Lead - Growth and Client Servicing

The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.

Project/Process:

• Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
• Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
• Record all End user transactions in Remedy ticketing tool.
• Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
• Responsible for maintaining SLA/KPI‘s for self.
• Responsible for providing quality deliverables and enhancing customer satisfaction
• Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
• Contribution to knowledge management by updating/creating the knowledge articles
• Adherence to security and compliance requirements
• Adherence to communication etiquettes
• Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
• Contribute to and participate proactively in knowledge sharing sessions
• Contribute to Continuous Improvement and Innovation plans (CII)
• Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
• Notify SME’s/Shift Leads in case of any challenges in the process.
• Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
• Notify the lead immediately in case of complaints and escalations
• Participate in Shift Huddles on daily basis and discuss technical/Process updates.

About us:

Do Your Thng (DYT) is a creator community platform with an overarching vision to democratise influence and build a thriving creator community. We offer two solutions. An app for creators that helps them make a living out of content creation. And a self-serve web desk module for marketers to execute influencer campaigns in a quick, frictionless, targeted, and economically attractive manner.

• 2-4years of experience as an iOS developer. 
• Must have Working Experience in a product based organization at least 18 months.
• Good Communication skills must. 

• Understanding the project requirement intuitively and providing proper time estimation.-Always read for troubleshooting in all important projects. ● Experience in accessing data as JSON/XML using REST API. 
• Candidate should have good knowledge of iOS, Swift, xCode and Git. ● Ability to build complex iOS standalone client applications & user interfaces, design & implementation. 
• Experience with iOS Frameworks such as UIKit, Auto-layout using storyboards, etc. ● Knowledge of Apple's design principals, application interface guidelines, and experience with 
• AutoLayout. 
• Good communication skills with the ability to work in a highly-collaborative, agile team 
• Strong analytical and problem-solving skills 
• Flexibility to learn, and work with new technologies

• Bachelor's or master's degree in computer sciences, Engineering, or related field.
• startup experience preferred
• Have Entrepreneurial mindset, drive and motivation required to build a company - from early stage to a scaled operation
• Full-stack and app experience in either android/iOS is preferred.
• Prior experience of working in a Fast-Paced Startup is preferred
• Has integrity Strong hands-on attitude and willingness to take on various tasks inside and outside your field of expertise.
• Excellent communication & team management skills (not required but preferred)

• It's a 0-1 opportunity where you get to carve out a product grounds up
• We will, together, solve a big problem
• There is massive upside on success - and we want to be very fair in creating shared value that translates into real money (we mean equity!)
• You enjoy working in an environment where hard work, clarity, and respect are valued

Desired Candidate Profile

• A Master's degree in business administration (MBA), Marketing
• Minimum 5-6 yrs of Sales experience with understanding of paper industry
• Excellent verbal and written communication skills
• Willingness to travel regularly to different markets
• Proficiency with Microsoft office
• Strong analytical skills and ability to work well with little supervision

JOB OPENING FOR MNC COMPANY

Job Description for Ruby on Rails Developer:-

Experience: 1 - 4 Years 
  

Job Description:-

• 1 - 4 years of experience with Ruby and web development with Rails
• Experience with Test-Driven Development
• MySQL/PostgreSQL or other relational databases
• Experience with job processing queue (resque, etc.)
• Excellent communication and analytical skills
• Strong requirements gathering, analysis and questions skills
• Ability to contextualize a problem, and understand who the stakeholders are and how it fits in the system before diving into a problem
• Agile, Continuous Delivery and software release methodologies
• Bachelor’s degree or equivalent industry experience
• OS X or *nix Command Line Proficiency
• Ability to manage own work

Nice to have skills:

• Familiarity with OOP principles
• Elixir / Phoenix and familiarity with FP principles
• Docker, Kubernetes or other virtualization infrastructure
• Ability to manage a project
• Other: JavaScript, Rspec, Git, Redis, REST APIs, GraphQL, Domain-Driven Design

Post – Java Full Stack Developer

Total Experience – 5 to 8 years

Relevant Experience – 3 Years plus

Salary – Good Hike on CTC

Location – Bangalore, Chennai, Pune

Qualification - Graduation is must

Industry – Information Technology

Mandatory Skills –  Java, react/Angular atleast 3 years of experience, cloud Technology, Micro services Architect

Desired Skills - Machine Learning and Artificial

Roles & Responsibilities

- To drive and shape the technical roadmap & delivery of our next Enterprise Cloud based Applications driven by AI,ML products that impact millions of users on a daily basis. You will partner with a wide range of stakeholders from product, data science, and business, own and evolve the roadmap and technical strategy to build game changing tech for various teams. This is a highly critical and visible role that has a tangible impact on both internal user and external customer experience, as well as the company's bottom-line

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