Executive Assistance

Overview:

Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving, and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment.

Job Role:

· Answer user communication/queries via emails live chats, and calls

· Ensure minimum turnaround time for resolving user queries & complaints

· Deliver best in class service in the friendliest and timely manner

· Suggest process & product improvements based on user feedback

· Assist the team in reporting & analysis

Qualifications

· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

· Excellent proficiency in Tamil, Malayam, and English

· Critical thinking and problem-solving skills

· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support

Job Type: Full-time

 

About Zoconut

We are on a mission to make quality wellness services accessible to everyone by helping and empowering wellness professionals to build a global online reach efficiently with improved customer experience.

We believe in

1. Democratising quality healthcare: Quality healthcare is hard to get. When a passionate and knowledgeable professional or business gets the required tools to compete with incumbents and cut through the noise, it levels the playing field a little bit. It inspires several others around them to collectively make a large impact.
2. Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of democratising quality healthcare. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building Value SaaS.
3. Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 2500+ professionals empowered
• 200,000+ patients impacted
• 100,000+ health plans created every month
• 97%+ retention rate
• Growing team across India. 

About the Role

Zoconut is looking to hire a Customer Support Executive who will work directly with our clients to help them use and understand the product, and resolve their queries and concerns. Our product provides a lot of features and this team holds the responsibility of making the customer understand how to use them for the best of their needs.

In this role, you are expected to be extremely empathetic, accurately understand customer problems, and build deep product knowledge to effectively resolve them. This role would require you to interact with Product and Customer Success teams. You are expected to be both proactive (anticipating what can be asked and providing suggestions) and reactive (answering what the customer has asked for) in your approach when responding to the customer.

We are looking for individuals who are self-driven, precise communicators, and well prepared to thrive in a fast-growing company. 

Compensation

Total CTC: 3 - 4 lakhs per annum.

Work Location

This role is based out of our beautiful Delhi office. Most of your teammates will be in Delhi but some are also spread across India.

What will you do?

• Take complete ownership of the client’s issue, researching, reproducing, troubleshooting, and resolving concerns/issues raised by our clients via in-app chat or email.
• Have a deep understanding of the product to provide optimal resolutions to the customer.
• Analyse the technical issues reported by the customer and collaborate with the engineers to provide a resolution.
• Understand the clients and their needs and come up with a training plan for them.
• Actively track the customer experience during training and the usage of the product to further tweak the training plans.
• Proactively identify the areas of Product to be improved for better adoption, collaborate with the product team to suggest finer workflows or changes within the product that enhances customer experience with using the product.
• Resolving complex issues/queries for customers and implementing resolutions within set KPIs and SLAs.
• Checking in and following up with the customer regularly until the issue is resolved.
• Assisting Customer Success Manager with any customer requirements, queries or issues in order to improve the customer experience.
• Updating help articles based on any changes or improvements made to the product.
• Writing new help articles for the new features added to the product.
• Participating in the onboarding process for new team members by helping them understand our product and how the Customer Support team provides value to the customer.

What do we want?

 

• Excellent written and verbal communication skills, should be able to give precise and well-articulated responses when it comes to responding to the clients.
• You should have strong problem solving and technical skills, love taking on difficult challenges and finding creative solutions to them.
• Ability to maintain a calm, composed and professional attitude with the clients at all times.

Why join us?

• Freedom & Responsibility:If you are a person who wants to take up challenging work & push your personal boundaries, then this is the right place for you.
• Holistic Growth: Building a career doesn't have to be at the cost of missing out on your personal front.
• Transparency: If you ever wanted to know what it's like to be on an entrepreneurial journey, then working with Zoconut gives you that opportunity to experience it all first hand.

If you're ready, roll up your sleeves and get ready to make an impact!

Responsibilities in the Role 

• To maintain and organize the founder's schedule.
• Maintain a daily tasks list, manage a diary, and coordinate meetings and appointments internally and externally.
• Plan and arrange all travel arrangements for business purposes. 
• General administrative and office duties, such as screening and directing phone calls, devising and maintaining office filing systems, managing office assets, resources and ordering supplies, maintaining records management database systems, and performing basic bookkeeping work. 
• Ensure that all work is carried out in a safe and efficient manner
• Perform other duties as assigned/needed
• Maintain good public relations

Requirement Specifications 

• Working experience is preferred but fresh graduates will be considered.  
• Good command of English. 
• Good interpersonal skills.  
• Trustworthy and hardworking.  
• Display teamwork and be able to work closely with other colleagues at all times.

Roles and Responsibilities

• Manage large amounts of inbound calls/emails/chats in a timely manner
• Follow communication scripts/templates when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Keep records of all conversations in our contact centre database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Requirements:

• Graduate / Post- Graduate with 0-6 Months experience in a customer support role
• Exceptional active listening, verbal and written communication skills
• Proficiency with computers, especially with CRM software, and good typing skills.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to work remotely with minimal supervision

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

The major responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives
• Accountable for the support health of a customer

Requirements

• Experience as a Customer Support Specialist or Technical Support or similar CS role.
• Understanding of backend tools like SQL, Azure, PowerBI etc
• Familiarity with our industry is a plus.
• Experience using help desk software and remote support tools (eg - FreshDesk)
• Excellent communication, written and problem-solving skills
• Patience when handling tough cases

About Paytail: 

We are a young Fintech Company providing BNPL Solutions and enabling instant digital finance and easy EMI’s across millions of merchants across the country. We are on the mission of simplifying affordable buying for the consumer across segments. Paytail is backed by Cholamandlam Investments, and few large Angel Investors.

 

Why Paytail:

Complete Ownership: Take responsibility for whatever work you do with little or no interference, get awarded on the successes for whatever work you do with little or no interference, and be accountable for the slip-ups.

Feedback driven Culture: “Feedback is the breakfast for the champions” and thus we believe feedback helps people & organization improve.

Work with top talent: Get doors open for new learning, our team is being led by the best minds in the industry.

Open Work Culture: Everyone from the CEO is easily accessible. Have any new ideas you think can revolutionize the workplace? Or, do you have some concerns about your work? Feel free to talk to the leadership.

 

Skills, Responsibilities & Requirements:

- 5 + years of experience with a minimum of 3 years of experience working as Key Account Manager or Customer success roles handling $ 100 Million + Accounts.

- Graduate degree in Engineering, Business, MBA is Plus

- Understanding of Fintech & lending domain across the country is a plus

- Excellent written and verbal skills and good knowledge of Excel

- Ability to work in cross-functional teams

- Build and maintain strong long-lasting relationships with assigned accounts and stakeholders.

- Understand various analytics of our customers and craft and implement strategies to grow.

- Deliver metrics and analysis to customers to ensure that they understand the value of Paytail

platforms.

- Scheduling and owning reviews like MBR, QBR with key stakeholders at the customer end.

- Owning Expansion within the set of assigned accounts.

- Work to develop and circulate the set of best practices that will be the foundation of this growing

team.

- Drive customer decision making by aligning Paytail’s value proposition with corporates problem

statements.

- Thoughtfully engage Enterprise Sales and cross-functional leaders to advance large sales pursuits.

- Coordinate internally for prompt resolution of any complaints (Enterprises) and ensure the best

possible customer experience.

- Thoughtful and empathetic by nature.

Need Full Time Business Development Executive

Location : Indore
Qualification : B. E / M. C. A / B. C. A / M. B. A
Experience : 1 to 4 Years

Role/Skills :
New client acquisition, managing sales pipeline.
Experience in client handling and client retention.
Sound technical understanding and knowledge of software development processes.
Plan and implement new strategies for business development, marketing & promotional strategies.
Generating business through online freelancing portal likes Odesk, Elance, freelancer etc.
Should have prior experience in software or Web Development Company Excellent verbal and written communication skills.

Immediate Joiners will be preferred
Salary: No bar for right candidates

Votive Technologies
308, Shree Vardhan complex
4 RNT Marg Indore(MP)
www.votivetech.com

we need an experienced person to coordinate events for Barclays. 2 – 3 years of work experience, with good communication skills, ability to coordinate with multiple locations like Noida, Chennai, Mumbai, etc. Ability to coordinate with college TPOs and students and ensure that they arrive at the event on time and adhere to the schedule. Some knowledge of MS excel is required.

We as a startup name MoversZone.com is one of the fastest growing logistics marketplace platform in UAE where customers submit their relocation requirements and connect to Movers & Packers in their area. Moverszone.com is one of the first web platforms in the middle east focused completely on Movers & Packers.It helps users save by getting multiple quotes from the vendor and give them a choice to select the best in terms of price and service. The complete digital experience helps users find, select and review the best relocation companies in one place and from the comfort of their home or office. MoversZone.com is operated by TechMozer International FZE, a company located in Dubai Silicon Oasis. Summary of Responsibility:- We're looking for Offshore Vendor Relationship Managers for one of UAE's fastest growing logistics marketplace and digital platform company. The primary role of Vendor Manager will be to build and maintain the relationship with top-tier relocation companies in logistics spaces and helping them maximize the offerings by these companies from the platform. They would be involved in the entire relationship management process- from identifying new leads, setting up meetings, finalizing agreements to close deals, post sales servicing of clients like sending reports, a positioning of products etc. and deepening of existing relationships. The role is target based and initial responsibilities will include but not limited to identifying and generating new contacts in logistics companies.Simultaneously, a portfolio of existing partner companies will also be given for day-to-day management and deepening of relationship by cross-selling other value added products. Being a part of Vendor Management it allows you to build and maintain a relationship with top-tier relocation companies in logistic spaces. You will be constantly working with and communicating with the vendors and try to onboarding with the new members. Here you have to gain the commitment of your vendors to assist and support the operation of the organization. Prioritizes the Long term relationship by contributing appropriate knowledge or resource with the vendor. Responsible for enhancing business activities and must be good in negotiating point. Roles & Responsibilities Vendor Manager would be involved in the entire relationship management process- from identifying new leads, setting up meetings, finalizing agreements to close deals. The role is target based and initial responsibilities will include but not limited to identifying and generating new contacts in logistic company