Data Engineer

About the company:

IDFC Limited was set up in 1997 to finance infrastructure projects in India. With time, the company diversified into asset management, institutional broking and investment banking. In 2014, the Reserve Bank of India granted in-principal approval to IDFC Limited to set up a new bank in the private sector.

Role Overview:

We are seeking a highly skilled Technology Delivery Manager - Payments to join our team. The ideal candidate will generate new ideas, utilize analytical skills to optimize performance, and ensure successful delivery of multiple projects simultaneously. This position is ideal for a proactive, strategic thinker eager to advance digital payment solutions through effective leadership and project execution.

Key Responsibilities: 

• Candidate needs to be proficient in project management skills and should be able to deal with multiple functional teams such as Product, Business, Operations etc.
• Candidate should have good technical and functional knowledge of UPI.
• The candidate should be able to integrate seamless UPI payment flow on the Merchant website/Applications.
• Candidate should be able to Integrate Merchant payments solutions on 3rd Party Applications.
• Candidate should be able to work with the UPI technology team of Merchants and Bank.
• Candidate should be able to manage multiple tasks and prioritize them so as to ensure  completion within required time lines.
• Candidate should also be involved in UPI product maintenance activities to ensure minimum customer issues and also resolve issues within specified TAT's.
• Candidate should be responsible for supporting day to day activities in UPI.

Work Experience:

• Minimum 3-5 years of experience in UPI Technology and other Digital Products.
• Focus on generating new ideas on UPI platform and innovative product approaches.
• Strong analytical and quantitative abilities.
• Excellent project management skills - ability to manage multiple projects at once.
• Effective verbal and written communication skills, with ability to influence others.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

• Coding and creating functional web applications and optimizing code for increasing response time and efficiency.
• Coordinating with front-end developers and providing server-side algorithms of user-facing web application elements.
• Analyzing the goals and requirements, handling bugs and errors and providing solutions for the same.
• Interacting with the database for storing data and ensuring that every user has access to what they search.

• Accomplishing the projects and goals within the deadline.
• Managing APIs that are executed across the devices.
• Participating in defining the architecture of the system.

Required skills

• Proven knowledge of front-end technologies, such as Angular, React, HTML, CSS, and JavaScript will be preferred.
• In-depth knowledge of PHP and related frameworks. Knowledge of Ruby, Python, NodeJs, and Java will be an added advantage.
• Good Communication, Analytical, Logical, and Leadership skills.
• Knowledge of front-end technologies such as Angular, React, HTML, CSS, and JavaScript will be preferred.
• Ability to manage a hosting environment along with database administration such as MySQL, Oracle.
• Excellent knowledge of APIs (REST, SOAP) and Web services.
• Capable of scaling applications to handle the load changes.
• Knowledge of version control, such as GIT.
• Knowledge of accessibility and security compliance.

• Developing, releasing, and maintaining native Android Applications and oversee mobile application development efforts.
• Deliver across the entire app life cycle, design, build, deploy, test, release to app stores and support.
• Extensive experience in developing mobile apps using Android SDK with proficiency in Core Java and design patterns.
• Ensure the performance, quality, and responsiveness of the application.
• Work directly with the product manager to conceptualize, build, test and release products.
• Collaborate with a team to define, design, and ship new features.
• Work on bug fixing and improving application performance.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Identify and correct bottlenecks and fix bugs in order to maintain code quality.
• Show leadership and focus on the completion of projects.
• Optimize performance for the app and keep up to date on the latest industry trends in mobile technologies.
• Working within a SCRUM team.

REQUIRED SKILLSETS

• Relevant industry experience of 2+ years.
• Great understanding of Android Development SDK.
• Understanding of Google's Material Design principles and interface guidelines.
• Expertise in Core Java with solid OOD principles and design patterns.
• Experience with Git, Retrofit, JetPack, RxJAVA 2, Kotlin, basic knowledge of NDK.
• Experience with development in Kotlin and Google Activity Tracker applications is a plus.
• Knowledge of Databases like SQL Lite, Realm, Room, etc.
  Conversant with JSON API (i.e. RESTful APIs).
• Should have experience in writing Android Studio Test Cases.
• Experience with SaaS platforms for mobile development like Analytics, Push Notifications, Cloud Storage, Ad Networks, etc.
• Hands-on experience with Android's debugging, unit testing, memory, and performance optimization tools.

Roles and Responsibilities
Responsibilities
1. Learning about our products and implementing minor features using PHP .
2. Ability to answer customer queries and provide them with satisfactory answers.
3. Do extensive QnA with customers to clarify issues.
4. Coordinate with senior engineers to have resolved bugs/issues fixed.
5. Take end to end responsibility to closing support tickets
6. Generating new ideas, insights, products improvements and documenting them.
7. After due experience start shipping new features
8. Maintain jovial relationship with clients

Requirement
PHP Experience: Must Have
Excellent Communication Skills.

Note:
Candidates having gap in their career with strong PHP experience can apply for this position.Graduate

Location-Jankpuri (Delhi)