Key Responsibilities:
• Provide day-to-day support for the Fiserv Signature platform, responding to issues, troubleshooting, and resolving technical problems efficiently.
• Collaborate with clients and internal teams to analyze, configure, and implement solutions on the Fiserv Signature platform.
• Assist in system upgrades, patches, and maintenance activities to ensure the platform remains secure and up to date.
• Conduct detailed investigations to identify root causes of issues and propose effective solutions.
• Support client onboarding, data migrations, and customizations as needed.
• Document issues, resolutions, and procedures to maintain a knowledge base for the support team.
• Provide training and guidance to end-users regarding system features, functionalities, and best practices.
• Work with vendors or Fiserv support for escalation of unresolved issues and coordination of system fixes.
• Identify areas of improvement within the platform and collaborate with the development team to implement solutions.
• Perform system monitoring and performance checks to ensure optimal platform performance.
• Assist in testing new features and updates prior to production rollout.
• Keep clients updated on progress, ensuring a high level of customer satisfaction.
Secondary Skill
Bachelor’s degree in information technology, Computer Science, Business, or a related field (or equivalent work experience).
• Proven experience supporting Fiserv Signature or similar banking/financial services platforms.
• Strong technical proficiency in troubleshooting and resolving system-related issues.
• Familiarity with banking systems, transactions, and financial software.
• Understanding of system architecture, integrations, and workflows in relation to Fiserv Signature.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Experience in project management and working with cross-functional teams.
Preferred Qualifications:
• Certification in Fiserv Signature or similar platforms.
• Experience with database management (SQL, Oracle, etc.).
• Experience with web services, APIs, and integrations.
• Familiarity with Agile or Scrum methodologies.
Skills and Attributes:
• Technical troubleshooting and analytical thinking.
• Strong interpersonal skills with the ability to work with clients at all levels.
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
• Attention to detail and the ability to work with precision
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