Data Engineer

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

Software Engineer - Lending Platform

2 - 5 years Experience · Seed Stage · On-site preferred · Mumbai

What Neenv Is

Neenv is a fintech platform building channel finance infrastructure for MSME dealer networks in India. We sit between anchor companies and their dealer ecosystems, providing the credit technology layer while lending partners provide the capital.

The platform powers four supply chain finance products: Channel Financing, Working Capital Loans, Factoring, and Supplier Financing. The lending engine is configuration-driven. New products, rate changes, new anchors, new lenders -- config changes only.

What Problems Are We Solving

India runs on dealer networks. Hundreds of thousands of distributors, resellers, and stockists sit inside large corporate supply chains - buying from anchors, selling downstream, keeping markets liquid. These are creditworthy businesses. Their anchor relationships are essentially proof of cash flow. And yet they are chronically underfinanced.

Banks are too slow. Informal credit is expensive. The anchor relationship that makes a dealer viable is invisible to traditional lenders.

We are building the infrastructure to change that. A configuration-driven lending engine for channel finance - powering working capital credit to dealer networks at scale, with the anchor relationship as the underwriting signal.

Who You'll Be Working With

The founding team brings over 50 years of combined banking and channel finance experience. Founders with 25+ years each in client coverage, trade finance, risk management, and SCF sales across Standard Chartered and IDFC First Bank - having collectively managed over $1Bn in channel finance assets with sub-1% delinquency.

The CTO brings solid supply chain finance fintech experience with a product-first, AI-native approach to lending infrastructure.

You are not joining a first-time experiment. You are joining people who have spent careers building exactly what Neenv is now automating.

What Makes Your Role

We have a production lending infrastructure in place. It handles loan origination, repayment waterfalls, interest accrual, payment processing, ledger management, and multi-product configuration. You will own this platform end to end.

Understand the codebase end to end. Drive every config change, every extension, every integration. Be the person who can answer "can the system do X?" without waiting for anyone.

That is the first act.

The second act: we are building AI-native lending workflows. A credit decisioning agent that processes bureau reports, bank statements, GST data, and ITR. A collections agent that automates follow-up and escalation. Ops agents that handle accruals, month-end, lender reporting, and anomaly detection.

You will design this architecture from day one.

What Works Well Here

Someone who gets uncomfortable when they don't fully understand a system. Who reads error logs with curiosity. Who treats financial logic correctness as non-negotiable. Who can hold a product conversation and a technical conversation in the same breath.

If you have built something non-trivial and can explain every decision you made, that is the signal.

What You Need

• PHP and Laravel -- solid working proficiency
• Python -- working proficiency for AI agents, data processing, integrations
• SQL and relational database design -- financial data where a paisa-level rounding error is a production bug
• API design and third-party integration patterns -- REST, webhooks, handling flaky vendor APIs
• LLM and agent workflows -- curiosity or working familiarity. Strong signal if you have built with Claude, GPT, or any agent framework
• Fintech, NBFC, or any domain where data accuracy has real consequences

What We Are Offering

Fixed salary, competitive for early-stage fintech in Mumbai. Direct founder access. Ownership over a production lending system and the AI layer being built on top. For the right fit, a clear path to owning the entire technical stack as we scale.

We cannot offer a large team, defined career ladders, or a 500-person safety net. We can offer a genuinely hard problem, speed, and the chance to build something that matters from nearly the beginning.

Big Data Engineer/Data Engineer


What we are solving
Welcome to today’s business data world where:
• Unification of all customer data into one platform is a challenge

• Extraction is expensive
• Business users do not have the time/skill to write queries
• High dependency on tech team for written queries

These facts may look scary but there are solutions with real-time self-serve analytics:
• Fully automated data integration from any kind of a data source into a universal schema
• Analytics database that streamlines data indexing, query and analysis into a single platform.
• Start generating value from Day 1 through deep dives, root cause analysis and micro segmentation

At Propellor.ai, this is what we do.
• We help our clients reduce effort and increase effectiveness quickly
• By clearly defining the scope of Projects
• Using Dependable, scalable, future proof technology solution like Big Data Solutions and Cloud Platforms
• Engaging with Data Scientists and Data Engineers to provide End to End Solutions leading to industrialisation of Data Science Model Development and Deployment

What we have achieved so far
Since we started in 2016,
• We have worked across 9 countries with 25+ global brands and 75+ projects
• We have 50+ clients, 100+ Data Sources and 20TB+ data processed daily

Work culture at Propellor.ai
We are a small, remote team that believes in
• Working with a few, but only with highest quality team members who want to become the very best in their fields.
• With each member's belief and faith in what we are solving, we collectively see the Big Picture
• No hierarchy leads us to believe in reaching the decision maker without any hesitation so that our actions can have fruitful and aligned outcomes.
• Each one is a CEO of their domain.So, the criteria while making a choice is so our employees and clients can succeed together!

To read more about us click here:
https://bit.ly/3idXzs0" target="_blank">https://bit.ly/3idXzs0

About the role
We are building an exceptional team of Data engineers who are passionate developers and wants to push the boundaries to solve complex business problems using the latest tech stack. As a Big Data Engineer, you will work with various Technology and Business teams to deliver our Data Engineering offerings to our clients across the globe.

Role Description
• The role would involve big data pre-processing & reporting workflows including collecting, parsing, managing, analysing, and visualizing large sets of data to turn information into business insights
• Develop the software and systems needed for end-to-end execution on large projects
• Work across all phases of SDLC, and use Software Engineering principles to build scalable solutions
• Build the knowledge base required to deliver increasingly complex technology projects
• The role would also involve testing various machine learning models on Big Data and deploying learned models for ongoing scoring and prediction.

Education & Experience
• B.Tech. or Equivalent degree in CS/CE/IT/ECE/EEE 3+ years of experience designing technological solutions to complex data problems, developing & testing modular, reusable, efficient and scalable code to implement those solutions.

Must have (hands-on) experience
• Python and SQL expertise
• Distributed computing frameworks (Hadoop Ecosystem & Spark components)
• Must be proficient in any Cloud computing platforms (AWS/Azure/GCP)  • Experience in in any cloud platform would be preferred - GCP (Big Query/Bigtable, Pub sub, Data Flow, App engine )/ AWS/ Azure

• Linux environment, SQL and Shell scripting Desirable
• Statistical or machine learning DSL like R
• Distributed and low latency (streaming) application architecture
• Row store distributed DBMSs such as Cassandra, CouchDB, MongoDB, etc
. • Familiarity with API design

Hiring Process:
1. One phone screening round to gauge your interest and knowledge of fundamentals
2. An assignment to test your skills and ability to come up with solutions in a certain time
3. Interview 1 with our Data Engineer lead
4. Final Interview with our Data Engineer Lead and the Business Teams

Preferred Immediate Joiners

Important: Please note there are no Cisco, Juniper or any other proprietary devices to be administered. We are looking for candidates willing to work on GNU/Linux powered network equipment.

We at Unmukti build network equipment and provide managed network services to organisations having geographically dispersed locations across the country.

Our equipment run GNU/Linux firmware but still the networking concepts remain the same.

For the impatient, we need following skills:

• Debian/Ubuntu GNU/Linux
• iptables / nftables
• Squid / ICAP
• OpenVPN
• Wireguard
• Snort / Suricata
• Postgresql
• git
• patch/diff, ./configure, make
• OSPF & BGP on BIRD or Quagga
• ansible
• bash / Perl / Python / Go

Now in detail:

We have servers to be managed, databases to be administered, embedded devices to run GNU/Linux and customers to be supported who are using those devices for various networking services that we provide.

We want someone with experience on Debian or Ubuntu as primary OS, knows networking concepts . Bonus if you know your way around to automate stuff with bash/Go/Perl/Python etc.

Experience in Network Design for connecting large number of geographically distributed locations ( >= 20 is considerable, though >=200 would be great) and understanding of routing protocols like OSPF and BGP will be an added advantage.

You get insights into networking (wireless too), network security and product development.

Along with that, you will have to design and support be-spoke deployments and handle operational issues on a day-to-day basis.

Preferred Experience:

• 2-3 years of industry experience in software development.
• Experience working with medical data
• Experience and familiarity working in development teams and team-based development practices including scrum/agile, code review, etc.
• Knowledge and experience working with NoSQL databases such as MongoDB, CouchDB, Raven DB, etc.
• Knowledge of RDBMS concepts and experience with Microsoft SQL Server, MySQL, etc.
• Knowledge and experience working with Node.js and related frameworks such as Express.js.
• Knowledge and experience working with web application frameworks such as Angular, AngularJS, or React and related frameworks such as Ionic.
• Familiarity with FHIR APIs and experience working with REST APIs.
• Experience working on full-stack projects.
• Familiarity with CI/CD pipelines

• Desired skills:

  • Bachelor’s degree or equivalent combination of education and experience in Computer Science.
  • Ability to establish priorities, goals/objectives and timelines.
  • Possess strong planning and time management skills.
  • Demonstrated ability to delegate and oversee assignments to ensure successful and timely completion as well as to obtain the cooperation of others within and outside the unit. Works in a collaborative manner to achieve results.
  • Ability to effectively present technical topics to internal groups with potentially varied levels of technical sophistication. Strong communicator with excellent ability to work in a team environment.

Designation - Senior Java Developer

Experience - 4+ Years required

-Proven working experience in Java Spring Boot framework

-Proven working experience in Java development

-Proven hands-on Software Development experience

-Experience in Spring boot micro services

 -Experience working with tools like Git, Maven,SVN.

 -Expertise developing enterprise-level web applications and RESTful APIs using Spring boot, with demonstrable production-scale experience.

- Working experience in Industry Standard protocols related API Security including OAuth is a must.

- Demonstrate strong design and programming skills using JSON, Web Services.

- Working knowledge with SQL Server databases.

- Passion to stay on top of the latest happenings in the tech world and an attitude to discuss and bring those into play.

- Strong agile/scrum development experience

- Strong collaboration and communication skills within distributed project teams

- Excellent written and verbal communication skills

Skill Required – Core Java, Java 8 Feature, Spring Core, Spring boot , Spring Data JPA, Hibernate..Etc

• Write, test, debug and ship code and gather feedback on the scale, performance, security to incorporate back into the platform. 

• Work with the founders to identify complex technical problems and solve them. 
• Work with the product design and client experience development team to support 

them with scalable services 

• Feed into the overall mission and vision of the eParchi’s platform over the period of the coming months and years. 

• An ability to perform well in a fast-paced environment 
• Excellent analytical and multitasking skills.