Engineering Manager

Skills ​

AEM Guides, JQuery, Java, Java Script, HTML 5, CSS, XML, Touch UI, CI/CD tools like Maven, Jenkins.

Role and Responsibilities

●    Build and maintain solutions for AEM Guides.

●    Work in Agile Methodology - be part of Sprint Ceremonies, provide accurate estimates for assigned development Stories & deliver on time.

●    Follow Best and Recommended Practices while implementing solutions.

●    Ensure Code Quality, Readability, Maintainability and Security.

●    Write JUnit Test Cases for Unit Testing

●    Communicate with customer teams on requirements effectively.

●    Manage customer expectations of response time and issue resolution

●    Troubleshoot and reproduce the technical problems reported by customers and define workarounds.

●    Create and integrate content-driven applications on top of the AEM platform, and integrate with other systems

Required Skills

●    Good understanding on UI technologies like JQuery, Java Script, HTML 5, CSS.

●    Must: Good understanding of backend technologies like Java EE, Servlets, JSP, Tag libraries, and JSTL skills.

●    Must: Good understanding of CI/CD tools like Maven, Jenkins.

●    Must: Good understanding of Code Quality and Security tools like SONAR.

●    Must: Good understanding of Topic, Concept, Reference etc.,

●    Must: Experience in creating custom templates.

●    Must: Solid experience in creating editor plugins and custom features.

●    Must: Solid experience in integrating third party API’s.

●    Must: Solid experience in creating custom output presets.

●    Must: Ability to handle clients professionally during all interfaces.

●    Preferred: Ability to work in extended hours to overlap with North America timings.

●    Must: Strong written and verbal communication skills.

●    Must: Minimum 2-3 years of experience in AEM Guides.

●    Preferred: Knowledge in AEM foundational concepts, including the CRX repository, the AEM platform, the use of core frameworks such as Apache Sling and Apache Felix.

●    Preferred: Knowledge on AEM Guides in AEMaaCS.

Job Description

Desired Skills: Oops, Core Java/J2EE, Collections, Exception Handling, Multi-Threading, JDBC.

Key skills: 

• Should have good knowledge on object-oriented design, good adaptive skills.
• Good knowledge in designing and developing applications using Java EE platforms
• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance

Job Brief

Role and Responsibilities:

• Provide technical assistance to the customers by performing the following duties:
• Take control of and resolve complex technical and escalated customer problems
• Should have excellent communication & troubleshooting skills.
• Document and simulate complex customer issues to find solutions and fixes to customer inquiries and problems and dispatch additional service as necessary.
• Identify and provide inputs to Product and Engineering teams on unique and/or recurring customer problems.
• Ability to Collaborate, work alongside, and build mutually beneficial relationships with cross-functional teams (Customer Happiness, Customer Success, Sales, Product, Engineering).
• Perform routine maintenance of internal services as and when required.
• Ability to analyze, research, and solve technical and unique problems.
• Good in computer science fundamentals.
• Creative, independent, self-motivated, and willing to learn new technologies.
• Prepare accurate and timely reports.

Skill and Requirements:

• Good understanding of QA methodologies and processes.
• Good command of Linux CLI tools - including system administration, data analysis and munging.
• Excellent command and understanding of databases like RDBMS, Mongo, and key-value stores like Redis.
• Proficiency in at least one scripting language python, node, etc.
• Have prior experience in testing back-end systems that involve interaction with multiple restful services.
• Must be able to think proactively; excellent follow-through and attention to detail.
• Knowledge of distributed applications/service-oriented applications is a plus.

Good to have:

• Knowledge of Kibana/ElasticSearch
• Knowledge of Error Monitoring Tools like Sentry, StackDriver, etc.
• Knowledge of APM tools like New Relic, App Dynamics, Ruxit, etc.
• Knowledge of support tools like FreshDesk, Jira Helpdesk or Zendesk.

Required Experience and qualifications:

• Should have an engineering / BSc / equivalent degree with 1 - 2 years of relevant work experience.
• Ability to work independently and efficiently to meet deadlines and SLAs.
• Ability to promptly answer & support-related tickets, chats, emails and phone calls.