Data Engineer

Job Description for Voice Process Executive

Job Profile: Voice Process Executive

Position: Customer Support Voice Process

Location: Bengaluru, KA

Job Mode: Work from Office

Notice Period: Immediate Joiners Preferred

Job Description

We are hiring enthusiastic and customer-focused Voice Process Executives for leading brands. The ideal candidates should have excellent communication skills, the ability to handle inbound and outbound calls professionally, and a customer service-oriented mindset. Candidates with prior BPO or customer interaction experience will be preferred.

Job Responsibilities

• Handle customer calls (inbound and/or outbound) efficiently and professionally.
• Understand customer queries, provide accurate information, and resolve issues.
• Work in rotational shifts with weekly offs as per process requirements.

Eligibility Criteria

• Experience: Open to both freshers and experienced candidates.
• Language Skills: Must be fluent in English; fluency in Hindi is an added advantage.
• Work Schedule:

5 days a week in International Process

6 days a week in Domestic Process, with rotational or fixed shifts depending on the assignment; rotational week offs may apply.

• Cab Facility: Two-way cab available for candidates within a 25 km radius of the office (where applicable).

Salary Range:

• Freshers – ₹25,000–₹26,000 CTC (₹20,000–₹21,000 take-home).
• Experienced – ₹26,000–₹30,000 CTC (₹21,000–₹25,000 take-home).

Responsibilities include:  

• Develop and maintain data validation logic in our proprietary Control Framework tool 
• Actively participate in business requirement elaboration and functional design sessions to develop an understanding of our Operational teams’ analytical needs, key data flows and sources 
• Assist Operational teams in the buildout of Checklists and event monitoring workflows within our Enterprise Control Framework platform 
• Build effective working relationships with Operational users, Reporting and IT development teams and business partners across the organization 
• Conduct interviews, generate user stories, develop scenarios and workflow analyses  
• Contribute to the definition of reporting solutions that empower Operational teams to make immediate decisions as to the best course of action 
• Perform some business user acceptance testing 
• Provide production support and troubleshooting for existing operational dashboards  
• Conduct regular demos and training of new features for the stakeholder community 

Qualifications  

• Bachelor’s degree or equivalent in Business, Accounting, Finance, MIS, Information Technology or related field of study 
• Minimum 5 years’ of SQL required 
• Experience querying data on cloud platforms (AWS/ Azure/ Snowflake) required 
• Exceptional problem solving and analytical skills, attention to detail and organization 
• Able to independently troubleshoot and gather supporting evidence  
• Prior experience developing within a BI reporting tool (e.g. Spotfire, Tableau, Looker, Information Builders) a plus  
• Database Management and ETL development experience a plus 
• Self-motivated, self-assured, and self-managed  
• Able to multi-task to meet time-driven goals  
• Asset management experience, including investment operation a plus 

Responsibilities 

• Should be able to understand functional & technical requirements from business and come up with solutions.

• Development, Support, Debugging and troubleshooting of the existing developed applications (Forms, Reports, Interfaces etc.).

• Should be able to configure Oracle EBS/Cloud including the configuration of Business Processes and security.

• Integrations of customized applications with Oracle standard applications modules.

• Should be very strong in SQL and strong in PLSQL (especially Packages, Procedures and Functions).

• Database structure design for Tables, views, sequences, synonyms, and database triggers etc.

• Training users/BSAs when required & preparing technical documentation.

• Ensure customer satisfaction, Self-drive and perform duties with minimal supervision.

• Ensure tickets are resolved within SLA’s and assignments are completed within the agreed deadlines

• Good enough to understand the existing PLSQL packages/procedures/functions and modified / create new ones as needed.

• Ability and willingness to stay updated with the latest developments and updates in Oracle Fusion technologies and best practices.

Requirement: 

• 4+ years of Technical or Techno-Functional experience in Oracle EBS R12/Cloud Applications on Oracle HR/HCM (Any Modules in HR), SQL/PLSQL. 

• Good experience with HR/HCM (Any Modules in HR) is a must and should understand the functionality.

• Should be able to understand (Any Modules in HR) data model and should be quick enough to switch from one product to another product easily.

• Ability to develop custom solutions, extensions, and integrations to meet specific business requirements.

• Proficiency in creating custom reports, dashboards, and analytics using Oracle BI Publisher, Oracle OTBI (Oracle Transactional Business Intelligence), and other reporting tools.

• Knowledge of security models, user roles, and access controls within Oracle Fusion applications to ensure data integrity and compliance.

• Strong analytical and problem-solving skills to identify and address technical issues, system errors, and integration challenges.

• Good to have experience in Performance tuning techniques.

• Effective communication skills at all organizational levels, including written, oral, and presentation skills.

• Should be a good team with can do attitude.

• Capability to switch and willingness to work in any of the technologies as per the need basis.

• Should have a good understanding in working with onsite-offshore model.

Responsibilities:

• Consult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems
• Apply fundamental knowledge of programming languages for design specifications.
• Analyze applications to identify vulnerabilities and security issues, as well as conduct testing and debugging
• Serve as advisor or coach to new or lower level analysts
• Identify problems, analyze information, and make evaluative judgements to recommend and implement solutions
• Resolve issues by identifying and selecting solutions through the applications of acquired technical experience and guided by precedents
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members

Qualifications:

• Minimum 6 years of total IT experience
• Minimum 4 years of Appian development experience
• Good logical and reasoning skills
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated problem-solving and decision-making skills
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Ability to read requirements and independently work on a project with minimal supervision

Education:

• Bachelor’s degree/University degree or equivalent experience

Job Responsibility:

- Hands-on non-academic experience From 4 to 5 years as a .NET Developer or Application Developer

- Strong knowledge of object-oriented programming

- Good Understanding with the ASP.NET framework,VB.NET , VC#.NET, SQL Server and design/architectural patterns (e.g. MVC)

-  Basic Knowledge of Microsoft SQL Server

-  Basic Knowledge of Agile methodologies

- Database: SQL Server, SSIS & SSRS (will be a plus)

- Great understanding, Debugging and problem-solving skills.

FinCRM is a cloud-based Customer Relationship Management Solution with enhanced Office Management capabilities. It helps companies and individuals manage their sales, marketing, and support efforts all from a single place. It is equipped to help businesses of all sizes build excellent customer relationships.

Technical Experience:

• 2+ years' experience in creating applications using a framework such as CodeIgniter, Zend, Laravel, Bootstrap.
• Proficient in PHP, MySQL/SQL, CSS, HTML, Apache server, Java script, AJAX, jQuery, JSON, XML, APIs, Version Control/Git.
• Linux server Handling - Min 3 years experience
• LAMP, PHP & MySQL, OOP's, CodeIgniter - 3 to 4 years experience
• Experience with Version Controlling Tools - SVN, Mantis & Git

Skills:

• Able to create Solution Architecture and design based on requirements.
• Should possess excellent problem-solving skills and be a team player.
• Can identify technology trends and advances that may support the success of the project.
• Should have the ability to learn new tasks outside the immediate range of skills.

Responsibilities:

• Brainstorm with the team to come up with ideas regarding the development requirements.
• Determine the feasibility of ideas and identify the best way and tech stack to move ahead.
• Build products and api's as per the requirements with optimized code.
• Develop products considering scalable architecture and security.
• Testing and maintenance of different server environments.
• Handle code deployment on testing and production environments.
• Maintain code versioning and administer the database properly.