Key Responsibilities:
• Provide day-to-day support for the Fiserv Signature platform, responding to issues, troubleshooting, and resolving technical problems efficiently.
• Collaborate with clients and internal teams to analyze, configure, and implement solutions on the Fiserv Signature platform.
• Assist in system upgrades, patches, and maintenance activities to ensure the platform remains secure and up to date.
• Conduct detailed investigations to identify root causes of issues and propose effective solutions.
• Support client onboarding, data migrations, and customizations as needed.
• Document issues, resolutions, and procedures to maintain a knowledge base for the support team.
• Provide training and guidance to end-users regarding system features, functionalities, and best practices.
• Work with vendors or Fiserv support for escalation of unresolved issues and coordination of system fixes.
• Identify areas of improvement within the platform and collaborate with the development team to implement solutions.
• Perform system monitoring and performance checks to ensure optimal platform performance.
• Assist in testing new features and updates prior to production rollout.
• Keep clients updated on progress, ensuring a high level of customer satisfaction.
Secondary Skill
Bachelor’s degree in information technology, Computer Science, Business, or a related field (or equivalent work experience).
• Proven experience supporting Fiserv Signature or similar banking/financial services platforms.
• Strong technical proficiency in troubleshooting and resolving system-related issues.
• Familiarity with banking systems, transactions, and financial software.
• Understanding of system architecture, integrations, and workflows in relation to Fiserv Signature.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Experience in project management and working with cross-functional teams.
Preferred Qualifications:
• Certification in Fiserv Signature or similar platforms.
• Experience with database management (SQL, Oracle, etc.).
• Experience with web services, APIs, and integrations.
• Familiarity with Agile or Scrum methodologies.
Skills and Attributes:
• Technical troubleshooting and analytical thinking.
• Strong interpersonal skills with the ability to work with clients at all levels.
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
• Attention to detail and the ability to work with precision
Shubham Vishwakarma
Full Stack Developer - Averlon
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Sales Executive responsibilities include discovering and pursuing new sales prospects, and maintaining customer satisfaction.
If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone, we’d like to meet you.
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Full Stack Developer - Averlon