GCP Data Engineer

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

Role Overview:

We’re looking for a performance-focused Sr. SEO/SEM Executive with a strong understanding of search algorithms and AI-powered optimisation tools. The ideal candidate will not only manage all search engine marketing activities but will also be comfortable integrating Artificial Intelligence into SEO/SEM strategies to stay ahead of the curve.

Key Responsibilities:

● Conduct keyword research aligned with client objectives to improve content and discover growth opportunities.

● Leverage AI-driven tools (e.g. Surfer SEO, Clearscope, MarketMuse, Jasper) to optimize content strategies and streamline SEO workflows.

● Deliver SEO analysis and technical recommendations for websites and web pages using both manual insights and AI-assisted audits.

● Identify technical SEO issues, competitor gaps, and backlink opportunities.

● Support content development to enhance user intent matching and content relevance.

● Manage and update webmaster tools, XML sitemaps, and shopping feeds for SEO diagnostics.

● Develop content assets with a content team (blogs, case studies, customer stories) optimised via AI-based keyword clustering and topic modelling.

● Plan and execute link-building campaigns enhanced by AI tools for prospecting and outreach.

● Collaborate on social and content strategies that integrate real-time AI trend analysis.

● Stay on top of AI developments in search (Google’s Search Generative Experience, algorithm updates, voice search, etc.)

● Monitor and evaluate website traffic and search performance using both standard analytics and AI-powered dashboards.

● Present findings, project progress, and insights to clients and internal teams with clarity and actionable suggestions.

● Create SEO pitch presentations by doing required research about the brand, competitors and other relevant data.

Professional Competencies:

● Passion for SEO, SEM, and digital marketing, with curiosity around AI integration.

● Creative thinker with a data-driven mindset and strong problem-solving abilities.

● Able to manage multiple projects without losing sight of detail or deadlines.

● Confident communicator with a collaborative attitude. 

● High levels of integrity, autonomy, and accountability.

● Strong organisational and project management skills.

Required Skills & Qualifications:

● Proven SEO and SEM experience with evidence of impact.

● Experience using AI tools like Surfer SEO, Frase, Jasper, Writesonic, MarketMuse, and ChatGPT for SEO/SEM tasks

● Familiarity with PPC campaign management across Google Ads, YouTube, LinkedIn

● Sound understanding of performance marketing and customer acquisition via AI-enhanced targeting

● Proficient with analytics platforms (Google Analytics, Looker Studio, etc.) and SEO toolkits (SEMrush, Ahrefs, Moz)

● Experience with keyword research tools and AI-powered content planning platforms

● Exposure to A/B testing for various SEO and SEM Campaigns.

● Basic knowledge of HTML, CSS, and JavaScript

● Up-to-date with the latest trends in SEO, AI in search, and digital marketing tools.

Qualifications:

● Bachelor’s degree in a quantitative, analytical, or tech-driven field.

● SEO or Digital Marketing Certifications.

About Navi 

Navi is one of the fastest growing financial services companies in India providing Personal  & Home Loans, Insurance and Mutual Funds with a digital first approach. At Navi, our  mission is to build financial services that are simple, accessible and affordable. 

Founders: Sachin Bansal & Ankit Agarwal 

Know what makes you a “Navi_ite” :

1.Perseverance, Passion and Commitment

• Passionate about Navi’s mission and vision 

• Demonstrates dedication, perseverance and high ownership 

• Goes above and beyond by taking on additional responsibilities 

2.Obsession with high quality results

• Consistently creates value for the customers and stakeholders through high quality outcomes 

• Ensuring excellence in all aspects of work

• Efficiently manages time, prioritizes tasks, and achieves higher standards 

3.Resilience and Adaptability

• Adapts quickly to new roles, responsibilities, and changing circumstances,  showing resilience and agility 

Key responsibilities:

• Develop the front-end for our products and collaborate with designers, other engineers, and product managers to build new features, iterate on current features, and build a world-class user experience;
• Build responsive & reusable UI components using any one Javascript framework: React, Angular, VueJS, as per the specifications and guidelines;
• Be familiar with Responsive Web Design, common Web UX patterns and anti-patterns;
• Should have hands-on experience of improving web performance including optimising page load, rendering, caching etc;
• Be great at debugging, including identifying page speed and performance bottlenecks, using tools like Chrome Dev Tools, React Dev Tools etc.

Required Skills:

• You should be well versed with RESTful APIs and it's best practices;
• You should be proficient with all core features of React or similar frameworks including Redux or Fluxn pattern;
• You should have experience in JavaScript (React JS/Redux), HTML, CSS, JQuery, HTTP for the Web platform;
• Strong proficiency in writing clean, robust javascript code is a must;
• You should be comfortable working with version controlled code environments ( eg. GIT);
• You should possess strong Object Oriented design and programming skills;
• You should have an understanding of XML, JSON, DOM, and w3c standards.

Location: Remote (Work from Home)

Job title: NodeJS Developer

Job Type: Full-Time

Experience required: 3+ years

Role

As a NodeJS developer at Techwondoe, you will be designing, developing and deploying applications built using nodeJS techstack. You will start working on a project that has cloud functions, services built using nodeJS and deployed into GCP.

Responsibilities

• Develop cloud functions using nodeJS and services using nestJS
• Write unit tests for all the code with good coverage
• Develop and maintain Cl/CD pipelines in gitlab
• Mentor junior engineers by reviewing their code, guiding them in right direction
• Build quality code that is easily readable, scalable and maintainable

Skills Required

• 3+ years of working experience using nodeJS
• Strong expertise in cloud platforms (AWS or GCP)
• Hands on experience with SQL
• Experience in designing and developing serverless applications
• Knowledge of SOLID principles, Design patterns
• Good to have hands on experience with terraform
• Good to have experience in building efficient CI/CD pipelines
• Experience with mentoring junior engineers
• Ability to up-skill in new technologies
• Innovative thinker with strong problem-solving skills

SDE2 IOS Developer (Remote), 3+ years of experience

Grip Invest (http://www.gripinvest.in">www.gripinvest.in)

Why should you look at this role?

Salary Bracket: 20-35 LPA

Healthy work-life Balance

Core values

Health insurance

Provident fund

Annual Bonus

What else?

• Great culture based on the following core values

• Courage
• Transparency
• Ownership
• Commitment
• Celebration

• Lean structure and no micromanaging. You get to own your work
• The company just turned one so you get a seat on a rocket ship that's just taking off!
• High focus on Learning & Development and monetary support for relevant up skilling
• Competitive compensation along with equity ownership for wealth creation

Company Size- less than 50

About the company

Grip is building a new category of investment options for the new-age of Indians. Millennial don’t communicate, shop, pay, entertain or work like the previous generation - then why should they invest the same way? Started in June’20, Grip has seen 35% month-on-month growth to become one of India’s fastest-growing destinations for alternative investments. Today, Grip offers a unique investment option of leasing assets to some of India’s most disruptive businesses like Udaan, Stanza Living, Furlenco, Bounce, BlueStone, FabAlley and LetsTransport. With a minimum investment size of INR 20,000, Grip is democratizing investment options that have only been available to the largest funds and family offices. Finance and technology (FinTech) is what we do, but people are at the core of our mission. From client-facing roles to technology, and everywhere in between, you’ll work alongside a diverse team who loves to solve problems, think creatively, and fly the plane as we continue to build it.

Employer Reviews

“Work from home”

“Free work culture”

For more reviews, click here

https://www.glassdoor.co.in/Overview/Working-at-Grip-EI_IE4118155.11,15.htm">https://www.glassdoor.co.in/Overview/Working-at-Grip-EI_IE4118155.11,15.htm

What will you do every day?

• Writing clean and efficient codes for iOS applications
• Monitoring the performance of live apps and work on optimizing them at the code level
• Identifying and resolving bottlenecks, rectifying bugs and enhancing application performance
• Working with iOS Interface Builder, and creating UI screens and components through Storyboards as well as programmatically.
• Network programming fundamentals.

Your Superpowers

• 3+ years of professional iOS development and UI experience.
• Deep understanding of iOS 6+ SDK and Swift
• Experience with video streaming is a big plus.
• Comprehensive understanding of Apple’s design principles and interface guidelines.
• Understanding of REST and JSON, and experience with utilizing REST on mobile clients.
• Good understanding of Version Control principles, preferably using Git
• Experience using Web Services and Data parsing using JSON , XML, etc.
• Familiarity with the latest web technologies like REST API, MQTT, and other server-side principles.
• Excellent understanding of optimization and performance issues across iOS software layers.
• Experience shipping a few iOS apps.
• Strong collaboration, communication, and creative thinking skills

Designation - DevOps Engineer

Urgently required. (NP of maximum 15 days)

Location:- Mumbai

Experience:- 3-5 years.

Package Offered:- Rs.4,00,000/- to Rs.7,00,000/- pa.

DevOps Engineer Job Description:-

Responsibilities

• Deploy updates and fixes
• Provide Level 2 technical support
• Build tools to reduce occurrences of errors and improve customer & client experience
• Develop software to integrate with internal back-end systems
• Perform root cause analysis for production errors
• Investigate and resolve technical issues
• Develop scripts to automate visualization
• Design procedures for system troubleshooting and maintenance

Requirements

• Work experience as a DevOps Engineer or similar software engineering role
• Work experience on AWS
• Good knowledge of Ruby or Python
• Working knowledge of databases and SQL
• Problem-solving attitude
• Team spirit
• BSc in Computer Science, Engineering or relevant field