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About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 

Key Skills: 

• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Additional Information 

• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

Job Title: Regional Manager – Operations ( Pan-India)

Role Overview

The Regional Manager – Operations oversees multiple properties across India, ensuring operational excellence, guest satisfaction, and revenue growth. This role combines strategic leadership with hands-on operational management to drive performance,who can enroll and maintain 25 numbers of properties having more than 300 rooms from the city where they are located.

Key Responsibilities

1. Strategic Leadership

Develop and implement operational strategies to optimize guest experience, efficiency, and financial performance across all properties.

2. Operational Management

Oversee daily operations across regional properties.

3. Financial and Business Performance

Develop and manage annual budgets, forecasts, and financial plans.

4. Guest Experience

Ensure high levels of guest satisfaction through quality service and responsiveness to feedback.

5. Team Leadership

Lead and motivate , conducting regular meetings to review performance.

6. Sales and Marketing Support

Collaborate with Sales & Marketing to plan and execute promotional activities and packages.

Build and maintain strong relationships with travel agents,DMCs, and corporate clients.

7. Compliance and Safety

Ensure compliance with statutory regulations.

Key Performance Indicators (KPIs)

1.Maintain an annual occupancy level of 25% for all properties under supervision.

2.Ensure the average yearly room revenue increases by 10% compared to the baseline at the time of agreement.

3.Maintain consistent five-star reviews on all relevant online review platforms.

Requirements

Bachelor’s degree in Hospitality Management.

5–10 years of experience in hospitality operations, including 2–5 years in a managerial role.

Strong leadership, communication, and problem-solving skills.

Salary Range

Competitive, based on experience and location.

Skill set Key words

Java17, Java Spring Boot, Kubernetes/AKS/Docker(Knowledge), Microservices, (MongoDB/DynamoDB)

Role and Resposbilities :

•  Hands on experience in Java back-end development and skills with Spring-boot framework

•  Real life experience with Continuous Delivery principles and related tools (Kubernetes, AKS, Docker)

•  Expertise with Microservices design

•  Understanding of the Design Patterns, Architectural Blueprints, UML and Application Design

•  Experience in stateful application and web sessions

•  Experience with MongoDB, DynamoDB

•  Excellent communication skills and an ability to work in a team

.Net Core is preferred along with SQL or very strong .Net developer with SQL

The job requires the resource to do documentation, SQL support, development with .Net,integration,interaction with end user- mix of all activities

We are looking for a motivated React js developer to come join our team.

Roles & Responsibilities:

• React.js developers (about 3-5 years of experience) are involved in the interface
• component design from implementation to testing.
• Implement user interface components for JavaScript-based web and mobile applications using the React open-source library ecosystem.
• Should have proficiency in front end languages HTML, CSS, JavaScript, and JavaScript
• frameworks like REACT, Angular JS.
• Have knowledge in REACT tools such as react.js, Webpack, Enzyme, Redux, and Flux. Previous experience in user application.
• interface design is essential.
• Must have hands-on experience in payment gateway,3rd party API integration, Security encryption & decryption experience.

Skills:

• A good attitude toward work, Strong problem-solving skills
• Desire to work in a fast-paced environment along with project and time management skills
• Ability to work independently or with a group

Designation - SDE II / III (3D team)

About Livspace

Livspace is India’s trusted interior design and renovation platform that connects interior designers, homeowners and vendors. For homeowners, Livspace is their one-stop destination for all things interiors. For interior designers and vendors, we’ve streamlined their workflow from design all the way to delivery through powerful and innovative technology.

We’re currently in nine Indian metro areas. We’ve made over 20,000 customers happy by delivering their dream homes to them. With over 3,500 interior designers on board, we’re the largest design community India has seen. We employ over 2000 passionate individuals who continue to grow and be a part of this exciting journey.

If you value autonomy, enjoy challenges, believe in getting things done and can work with minimal supervision, come join us.

Skills required (Must haves):

• Should have worked on Javascript for minimum 2 years. Frontend(Preferred) / Backend
• Should have knowledge of Web development
• Should have good logical thinking and able to code using best practices
• Should have knowledge of Angular JS or any MVC framework

Good to Have (Plus Points):

• Some knowledge of Python/java
• Some knowledge on Database (MySQL)
• Some knowledge of Three.js & 3D rendering tools in web-like blender, 3dsmax etc.
• Some knowledge of Geometry/mathematics knowledge
• Some functional knowledge of CSS Styling, though we are not looking for UI developer

What you will be working on:

• Active development of web based 3D Design tool which is used be interior designers to create awesome designs
• Creation of builder tool which helps in creating dynamic products (variable dimensions and finished) run time
• Development of rule engine which take care of ever growing product & design rules