Data mining Executive

We are looking for motivated Power Platform Interns with an interest in Power Apps and Power Automate to join our team remotely for a 3-month internship. This role is ideal for students or graduates who want hands-on experience in building low-code applications, workflow automation, and process optimization. While this is an unpaid internship, interns who successfully complete the program will receive a Completion Certificate and a Letter of Recommendation. 

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Responsibilities

• Enhance and maintain our main web application, ASCLOGS, built on ASP.NET MVC

(.NET Framework 4.8) with features such as authentication, PDF generation via

IronPdf, audit logging with log4net, Twilio SMS integration, and data access through

PetaPoco.

• Support multiple companion projects including:

• CopyForm, an MVC tool that copies form templates between SQL Server

databases using AJAX and PetaPoco data access.

• SQLImportApp, a WinForms importer leveraging ExcelDataReader and

Z.Dapper.Plus for bulk inserts.

• DEAVerification, a WinForms app automating data retrieval via Selenium

WebDriver and storing results with PetaPoco.

• UniversalScrapperAPI, an ASP.NET Web API that scrapes licensing

information using Selenium and logs results with log4net.

• HL7DocAssistantSync, a VB.NET library for HL7 message processing and

PDF generation with PdfSharp.

• ChatGPT Implementation, a .NET 8 Web API example showing how we

integrate with OpenAI's ChatGPT service.

• S3MicroService, a .NET 8 Web API using AWS SDK packages

(AWSSDK.S3, AWSSDK.Extensions.NETCore.Setup) and Entity Framework

Core for storage.

• Maintain PowerShell utilities used for onboarding tasks such as document-to-PDF

conversion and CSV generation.

• Review existing code to improve reliability, enhance testability, and refactor large

code files (for example, BusinessLayer/BusinessLayer.cs is roughly 28k lines).

• Work closely with stakeholders to gather requirements for new features and ensure

compatibility with our SQL Server backend.

• Assist in modernizing legacy components and implementing best practices for

security, error handling, logging, and deployment automation.

Required Skills

• 10+ years of development experience

• Extensive experience with C# and the .NET ecosystem, including both legacy .NET

Framework and modern .NET Core / .NET 8.

• Solid understanding of ASP.NET MVC, Web API, and Windows Forms development.

• Familiarity with PetaPoco, Entity Framework Core, and SQL Server.

• Experience integrating third-party services such as Twilio, OpenAI, Selenium

WebDriver.

• Ability to write and troubleshoot PowerShell scripts for automation tasks.

• Comfortable navigating large codebases and improving code quality through

refactoring, unit testing, and documentation.

• Proficiency with version control (Git) and the Visual Studio toolchain.

Preferred Skills

• Background in healthcare or regulated industries, since many applications manage

sensitive data (e.g., DEA verification, HL7 messaging).

• Knowledge of PDF generation libraries (IronPdf, PdfSharp) and logging frameworks

(log4net).

• Experience with CI/CD pipelines for .NET applications.

• Nice to have Unit Testing frameworks (i.e. NUnit, MS Testing Framework )

Location & Work Environment

This role requires working with Visual Studio on Windows for the .NET Framework solutions

and .NET 8 projects. Experience with IIS or IIS Express is helpful for local development and

testing.

We are looking for a Creative Graphic Designer & Visualizer with the proper knowledge to interpret our client’s needs and design solutions with high visual impact. You will work on designing a variety of products, including websites, Social Media creatives, product packaging, websites, exhibitions, and corporate identity.

• Creating all the digital collaterals like Social media creatives, Emailers, Google Display Ads, Creative videos, gifs etc.
• Conceptualize visuals based on requirements that convey an accurate message for the project.
• Producing print-ready collateral including brochures, posters, flyers, display stands etc.
• Ensure projects are completed in a timely manner with quality.
• With a knack for translating a creative brief into a work of art.
• Implement suggestions and modifications wherever possible.

• Any Bachelor’s degree. (BFA preferred but not essential).
• Expert in Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver, After Effects etc.) and CorelDraw.
• Well-versed with Motion Graphic videos, and gifs.
• A meticulous eye for detail.
• Proactively work on creative ideas.
• Excellent Visualization Skills
• Excellent written and verbal communication skills.
• Contributing to team efforts by accomplishing tasks as needed.
• Minimum 3 years of work experience as a graphics/web designer, visual designer, or similar role with an Ad agency/Media agency.
• Work portfolio with a variety of creative projects.

We are looking for Customer Success Specialist (B.Tech graduates) to assist our customers with product inquiries in a swift, proficient and friendly manner. Should be instrumental in customer retention by addressing concerns and product issues.

Required Candidate profile

Interact with customers by email, live chat, or calls
Experience/ Knowledge in HTML/CSS, App integrations, Using API keys, Work flows / automations, Browser extensions

We’re looking for a caring and photography-loving Customer Service Representative. You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvements and working closely with our teams to continuously improve our service quality.

• Make sure customer queries are solved quickly with a high degree of satisfaction
• Handle customer complaints across email, phone, social media, and live chat
• Maintain and improve customer service SLA’s
• Look for ways to improve our service quality via root-cause analysis
• Help build a customer-centric company culture
• Collaborate closely with our teams

• Bachelor's Degree
• Excellent English writing and speaking skills
• Detail-oriented
• Active on social media
• Hindi, Marathi or Kannada language skills a plus
• A love of photography