District Sales Manager

Roles and Responsibilities:

• Provide a full range of customer service and technical support for products in a prompt, efficient, and professional manner.

• Install software programs and troubleshoot operating systems, software, hardware, email, modem, and home networking issues.

• Understand customer needs and recommend appropriate, effective solutions.

• Diagnose PC hardware, software, OS, internet/IP, cable modem, and cabling issues across Windows and Macintosh platforms.

• Maintain accurate problem-call tracking using the helpdesk ticketing system.

• Troubleshoot and escalate advanced technical issues to higher-level support teams when necessary.

• Prepare and process work orders for maintenance requests, determine if field visits are required, and ensure appropriate follow-up procedures are completed.

• Follow up on all daily shipments to ensure on-time dispatch.

• Accept, verify, and process paperwork for incoming customer returns as per standard procedures.

• Receive incoming shipments and coordinate filing of receipts, freight bills, and invoices with the accounting department.

• Adhere to standard packaging procedures, including weight, dimensions, pallet requirements, and carrier regulations.

• Make recommendations for packaging improvements to meet carrier and compliance guidelines.

• Perform accurate data entry, maintain up-to-date system information, and ensure documentation integrity.

• Stay updated on new technologies, products, tools, and support methodologies.

• Review reasons for customer returns/complaints and implement corrective actions.

• Ensure regular, consistent, and punctual attendance; must be able to work nights, weekends, variable schedules, and overtime as required.

• Consistently achieve or exceed defined performance expectations (KPI/MPS).

• Perform other duties and responsibilities as assigned. Qualifications and Education Requirements

• Tertiary qualification in Electrical/Electronic Engineering preferred.

• Training in handling customer calls is an advantage.

• Call center experience is desirable.

• Experience in product design, development, or product management is an added advantage.

Preferred Skills:

• Deliver best-in-class technical support with a focus on customer satisfaction, consumer trends, and continuous improvement.

• Respond to technical queries from customers and identify root causes with appropriate corrective actions.

• Process warranty, RMA, and spare-parts orders efficiently and accurately.

• Manage warranty service jobs, including scheduling labour and dispatching materials.

• Build and maintain strong relationships with service agents; authorize service invoices and resolve disputes.

• Liaise closely with internal departments on technical policies, processes, and product training.

• Assist in planning and organizing technical training requirements for customer service teams.

• Ensure all incoming technical calls and emails are handled promptly and professionally.

• Provide technical literature, product information, and documentation to customers as needed.

Supercharge Your Career as a Oracle Integration Cloud (OIC) Developer at Technoidentity!

Are you ready to solve people challenges that fuel business growth? At Technoidentity, we’re a Data+AI product engineering company building cutting-edge solutions in the FinTech

domain for over 13 years—and we’re expanding globally. It’s the perfect time to join our team of tech innovators and leave your mark!

What’s in it for You?

We are seeking an experienced Oracle Integration Cloud (OIC) Developer to design, develop,and implement integrations and reporting solutions across Oracle Cloud and third-party

systems. This role requires strong hands-on expertise in Oracle middleware, BI Publisher, OTBI, and VBCS, with the ability to work collaboratively with business, functional, and technical teams in a fast-paced, global environment

What Will You Be Doing?

• Design and build integrations using Oracle Integration Cloud (OIC) to meet business and application requirements.

• Configure and deploy Oracle middleware solutions aligned with functional and technical design specifications.

• Develop technical specification documents based on Functional Design Documents (FDDs).

• Collaborate with business and functional teams to translate requirements into technical solutions and detailed test cases.

• Build BI Publisher reports, reconciliation reports, and drill-down dashboards to support analytical and operational needs.

• Develop OTBI reports and infolets for ad hoc analytics and performance tracking.

• Create and enhance VBCS applications and APEX web pages for effective data management by business users.

• Perform unit testing, system testing, and support QA processes to ensure robust, high-quality deliverables.

• Participate in design discussions to understand end-to-end business processes and continuously enhance technical capabilities.

What Makes You the Perfect Fit?

• 5–8 years of overall experience with Oracle middleware, including 3+ years hands-on

with Oracle Integration Cloud (OIC).

• Proven experience integrating Oracle ERP Cloud / E-Business Suite with third-party

applications.

• Strong proficiency in OIC, SQL, PL/SQL, Web Services (SOAP, REST), JSON/XML,

and XSLT processing.

• Hands-on experience in VBCS (Visual Builder Cloud Service) — mandatory.

• Expertise in Oracle BI Publisher (data models, templates, XSLT/RTF layouts, bursting,

and advanced report capabilities).

• Experience building OTBI reports, dashboards, and infolets.

• Familiarity with Oracle PaaS architecture, cloud security concepts, and SaaS

integrations (e.g., Oracle ERP Cloud, Workday).

• Experience with CI/CD pipelines using Jenkins, GitHub, and JIRA.

• Strong communication and interpersonal skills for cross-functional collaboration.

• Bachelor’s or Master’s degree in Engineering, Computer Applications, or a related

discipline.

Additional Details

• Shift: Night shift (aligned to US PST time zone).

• Work Mode: Remote (India-based).

• Engagement: Full-time

Job Overview:

We are seeking an enthusiastic Telecaller to join our dynamic sales and marketing team. In this role, you will be pivotal in reaching out to potential clients, presenting our EdTech products and services, and generating valuable leads. Your efforts will directly contribute to expanding our customer base and driving company growth.

Key Responsibilities:

• Outbound Calls: Initiate calls to potential clients, including schools, colleges, and individual learners, to introduce them to our EdTech solutions.
• Lead Generation: Identify and qualify leads through proactive cold calling and follow-up on inquiries.
• Product Explanation: Clearly explain our offerings, address questions, and handle concerns to spark interest and engagement.
• Follow-Up: Maintain regular contact with leads and prospects to nurture relationships and guide them through the sales process.
• Database Management: Accurately update and manage customer databases with relevant information.
• Reporting: Provide regular reports on call activities, lead status, and progress towards sales targets.
• Customer Feedback: Gather and communicate customer feedback to enhance our product offerings and improve satisfaction.
• Collaboration: Coordinate with the sales team to ensure seamless transitions from lead generation to sales closure.

Qualifications:

• Experience: 1-2 years in telecalling, ideally within the Banking sector.
• Communication Skills: Exceptional verbal communication skills with a clear and engaging speaking style.
• Customer-Centric: Strong ability to understand and address customer needs effectively.
• Persistence: Proven track record of handling rejection and staying motivated to meet targets.
• Tech-Savvy: Comfortable with CRM software and telecalling tools.

• Experience implementing large-scale ETL processes using Informatica PowerCenter.
• Design high-level ETL process and data flow from the source system to target databases.
• Strong experience with Oracle databases and strong SQL.
• Develop & unit test Informatica ETL processes for optimal performance utilizing best practices.
• Performance tune Informatica ETL mappings and report queries.
• Develop database objects like Stored Procedures, Functions, Packages, and Triggers using SQL and PL/SQL.
• Hands-on Experience in Unix.
• Experience in Informatica Cloud (IICS).
• Work with appropriate leads and review high-level ETL design, source to target data mapping document, and be the point of contact for any ETL-related questions.
• Good understanding of project life cycle, especially tasks within the ETL phase.
• Ability to work independently and multi-task to meet critical deadlines in a rapidly changing environment.
• Excellent communication and presentation skills.
• Effectively worked on the Onsite and Offshore work model.