Data Engineer

About MyOperator:

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.

About the Role:

We are looking for a Technical Support Engineer (L2) to join our team at MyOperator. This role involves problem-solving, troubleshooting complex technical issues, API management, and collaboration across teams. As an L2 engineer, you will be responsible for handling advanced technical support requests, KYC processes, API calls, and Jira tickets requiring research and development (R&D). If you have a strong technical background, experience in a product-based company, and excellent troubleshooting skills, we encourage you to apply!

Key Responsibilities:

Technical Support & Problem-Solving:

• Use technical expertise to identify and resolve complex customer issues.
• Take ownership of escalated customer cases and drive them to resolution.
• Troubleshoot API-related issues and ensure seamless integration.
• Collaborate with product and development teams to resolve technical challenges.

Customer Communication & Service:

• Explain technical concepts to non-technical users in a clear and effective manner.
• Understand customer needs and provide solutions with a customer-first approach.
• Document resolutions, troubleshooting steps, and best practices for internal and customer use.

Process & Compliance Management:

• Handle Aadhaar-based KYC tasks while ensuring regulatory compliance.
• Conduct KYC audits to maintain accuracy and security.
• Manage Truecaller activation, renewal, and billing audits to ensure proper service
• delivery.
• Oversee SMS panel activation and renewal while troubleshooting potential issues.
• Handle Add-on OBD panel activation, recharges, and renewals for seamless operations.

API Calls & Research & Development (R&D):

• Monitor, manage, and troubleshoot API calls to maintain system efficiency.
• Work with the development team to enhance API performance and integration.
• Investigate and resolve JIRA tickets requiring R&D, ensuring thorough documentation.

Skills & Qualifications:

• Minimum 4 years of experience in a technical support role in a product-based
• company.
• Strong problem-solving skills to identify the root cause of issues.
• Experience with API handling, troubleshooting, and integration.
• Proficiency in JIRA, Kibana, and other monitoring tools.
• Excellent communication skills to explain technical concepts to non-technical users.
• Ability to handle compliance-based KYC processes and conduct audits.
• Strong collaboration skills to work with cross-functional teams.
• Experience in SaaS-based product support is a plus.

Why Join Us?

• Be part of a fast-growing SaaS company with an innovative work culture.
• Work on challenging technical issues and collaborate with a talented team.
• Gain hands-on experience with API management, compliance, and advanced troubleshooting.
• Opportunity for career growth and skill enhancement in technical support.

If you are a technical problem solver with strong analytical skills, apply now and become a key player in MyOperator’s dynamic L2 Support Team in Noida! 🚀

iSchoolConnect is an online platform that makes the University Admissions process hassle-free, fun and accessible to students around the globe. Using our unique AI technology, we allow students to apply to multiple universities with a single application. iSchoolConnect also connects with institutions worldwide and aids them in the transformation of their end-to-end admission processes using our various cutting-edge use cases.

Designation : Senior Fullstack Developer

We are seeking an experienced and highly skilled Senior Full Stack Developer to join our growing development team. The ideal candidate will have extensive experience in building scalable, high-performance web applications and will be responsible for delivering robust backend services and modern, user-friendly frontend solutions. This role will also involve working with cloud services, databases, and ensuring the technical success of projects from inception to deployment.

Responsibilities:

• End-to-End Development: Lead the development and maintenance of both frontend and backend applications. Write clean, scalable, and efficient code for web applications.
• Backend Development: Develop RESTful APIs and microservices using technologies like Node.js, Express.js, and Nest.js.
• Frontend Development: Implement and maintain modern, responsive web applications using frameworks React, Angular, etc
• Database Management: Design and maintain scalable databases, including MongoDB and MySQL, to ensure data consistency, performance, and reliability.
• Cloud Services: Manage cloud infrastructure on AWS and Google Cloud, ensuring optimal performance, scalability, and cost-efficiency.
• Collaboration: Work closely with product managers, designers, and other engineers to deliver new features and improvements.
• Code Quality & Testing: Follow best practices for code quality and maintainability, utilizing Test-Driven Development (TDD), and write unit and integration tests using Jest, and Postman.
• Mentorship: Provide guidance to junior developers, perform code reviews, and ensure high standards of development across the team.

Requirements:

• Experience: 5+ years of hands-on experience in full stack development, with a proven track record in both backend and frontend development.
• Backend Technologies: Proficiency in Node.js, Express.js, and Nest.js for building scalable backend services and APIs.
• Frontend Technologies: Strong experience with React, Angular, etc to build dynamic and responsive user interfaces.
• Databases: Strong knowledge of both relational (MySQL) and NoSQL (MongoDB) databases.
• Cloud Infrastructure: Hands-on experience with AWS and Google Cloud for managing cloud services, databases, and deployments.
• Version Control: Proficient in Git for version control and collaboration.
• Testing: Experience in writing unit and integration tests with Jest, and Postman.
• Problem Solving: Strong analytical and problem-solving skills to work with complex systems.
• Communication: Excellent communication and teamwork skills, with the ability to collaborate cross-functionally.

Nice-to-Have:

• Experience with Docker, Kubernetes, and CI/CD tools.
• Familiarity with GraphQL and Microservices Architecture.
• Experience working in an Agile/Scrum environment.

REQUIREMENTS: ● 1-2 years in outbound focused sales position desired; customer-oriented background required (sales, support, customer service) in B2B preferably ● Bachelor’s degree in business, marketing, or related field ● Excellent communication and interpersonal skills ● The ability to generate leads independently. ● Willingness to learn and apply the fundamentals of the MEDDIC Sales process approach ● Great to have-Artificial Intelligence, Machine Learning and/or Computer Vision ● Knowledge of the AI industry and emerging technologies

KEY RESPONSIBILITIES: ● Prospecting: As a SDR you will be responsible for identifying and qualifying high potential customers via cold calling, networking, e-mail, as well as utilizing Internet information sources to build and maintain a lead development pipeline. ● Lead Nurturing: You will follow up with qualified leads and build a relationship with them, answering their questions and providing helpful information to move them closer to a buying decision. ● Sales Enablement: You will work closely with the sales team to understand their needs and help them be more effective in closing deals. This can involve creating sales collateral, providing market insights, and organizing training sessions. ● Data Management: You’ll be responsible for keeping accurate and up-to-date records of all their activities and interactions with potential customers. This data is used to inform the sales process and improve overall performance. ● Pipeline Management: You will be managing the pipeline of leads and ensuring that it is always full of high-quality prospects.

Prospecting and Lead Generation US market - SaaS products

Farming, Cold reachout, existing relationships, partnerships

Product demo, proposal drafting, negotiation, contracts 

CRM (ZOHO) mgmnt

Exceed monthly, quarterly, annual targets

We are looking to hire an experienced angularJS developer to join our dynamic team. As a lead developer, you will be responsible for creating a top-level coding-base using Angular best practices. Your role will require you to implement an exciting and streamlined user experience in the form of a Java-based desktop and mobile web-app.

To ensure success as an angularJS developer, you should have extensive knowledge of theoretical software engineering, be proficient in JavaScript, HTML, and CSS, and have excellent project management skills. Ultimately, a top-class angularJS developer can design and build a streamlined application to company specifications that perfectly meet the needs of the user.

AngularJS Developer Responsibilities:

Designing and developing user interfaces using angularJS best practices.

Adapting interface for modern internet applications using the latest front-end technologies.

Writing JavaScript, CSS, and HTML.

Developing product analysis tasks.

Making complex technical and design decisions for AngularJS projects.

Developing application codes and unit tests in AngularJS, Java Technologies, and Rest Web Services.

Conducting performance tests.

Consulting with the design team.

Ensuring high performance of applications and providing support.

AngularJS Developer Requirements:

Bachelor’s degree in computer science, computer engineering or similar.

Previous work experience as an angularJS developer.

Proficient in CSS, HTML, and writing cross-browser compatible code.

Experience using JavaScript building tools like Gulp or Grunt.

Knowledge of JavaScript MV-VM/MVC frameworks including AngluarJS.

Excellent project management skills.

Proven experience implementing front-end and back-end JavaScript applications.

Excellent communication skills.

Critical thinker and good problem-solver.

We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

Responsibilities:

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end
• Collaborate with other team members and stakeholders

Skills And Qualifications

• Proficient understanding of web markup, including HTML5, CSS3
• Basic understanding of server-side CSS pre-processing platforms
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Good understanding of ReactJS, Native
• Basic understanding of Django REST framework
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as as Gimp or Photoshop is a plus.
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of code versioning tools, such as (Git / Mercurial / SVN)
• Good understanding of SEO principles and ensuring that application will adhere to them.

• Write a significant amount of code for new and existing databases and related systems
• Scale and own these backend systems and databases
• Ship high-quality code and architecture
• Mentor engineers on the team, developing their skills and helping advance their careers
• Work with the founders to flesh out the future of the product
• Help shape the future of our engineering organization

Requirements

• A passion for working on deeply technical projects and wanting to work on distributed systems, concurrency & parallelism, replication protocols, file systems & correctness
• You have been building applications for 5+ years with C/C++ or Rust and have significant backend, database, or systems-level programming experience
• You have a BS/MS/Ph.D. in a scientific field or equivalent experience
• You want to work in a fast-paced, high-growth startup environment that respects its engineers and customers
• You are comfortable working with a 100% distributed engineering team, collaborating on GitHub, Slack, Zoom, etc. in the open and as a self-starter

Bonus points:

• Experience working on databases or other storage systems internals
• Experience with Apache Arrow, Apache Parquet
• Know how columnar databases work
• Know how to convert an algorithm to use SIMD instructions
• Good knowledge of Linux internals
• You’ve contributed to open-source libraries and actively participate in the development community (blogging, giving talks, meetups, tweeting, etc.)