Fiserv Signature

Key Responsibilities:

• Develop and execute a strategic vision for customer support, aligned with company goals and customer-centric values.
• Lead, mentor, and grow a high-performing customer support team, fostering a culture of excellence and empathy.
• Establish and track key performance indicators (KPIs) to measure support team efficiency, response time, and customer satisfaction.
• Implement scalable processes, tools, and systems to handle support inquiries across multiple channels (email, chat, phone, social media).
• Collaborate closely with product and engineering teams to identify and resolve product-related issues and advocate for customer-centric improvements.
• Create and maintain a knowledge base, FAQs, and self-service resources to empower customers and reduce support ticket volume.
• Analyze support trends and customer feedback to inform product development and enhance the overall customer experience.
• Manage escalations and ensure timely and effective resolution of complex customer issues.
• Drive initiatives to improve customer retention, engagement, and loyalty through exceptional service.

Project Head for a well-funded construction tech platform backed by a renowned group.

Responsibilities

• Responsible for supervision and execution of project as per agreed design and cost parameters.
• To coordinate with local architects and contractors to ensure detailed plans are in line with the project expectations.
• To ensure availability of materials, equipment that are needed at site.
• To check with the statutory compliance of the project and to ensure that the project site is free from complications before starting the project.
• To provide technical guidance on site whenever & wherever required and resolving critical issues on site.
• To ensure that there is safe working environment at the site and check if all safety measures are taken care of.
• Should have successfully demonstrated capability to design and implement SOPs for end-to-end construction activities.
• Should be well conversant with the quality parameters and check lists for end-to-end construction processes and monitoring mechanisms to ensure compliance with quality standards.

What is the company looking for

• BE/ B. Tech in civil engineering.
• 2-4 years prior work experience in construction and real estate.
• Should be from Kolkata or willing to relocate to Kolkata.

Role:  Product Marketing Manager

Experience:  5 to 12 years

Job Location: Chennai

About us:

OJ Commerce (OJC), a rapidly expanding and profitable online retailer, is headquartered in Florida, USA, with a fully functional office in Chennai, India. 

We deliver exceptional value to our customers by harnessing cutting-edge technology, fostering innovation, and establishing strategic brand partnerships to enable a seamless, enjoyable shopping experience featuring high-quality products at unbeatable prices. Our advanced, data-driven system streamlines operations with minimal human intervention. 

Our extensive product portfolio encompasses over a million SKUs and more than 2,500 brands across eight primary categories. 

This role involves driving the marketing efforts for a product line with a compound annual growth rate (CAGR) of 70% to achieve the targeted revenue run rate of US$ 200 million in three years. 

With a robust presence on major platforms such as Amazon, Walmart, Wayfair, Home Depot, and eBay, we directly serve consumers in the United States. 

As we continue to forge new partner relationships, our flagship website, www.ojcommerce.com, has rapidly emerged as a top-performing e-commerce channel, catering to millions of customers annually.

Responsibilities:

The successful candidate will manage all aspects of pricing, promotions, channels, and advertising for the product line, with responsibilities including: 

• 1.Assessing the strengths and weaknesses of our product line, promoting it across all major channels 
• 2.Identifying essential product features to be promoted and tracking the effectiveness of the campaigns across channels to boost the product line against competitors. 
• 3.Recognizing opportunities for expanding the product line by pinpointing consumer gaps, search trends, and competitors' strengths 
• 4.Collaborating with key channel managers to ensure alignment with budgets, fostering success in both ad-driven and organic growth to achieve sales targets within the product line's cost budgets. 
• 5.Developing and maintaining relationships with stakeholders in online marketplaces and digital channels 
• 6.Comparing products against competitors in terms of features, pricing, and listing quality 

Skills

• 1.Demonstrated experience in e-commerce, including listing, digital ads, and organic search across one or more major channels. 
• 2.Proven expertise in digital marketing strategies that drive sales, such as paid advertising across various media and channels, email marketing, and affiliate marketing. 
• 3.Experience in launching new products and comprehensive knowledge of product marketing, including managing listings, pricing, promotions, and positioning. 
• 4.Exceptional qualitative and quantitative analytical skills 
• 5.Ability to navigate a dynamic and complex ecosystem 
• 6.Adept at building relationships with both internal and external stakeholders 
• 7.Advanced proficiency in Excel and outstanding written and verbal communication skills 

What we Offer

       1.A fast-paced startup environment with limitless opportunities for impact 

       2.A supportive culture that encourages personal growth and development 

       3.Competitive salary 

       4.Medical benefits and accident coverage 

       5.Flexible office working hours 

Job Description

Counseling the students over the study abroad options & training products of Jamboree.

Being a part of the Inside sales team, the incumbent will be required to ensure maximum on-spot closures from the prospective leads.

Making outbound calls on all the prospective leads generated through various sources.

Meeting weekly/monthly/annual sales targets.

Regular follow-ups with students and parents.

Timely updation of MIS and other dashboards

Desired Candidate Profile

Should have experience working in Education sector in a sales oriented profile where s/he was responsible for admissions/enrollment targets.

Should be comfortable working in a target-oriented role.

Willing to learn, sales acumen, good with numbers.

Self-starter, self -motivated.

Overview of the role

As a Node Developer you will be collaborate with cross-functional teams to define, design and build performant modern web applications and services. Build high-quality web applications and services by writing clean and modular code.

Must have skills

• Overall 3-5 Years of experience in writing unit and integration tests to ensure the robustness and reliability of web applications and services.
• Measure and improve the performance of microservices. Catalyse growth within the team through code reviews and pair programming to maintain high development standards
• Investigate operational issues to find the root cause and propose improvements Design, build, and maintain APIs, services, and systems across Stripe’s engineering teams.
• Expert level of experience in the design and development of Web Applications, and highly scalable distributed systems.
• Should have experience in development skills using the latest technologies including NodeJS(fastify framework), Microservices, PostgreSQL, Redis, etc. Should have exposure to NoSQL and SQL development.
• Comprehensive knowledge of physical and logical data modeling, and performance tuning.
• Should possess excellent communication, presentation, and interpersonal skills.
• Ability to work collaboratively and productively with globally dispersed teams.
• Build high-performance teams and Coach teams for successful career growth.
• Experience working with relational and non-relational databases, query optimization, and designing schema

Desired Background

Bachelors/Masters Degree in Computer Science, Information Technology

6+ years’ experience in Azure architecture, Azure Data Services, design and development. Significant experience as DW architect on several initiatives. • Rich Data/Dimensional modeling expertise • Expert knowledge of Azure tools and services centered around data and analytics (Azure Synapse, Data Lake, Data Factory etc.) • Experience designing and building complete ETL processes moving and transforming data from ODS, Staging and Data Warehousing, cloud and hybrid. Education and Experience: • Bachelor’s Degree in computer science or related field required. • 10 or more years’ experience managing and designing systems in an enterprise infrastructure environment required.

Position Summary

As a Senior Sitecore developer your focus will be on delivering deep technical solutions for our clients. You will be expected to solve business problems, develop standards and practices, and interact with technical leaders. You will be building solutions based on the latest Microsoft .NET technologies as well as the Sitecore Content Management System. You will be required to accurately estimate scale and scope of work, document requirements, and communicate flawlessly with business users. You will continue to improve your technical skills and knowledge by participating in projects of various sizes and scope. You won't be working to simply solve a problem, but to solve it in a best way.

Key Responsibilities

· Develop new .NET based functionalities and applications in Visual Studio.
· Work for customers. In our office, or on-site in their office.
· Accurately estimate the scale and scope of projects.
· Ensure all solutions are documented and meet design requirements.
· Lead and mentor other developers.
· Fully understand and communicate business requirements clearly.
· Architect custom solutions and maintain applications for our clients.
· Good English skills and the ability to thrive in a multinational environment
· Quality awareness, self-motivation, and problem solving skills
· Experience with Design pattern is a plus
· Full development lifecycle experience

Minimum Requirements

· Education – Bachelors Degree
· Minimum 3+ years of work experience and hands on experience on MVC 5.0 related projects.
· Preference will be given to candidates who have any CMS knowledge
· Minimum of 2+ years of experience working on Sitecore. Knowledge of working in Sitecore on Azure and/or AWS is plus
· Travel Requirements – N/A