Data Operations Associate

About the team & role

As a Customer Support Associate, you will be the first point of contact for customers, ensuring timely and effective resolution of inquiries, issues, and requests. Your role is critical in delivering a seamless support experience, maintaining customer satisfaction, and building strong relationships. You will utilize problem-solving skills, empathy, and product knowledge to provide solutions that enhance customer engagement and loyalty.

What You’ll Be Doing

• Resolve customer queries on using the product with the help of relevant FAQs, video demos and blog posts across channels

• Work in coordination with the support teams of our partners to ensure quick resolutions 

• Document any feedback received from the customers for review by the product team at a later stage

• Label the queries we receive from customers under different tags to understand what drives support traffic

• Identify and resolve pain points for end-users in coordination with the rest of the Customer Experience team.

• Track relevant support metrics and prepare reports for the purpose of quality assessment

What We Look for in You

• Ideally someone with 1-5 years of proven work experience as a Customer Support Associate or a similar role

•A natural communicator- You can communicate your thoughts effortlessly. No matter how complex the matter is, you are able to express it in simple terms.

• A team player- You always put the team's goals ahead of your personal ones in working towards a common goal. 

• Empathetic- You’re a good listener who can put yourself in other people’s shoes. People who interact with you should feel assured that the smallcase team is always here to help. 

• Proactive- You’re ready to take on whatever comes your way and don’t stop until you arrive at the best solution. You want nothing short of a brilliant experience for the end users. 

• A drive to learn- You’re always intrigued by learning something new and don't shy away from stepping out of your comfort zone.

Nice to-haves:

• Prior experience in customer support

• Familiarity with stock markets & investment products is a huge plus

• Prior experience at a growth-stage FinTech company

About smallcase

At smallcase, we are changing how India invests. smallcase is a leading provider of investment products & platforms to over 10 million Indians. We're a young, driven team of 250+ headquartered in Bangalore. smallcase was founded in July 2015 by three IIT Kharagpur graduates, Vasanth Kamath, Anugrah Shrivastava and Rohan Gupta.

smallcase has been focused on offering innovative investing experiences & technology. Our platforms are used by over 300 of India's largest financial brands and most respected institutions. We are backed by world-class investors including top-tier funds, institutions and operators from the capital markets space who believe in our mission of enabling better financial futures for every Indian.

Life at smallcase

We are not just building a business, we are making a long-lasting impact both in the wealth & assets landscape with our unique technology & expanding ecosystem. Over the last 9 years, our team, products, and platforms have grown and so have our ambitions.

Innovation remains at the heart of what we do. Our other core values are transparency, integrity & long-term thinking. Our key asset has always been our people, and we empower individuals to build and do some of the best work in their lifetimes at smallcase. Flexibility, ownership and constant feedback loops are some of the ways we keep evolving the working environment.

                                  Position Title: Sales Associate

Company: YoHo Design

Location: Bangalore

MUST HAVE PRIOR EXPERIENCE IN INTERIOR SALES INDUSTRY- MIN 6 MONTHS TO 1YR.

Overview:

Join our team at YoHo Design as a Sales Associate and play a pivotal role in driving sales growth and enhancing customer satisfaction. As a Sales Associate, you will be responsible for providing exceptional service to clients, assisting them in selecting products and services that meet their interior design needs, and contributing to the overall success of our firm.

Key Responsibilities:

1. Customer Service: Provide exemplary customer service by greeting clients, assessing their needs, and guiding them through the selection process.

2. Product Knowledge: Develop a deep understanding of our products and services, including furniture, accessories, lighting, and design consultation services.

3. Sales Generation: Actively engage with clients to identify opportunities for sales, upselling, and cross-selling of products and services.

4. Consultative Selling: Utilize your knowledge of interior design principles to offer personalized recommendations and design solutions to clients.

5. Relationship Building: Build and maintain strong relationships with clients to foster repeat business and referrals.

6. Order Management: Assist clients with placing orders, processing payments, and coordinating delivery and installation.

7. Merchandising: Maintain a clean and organized showroom environment, ensuring that products are properly displayed and inventory levels are monitored.

8. Administrative Tasks: Perform various administrative duties, such as maintaining client records, generating sales reports, and responding to inquiries via phone, email, or in person.

9. Collaboration: Work closely with other team members, including designers, project managers, and administrative staff, to ensure a seamless customer experience.

10. Continuous Learning: Stay updated on industry trends, product developments, and best practices in interior design and sales techniques.

Qualifications:

* Previous experience in retail sales, preferably within the interior design industry.

* Strong interpersonal and communication skills, with the ability to engage effectively with clients and colleagues.

* Passion for interior design and a keen eye for aesthetics.

* Proven track record of meeting or exceeding sales targets.

* Ability to multitask and prioritize tasks in a fast-paced environment.

* Proficiency in using computer software and point-of-sale systems.

* Flexibility to work weekends and evenings as needed.

* Complete Sales background with 2 years experience

Education:

Bachelor’s degree in interior design, marketing, business administration, or a related field preferred.

Organising appointments and meetings with Doctors/Distibutors - hospital & healthcare staff

identifying and establishing new business

negotiating contracts,New Distibutors,demonstrating or presenting products to healthcare staff including doctors, nurses and pharmacists.

undertaking relevant follow up meeting with Doctors/Clinicians/Technicians/Nurses/Distributors.  

managing budgets,reviewing sales performance

writing reports and other documents.                  

Hard working & Target oriented, willing to travel extensively

Roles and Responsibilities:

• Assist in daily accounting operations (entries, invoicing, reconciliations)
• Support preparation of monthly financial statements
• Help manage accounts receivable and payable
• Manage invoices, vendor payments, and petty cash.
• Assist with GST, TDS, and other tax filings
• Coordinate with internal teams for budget tracking
• 
  

WHAT WILL YOU NEED TO SUCCEED?

• Pursuing or recently completed B.Com / M.Com / MBA (Finance)
• Familiarity with accounting tools like Tally (preferred)
• Strong Excel skills – must know VLOOKUP, Pivot Tables, SUMIF, Filters, etc.
• Detail-oriented and strong with numbers
• Eager to learn and take ownership of tasks
• Available to work from office (Indiranagar, Bangalore)

Job Overview:

All Time Design is looking for a results-driven Business Development Executive who are actively seeking for new business opportunities, engage and build relationships with potential customers. You will provide complete and appropriate solutions for every potential customer

to boost top-line revenue growth, customer acquisition levels, and profitability.

Responsibilities:

• Qualify leads from marketing campaigns as sales opportunities
• Contact potential prospects through cold calls and emails
• Present our company to potential prospects
• Identify prospect's needs and suggest appropriate products/services
• Build long-term trusting relationships with prospects
• Proactively seek new business opportunities in the market
• Set up meetings or calls between (prospective) customers and Sales Manager
• Report to the Sales Manager on sales results

Requirements:

• Proven work experience as a Sales Lead / Sales Development Representative / Sales Account Executive or similar role
• Hands-on experience with multiple sales prospecting techniques like cold calling, cold emailing and social outreach.
• Track record of achieving sales quotas
• Experience working with a CRM
• Fair understanding of sales performance metrics
• Excellent communication and negotiation skills
• Ability to deliver engaging presentations

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹50,000.00 per month

Supplemental Pay:

• Commission pay

Shift:

• Rotational shift

About LambdaTest

We are the only cloud-based testing platform aimed at bringing the whole testing ecosystem to the cloud. Today we have a powerful cloud network of 2000+ real browsers and operating systems that helps testers in cross-browser and cross-platform compatibility testing.

Our Mission

On a mission to provide the most powerful, cutting-edge, comprehensive, and secure cloud test platform to empower software testers & developers globally to perform testing intelligently at scale.

Our Vision

We envision an integrated platform where professionals can rely to perform and manage all types of tests without being limited by infrastructure dependency. So people could focus on things that matter the most, i.e. their tests.

 What You'll Do

• Ability to create tools, microsite, DevOps, and technical solutions for testing.
• Experience in Object-Oriented Analysis, Design(OOAD), and development of software using UML Methodology, good knowledge of J2EE design patterns and Core Java design patterns.
• Analyze test logs; create test reports, co-ordinate with stakeholders
• Experience in web application and device test automation using Selenium, Robotium, Appium, or any equivalent tool/s.
• Strong experience with Agile development incorporating Continuous Integration and Continuous Delivery, utilizing technologies such as GIT, Maven, Jenkins, Chef, Sonar, PowerMock.
•  Design and build scalable automated test frameworks and test suites working across technologies.
• Debugging of any issue faced.
• GoLang, Docker, Kubernetes experience is good to have
• Perform manual testing, the scope of which will encompass all functionalities of services as a prequel to automation
• Experience working closely with development and business teams to communicate impacts and to understand business requirements

What you should have 

• A Bachelor's or Master's degree with 2 – 6 years of experience as a Developer or SDET.
• Comfortable communicating cross-functionally and across management levels in formal and informal settings.
• Ability to effectively articulate technical challenges and solutions.
• Shows creativity and initiative to improve product coverage and effectiveness.
• Ability to work in teams.
• Deal well with ambiguous/undefined problems; ability to think abstractly.
• Go-getter attitude.

Our client is looking out for an Associate Architect who has strong experience in to Technology

You will be involving in design, coding &scaling the product.

Collaborate with cross functional teams to solve complex problems.
You will be designing large scale distributed system.

Requirements:

8+ years of hands-on experience in developing, designing & scaling complex systems

Programming experience in Java, spring, Hibernate and MongoDb, micro services

iOS Developer responsibilities include: 
Designing and building advanced applications for the iOS platform Collaborating with cross-functional teams to define, design, and ship new features. Unit-testing code for robustness, including edge cases, usability, and general reliability. Job brief We are looking for an iOS developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications.

Responsibilities

Design and build advanced applications for the iOS platform Collaborate with cross-functional teams to define, design, and ship new features. Unit-test code for robustness, including edge cases, usability, and general reliability. Work on bug fixing and improving application performance. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Requirements 
MCA / BE /B.Tech Computer Science / IT Proven working experience in software development Working experience in iOS development. Have published one or more iOS apps in the app store A deep familiarity with Objective-C, Swift and Cocoa Touch Experience working git.