Engineering Manager

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

We are looking for a highly motivated Programmatic SEO professional

to build and scale organic growth through automation, AI, and data-driven SEO strategies. The ideal candidate should have

hands-on experience creating large-scale landing pages, implementing technical SEO best

practices, and leveraging AI to automate content generation while maintaining quality and search

performance.

Key Responsibilities

• Develop and execute scalable Programmatic SEO strategies.

• Build automated landing pages using structured data, templates, APIs, and dynamic content.

• Conduct keyword research and identify high-growth opportunities.

• Lead Technical SEO including crawl optimisation, indexing, schema markup, internal linking, XML

sitemaps, canonical tags, and Core Web Vitals.

• Design AI-powered content workflows for unique, search-optimised content.

• Collaborate with developers to automate SEO processes and improve website performance.

• Monitor rankings, traffic, indexing health, and conversions.

• Stay updated with Google algorithm changes, AI search trends, and SEO best practices.

Required Skills

• Strong expertise in Programmatic SEO, Technical SEO, and On-Page SEO.

• Experience with large-scale websites and dynamic page generation.

• Understanding of HTML, CSS, JavaScript, APIs, databases, and automation workflows.

• Familiarity with AI-assisted content creation and prompt engineering.

• Experience using SEO, analytics, crawling, and keyword research tools.

• Basic knowledge of SQL or Python is an advantage.

Preferred Qualifications

• 3–7 years of SEO experience with Programmatic SEO projects.

• Experience in high-growth digital businesses, marketplaces, e-commerce, or travel platforms.

• Strong analytical and problem-solving skills with the ability to work across teams.

Success Metrics

• Increase organic traffic and keyword visibility.

• Improve indexation and technical SEO health.

• Launch scalable SEO page templates and automation workflows.

• Drive measurable growth in qualified leads or online conversions through organic search.

About the Company:

At PIPRA Solutions, we are driven by innovation, excellence, and customer success. As a technology-first company, we specialize in Artificial Intelligence (AI), Blockchain, Internet of Things (IoT), Cloud, and custom software development, transforming complex challenges into seamless, intelligent solutions.

Job Summary:

We are seeking a motivated and dynamic Sales Development Representative (SDR) to join our growing sales team. The SDR will be responsible for generating and qualifying new leads, building strong relationships with potential clients, and driving pipeline growth for the sales team.  The SDR is supposed to find and screen potential customers who could benefit from our products and services. This role is critical in identifying high-quality opportunities and setting up the sales team for success. As the first line of communication with a prospect, the ideal SDR has a strong understanding of the sales process and excels at researching leads, starting new relationships, and setting up sales closure for success

Key Responsibilities:

• Lead Generation & Prospecting:
• Identify and research potential clients through various channels, including LinkedIn, email, and outbound calling.
• Qualify leads by understanding their business needs and challenges.
• Generate leads through cold calls and build relationships by nurturing warm prospects and finding potential new sales opportunities
• Manage inbound leads and engage in meaningful conversations to understand their requirements.
• Anticipate needs by studying services and conducting market research to identify new leads
• Attend product training conferences and develop an understanding of our communication infrastructure.
• Monitor and attend face to face and online meetings with prospects while handling the introductions and follow-up with the sales representatives
• Pipeline Management:
• Maintain an organized pipeline of prospects in the CRM system (e.g., Salesforce, HubSpot, etc.).
• Schedule discovery meetings or demos for the Account Executives (AEs) and follow up accordingly.
• Relationship Building:
• Develop and nurture relationships with prospects, ensuring continuous engagement through personalized communication.
• Build trust and rapport with key decision-makers and stakeholders.
• Collaboration:
• Work closely with the marketing team to follow up on inbound leads and align messaging.
• Maintain a self-starter attitude while creating outreach strategies for new lead generation methods.
• Collaborate with Account Executives to develop and execute effective outreach strategies.
• Performance Metrics:
• Meet or exceed monthly and quarterly targets for lead generation, qualified opportunities, and meetings booked.
• Track and report on key performance metrics to the Sales Head. Report to sales Head with weekly, monthly, and quarterly results

Qualifications:

• Education: Bachelor’s /Master's degree in Business, Marketing,Sales, or related field
• Experience:
• 2+ years of experience in a sales, business development, or customer-facing role (preferred).
• Experience in SaaS, AI, Blockchain, or technology-based solutions is a plus.

Soft Skills:

• Strong communication skills (both written and verbal).
• Excellent interpersonal and relationship-building abilities.
• Self-motivated, goal-oriented, and highly organized.
• Ability to handle objections and rejection in a positive manner.
• Familiarity with CRM tools and sales engagement platforms (e.g., Outreach, Salesloft).

Why Join Us?

• Competitive salary and commission structure.
• Opportunities for professional growth and advancement.
• Collaborative and innovative work environment.

     Ongoing training and development to help you excel in your career.

1. Sr. Technical Writer/ Product Documentation Position

Job Description

We’re searching for an experienced technical writer to join our team and help take our client-focused services to new

heights. An ideal candidate, with proven experience Individual to have ability to evaluate and analyze complex

information and document in simple terms.

Skills and Qualifications

 Bachelor’s degree in B.E/ B.Tech/ BCA.

 6-7 years industry experience as an effective technical writer

 Proven ability to quickly learn and understand complex topics.

 Previous experience writing documentation and procedural materials for multiple audiences. Must have

experience in MSTP standards.

 Have experience in developing User guides, Troubleshooting or FAQ guides, Design guides and API

technical reference guides.

 Superior written and verbal communication skills, with a keen eye for detail.

 Experience working with engineering to improve user experience: design, UI, and help refine content and

create visuals and diagrams for technical support content.

 Proven ability to handle multiple projects simultaneously, with an eye for prioritization.

 Firm understanding of the Document development life cycle (DDLC)

 Good to have Certification through the Society for Technical Communicators (STC)

 Experience in using Tech writing tools like Robohelp, (preferred), FrameMaker, Madcap Flare, Mulesoft,

Design Center or other Contemporary tools to create documentation.

 Good to have experience in understanding and writing API documentation in specialized tools like

Swagger (Open API 3.0) or Postman for SOAP & REST APIs.

Objectives:

 Develop comprehensive documentation that meets organizational standards.

 Obtain a deep understanding of products and services to translate complex product information into simple,

polished, and engaging content.

 Write user-friendly content that meets the needs of the target audience, turning insights language that sets

our users up for success.

 Ability to improve search results using SEO techniques in Technical writing.

 Evaluate current content and develop innovative approaches for improvement.

 Research, outline, write and edit content, working closely across product portfolios and solutions to

understand requirements.

 Independently gather information from subject matter experts to develop, organize, and write procedure

manuals, technical specifications, and process documentation.

 Work with development and support leads to identify all documentation repositories, revise and edit, and

determine the best solution for data compilation and centralized storage.

 Research, create, and maintain information architecture templates that uphold organizational and legal

standards, and allow for easy data migration.

 Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice

across all documentation.

We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams.

Responsibilities

• Design and build advanced applications for the Android platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Position name : Full Stack Developer

Job location : Bangalore

Mandatory Skills : NodeJS, Typescript, Javascript, MySQL, VueJS

Job Requirements :

Must have strong and up-to-date knowledge of NodeJS and class-based programming.

Professional experience building single page applications using React, Vue.js.

Must have strong and up-to-date knowledge of JavaScript ES6 and higher.

You can make a solid relational data model and have a deep knowledge of SQL and MySQL.

You have a good understanding of HTTP and know how to make a reliable and modern web API (REST).

Should have worked on at least one large complex web application.

You Should know how to write clean and flexible object-oriented code.

You must have a good understanding of sync programming concepts.

You Should work daily with tools like Git, NPM, Composer and a proper IDE.

You Should able to deliver POCs, experiments and technology evaluations following design thinking practices.

Should have experience in writing the clean code and a pragmatic program.

As a Full Stack Developer, you will be working on the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end

• Participating in the full development life cycle, including implementing design, coding, testing, and production release
• creating modules and components in React and coupling them together into a functional app
• Understanding the nature of asynchronous programming and its quirks and workaround
• Integrating multiple data sources and databases into one system
• Creating database schemas that represent and support business processes
• Driving innovation through rapid prototyping and iterative development

Desired Candidate Profile

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs