Director- Business Intelligence at merito · Pune · 10 - 15 years · ₹30L - ₹45L / yr · Posted 27 Feb 2024
Company Overview:
Our client is a global leader in AI Assisted Conversational messaging solutions, transforming the way professionals and institutions engage with customers. With cutting-edge technologies like Conversational AI and Chatbots, they have amassed 5000 customers across SMBs and Mid-market sectors, integrating seamlessly with top CRMs like Salesforce, Zoho, and Hubspot.
Position Overview:
As a rapidly growing company, we are seeking a dynamic professional to join our leadership team as a Director, Business Intelligence. In this role, you will oversee the organization's Data and information systems operations, focusing on data, tools, and analytics supporting stakeholders across Product, Sales, Marketing, Operations, and Finance.
Key Responsibilities:
- Develop and implement data architecture and management strategies.
- Establish master data management (MDM) processes for a single source of truth.
- Lead system integration aligning data systems with business goals.
- Collaborate with senior management, defining KPIs and leading data initiatives.
- Identify data trends, patterns, and insights using visualization tools.
- Evaluate, select, and manage vendors for effective service delivery.
- Implement data governance practices, including quality assurance and lifecycle management.
- Build and manage a high-performing systems and information team.
Qualifications:
- Bachelor's degree in computer science, information systems, or related field.
- 10+ years of experience in systems management, preferably in SaaS/D2C industry.
- Proficiency in data analysis methods, tools, and best practices.
- Experience with Salesforce and Power BI is essential.
- Strong problem-solving and decision-making skills.
- Knowledge of industry best practices and emerging trends.
- Demonstrated ability to lead cross-functional teams.
- Excellent communication and interpersonal skills.
Benefits:
- Competitive Salary
- Performance-Based Incentives
- Bonus Compensation
- Comprehensive Insurance Coverage
- Shift Allowance
- Emphasis on Work-Life Balance

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We are looking for an experienced Power BI Architect to lead enterprise-wide BI initiatives. This role will be responsible for designing, implementing, and governing scalable Power BI solutions across the organization. The ideal candidate will play a key role in establishing best practices, driving adoption, and owning the overall BI architecture within the Center of Excellence (CoE).
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- Lead end-to-end implementation of Power BI solutions across the enterprise
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- 10+ years of experience in BI/Data Analytics, with strong focus on Power BI
- Proven experience in enterprise-wide Power BI implementation
- Strong expertise in:
- Power BI (Desktop, Service, Gateway, Dataflows)
- Data Modeling (Star Schema, Snowflake Schema)
- DAX, Power Query (M language)
- Experience in designing and implementing BI architecture at scale
- Strong understanding of data warehousing concepts and ETL processes
- Experience working within a Center of Excellence (CoE) model
- Excellent stakeholder management and communication skills
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- Experience with Azure (Azure Synapse, Data Factory, Data Lake)
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Business Intelligence Analyst - 2
Planview is the world leader in enterprise software planning for enterprise-wide deployment strategies, processes and resources. More than 4000 customers, among the world's largest and most respected companies, have successfully implemented Planview software to optimize their enterprise portfolio management, project, portfolio and resource management, business intelligence and expense tracking processes. We have had stable, organic growth for years and now need reinforcement.
Job Summary:
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· Perform advanced T-SQL development and performance tuning, including execution plans, indexing, query optimization, stored procedures, views, and complex queries.
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· Troubleshoot ETL/ELT processes, data pipelines, Dataflows, refresh failures, and data transformation issues across BI environments.
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· Support Planview Automart, Datamart, and data warehouse implementations and ensure data consistency across source, warehouse, semantic, and reporting layers.
· Perform end-to-end root-cause analysis and performance optimization across the BI technology stack.
· Collaborate with customers, Product, Engineering, Hosting, and Support teams on complex technical issues and escalations.
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· Strong analytical, troubleshooting, and root-cause analysis skills.
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· Experience with tools such as DAX Studio, Tabular Editor, Performance Analyzer, Query Store, or SQL Profiler is an advantage.
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Position title: Business Intelligence and Data Analyst
Summary -
• Operate and continuously improve the CARS/BI backend within the global Enterprise Data and Business Intelligence platform, ensuring system stability, continuous data loading, and Warehouse the timely delivery of business-critical reports.
• Own the underlying data foundation — SQL pipelines, relational data models, and data warehouse structures — that internal reporting teams and global Data Management initiatives depend on, and act as 1st and 2nd level support for internal customers such as SCM and Sales.
• The role is needed to secure daily BI availability in the Asian time zone, reduce the risk of late or incorrect reporting, and add dedicated database and ETL capacity to the global BI team, including support to the Data Centre team on infrastructure-related issues.
Responsibilities:
• Operate, monitor, and maintain the CARS/BI data integration and data processing workflows, ensuring continuous data loading and stable daily business operations.
• Provide 1st and 2nd level support for CARS/BI, including user support, incident handling, and root-cause analysis of data issues.
• Develop, maintain, and optimise SQL-based data pipelines and transformations within the Enterprise Data Warehouse.
• Design and maintain relational data models and data warehouse structures for CARS BI.
• Integrate data from ERP and other enterprise systems into the BI backend.
• Ensure data consistency, integrity, and performance at the database level, including query tuning and database efficiency improvements.
• Administer the BI technical environment and contribute to its continuous enhancement as part of a global team.
• Support reporting teams by providing structured, reliable datasets and safeguarding the timely delivery of business-critical reports.
• Contribute to global Data Management initiatives, with a focus on Master Data Management and the development of a Common Data Model within the Business Integration Platform.
• Collaborate with the Data Centre team to resolve infrastructure-related issues affecting BI availability.
Education and Experience:
Bachelor's degree in Engineering (BE/B.Tech) or equivalent in Computer Science, Information Technology, or a comparable technical field.
Minimum 3 years of relevant professional experience in Business Intelligence, data warehousing, or database development, including hands-on SQL and ETL work in an enterprise environment.
Experience supporting business users in a global or multi-time-zone IT organisation is an advantage.
Competencies:
• Knowledge about either BI platforms (e.g. IBM Cognos BI suite) or ETL tools (e.g. Informatica PowerCenter)
• Database, data modeling and SQL (preferred Oracle PLSQL)
• Good analytical and communication skills
• Teamplayer
• English
• Strong hands-on experience with SQL (advanced level)
• Solid understanding of relational databases and data warehouse concepts
• Experience with ETL tools and database technologies (e.g., Oracle, SQL Server, SAP BW,Informatica or similar)
• Performance tuning and query optimization skills
• Structured, detail-oriented, and quality-focused working style
• Good understanding of enterprise data flows (SAP/CARS is a plus)
Key Interfaces and Stakeholders:
Only internal customers with different topics: e.g. SCM, Sales etc.
Geography to cover and Travel requirements:
Asian Time Zone, Sometimes travel is required
Behavioral Characteristics
Reliability and accountability — the role safeguards daily reporting availability, so dependable ownership of monitoring and issue follow-up is expected. Structured, analytical problem solving with the patience for thorough root-cause analysis. Service orientation and clear communication towards internal customers such as SCM and Sales. Initiative taking and self-reliance, given largely independent work in the Asian time zone. Cooperation and team spirit within a globally distributed BI team across cultures and time zones. Flexibility and resilience under time pressure, including occasional off-hours support during critical data loads. Integrity and discretion when handling confidential business data. Quality focus and attention to detail, with a continuous improvement mindset.
Interview process
2 rounds - Virtual interview and 1 round Face to Face
Any other Criteria
- Notice Period: Below 60 or 90 Days . No Negotiation on Notice Period
- Gender: Female and Male; Female preferred
- Qualification:Bachelor's degree in Engineering (BE/B.Tech) or equivalent in Computer Science, Information Technology,










