Deputy Manager Marketing

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

We are looking for a highly motivated individual that can help us solve interesting and complex problems for our clients. You will be working closely with product and engineering teams based out of the USA, Europe, and India to build proof-of-concepts, validate strategic architecture decisions, and develop modern and scalable solutions. We firmly believe that your success is our success, and we are willing to take a stake in that.

About Altir

Altir is a product engineering company that builds top-notch software products for very select companies across various industries and stages of their lifecycle. We help start-ups to Fortune 500 companies nurture and transform validated ideas into successful products by amalgamating efficient business & technology strategy, development, and engineering capabilities. We are a team of entrepreneurs, engineers, product leaders, and designers who are builders and systems thinkers coming from some of the most iconic technology companies like Microsoft, Accenture, Apple, Google, and Salesforce. We exercise thorough attention to detail at every stage – from product exploration to delivery, integrating technology, automation, and our teams' expertise into the mix. We infuse our prowess from the consumer and enterprise worlds into every client's business. Our customers work with us to be their force multipliers, disrupters and to help them create unfair advantages.

Hailing from some of the world’s most innovative technology companies, we’re a team of seasoned entrepreneurs and makers. We’ve learned what it takes to build paradigm-shifting technology and companies, but we learned it the hard way. That’s why we created Altir - to be disruptive by design. By generating a suite of knowledge resources, category-defining playbooks, and reusable technology components, we’ve productized the launch and scale of transformational companies for maximum impact.

Company Link:

http://www.altir.co

Requirements

*5-10 years of software engineering experience with at least 4 years of experience in react.

*Programming languages (Typescript, JavaScript, Reactjs , redux)

*Creating fluid visual interactions. Developing and implementing mobile user experience patterns.

*Developing and maintaining iOS/Android applications from the requirements to the App Store.

Unit Test (Jest, Mocha), software design patterns and data structures.

*Excellent leadership, stakeholder management and program management skills.

*Successful experience in a properly functioning agile team would be extremely advantageous.

Required

*Design and develop user interface components using React.js This includes creating reusable components and front-end libraries for future use.

*Optimize components for maximum performance across a vast array of web-capable devices and browsers.

*Redux for state management.

*React JS developers should be proficient in modern web development.

*Implement automated testing platforms and unit tests.

*Develop and maintain user interfaces using React.js.

Must have

*Strong understanding of web technologies, including HTML, CSS, and JavaScript

*Experience with code migration and refactoring

*Strong problem-solving skills and ability to troubleshoot technical issues

*Excellent communication skills and ability to work collaboratively with cross-functional teams

*Strong attention to detail and ability to deliver high-quality code

*Ability to work in a fast-paced, dynamic environment

Benefits

*Participation in profit sharing

*Parental leave

*Opportunity to travel and work with our global team

*Flexible PTO and work timings

*Premium health insurance

*Teammate recognition awards

*Company get together, off sites and events

Responsibilities:

.Create exclusive distributors, exclusive super stockiest and business associates for the company towards business growth.

.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.

.Finding and developing new markets and improving sales.

.Keep abreast with stock reports, inventory, product orders, re-order etc.

Requirements:

.Bachelor's degree in business, marketing or a related field.

.Experience in sales, marketing or related field.

.Strong communication skills and excellent organizational skills.

.Proficient in Word, Excel, Outlook, and Powerpoint.

 2+ years experience as a developer with a proven track record in on-time and successful deliveries.

- Must be highly proficient in NodeJS, Javascript and MySQL with Microservices (REST web services )

- Work end to end on micro-services and SPAs built on cutting-edge technologies like Nodejs (Strong practical experience preferred)

- Strong knowledge of database & web applications.

- Preferred : grunt, wagner, npm, passport, redix, chai

- Excellent problem solving and communication skills, so that you are able to articulate technical concepts to the team, also excellent development, and debugging skills

- Ability to learn, act, and thrive in a fast-paced environment with a distributed team

Duties & Responsibilities :

- Should be taking requirements to design and building reusable modules.

- Building, scaling and performance tuning.

- Advance understanding of front-end technologies, such as HTML5 and CSS3.

- Advance understanding in AWS, NPM (Node JS Package Manager), GIT and Unit testing.

- Strong work experience in Design Patterns and Algorithms.

- Experience with debugging, troubleshooting and problem-solving issues.

- Must have strong communication skills.

What you’ll do

• Deliver plugins for our Python-based ETL pipelines.
• Deliver Python microservices for provisioning and managing cloud infrastructure.
• Implement algorithms to analyse large data sets.
• Draft design documents that translate requirements into code.
• Deal with challenges associated with handling large volumes of data.
• Assume responsibilities from technical design through technical client support.
• Manage expectations with internal stakeholders and context-switch in a fast paced environment.
• Thrive in an environment that uses AWS and Elasticsearch extensively.
• Keep abreast of technology and contribute to the engineering strategy.
• Champion best development practices and provide mentorship.

What we’re looking for

• Experience in Python 3.
• Python libraries used for data (such as pandas, numpy).
• AWS.
• Elasticsearch.
• Performance tuning.
• Object Oriented Design and Modelling.
• Delivering complex software, ideally in a FinTech setting.
• CI/CD tools.
• Knowledge of design patterns.
• Sharp analytical and problem-solving skills.
• Strong sense of ownership.
• Demonstrable desire to learn and grow.
• Excellent written and oral communication skills.
• Mature collaboration and mentoring abilities.

About SteelEye Culture

• Work from home until you are vaccinated against COVID-19
• Top of the line health insurance • Order discounted meals every day from a dedicated portal
• Fair and simple salary structure
• 30+ holidays in a year
• Fresh fruits every day
• Centrally located. 5 mins to the nearest metro station (MG Road)
• Measured on output and not input

• Oversee the company's finances, providing leadership and coordination in financial reporting, treasury management accounting, and compliance
• Be a key part of the senior team, working closely with the CEO and senior leadership
• Take responsibility for funding documentation, diligence, and related financial coordination
• Strike alliances with leading banking and financial institutions for financial operations, marketplace operations, and the like
• Work in an entrepreneurial environment (i.e. open office, no separate cubicles, flat travel policies with economy class travel and no five-star stays, a hands-on, do-it-yourself culture, etc) and display a similar entrepreneurial spirit

Requirements

• Exceptional interpersonal skills and demonstrated leadership abilities
• Entrepreneurial at heart and likes to take ownership
• Excellent analytical skills, motivated, hardworking and self-driven leader
• Should have experience in building and scaling finance teams from scratch
• The leader is expected to be a team player with experience in managing people and projects, a self-starter with a proactive attitude
• The ability to interact with stakeholders internal and external is essential

Specific Prior Experience In

• Financial reporting & statutory compliance:
• Provide daily/weekly/monthly financial and management information reports including budget vs actual
• Responsible for accounting and financial systems, 100% statutory compliance and timely, adequate controls, and accurate bookkeeping
• Ensure legal and licensing compliance with periodic scanning of business models
• Taxation and audits:
• Develop appropriate processes to reduce the tax burden. Monitor compliance with statutory authorities for taxation
• Liaise with external auditors to ensure timely and smooth closure of financials. Smoothly complete statutory and internal audits