Digital Marketing

Job Title: Customer Support Executive

Job Details

• Job Type: Full-time (Work from Office)
• Location: Ghitorni, New Delhi
• Salary: Competitive, based on experience
• Working Days: 5.5 Days (with rotational weekly offs)

Role Overview

The Customer Support Executive will be responsible for managing customer queries, providing solutions, and ensuring a seamless customer experience across multiple channels (phone, email, chat, etc.). The ideal candidate should have excellent communication skills, patience, and the ability to handle pressure while maintaining professionalism.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints by identifying issues and providing effective solutions.
• Maintain records of customer interactions and update internal databases.
• Escalate complex issues to the appropriate department for resolution.
• Provide accurate information about products, services, and policies.
• Ensure customer satisfaction and build long-term customer relationships.
• Meet performance targets including response time, resolution rate, and customer satisfaction scores.

Required Skills & Qualifications

• Bachelor’s degree or equivalent (preferred but not mandatory).
• Proven experience as a Customer Support Executive or in a similar role.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving attitude and customer-centric approach.
• Proficiency in MS Office and familiarity with CRM systems is a plus.

We are looking for a Senior Oracle EBS Technical Consultant to join our team. In this role, you will be responsible for providing technical expertise in Oracle E-Business Suite (EBS) and related technologies. You will work closely with clients to understand their business requirements and provide solutions to meet their needs.

Responsibilities: 

1.     Collaborating with clients to gather and document technical requirements.

2.     Designing, developing, and implementing customizations and extensions to Oracle EBS.

3.     Providing technical support and troubleshooting for Oracle EBS.

4.     Conducting code reviews and ensuring best practices are followed.

5.     Leading technical workshops and training sessions for clients and internal team members.

6.     Keeping up to date with the latest technologies and industry trends in Oracle EBS.  

7.     Experience in the preparation of Technical Design documents

8.     Can work independently and progress the build of a CEMLI/RICE object from a technical design document

Technical Skills

1.     Hands on experience on Data Conversion/Migrations, Inbound / Outbound interfaces, Reports, Forms and Customizations.

2.     Experience in Implementation and RICE Customizations of Oracle Applications 11i/R12

3.     Expertise in SQL, PL/SQL and Performance tuning.

4.     Expertise in Oracle Forms (Development and Personalization), BI Publisher Reports, Oracle Workflows.

5.     OAF experience will be preferable

6.     Sound knowledge in using Oracle APIs for interfaces to Oracle Financials and AOL/Sys-Admin components.

7.     Good knowledge on functional flows FIN (GL, Fixed Assets, Cash management, AP/AR) and SCM (procurement, Inventory, Order Management).

8.     Solid understanding of Oracle EBS database/table structures and the integration and impacts between modules

9.     Ability to design and document solutions for complex problem

Qualifications: 

1.     Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

2.     Minimum of 8-10 years of experience in Oracle EBS technical development.

3.     Strong technical skills in Oracle EBS R12 and related technologies such as Oracle Forms, Oracle Reports, PL/SQL, Oracle Workflow, OAF, ADF, and XML Publisher.

4.     Strong analytical and problem-solving skills.

5.     Excellent communication and interpersonal skills.

6.     Ability to work independently and in a team environment.

7.     Capable of working in a fast paced, dynamic, team-oriented environment.

If you are a motivated individual with a passion for Oracle EBS technology and a desire to work in a dynamic, fast-paced environment, we encourage you to apply for this position. We offer competitive salary, comprehensive benefits, and opportunities for career growth and advancement.

• 4+ yearsof working experienceas a PHP developer
• User authentication and authorization between multiple systems, servers, and environments
• Experience with PHP web frameworks including CodeIgniter and Cake
• Proficient knowledge of web technologies including HTML, CSS, JavaScript, jQuery, AJAX, etc.
• Experience with building restful JSON web services.
• Ability to manage projects.
• Familiarity with SQL, PostgreSQL databases
  
  

Responsibilities

• PHP developer who will play a key role in our web development projects.
• Design and develop the front end of the website and its architecture.
• Design and manage the website’s back end, including database and server integration.
• Contribute to all phases of the development lifecycle
• Modify or improve existing websites to make them more interactive and engaging.
• Solve complex performance problems and architectural challenges

Additional Skills

• Good knowledge ofjs, APIs, and Google mapsis a plus.
• Strong analytical, problem-solving, and troubleshooting skills.

Must have experience on Java, Spring MVC / Boot, Hibernate / MyBatis 

- Must have experience on building large scale application 

- Must have experience on RESTful Web-Services 

- Must be good in problem solving, Data structures and Algorithms. 

- Strong understanding of Web Architectures, E-commerce solutions 

- Strong understanding of any MySql / Postgresql 

- Strong understanding of any Redis / Memcached / Mongodb / Elasticsearch 

- Hands-on experience on GCP / AWS would be an added advantage 

- Hands-on experience on Kubernetes / Docker would be an added advantage 

- Basic knowledge of version control system like Git / Mercurial / Bitbucket 

- Writes well managed and clean codes 

We are looking for Product Developers-Java Technology with hands-on experience in Core java and socket programming with the flair for working on cutting-edge solutions.

Responsibilities and duties:

• Responsible for the development and unit testing of various modules in JAVA and other related technologies. 
• Need to do requirement understanding, preparing initial concept and possible architecture design. 
• Responsible for feasibility analysis and POC development. 
• Ability to understand the product architecture and end-to-end system flow. 
• Ability to relate and analyze tasks as per overall product architecture and philosophy. 
• Work in Agile SCRUM development model and be able to plan, estimate, execute and deliver quality work as per committed timeline. 
• Ability to continuously analyze and contribute to lean processes, quality improvements, product growth, and productivity improvements within the team.

Required Skills: 

• JAVA - Core JAVA Concepts, Socket Communication, Multithreading, Exception Handling, Collections Framework, Reflections, I/O, XML, HTML, JSON, YML
• Database version management tools like Liquibase etc.
• Version control system like GIT. Hands-on experience with strong knowledge of branching, merging,
• Build systems like Maven, Gradle, Ant etc.
• Hands-on experience in running development environment on Unix/Linux (Ubuntu, CentOS).
• Cloud computing experience, Integration with third-party devices, experience in writing REST APIs, shell scripting knowledge will be an added advantage.

  We are looking for Product Developers-Java Technology with hands-on experience in Core java and socket programming with the flair for working on cutting-edge solutions.

We are looking for a marketer with 3+ years of experience promoting B2B SaaS Product by designing and executing innovative marketing strategies to generate B2B leads. The various initiatives include:

1. Competitive Research and Market Analysis
2. Driving traffic to website to generate leads and tracking conversions, and key KPIs
3. Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
4. Launch optimized online adverts through Google AdWords to increase company and brand awareness and conversion
5. Monitoring of Leads from all the Online Channels
6. Prepare online newsletters and promotional emails and organize their distribution through various channels
7. Responsible for Managing Online Brand and Product Campaigns to Raise Brand Awareness
8. Manage SEO, SEM and Content Management
9. Plan and monitor the ongoing company presence on social media (Quora, LinkedIn, Twitter, Facebook, etc)

Skills:

We are looking for someone who has exposure to the following:

• Needs to know Lead Generation, Lead Nurturing, Demand Generation, Email Marketing, Marketing Automation, Campaign Management, Web Traffic and Conversion, Lead Qualification Programs, Automated Nurture Campaigns, Marketing Funnel Management.
• Must have excellent Oral and Written communication skills.
• Must have excellent understanding of digital marketing concepts and best practices
• Hands-on experience in Marketing Automation tools, Google Analytics, Google Adwords and LinkedIn Ads.
• Must have hands on experience in handling CRM’s and its integration with third party plugins.
• Strong analytical skills and data-driven thinking and knowledge of web analytics tools (e.g. Google Analytics, SEMRush, etc.)