
Company Overview :
We are a purpose-driven full-scale integrated marketing & digital agency that builds brands with integrated campaigns. Armed with a plethora of multi-disciplinary skills across branding, design, packaging and all branches of digital marketing, we are a one-stop destination for brands wanting to push boundaries and disrupt their industry.
From identifying revenue streams to developing strategic positioning across key channels, we bring our creative and strategic prowess to play to help our clients grow into new verticals and territories. With our 360o marketing aimed at holistic growth, we ensure there are no gaps in your marketing plan to ensure there is no lead bleed. Social Media, SEO, Content Ideation, Brand Identity, Collateral Design, Print / Packaging Design, Creative Design, Content Writing, UI & Web Design Tech, Performance Marketing, Press Release, Video Production, Tech & Innovation - our bouquet of services is customized to meet the unique goals of your business!
Job Profile - Lead Growth and Client Servicing ( Only for people based out of Mumbai, Thane, Navi Mumbai & MMRDA region only. Outside candidates strictly NO NEED TO APPLY )
Candidates (Strictly from Agency Background ) need to apply
Resumes with the non-agency background will not be accepted
Responsibilities:
- Identifying new revenue opportunities.
- Building business relationships with current and potential clients.
- Collaborating with management on sales goals.
- Preparing for meetings via structured research about target client and their needs
- Generate contact details of potential clients using tools like LinkedIn, lusha, ZoomInfo, Crunchbase, or various other lead gen tools and databases
- Pitch and create a funnel and close deals
- Ability to manage multiple projects for a variety of clients from concept to completion, on time and within budget
- Responsible for strategic planning with a business head, network and build strategic relationships with leading industry players, brands, agencies, and vendors
- Manage a portfolio of client accounts, ensuring successful campaign delivery and client satisfaction
- Help understand client needs and provide input for building pitches
- Developing and executing sales plans to meet and exceed monthly and quarterly sales goals.
- Attending networking events to attract and retain clients.
- Measuring and preparing report performance of all digital marketing campaigns and assessing against goals. (ROI and KPIs)
- Collaborate with agencies and other vendor partners
- Ensure that projects are completed on time and within budget.
Skills Required:
- Experience of 5-6 years required in the digital marketing industry
- Strong communication and management skills
- Strong organizational and time management skills.
- Enthusiastic to build good relationships with people.
- Ability to work well in a team environment
- Highly motivated and results-driven
- Team Handling
- Microsoft Word, Excel and Powerpoint knowledge required
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Joining: Immediate and the candidate should have their own laptop.
Working Days: Monday to Friday. ( 5 days a week )
Location: Powai ( Mumbai ). Hybrid model
Salary: As according to industry standards.
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About Webtraffic Agency
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Job Title: Customer Support Team Lead
📍 Location: Bangalore
💼 Employment Type: Full-time
🕒 Shift: [Day / Rotational]
👥 Team Size: 8–15 agents (approx.)
Job Summary
We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.
Key Roles & Responsibilities
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- Lead, coach, and manage a team of customer support executives
- Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
- Conduct regular 1:1s, performance reviews, and feedback sessions
- Prepare rosters and manage attendance to ensure adequate coverage
B. Operations & Service Delivery
- Ensure smooth handling of inbound/outbound calls, emails, and chats
- Act as the first point of escalation for customer issues
- Ensure adherence to processes, SOPs, and quality standards
- Identify gaps and drive process improvements
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- Conduct call audits and quality checks
- Identify training needs and coordinate with training/QA teams
- Support onboarding and nesting of new joiners
- Ensure compliance with company policies and regulatory requirements
D. Reporting & Stakeholder Coordination
- Prepare and share daily/weekly MIS and performance reports
- Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
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- Graduate in any discipline (Postgraduate preferred)
- 5–8 years of experience in customer support, with 2–3 years as Team Lead
- Strong understanding of contact center metrics and SLAs
- Excellent communication, people management, and problem-solving skills
- Proficiency in MS Excel and CRM tools
- Ability to work in a fast-paced, target-driven environment
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- Experience in BPO / Customer Support / Healthcare support (if applicable)
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*Languages* : Fluent English & Hindi
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Inside Sales Lead
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Key responsibilities
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- Set and track sales targets for your team aligned to the overall Qualified targets in the region and across the globe
- Set the pace for outbound efforts to ensure faster delivery of qualified leads as well as efficient conversions
- Track quality of conversations, lead quality and other metrics to ensure adherence to standards that will lead to attainment of sales goals every quarter
- Mentor and train the team as required to Improve conversions
- Work closely with marketing, sales and other teams
- Sign up for and deliver a certain number of qualified opportunities every quarter
- Consistently work towards improving team productivity and efficiency
Mandatory requirements (Please read these carefully before applying)
- Prior experience in leading inside sales teams at least for over 800 days or more
- B2B experience especially in pitching a complex tech product to diverse audiences and managing teams that do so
- Proven capability in delivering qualified sales opportunities and meeting sales targets globally
IT Sales Communication Skills Business Development Outsourcing
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