
- Python coding skills
- Scikit-learn, pandas, tensorflow/keras experience
- Machine learning: designing ml models and explaining them for regression, classification, dimensionality reduction, anomaly detection etc
- Implementing Machine learning models and pushing it to production
- Creating docker images for ML models, REST API creation in Python
- Additional Skills Compulsory:
- Knowledge and professional experience of text and NLP related projects such as - text classification, text summarization, topic modeling etc
- Additional Skills Compulsory:
- Knowledge and professional experience of vision and deep learning for documents - CNNs, Deep neural networks using tensorflow for Keras for object detection, OCR implementation, document extraction etc

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We're Hiring: Escalation Handling Cum Operations Executive
📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003
🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅
🏢 About Us: Bikefixup.com
At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.
As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.
👤Your Role: Escalation Handling & Operations Executive
In this role, you’ll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.
🔑 Key Responsibilities:
✅ Handle escalated customer complaints with empathy, patience, and professionalism
✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time
✅ Track, document, and close all escalations while ensuring customer satisfaction
✅ Conduct root cause analysis (RCA) and suggest process improvements
✅ Monitor service quality and ensure compliance with company standards
✅ Support daily operational activities like scheduling, service tracking, and reporting
✅ Share weekly/monthly reports of escalations and operational challenges with management
🎯 Who You Are:
✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred)
✔️ Excellent communication skills (Hindi + English)
✔️ Strong problem-solving, negotiation, and conflict resolution abilities
✔️ Calm under pressure with the ability to handle angry/frustrated customers
✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking
✔️ Self-motivated, proactive, and a strong team player
💼 Perks of Working with Bikefixup:
🌱 Opportunity to grow with a fast-scaling automobile service brand
🏍️ Direct involvement in ensuring customer satisfaction and operational excellence
🏆 Attractive incentives & performance-based career growth
📈 Chance to build a career in customer experience & operations management
heads to solve complex business problems
- Develop statistical, and machine learning-based models/pipelines/methods to improve business
processes and engagements
- Conduct sophisticated data mining analyses of large volumes of data and build data science
models, as required, as part of the credit and risk underwriting solutions; customer engagement and
retention; new business initiatives; business process improvements
- Translate data mining results into a clear business-focused deliverable for decisionmakers
- Working with Application Developers on integrating machine learning algorithms and data mining
models into operational systems so it could lead to automation, productivity increase, and time
savings
- Provide the technical direction required to resolve complex issues to ensure the on-time delivery of
solutions that meet the business team’s expectations. May need to develop new methods to apply
to situations
- Knowledge of how to leverage statistical models in algorithms is a must
- Experience in multivariate analysis; identifying how several parameters can affect
retention/behaviour of the customer and identifying actions at different points of the customer lifecycle
Extensive experience coding in Python and having mentored teams to learn the same
- Great understanding of the data science landscape and what tools to leverage for different
problems
- A great structured thinker that could bring structure to any data science problem quickly
- Ability to visualize data stories and adept in data visualization tools and present insights as cohesive
stories to senior leadership
- Excellent capability to organize large data sets collected from many sources (web APIs and internal
databases) to get actionable insights
- Initiate data science programs in the team and collaborate across other data science teams to build
a knowledge database
- A/B testing various ideas.
- Analyzing the data and users’ feedback.
- Exchanging ideas/data/feedback with other departments (Product, marketing, top management) in order to present results and make the product more user-centric.
- Driving traffic to website, landing pages, social media pages
- Understanding conversion rate optimization (CRO) principles and hacks and being able to apply CRO hacks to any businesses.
- Working on a lean startup process.
- Working with the AARRR Sales Metrics (Acquisition – Activation – Retention – Referral - Revenue)
- Prioritizing growth channels.
- Optimizing channels in order to always improve the performance of the business.
- Scaling and Automating the growth processes.
Requirements
- Experience in SaaS marketing would be prefered
- Being data-driven and kind of a data-geek: clear understanding of data, analytics, metrics and statistics.
- Being social and understanding users’ behavior. Having great customer relations skills and being focus on customer experience
- Willing to learn.
- Having a startup mindset
Include One Will Have To Implement, Develop, According To Corporate Coding Standards. Responsible For The Quality Of Code And Applications. Coordinate With Other Team Members To Ensure That All Repositories Are In Sync. Upload Documents In Appropriate Folders At Proper Locations. Required To Attend The Morning/Client/Conference Calls. Regularly Update Your Skills. Provide Recommendations For Continuous Improvement. SKILLS Must Have Experience With The Latest Angular Framework 2/4/6/7/8/9 Must Have Strong TypeScript And JavaScript Knowledge Should Be Comfortable With RxJS And Angular CLI Should Have A Solid Understanding Of CSS3 And HTML5 Must Have Automated Testing (Unit/Integration/Etc.) (Karma Jasmine, Etc.) Should Have Knowledge NGRX Or Redux Cross-Browser Compatibility And Have High Performance Across The Board Coordinating The Workflow Between The Graphic Designer And HTML Working Knowledge Of NodeJS
Roles and Responsibilities
● Managing Availability, Performance, Capacity of infrastructure and applications.
● Building and implementing observability for applications health/performance/capacity.
● Optimizing On-call rotations and processes.
● Documenting “tribal” knowledge.
● Managing Infra-platforms like
- Mesos/Kubernetes
- CICD
- Observability(Prometheus/New Relic/ELK)
- Cloud Platforms ( AWS/ Azure )
- Databases
- Data Platforms Infrastructure
● Providing help in onboarding new services with the production readiness review process.
● Providing reports on services SLO/Error Budgets/Alerts and Operational Overhead.
● Working with Dev and Product teams to define SLO/Error Budgets/Alerts.
● Working with the Dev team to have an in-depth understanding of the application architecture and its bottlenecks.
● Identifying observability gaps in product services, infrastructure and working with stake owners to fix it.
● Managing Outages and doing detailed RCA with developers and identifying ways to avoid that situation.
● Managing/Automating upgrades of the infrastructure services.
● Automate toil work.
Experience & Skills
● 3+ Years of experience as an SRE/DevOps/Infrastructure Engineer on large scale microservices and infrastructure.
● A collaborative spirit with the ability to work across disciplines to influence, learn, and deliver.
● A deep understanding of computer science, software development, and networking principles.
● Demonstrated experience with languages, such as Python, Java, Golang etc.
● Extensive experience with Linux administration and good understanding of the various linux kernel subsystems (memory, storage, network etc).
● Extensive experience in DNS, TCP/IP, UDP, GRPC, Routing and Load Balancing.
● Expertise in GitOps, Infrastructure as a Code tools such as Terraform etc.. and Configuration Management Tools such as Chef, Puppet, Saltstack, Ansible.
● Expertise of Amazon Web Services (AWS) and/or other relevant Cloud Infrastructure solutions like Microsoft Azure or Google Cloud.
● Experience in building CI/CD solutions with tools such as Jenkins, GitLab, Spinnaker, Argo etc.
● Experience in managing and deploying containerized environments using Docker,
Mesos/Kubernetes is a plus.
● Experience with multiple datastores is a plus (MySQL, PostgreSQL, Aerospike,
Couchbase, Scylla, Cassandra, Elasticsearch).
● Experience with data platforms tech stacks like Hadoop, Hive, Presto etc is a plus
Demonstrable knowledge of web technologies including HTML, CSS, Javascript
Passion for best design and coding practices and a desire to develop new bold ideas
Position: Senior Java Developer / Tech Lead
Work Location: Bangalore; India
Type of Employment: Full-time, Permanent
Experience: 6 to 10 years of Experience
- Proficient in Java/J2EE , core java, full stack development experience ( Database to UX)
- Must be proficient with integration with third-party applications within the enterprise and outside the organizations (API)
- Must be good in writing highly optimized code.
- Must be good at abstracting solutions - reduce time and cost to build
- Experience with Workflow Engines like Activiti will be an advantage
- Good understanding of native Android code/interface with Android apps, if preferable
- Must be an expert in managing data at the application database level - Transaction and Reporting database design
- Must be good in coding & product development
- Experienced with monitoring and observability
- Experienced with production support and debugging (heap dumps, thread dumps etc)
- Experience in Logistics domain is desirable
- Prior startup experience is preferred
Requirements:
- Bachelor’s or equivalent degree in Computer Science / BE
- Ability to handle the team of 7 to 8 members and giving guidance to the team
- Strong problem-solving skills
- Ability to respect deadlines and will to perform in an accelerated learning environment.
Key Skills: Java, J2EE, JSP, Spring, Angular, Apache, MySQL, SQL Queries,LinuxEnviroment, HTML, JQuery, Java Script, Version Control, .Net, Activiti, IBatis, Maven – Build, Git Hub, J Bos, CSS, HTML 5, JIRA, Selenium,AWS – Server Handling, Android, React JS
Note: Hiring from logistics and Ecommerce company only and 30-45 days’ notice is ok and can also buy back notice if required.
Location: Bengaluru
CL7 budget 35-37Lacs
2007- 2010 pass out
Qualification:
Desired Skills and Qualifications:
• Chartered Accountant with 7 - 10 years of post-qualification experience in external or internal auditing, preferably in Big 4 or a global organization.
• Highly motivated and self-driven with limited guidance from the supervisor and provides appropriate direction to the Internal Audit staff.
• Experience in leveraging advanced data analytics in all phases of the audit lifecycle. • Excellent people management, mentoring, and project management skills.
• Strong working knowledge of financial, operational, compliance, and systems auditing techniques. • Strong verbal and written communication, report drafting, and presentation skills, and proficiency with the English language.
• Ability to think outside the box and challenge the status quo
• Must be able to work in a dynamic and fast-paced environment with flexibility to adjust to time zones.
• Additional relevant professional or technical certifications (CIA or CFE) is preferred.
• Readiness for domestic and international travel.
Job description:
Internal Audit Manager – Finance & Operations
The Internal Audit Department provides the Audit Committee of the Board of Directors with an independent and objective assessment of the reliability and integrity of financial and select operating information, the effectiveness and efficiency of Accenture plc and its consolidated subsidiaries’ (the “Company”) systems and internal controls, and compliance with the Company’s policies and procedures. Internal Audit also provides advisory services designed to add value and improve the Company’s operations through bringing a systematic and disciplined approach to evaluate and improve the effectiveness of risk management, controls, operations, and governance processes.
The Work:
• Participate in the creation and execution of the risk-based audit plan, reporting results to Accenture Leadership and the Audit Committee of the Board of Directors.
• Conduct a wide-ranging scope of audits with an emphasis on assessing emerging areas of risk including revenue recognition, contract accounting, compliance, fraud, operations and outsourcing.
• Responsible for end-to-end audit oversight including scoping, staffing, planning, fieldwork, workpaper documentation, leading audit meetings, reporting, and follow-ups; ensuring that methodologies governing internal audits are followed.
• Leverage the power of advanced data analytics and automation techniques to achieve comprehensive risk coverage and deliver high-quality audit results.
• Through advisory services, work with our business partners to help them proactively identify and manage risk in new technologies, new go-to-market offerings, and critical corporate initiatives.
• Shape the future of the Accenture Internal Audit through involvement in operational excellence and best practice initiatives.
• Ensure your technical skill set and business acumen stay current and relevant through participation in our robust training program.
• Through interaction with clients and team members, develop strong professional relationships that foster trust and collaboration and, as a leader, set a solid example for the staff.
• Keep abreast of company policies and procedures, current developments in accounting and auditing professions.
• Supervise and work with a multinational team and flexibility to work across time zones.











