Dot Net Developer- Job ID: HG0726

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Role: .Net Developer

Experience Level: 4 to 9 Years

Work location: Mumbai, Bangalore, Trivandrum (Hybrid)

Key Responsibilities:

● Develop and maintain scalable .NET microservices for diverse client projects

● Implement robust Web APIs with proper error handling, validation, and security

● Write comprehensive unit and integration tests ensuring high code quality

● Design portable, efficient solutions deployable across different client environments

● Collaborate with cross-functional teams and client stakeholders

● Optimize application performance and implement caching strategies

● Implement security best practices for enterprise applications

● Participate in code reviews and maintain coding standards

● Support deployment and troubleshooting in client environments

Must have skills:

Core Technical Expertise:

● .NET Framework/Core: 4+ years of production experience with .NET Core 3.1+ / .NET 5+ and C# 8+

● Frameworks: Strong hands-on experience with ASP.NET Core Web API, Entity Framework Core

● REST API Development: Proven experience designing and implementing RESTful web services, middleware

implementation

● Design Patterns: Solid understanding and implementation of SOLID principles, Dependency Injection, Repository

pattern

● Testing: Experience with unit testing (xUnit, NUnit, MSTest), mocking frameworks (Moq), integration testing

Microservices & Deployment:

● Containerization: Hands-on Docker experience for packaging and deploying .NET applications

● Microservices Architecture: Understanding of service decomposition, inter-service communication, distributed

systems

● Abstraction & Portability: Configuration management (appsettings.json, IConfiguration), environment-agnostic design

● Package Management: NuGet package management, understanding of project dependencies

Good to have have skills:

Advanced Technical:

● Advanced Frameworks: .NET 6/7/8, Minimal APIs, gRPC, SignalR for real-time communication

● ORM & Database: Advanced Entity Framework Core, Dapper, database migrations

● Orchestration: Kubernetes, Docker

● Cloud Platforms: Azure (App Service, Functions, Service Bus), Alibaba, or GCP services

● Message Brokers: Azure Service Bus, RabbitMQ, Apache Kafka

● Databases: Both SQL (PostgreSQL, MySQL) and NoSQL (MongoDB, Cassandra)

● API Gateway: Azure API Management, Kong API Gateway

Development & Operations:

● CI/CD pipelines (Azure DevOps, Jenkins, GitHub Actions)

● Monitoring & Observability (Application Insights, Serilog, Prometheus)

● Security best practices (HTTPS, CORS, input validation, secure coding)

● Background Services (Hosted Services, Hangfire, Quartz.NET)

• Develop front end User Interface of our UKLB Experience Analysis (Biometrics) tool using SharePoint, PowerApps, Power Automate and Logic Apps 
• Connection of UI with back end SQL Database using Logic Apps - Advise solution design as a Logic Apps expert (specifically around UI)
•  Responsible for managing technology in projects and providing technical guidance or solutions for work completion

Skills and Experience

• Experience with Azure services like Azure App Services, Azure Active Directory, Azure SQL, Azure PostgreSQL, Key Vault, Azure DevOps, Application Insights, Azure Storage, Redis Cache
•  Microsoft Azure Developer Certification
• Experience with .Net SDK, integration tools, Application and Security frameworks
• C#, ASP.NET, Application development using .Net Framework
•   Preferred: Insurance or BFSI domain experience
• .Net
•  Azure/

Location: Chennai

Salary : 15-20 LPA

• BackEnd Technologies:

• Technical knowledge:

• It is important to adapt to changing requirements
• Have the ability to integrate external systems

How many hours are they expected to work? 

• - Full time position ( 40+ hours a week) 
•  

What hours should they work?

•  - Prefer 9-5 EST but there is wiggle room
•  

Will there be nights and weekends? 

• - Nights and weekends are not scheduled, however we are looking for someone that takes pride in their work and will lean in to hit a deadline or to fix a bug if it has a significant impact on the platform.
•  

Should they be expected to lead?

• - Yes, you should be expected to lead and to communicate/ cooperate with other devs as a team. Some coding might be alone but the hope of the app is that it all works seamlessly together and to ensure that there needs to be communication among all devs front end and back end. 
•  

Who will they report to?

• - They will report to Product OwnerRob and Product ManagerJulietta daily for standups and well as pushing tasks through the appropriate structure of review, QA, and production. 
• They will also report and check in with Client SuccessCourtney as we look to make the app have a seamless customer experience and customer value. The goal of Attribute should be to try and give as much value as quickly and easily as possible.

Will they work alone or in a team?

• In some spots they might be expected to work alone and on a separate sprint from others, however, everything needs to tie in and work together, because of that the developer must be team oriented in both development and problem solving.
• Additionally, there will be times that they should expect to work with people who are not particularly tech savvy ( ie. sales, marketing, customer success etc.) to collaborate on a specific feature to produce the best thing for the product.

Accountability

• The developer is both accountable for their code and the code of the team. They should take care and responsibility in the work that is done and if there are problems with the code in QA or production work as diligently as possible to fix that problem ( whether it is their code directly or not).
• As part of this all code will be attached from Github to Jira for developers to constantly upload their commits to Jira tasks
• A mistake is completely fine and expected, bugs are to be expected. What is asked is that you report it as soon as possible and are honest about it so that we can move forward in resolving it as soon as possible.

Customer, Usability, and Value Focused

• The end user of our product will be marketing professionals/head of marketing. At all times the developers need to take this into account and spend time thinking of the ease and the use cases that people will utilize their code or features in real life versus what is a way to make something work but in a vacuum. 

Quality focused

• Pushing out code is awesome, but if the code has a ton of bugs and does not do the required action that is practical for the user then it does not matter. We want a developer who is Quality focused and also hold their other developers accountable.

Focused on the whole 

• When producing a feature it is easy to sometime get sucked into how that features works in a vacuum. The developers need to be able to work together and understand the software architecture as a whole in order to make whatever feature they are working on be able to work with the other features that are built within the app ( and will be built or are on the roadmap for the future).

Creativity and Experimentation

• Developers are expected to work within structures, however, they are always encouraged to take time to think of creative solutions and to collaborate on new features or ways of making the product better.

Unfeathered, Honest, Respectful Communication

• Every developer should feel free to speak their mind in a respectful manner to other developers as well as anyone else in the entirety of the company. Any opinion, thought, or perspective will be listened to and valued. 

Next Man or Woman Up Mentality

• Never should anyone on the team defer a problem and say “ thats not my fault or problem”. We are one unit and one company. One problem is everyone's problem and should lean in to the “next man up philosophy” if you have the time and can help to fix the problem and bring it to a solution you should be willing to.

Upward Mobility and Vesting Opportunity

• This position will allow for upward mobility, increased responsibility, and for people who constantly go above and beyond an opportunity to vest into and own equity in the company

Good understanding of MVC, C#, MS SQL Server, JS, Visual Studio 2017
Experience: Minimum 3 Year.
RoleSoftware Developer
Industry TypeIT-Software, Software Services
Functional AreaIT Software - Application Programming, Maintenance
Employment TypeFull Time, Permanent
Role CategoryProgramming & Design
Education
UG: B.Tech/B.E. in Any Specialization, B.Sc in Any Specialization, BCA in Computers
PG: Any Postgraduate in Any Specialization
Interested candidates Kindly apply

Job Types: Full-time, Contract, Walk-In

Job Types: Full-time, Walk-In