internal dengan informasi karyawan baru

Buat catatan notulen rapat.

Tangani semua pertanyaan karyawan, tertulis atau lisan dengan kerahasiaan maksimal.

Tetap up to date pada isu-isu terkini dan hal-hal yang berkaitan dengan departemen HR.

Persyaratan Pengalaman Kerja

● Gelar sarjana di bidang sumber daya manusia atau bidang terkait dari institusi terkemuka.

● Setidaknya 5 tahun pengalaman kerja, lebih disukai di lingkungan manufaktur/servis/konstruksi yang bergerak cepat.

● Pengalaman merekrut pelamar untuk hiburan dan permainan

● Memiliki transportasi sendiri.

● Keterampilan komunikasi yang baik.

● Bersedia untuk mulai bekerja dari rumah dan pindah ke Kamboja setelah konfirmasi.

salary : 11,700,000 IDR - 12,700,000 IDR 

About [24]7.ai

[24]7.ai uses artificial intelligence, human insight, and deep vertical expertise to produce personalized, consistent, and satisfying customer experiences. The company's advanced conversational AI platform, combined with more than 20 years of contact center operational expertise, empowers the world's largest and most recognizable brands to deliver natural, frictionless conversations across all digital and voice channels. For more information, visit http://www.247.ai/">http://www.247.ai.

The Marketing Web Developer is part of [24]7.ai’s Marketing team. You will need to work collaboratively with local team members and others located in Bangalore and Toronto. This resource will be fully responsible for developing and maintaining the 247.ai website so they should be skilled in Drupal 9, HTML5, CSS, JS, Bootstrap, SASS, and possess hands-on experience with Drupal front-end theming, Integration, page development.

Areas of Responsibility

• Technical consultation and development of new pages / templates / modules in Acquia Drupal.
• Add/modify content, scripts, code, UI, modules, media etc. as per [24]7.ai Marketing and Acquia Web guidelines.
• Maintaining database, file system, dev, staging and production environments on Acquia Cloud as per [24]7.ai Marketing & Acquia guidelines.
• Check and apply Drupal security updates/patches as and when available on Drupal.org.
• Support [24]7.ai Web projects and go live/cutover activities.
• Liaise with [24]7.ai Marketing and our Acquia TAM to consult/fix issues that impact the website, and to ensure performance and availability.
• Skilled with SQL database management – from SQL to table manipulation.
• Manages all technical aspects of the CMS and Acquia development environments.
• Performance tuning, broken link fixes and implement SEO technical audits as provided by our SEO vendor.
• Uptime monitoring.
• Project ticketing (for internal tracking).
• 24x7 Emergency support.

Key Competencies

• Full-stack Drupal developer with expertise on Drupal 8 and 9 is required
• 3+ years of experience planning and implementing web projects
• Bachelor and Master Engineering degrees
• Languages: PHP, C, C#, Java, HTML5, CSS, SaaS, JavaScript
• Databases: MYSQL, Oracle
• Operating System: Linux/Abuntu, Windows
• Libraries: JQuery, Angular JS, Bootstrap
• Server side technologies: J2EE, ASP.net, JSP, Apache Solr, Apache
• Source control: SVN, Git, Github
• Must have excellent attention to detail and create clean, organized code as well as document modifications.
• Excellent problem solving and debugging skills.
• Knowledge of web performance optimization techniques.
• Knowledge of web vulnerability prevention methods.
• Experience working with cross-functional teams and receiving feedback from all levels. Work hours are shifted to overlap 2-3 hours with US Pacific Time zone as needed.
• Excellent written and verbal communication skills required.
• Ability to work within a rapidly changing environment, multi-task and prioritize.
• Must be innovative, self-driven, motivated, organized and detail-oriented
• Exhibit a high level of individual initiative.

We are looking for a highly capable Node.js developer to optimize our web-based application performance. You will be collaborating with our front-end application developers, designing back-end components, and integrating data storage and protection solutions.

To ensure success as a Node.js developer, you should possess extensive knowledge of Node.Js based services and experience in a similar role. An accomplished Node.js developer will be someone whose expertise results in the stable, fast, and secure exchange of data between servers and end-users.

Node.js Developer Responsibilities:

• Developing and maintaining all server-side network components.

• Ensuring optimal performance of the central database and responsiveness to front-end requests.

• Collaborating with front-end developers on the integration of elements.

• Designing customer-facing UI and back-end services for various business processes.

• Developing high-performance applications by writing testable, reusable, and efficient code.

• Implementing effective security protocols, data protection measures, and storage solutions.

• Running diagnostic tests, repairing defects, and providing technical support.

• Documenting Node.js processes, including database schemas, as well as preparing reports.

• Recommending and implementing improvements to processes and technologies.

Node.js Developer Requirements:

• Bachelor's degree in computer science, information science, or similar.

• At least 4+ yrs experience as a Node.js developer.

• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.

• Experience collaborating in an agile environment alongside designers, analysts, and product owners.

• Experience designing and documenting APIs (we use Node.js, Express, OpenAPI Spec)

• Experience in building scalable production services and monitoring performance (we use Kibana, New Relic)

• Knowledge of front-end technologies such as HTML5 and CSS3.

• Superb interpersonal, communication, and collaboration skills.

• Exceptional analytical and problem-solving aptitude.

• Great organizational and time management skills.

• Availability to resolve urgent web application issues outside of business hours.

• IMMEDIATE JOINEE.
• Work with other engineers to develop and test tools and applications used by team on daily basis
• Play a significant role in the ongoing evolution and refinement of current tools and applications
• Triage, troubleshoot, escalate and provide resolution to production issues.
• Reproduce, document and escalate product defects to the Engineering Team.
• Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers.
• Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation.
• Identify and escalate priority issues that need immediate attention.
• Collaborate with cross functional teams which requires strong presentation skills and attention to details
  
  
• BA/BS degree in Computer Science or related technical field or equivalent work experience. MS degree is preferred.
• 9+ years development experience in JAVA (using OO Design and Analysis, Design Patterns, etc.)
• High experience in Java 8 Required.
• 4+ years’ experience building highly scalable, distributed and reliable Restful Web Services using Spring, Jersey, etc.
• Should have knowledge on Cloud applications preferably on AWS.
• Knowledge on building Front end applications using JavaScript, AngularJS, HTML5, CSS3.
• Experience with relational DBs like MySQL and NoSQL Database like MongoDB, Solr/Lucene will be a plus.
• Experience with Tomcat, Jax-RS, REST, JPA, IntelliJ, Groovy, Hibernate is must.
• Experience with build technologies like Gradle, Jenkins will be a plus.
• Experience with Test Driven Development using TestNG/Junit testing frameworks.
• Experience working with version control like GIT.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.