Education counsellor(girls only)

Academic Advisor

Company: UNext Learning Pvt. Ltd.

Location: Bangalore

Experience: 2–6 years

Salary: ₹3–₹4.5 LPA

Job Overview

We are looking for an experienced Academic Advisor to ensure students have a seamless academic experience throughout their programs. The role involves handling student queries, tracking academic progress, coordinating with university departments, and supporting students from admission through program completion.

Key Responsibilities

• Act as the first point of contact for students regarding academic and administrative queries.
• Coordinate between students and university departments to resolve concerns.
• Track and communicate students’ academic progress, requirements, and submission status.
• Handle student queries through calls, emails, and chat.
• Assist students with semester and subject-related queries.
• Make inbound and outbound calls to provide academic updates and support.
• Follow up with students regarding assignments, projects, and other academic requirements.
• Identify and escalate priority issues to the relevant teams and ensure timely resolution.
• Maintain high student satisfaction by providing accurate and timely information.
• Support student re-registration and program completion.
• Follow academic processes and recommend process improvements when required.

Required Skills

• Excellent Communication
• Student Counselling
• Interpersonal Skills
• Problem Solving
• Active Listening
• CRM
• Excel
• Inbound & Outbound Calling

Requirements

• Post-Graduation from a recognized university in Management, Commerce, Journalism, Computer Applications, or Information Technology.
• 2–6 years of experience in academics/student counselling.
• Good knowledge of university academic processes.
• Good computer proficiency, especially in Excel and PowerPoint.
• Ability to adapt to changing situations and handle multiple tasks.
• Willingness to work on weekends on a rotational basis.

Key Responsibilities

 Provide personalized counselling to students for overseas education

opportunities

 Assess student profiles and recommend suitable universities and courses

 Guide students through the entire admission process (applications, SOPs,

LORs, etc.)

 Assist with visa documentation and interview preparation

 Maintain accurate records of student interactions and application progress

 Build and maintain strong relationships with university partners

 Stay updated on admission requirements, visa policies, and market trends

 Achieve monthly/quarterly enrolment targets

 Participate in seminars, webinars, and promotional activities

Required Skills & Qualifications

 Bachelor’s degree (Master’s preferred)

 Prior experience in study abroad consultancy

 Excellent communication and interpersonal skills

 Strong counselling and convincing abilities

 Knowledge of international education systems

 Ability to work in a target-driven environment

 Proficiency in MS Office and CRM tools