Blockchain content writer

We are seeking a motivated and confident Telecaller to join our team in Delhi. The ideal candidate will be responsible for handling calls and maintaining customer relationships.

Key Responsibilities-

• Handle inbound customer queries and resolve issues promptly.
• Maintain and update customer databases.
• Provide accurate information and ensure customer satisfaction.
• Ensure customer satisfaction and handle complaints patiently.
• Note customer responses, objections and feedback.

Requirements-

• 1-3 years of telecalling or customer service experience.
• Good communication in Hindi and English.
• Ability to handle rejection and remain motivated.
• Positive attitude, patience and persistence.

What are we?

Llama is a purpose driven startup.

We help people build the inner skills that are critical to have for wellbeing and high performance today!

A unique mindfulness-based behaviour change platform for mental health through workplace wellbeing.

We are building a hybrid learning platform to cater to a broad spectrum of well-being needs by introducing contemplative wisdom practices into the workplace.

All Llamas have some terrific abilities! You will have…

• 1 - 2+ years of experience in full stack development.
• Strong understanding of HTML, CSS, JavaScript.
• Comfortable in working with WordPress, React/Vue, Python, and PHP.
• Worked with multiple of the UI libraries.
• Understanding of version control systems.
• Comfortable in switching different technologies both in front end and back end.
• Good understanding with different types of databases.
• Knows the best practices of the technology, worked on.
• Experienced in using Figma, canva or similar designing tools

All Llamas also have some terrific response-abilities!

For starters you will…

• Develop the current wordpress website.
• Develop the current product ecosystem.
• Co develop AI tools and different integrations for multiple platforms.
• Explore possible technologies to integrate in Llama’s Tech ecosystem.
• Contributes to the open source projects that we use in any form.
• Document the project as you build.
• Utilize Project management tools
• Create training resources for future team members

• Deep knowledge in designing and developing C# .NET based Web applications (MVC, Web APIs).
• Design, develop, update and maintain product
• Proficiency in managing SQL Databases and writing optimised queries.
• Should be able to work independently on a project
• Experience in at least one of the frond-end frameworks - jQuery / Angular / VueJS / Etc..

• Knowledge on AWS or Azure or similar cloud environment knowledge is nice to have
• SaaS based Product development experience is an advantage
• Knowledge in Azure Functions or AWS Lambda is good to have

• Communicate with clients via phone / e-mail for requirement discussions, implementations & support.
• Very friendly and a challenging environment, where you get to work with the BEST of North American and UK clients with the latest technologies

Primary Duties and Responsibilities 

• Experience with Informatica Multidomain MDM 10.4 tool suite preferred
• Partnering with data architects and engineers to ensure an optimal data model design and implementation for each MDM domain in accordance with industry and MDM best practices
• Works with data governance and business steward(s) to design, develop, and configure business rules for data validation, standardize, match, and merge
• Implementation of Data Quality policies, procedures and standards along with Data Governance Team for maintenance of customer, location, product, and other data domains; Experience with Informatica IDQ tool suite preferred.
• Performs data analysis and source-to-target mapping for ingest and egress of data.
• Maintain compliance with change control, SDLC, and development standards.
• Champion the creation and contribution to technical documentation and diagrams.
• Establishes a technical vision and strategy with the team and works with the team to turn it into reality.
• Emphasis on coaching and training to cultivate skill development of team members within the department.
• Responsible for keeping up with industry best practices and trends.
• Monitor, troubleshoot, maintain, and continuously improve the MDM ecosystem.

Secondary Duties and Responsibilities

• May participate in off-hours on-call rotation.
• Attends and is prepared to participate in team, department and company meetings.
• Performs other job related duties and special projects as assigned.

Supervisory Responsibilities

This is a non-management role

Education and Experience

• Bachelor's degree in MIS, Computer Sciences, Business Administration, or related field; or High School Degree/General Education Diploma and 4 years of relevant experience in lieu of Bachelor's degree.
• 5+ years of experience in implementing MDM solutions using Informatica MDM.
• 2+ years of experience in data stewardship, data governance, and data management concepts.
• Professional working knowledge of Customer 360 solution
• Professional working knowledge in multi domain MDM data modeling.
• Strong understanding of company master data sets and their application in complex business processes and support data profiling, extraction, and cleansing activities using Informatica Data Quality (IDQ).
• Strong knowledge in the installation and configuration of the Informatica MDM Hub.
• Familiarity with real-time, near real-time and batch data integration.
• Strong experience and understanding of Informatica toolsets including Informatica MDM Hub, Informatica Data Quality (IDQ), Informatica Customer 360, Informatica EDC, Hierarchy Manager (HM), Business Entity Service Model, Address Doctor, Customizations & Composite Services
• Experience with event-driven architectures (e.g. Kafka, Google Pub/Sub, Azure Event Hub, etc.).
• Professional working knowledge of CI/CD technologies such as Concourse, TeamCity, Octopus, Jenkins, and CircleCI.
• Team player that exhibits high energy, strategic thinking, collaboration, direct communication and results orientation.

Physical Requirements

• Visual requirements include: ability to see detail at near range with or without correction. Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.

Working Conditions

• The duties of this position are performed through a combination of an open office setting and remote work options. Full remote work options available for employees that reside outside of the Des Moines Metro Area. There is frequent pressure to meet deadlines and handle multiple projects in a day.

Equipment Used to Perform Job

• Windows, or Mac computer and various software solutions.

Financial Responsibility

• Responsible for company assets including maintenance of software solutions.

Contacts

• Has frequent contact with office personnel in other departments related to the position, as well as occasional contact with users and customers. Engages stakeholders from other area in the business.

Confidentiality

• Has access to confidential information including trade secrets, intellectual property, various financials, and customer data.

Experience:

• Strong knowledge on Devsecops (hands on).
• Should have built B2C applications for average 2 billion transactions per annum.
• Built applications with multi tenancy, multi lingual and global deployment.
• 15+ years of experience of building successful production-quality software, with relevant experience from payment gateway for 5yrs.
• Expertise in large-scale multi-tiered systems.
• Expertise in Core Java and JEE, object-oriented design, analysis and design patterns
• Good exposure to JSON based REST services in Java.
• Excellent knowledge of RDBMS, SQL, NoSQL, Cache, Linux based systems
• Focus on clean high-quality code and solid designs.
• Hands on experience in HLD & LLD.
• Strong hands on knowledge on Devsecops.
• Should have built B2C applications for average 2 billion transactions per annum.
• Built applications with multi tenancy, multi lingual and global deployment.

• Any prior payment industry experience is highly preferable

We are looking for MERN stack experts with strong development, analytical and architecture designing experience for our Product development company - SyndicationPro.

Exp Required: 3 - 6 years
Job Location: Remote
Notice Period: Immediate to Max 30 days only

About the Organization

SyndicationPro is a fast-growing Start-up in Fintech market. It’s an Investor Management Platform for SaaS Companies. It is the most efficient real estate fundraising software that delivers all the tools needed to raise capital faster and manage investors all in one place. 

Why this Role?

This role provides you the opportunity to truly accelerate your engineering career by giving you a front line seat on a Rocketship product. Our fintech product has grown by 10x over the last year and we are expecting that growth to continue for the foreseeable future. The leadership team is committed to making massive investments in its technology and people. Given the growth of the product, individuals will have opportunities to move into leadership roles.

Job Description:

Roles & Responsibilities:

1. You have to perform full stack development activities using MERN Stack
2. Ability to translate UX Designs into functional web apps using React JS
3. Technical architecture design along with system architect and product manager
4. Writing effective business logic (using Rest API or GraphQL API)
5. Algorithm design for system modules
6. Database design for scalable and secure system using NoSQL (MongoDB) or RDBMS (MySQL or PostgreSQL)
7. POC development with other engineers
8. Efforts estimations with Product Manager and Engineering Head
9. Test software to ensure responsiveness and efficiency
10. Writing Unit testing for robust system
11. Technical documentation

Requirement & Skills:

1. Bachelor’s degree in computer sciences or equivalent stream. PG is good to have
2. Strong Knowledge of algorithms and data structures
3. Hands on experience in MERN stack (MySQL or PostgreSQL would be plus)
4. Hands on experience to develop Rest/GraphQL API using Node.js with Typescript.
5. Hands on experience on AWS services (EC2, SQS, SES, Lambda).
6. Fundamentals of Docker/Containerized application development would be plus
7. Experience working with US Stakeholders is a Must
8. Experience and Exposure working with different projects and business models will be an advantage
9. 3+ years of experience as Full Stack Development (MERN stack)
10. Experience in SaaS product development would be a plus
11. Experience in other JS frameworks like Next.JS, React Native/Expo would be plus