Jasper Developer

Job Title : Medical Device Engineer

Location : Bangalore / Pune

Experience : 5+ Years total, with at least 3 years in Medical Device Development, Sustenance, or DHF Remediation

Notice Period : Immediate to 1 week

Interview Process : L1-selected candidates will undergo a customer interview

Mandatory Skills : Medical Device Development/Sustenance/DHF Remediation, ISO 13485, IEC 60601, ISO 14971, FDA & EU MDR compliance, DHF documentation, Design FMEA, CTS/CTQ, QMS, PLM, Verification & Validation, Impact Assessment.

Key Skills & Knowledge :

• Strong understanding of ISO 13485, IEC 60601, and ISO 14971 standards
• Experience with FDA and EU MDR regulatory requirements

Responsibilities :

• Conduct gap assessments and create/update DHF documents, including user and product requirements, design FMEA, CTS/CTQ, and standards compliance reports
• Analyze and implement design changes, assess impact, and update documentation accordingly
• Identify gaps in verification and validation, ensuring clear traceability between requirements and verification documents
• Assess compliance with applicable standards and regulations
• Define CTS/CTQ parameters and actively participate in design reviews
• Follow QMS guidelines and manage changes through PLM.

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

• This is to manage risks for LOBTs acting as Line 1 risk manager

Key Accountabilities

• Assist Line of Business Technology in managing technology and operational risks
• Drive and ensure regulatory compliance for the LOBT
• Liaise and co-ordinate audit activities involving the LOBT
• Issue & Action management for LOBT including is impacted (across external and internal audits and reviews and excluding IT Information Security) and action planning.
• Engagement across Technology verticals, Operations, Business, Compliance to prioritize, plan, act, prove, close all open findings within committed timelines.
• Scan regulatory requirements, circulars to ensure forward planning and execution for compliance. This includes Singapore and India regulatory requirements.
• Prepare, maintain and conduct control testing for units Risk Control Self Assessments (RCSAs)
• Outsourcing Risk assessment for the LOBT
• Monitor risk issues and incidents for LOBT

Job Duties & Responsibilities

• Liaise with stakeholders within and outside bank, including at Group level to have a comprehensive view of all Technology Risks.
• Engage with Technology verticals and others as appropriate within bank to progress on closure of all open points.
• Engage with Compliance, understand the regulatory requirements at country and group level, and add these to the action points which Technology must ensure.
• Early identification of execution challenges in risk mitigation actions and being an effective catalyst with Technology teams and seniors to resolve bottlenecks such as cost or resource approvals, conflicting priorities.
• Risk assessment for LOBT covering partners, external environment and identify potential risks such as relating to scale-preparedness, DR & BCP support for the organization, code quality in terms of testing and deployment governance.
• Regular updates as per agreed rhythm, and fronting dialogues with stakeholders/LOBT, to highlight process on Risk Management and Risk Mitigation.
• Liaise with relevant departments to ensure awareness of Technology Risk within the Banking India Technology Team, and partner for this awareness across India.
• Liase with Line of Business Risk in the region and co-ordinate efforts for the LOBT landscape used by India.

As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction and loyalty. Your primary responsibilities will include responding to customer inquiries, troubleshooting issues, and providing timely solutions across various communication channels, including phone, email, and chat.

Role & responsibilities:

• Good Computer Skills

• Candidates must have good communication skills

• Must be a Graduate

• Willing to work in night shift (UK or US)

• Able to work in Order Processing & Customer Service (both Chat & Calling).

Fullstack Developer:

We are looking for an onsite Fullstack Developer experienced with Fullstack technologies, Cloud and IoT solutions. For the agile development of our web, mobile, and cloud applications and IoT products, building efficient, reliable and scalable solutions. A hands-on coding role, where you will build and manage your own team.

Tasks:

·        Development of modern based applications in the back-end

·        Development, implementation and optimisation of innovative IoT products, web apps and new features

·        Technical product design, solution architecture, specifications and implementation of Livello solutions

·        Work with a cross-functional team to define, build, test, and deploy universal applications

·        Version control with Git is part of your daily work and continuous integration

·        Ensure the implementation of technical standards, quality assurance and best practices.

Requirements:

·       Bachelor's degree in Computer Science or comparable field of study

·       2-4 years’ experience in agile software development

·       Proficiency in Node.js, React js, Mongo DB, Docker along with any cloud Exp (AWS, GCP, Azure)

·       Experience with test and deployment automation (Gitlab, Fastlane, Jest).

·       Good to have Experience with GraphQL and Kubernetes as well as state management solutions (Redux, Saga)

·       Ability to work cooperatively and independently, analytical thinking, willingness to lead and take on responsibility

·       Fluent in English.

Nice to have:

·       Experienced in IoT-to-Cloud managed services, Microservices.

·       Knowledge of IoT device management and message brokers like AMQP or MQTT

Benefits

Ø A responsible position in a fast-growing and highly innovative start-up

Ø An agile and diverse team with colleagues from all over the world, working with our main office in Germany

Ø English speaking open work environment, with flat hierarchies and short decision-making paths

Ø Creative freedom for own ideas, projects and personal development.

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

Customer Operational Account Management:

 The Customer Success Manager (CSM) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

 Take ownership of customers’ operational needs and steward throughout the organization as required.

 Identifying and recommending resolutions to all Customers’ issues enabling the Customer to place 100% of Customer business on the Company’s products and Services.

 On-going support for advanced or escalated questions/issues/problems.

 Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty.

 Act as a product expert and assist clients in achieving maximum ROI through consultation, training, and analysis for the Company’s customers including but not limited to:  Being a Subject Matter Expert on assigned products and services.  Post-training assessment review and recommendations.  Communication of all system enhancements.  Prepare clients for upcoming releases and ensure they are current on available functionality and how it can meet their needs.  Adherence to Internal and Industry Risk and Compliance rules and responsibilities.  Responsible for assuring the Company’s compliance with its obligations under the Partner Agreement and the Service Level Agreement as it relates to his/her customers.  Maintain an understanding of the market and industry dynamics, including applicable regulations.

Job Roles & Responsiblities:

• 4+ years of experience in .NET Core, C#, EF Core, SQL Server, Rest API, MVC, Webform
• Good to have exposure in Azure & Azure DevOps
• Strong Experience in Micro Services Architecture.
• Cloud Azure
• Azure Kubernetes
• Knowledge of Docker is advantageous
• SOLID Principles
• Good to have exp in SonarCloud
• Should have team leading experience

Route to Smile is a patient-centric, tech-oriented brand in the Healthcare space.

With a team of experts and a mission to continuously innovate, Route to Smile is revolutionizing the Healthcare industry by providing customized solutions to facilitate accurate and precise clinical outcomes and patient-specific care with a focus on technological service delivery.

As a part of their latest offerings, Route to Smile is leveraging leading technologies including IoT, Industry 4.0 and AI/ML to further enable healthcare professionals to improve patient engagement and drive overall practice growth.

We are looking for an enthusiastic and motivated individual who is willing to work in Java technologies, with experience on front-end languages and libraries (e.g. Angular, HTML/ CSS, JavaScript, XML, jQuery, Vue.js, React) and its related back-end languages (e.g. Java) and frameworks (e.g. Spring boot, Node.js, Spring MVC, Hibernate, Struts, etc.) and who are also willing to work in challenging environment.

The candidate will be an integral member of a team that will employ the latest techniques and best practices in software development and utilize best-in-class tools and frameworks to build a first-of-their-kind cloud-agnostic, enterprise-class large-scale SaaS application.

• Responsible for building the architecture, key components, and middleware of the platform and developing fully multi-tenant systems
• Develop workflow management functions
• Develop REST APIs, as well as contribute to the overall API framework
• Implement solutions using iterative processes, Agile development methodologies and test-driven development
• Being a senior developer, you will also be required to lead a team of junior developers.

• 5 to 9 years of development experience with Java and related front-end and back-end technologies, and experience working in a distributed systems environment.
• Extensive experience in developing full stack end-to-end scalable and distributed applications.
• Experience in SaaS Application architecture & design and working with database modeling and design concepts. Understanding of database design and maintenance and experience with SQLite, PostgreSQL, and MySQL.
• Experience with developing loosely coupled design, Micro-services development, message queues, and customized application deployment using RESTful services, implementing REST APIs with Spring or JAX-RS.
• Working knowledge of either Spring boot, Spring MVC, Hibernate, Struts Framework, building REST based Web Services using Java EE Standards
• Have experience in single sign-on, multi-factor authentication and security background.
• Knowledge of Business Process Model and Notation (BPMN 2.0) workflow engines such as Activiti, jBPM, Orchestra, and Flowable, however not mandatory.

• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design.
• Good understanding of HTML5, CSS3, JavaScript.
• Good familiarity with Linux operating system, managing Linux servers and using AWS (EC2, S3).
• Familiarity with administering, automating, and deploying to cloud-based environments such as AWS, Google Cloud Platform, or Azure, or working experience with Kubernetes.
• Should have used GIT.
• Understanding of search technologies such as Solr, ElasticSearch, and Lucene
• Have working knowledge in CI/CD pipelines (Concourse/Jenkins), and at times wear multiple hats to double up as Dev Ops
• Experience being part of product teams and in handling integrations, good at communication and teamwork skills.
• Strong emphasis on quality and the ability to deliver quickly and consistently.
• Self-driven and motivated to work with cutting edge technology.