Data AnalyticsCompany Overview:
Our client is a global leader in AI Assisted Conversational messaging solutions, transforming the way professionals and institutions engage with customers. With cutting-edge technologies like Conversational AI and Chatbots, they have amassed 5000 customers across SMBs and Mid-market sectors, integrating seamlessly with top CRMs like Salesforce, Zoho, and Hubspot.
Position Overview:
As a rapidly growing company, we are seeking a dynamic professional to join our leadership team as a Director, Business Intelligence. In this role, you will oversee the organization's Data and information systems operations, focusing on data, tools, and analytics supporting stakeholders across Product, Sales, Marketing, Operations, and Finance.
Key Responsibilities:
- Develop and implement data architecture and management strategies.
- Establish master data management (MDM) processes for a single source of truth.
- Lead system integration aligning data systems with business goals.
- Collaborate with senior management, defining KPIs and leading data initiatives.
- Identify data trends, patterns, and insights using visualization tools.
- Evaluate, select, and manage vendors for effective service delivery.
- Implement data governance practices, including quality assurance and lifecycle management.
- Build and manage a high-performing systems and information team.
Qualifications:
- Bachelor's degree in computer science, information systems, or related field.
- 10+ years of experience in systems management, preferably in SaaS/D2C industry.
- Proficiency in data analysis methods, tools, and best practices.
- Experience with Salesforce and Power BI is essential.
- Strong problem-solving and decision-making skills.
- Knowledge of industry best practices and emerging trends.
- Demonstrated ability to lead cross-functional teams.
- Excellent communication and interpersonal skills.
Benefits:
- Competitive Salary
- Performance-Based Incentives
- Bonus Compensation
- Comprehensive Insurance Coverage
- Shift Allowance
- Emphasis on Work-Life Balance
Shubham Vishwakarma
Full Stack Developer - Averlon
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About the Role
We’re building the next generation of AI-powered business software, and we’re looking for people who want to shape that future with us. With Lumen, we’re reimagining how users interact with CRM — moving beyond screens, menus and dashboards to an intelligent interface where users can simply ask AI to take actions, retrieve knowledge, generate insights and get work done. With Agent Studio, we’re enabling businesses to build, test and deploy their own AI agents for real-world workflows. And with Invorto, we’re bringing AI to voice, allowing businesses to create intelligent voice agents tailored to their customer and operational use cases.
What makes this especially exciting is the stage and scale of the opportunity. You’ll get to work on genuinely hard problems across LLMs, agents, reasoning, orchestration, voice AI, evaluation, reliability and enterprise security — not as isolated experiments, but as products used in real business workflows. You’ll have the opportunity to build zero-to-one, own meaningful parts of the product end-to-end, work closely with customers, experiment rapidly, and see your work reach production at scale.
Why join now? Because the playbook for enterprise AI is still being written. You won’t just be implementing someone else’s roadmap — you’ll help define the product, architecture and experiences that become that playbook. Expect high ownership, fast iteration, hard technical and product problems, direct customer impact, and the chance to build AI systems that have to work reliably in the real world — not just in a demo.
About the Role
We are looking for a Senior AI/ML Backend Engineer to help build the core intelligence layer powering Lumen and Agent Studio. You will design and ship production-grade backend systems that integrate LLMs into real agentic workflows — taking actions, retrieving knowledge and generating insights inside a live CRM product used by real businesses. This is a hands-on, build-focused role with direct ownership of systems that ship to production.
What You’ll Do
- Design, build and scale backend services in Python that power LLM-driven and agentic features within Lumen and Agent Studio.
- Build and productionize agentic AI systems — including planning, tool use, orchestration, memory and multi-step task execution.
- Integrate LLMs into core product workflows, focusing on reliability, latency, cost and correctness at production scale.
- Build robust APIs and services that connect AI agents with CRM data, business logic and third-party systems.
- Own evaluation, testing and monitoring for AI features to ensure they behave reliably in real-world, not just demo, conditions.
- Collaborate closely with product, design and other engineers to take features from zero to one and iterate rapidly based on real usage and customer feedback.
- Work directly with customers and customer-facing teams to understand real workflows, debug issues and translate feedback into product and engineering decisions.
What We’re Looking For
- 2–4 years of professional backend engineering experience, with strong hands-on Python skills.
- Design and build LLM-powered agentic systems using frameworks such as LangChain, LlamaIndex, AutoGen, or CrewAI to automate complex, multi-step workflows.
- Should be hands-on with traditional Machine learning frameworks like Pytorch, Scikit-learn
- Solid understanding of API design, backend architecture, databases and distributed systems fundamentals.
- Familiarity with LLM orchestration concepts — prompting, tool/function calling, RAG, agent frameworks, evaluation and guardrails.
- Comfort working in a fast-paced, ambiguous, zero-to-one environment where you’ll be defining as much as building.
- Strong communication skills — this is a customer-facing role, and you will be expected to clearly articulate technical concepts, decisions and trade-offs to both technical and non-technical stakeholders, including customers.
Good to Have
- Experience with enterprise security, reliability or observability practices for AI systems.
- Prior experience working on CRM, SaaS or other enterprise business software.
- Exposure to voice AI or real-time systems.
HTML/CSS
Javascript
PHP
C++Key Responsibilities
- Design, develop, test, and maintain PHP-based web applications and APIs.
- Build and enhance features for our SaaS platform with a focus on performance, scalability, and security.
- Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
- Write clean, maintainable, and well-documented code following best practices.
- Optimize application performance and troubleshoot production issues.
- Integrate third-party services, APIs, and payment gateways as required.
- Participate in code reviews and contribute to improving development processes.
- Work with databases to design efficient schemas, write optimized queries, and ensure data integrity.
- Assist in deployment, monitoring, and ongoing maintenance of applications.
Docker
Kubernetes
Amazon Web Services (AWS)Role Introduction
• This role involves guiding the DevOps team towards successful delivery of Governance and
toolchain initiatives by removing manual tasks.
• Operate toolchain applications to empower engineering teams by providing, reliable, governed
self-service tools and supporting their adoption
• Driving good practice for consumption and utilisation of the engineering toolchain, with a focus
on DevOps practices
• Drive good governance for cloud service consumption
• Involves working in a collaborative environment and focus on leading team and providing
technical leadership to team members.
• Involves setting up process and improvements for teams on supporting various DevOps tooling
and governing the tooling.
• Co-ordinating with multiple teams within organization
• Lead on handovers from architecture teams to support major project rollouts which require the
Toolchain governance DevOps team to operationally support tooling
What you will do
• Identify and implement best practices, process improvement and automation initiatives for
improvement towards quicker delivery by removing manual tasks
• Ensure best practices and process are documented for reusability and keeping up-to date on
good practices and standards.
• Re-usable automation and compliance service, tools and processes
• Support and management of toolchain, toolchain changes and selection
• Identify and implement risk mitigation plans, avoid escalations, resolve blockers for teams.
Toolchain governance will involve operating and responding to alerts, enforcing good tooling
governance by driving automation, remediating technical debt and ensuring the latest tools
are utilised and on the latest versions
• Triage product pipelines, performance issues, SLA/SLO breaches, service unavailable along
with ancillary actions such as providing access to logs, tools, environments.
• Involve in initial / detailed estimates during roadmap planning or feature
estimation/planning of any automation identified for a given toolset.
• Develop, refine, and tune integrations between various tools
• Discuss with Product Owner/team on any challenges from implementation, deployment
perspective and assist in arriving probable solution and escalate any risks to get them
resolved w.r.t DevOps toolchain.
• In consultation with Head of DevOps and other stake holders, prioritization of items, item-
task breakdown; accountable for squad deliverables for sprint
• Involve in reviewing current components and plan for upgrade and ensure its communicated
to wider audience within Organization
• Involve in reviewing access / role and enhance and automate provisioning.
• Identify and encourage areas for growth and improvement within the team e.g conducts
regular 1-2-1’s with squad members to provide support, mentoring and goal setting
• Involve in performance management ,rewards and recognition of team members, Involve in
hiring process.• Plan for upskill of team to know about tools and perform tasks. Ensure quicker onboarding
of new joiners/freshers to team to be productive.
• Review ticket metrics to measure the health of the project including SLAs and plan for
improvement.
• Requirement for on call for critical incidents that happen Out of Hours, based on tooling SLA.
This may include planning standby schedule for squad, carrying out retrospective for every
callout and reviewing SLIs/SLOs.
• Owns the tech/repair debt, risk and compliance for the tooling with respect to
infrastructure, pipelines, access etc
• Track optimum utilization of resources and monitor/track the delivery schedule
• Review solutions designs with the Architects / Principal DevOps Engineers as required
• Provide monthly reporting which align to DevOps Tooling KPIs
What you will have
• Candidate should have 8+ years of experience and Hands-on DevOps experience and
experience in team management.
• Strong communication and interpersonal skills, Team player
• Good working experience of CI/CD tools like Jenkins, SonarQube, FOSSA, Harness, Jira, JSM,
ServiceNow etc.
• Good hands on knowledge of AWS Services like EC2, ECS, S3, IAM, SNS, SQS, VPC, Lambda,
API Gateway, Cloud Watch, Cloud Formation etc.
• Experience in operating and governing DevOps Toolchain
• Experience in operational monitoring, alerting and identifying and delivering on both repair
and technical debt
• Experience and background in ITIL/ITSM processes. The candidate will ensure development
of the appropriate (ITSM) model and processes, based on the ITIL Service Management
framework. This includes the strategic, design, transition, and operation services and
continuous service improvement
• Provide ITSM leadership experience and coaching processes
• Experience on various tools like Jenkins, Harness, Fossa,
• Experience of hosting and managing applications on AWS/AZURE•
• Experience in CI/CD pipeline (Jenkins build pipelines)
• Experience in containerization (Docker/Kubernetes)
• Experience in any programming language (Node.js or Python is preferred)
• Experience in Architecting and supporting cloud based products will be a plus
• Experience in PowerShell & Bash will be a plus
• Able to self manage multiple concurrent small projects, including managing priorities
between projects
• Able to quickly learn new tools
• Should be able to mentor/drive junior team members to achieve desired outcome of
roadmap-
• Ability to analyse information to identify problems and issues, and make effective decisions
within short span
• Excellent problem solving and critical thinking
• Experience in integrating various components including unit testing / CI/CD configuration.
• Experience to review current toolset and plan for upgrade.
• Experience with Agile framework/Jira/JSM tool.• Good communication skills and ability to communicate/work independently with external
teams.
• Highly motivated, able to work proficiently both independently and in a team environment
Good knowledge and experience with security constructs –
Python
C#**THIS IS A 100% WORK FROM OFFICE ROLE**
We are looking for an experienced DevOps engineer that will help our team establish DevOps practice. You will work closely with the technical lead to identify and establish DevOps practices in the company.
You will help us build scalable, efficient cloud infrastructure. You’ll implement monitoring for automated system health checks. Lastly, you’ll build our CI pipeline, and train and guide the team in DevOps practices.
ROLE and RESPONSIBILITIES:
• Understanding customer requirements and project KPIs
• Implementing various development, testing, automation tools, and IT infrastructure
• Planning the team structure, activities, and involvement in project management
activities.
• Managing stakeholders and external interfaces
• Setting up tools and required infrastructure
• Defining and setting development, test, release, update, and support processes for
DevOps operation
• Have the technical skill to review, verify, and validate the software code developed in
the project.
• Troubleshooting techniques and fixing the code bugs
• Monitoring the processes during the entire lifecycle for its adherence and updating or
creating new processes for improvement and minimizing the wastage
• Encouraging and building automated processes wherever possible
• Identifying and deploying cybersecurity measures by continuously performing
vulnerability assessment and risk management
• Incidence management and root cause analysis
• Coordination and communication within the team and with customers
• Selecting and deploying appropriate CI/CD tools
• Strive for continuous improvement and build continuous integration, continuous
development, and constant deployment pipeline (CI/CD Pipeline)
• Mentoring and guiding the team members
• Monitoring and measuring customer experience and KPIs
• Managing periodic reporting on the progress to the management and the customer
Essential Skills and Experience Technical Skills
• Proven 3+years of experience as DevOps
• A bachelor’s degree or higher qualification in computer science
• The ability to code and script in multiple languages and automation frameworks
like Python, C#, Java, Perl, Ruby, SQL Server, NoSQL, and MySQL
• An understanding of the best security practices and automating security testing and
updating in the CI/CD (continuous integration, continuous deployment) pipelines
• An ability to conveniently deploy monitoring and logging infrastructure using tools.
• Proficiency in container frameworks
• Mastery in the use of infrastructure automation toolsets like Terraform, Ansible, and command line interfaces for Microsoft Azure, Amazon AWS, and other cloud platforms
• Certification in Cloud Security
• An understanding of various operating systems
• A strong focus on automation and agile development
• Excellent communication and interpersonal skills
• An ability to work in a fast-paced environment and handle multiple projects
simultaneously
OTHER INFORMATION
The DevOps Engineer will also be expected to demonstrate their commitment:
• to gedu values and regulations, including equal opportunities policy.
• the gedu’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of gedu’s Environmental Policy.
• to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.
What you will do:
- Defining the brand voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams
- Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience
- Driving a passionate, customer-centric culture within the company; partnering cross- functionally and influencing the company’s product roadmap to positively impact customer experience
- Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures
- Setting the customer experience team goals and ensuring that it is in line with Company vision
- Establishing a consistent, accurate and timely reporting framework on key individual and team metrics
- Conceptualizing and rolling out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon
- Ensuring non- recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer life cycle
- Developing a holistic customer journey and shaping all customer touchpoints: exhibitions, digital and print communication, social media interactions, in order to drive maximize customer satisfaction across all stages of engagement
- Taking full ownership of key performance indicators relevant to particular stages of customer engagement
- Discussing and handling complex escalations by coordinating with the company’s legal counsel
- Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of software and hardware
- Working with HR and Management in hiring new members for the team from time to time
- Regular competitive landscape analysis and staying ahead of the curve
- Regularly assessing, appraising and training team members and helpng in building organisational capability
What you must have:
- Education from Tier 1 B-Schools with 6 to 8 years’ experience
- Proven Experience in augmenting customer experience and ratings at a company
- Ability to work independently
- Prior experience or deep understanding of omni-channel business strategies
- Strong Understanding or keen interest in technology/ automation
- Strong interpersonal skills
- Proven experience in managing teams
- Excellent written and spoken communication skills
- Hands on experience in managing teams and getting results
- Should have worked on integrating a CRM for a company
- Strong Analytical abilities and an empirical thought process
- Ability and readiness to work and thrive in an ambiguous and constantly changing
environment - Keen interest and prior experience in building systems and processes from the ground up
- Deep understanding of business and business metrics
- Ability to stretch long hours
- Proactive approach to business problems
Candidates with prior marketing experience are preferred - Excellent problem identification and solving abilities
- Inquisitive bent of mind
- Strategic thinking and the ability to make holistic and well-grounded in reality business plans
- Should exhibit strong leadership abilities
- Should understand Web Technologies
.NETJavascriptAmazon Web Services (AWS)CloudQA is a bootstrapped SaaS startup based out of Hyderabad. Our web application testing tools have helped companies ensure their customers get the best digital experiences.
You would be working on a world class product in a technically strong team competing with ex-google teams and silicon valley startups. CloudQA is used by some of the leading enterprises, govt institutions and rising startups across the world.We seek a strong technical background in both front-end and back-end development. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.
Developer Requirements and Qualifications:
- Good communication skills, should able to demonstrate website features
- Must have good hands-on experience on HTML/CSS and Javascript,C#,SQL, selenium framework and Docker
- Good to have experience with vue.js, AngularJS and code repositories such as GitLab
- Good to have experience on AWS, GCP Cloud Service Providers and kubernetes
- Understanding of testing frameworks
Duties and Responsibilities:
- Collaborate with other developers and engineers to design, build, and maintain applications
- To Develop and maintain highly reliable and scalable web services.
- Understand product requirements, engage with team members and customers to define solutions and estimate the scope of work required.
- Develop and Deliver solutions that can keep up with a rapidly evolving product in a timely fashion.
- Improve the product features and performance in any way possible
- Write effective APIs
- Writing javascript/jqury programmatically to make it work with html components.
- Working with git repositories and CICD
PHP
CodeIgniter
LaravelLocation: Mumbai - Western Track (Location varies as per the requirement)
Experience: 3+ Yrs to 6 Yrs in Code Igniter
Ecommerce Domain experience is Must
Immediate Joiners
Responsibilities :
- This position requires a combination of programming skills (namely PHP(Laravel / Codeigniter), HTML5, CSS3, and JavaScript) and aesthetics (understanding element arrangements on the screen, the color and font choices, and so on).
- The candidate should have a strong understanding of industry trends and experience with responsive and adaptive design is strongly preferred.
- Integration of user-facing elements developed by front-end developers with server-side logic
- Writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
Requirements & Skills :
- Must have 3+ Yrs of experience in Code Ignitor Framework in eCommerce Website development.
- Looking for an experienced PHP Developer with expertise in Codeigniter / Laravel framework and MySQL.
- Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
- MVC strong knowledge.
- Must have worked on CorePHP.
- Database - MySQL.
- Must have experience building complex CRMs.
- The candidate should have a strong understanding of industry trends and experience with responsive and adaptive design is strongly preferred.
- Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
- Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
- Go-Getter attitude
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon