Data Analyst

Job Responsibilities-

• Be in charge of running and managing the team on a daily basis
• Set performance targets for all associates in the team to meet up with overall process objectives
• Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's
• Monitor files of team members to ensure that due procedures and quality standards are strictly adhered to
• Conduct regular reviews of all agents performance and organize training sessions for underperformers
• Submit regular reports to management and seek new ideas and strategies to improve performance at the center
• Manage the daily team activities and operations
• Drive Team adherence and manage to schedule
• Managing Escalations (Internal & External)

Job Requirement-

• Excellent verbal and written English communication skills
• Must have handled a team size of minimum 5-10 people in his/her current role
• Should be comfortable with reports, dashboards & share insights from data to improve the process.
• Proficient in MS Office, Skype
• Experience in international KPO/BPO will be an added advantage
• Thorough understanding of operations metric, people practices (Score calculations, Parameters, Ratings, Attrition)
• Should ready to work in night shift
• Any degree required
• Should have minimum 1 to 2 years relevant experience

Designation: Technical Lead (ABL_SS_272)

Position description:

• Work with Product and Engineering leaders to drive and implement platform and product vision.
• Leverage deep and wide knowledge of technology stack to recommend appropriate architecture and design solutions, and provide technical leadership to a team of rock star Software Engineers.
• Translate the impact of design choices on non-functional attributes like scalability, performance, availability, and security.
• Create large-scale, multi-tiered, distributed web applications with databases, and designing web services, APIs, data models, and schemas, using SQL or NoSQL.
• Experience with Cloud environments, such as AWS.
• Comfortable working with Windows and Linux environments.
• Work with different data storage solutions such as Postgres, Oracle, SQL Server, ElasticSearch, SQL, Hadoop, or MongoDB.
• Experience delivering high-quality software following continuous delivery and using code quality tools (JIRA, GitHub, Jenkin, Hudson, Sonar, and Fortify, etc.).
• Drive adoption of best practices across the Software Engineering Lifecycle, including reviews, source control, build processes, continuous integration, and deployment.
• Develop and maintain cross-functional relationships and alignment.

Primary Responsibilities:

• Application Development using Golang / C++.

Reporting Department: Application Development and Maintenance (1991)

Educational qualifications preferred Degree: Bachelors degree

Required Skills:

• Experience of building scalable architectures
• Hands-on experience with GoLang, Node Js, C++ or Java or any other Open Source technologies/ Cloud Servers
• Experience in developing software using a formal & structured development methodology
• Ability to work in a collaborative team environment
• Experience with test-driven development & proper unit testing of code
• An iterative approach to development, using short development cycles & frequent builds
• Object-oriented programming/ Object Oriented Design (OOP/OOD)
• Ability to develop secure solutions & knowledge of industry best practices regarding information security & defensive development

About [24]7.ai

[24]7.ai uses artificial intelligence, human insight, and deep vertical expertise to produce personalized, consistent, and satisfying customer experiences. The company's advanced conversational AI platform, combined with more than 20 years of contact center operational expertise, empowers the world's largest and most recognizable brands to deliver natural, frictionless conversations across all digital and voice channels. For more information, visit http://www.247.ai/">http://www.247.ai.

The Marketing Web Developer is part of [24]7.ai’s Marketing team. You will need to work collaboratively with local team members and others located in Bangalore and Toronto. This resource will be fully responsible for developing and maintaining the 247.ai website so they should be skilled in Drupal 9, HTML5, CSS, JS, Bootstrap, SASS, and possess hands-on experience with Drupal front-end theming, Integration, page development.

Areas of Responsibility

• Technical consultation and development of new pages / templates / modules in Acquia Drupal.
• Add/modify content, scripts, code, UI, modules, media etc. as per [24]7.ai Marketing and Acquia Web guidelines.
• Maintaining database, file system, dev, staging and production environments on Acquia Cloud as per [24]7.ai Marketing & Acquia guidelines.
• Check and apply Drupal security updates/patches as and when available on Drupal.org.
• Support [24]7.ai Web projects and go live/cutover activities.
• Liaise with [24]7.ai Marketing and our Acquia TAM to consult/fix issues that impact the website, and to ensure performance and availability.
• Skilled with SQL database management – from SQL to table manipulation.
• Manages all technical aspects of the CMS and Acquia development environments.
• Performance tuning, broken link fixes and implement SEO technical audits as provided by our SEO vendor.
• Uptime monitoring.
• Project ticketing (for internal tracking).
• 24x7 Emergency support.

Key Competencies

• Full-stack Drupal developer with expertise on Drupal 8 and 9 is required
• 3+ years of experience planning and implementing web projects
• Bachelor and Master Engineering degrees
• Languages: PHP, C, C#, Java, HTML5, CSS, SaaS, JavaScript
• Databases: MYSQL, Oracle
• Operating System: Linux/Abuntu, Windows
• Libraries: JQuery, Angular JS, Bootstrap
• Server side technologies: J2EE, ASP.net, JSP, Apache Solr, Apache
• Source control: SVN, Git, Github
• Must have excellent attention to detail and create clean, organized code as well as document modifications.
• Excellent problem solving and debugging skills.
• Knowledge of web performance optimization techniques.
• Knowledge of web vulnerability prevention methods.
• Experience working with cross-functional teams and receiving feedback from all levels. Work hours are shifted to overlap 2-3 hours with US Pacific Time zone as needed.
• Excellent written and verbal communication skills required.
• Ability to work within a rapidly changing environment, multi-task and prioritize.
• Must be innovative, self-driven, motivated, organized and detail-oriented
• Exhibit a high level of individual initiative.

You will be building efficient, scalable & high performance microservices and applications which will power the network of thousands of retailers across the country and at the same time improve the efficiency and visibility of information flow in our supply chain systems.

Your core responsibilities:

• Create elegant, efficient and maintainable software to support and extend our current products.
• Solve complex architectural challenges when implementing new features.
• Integrate with databases, file systems, cloud services when delivering scalable solutions.
• Troubleshoot and fix reported customer issues, delivering software patches as needed.
• Assisting in making design decisions based on performance, scalability, security, and future expansion.
• Communicating and collaborating with management, product, QA teams.

What will help you thrive in this role?

• Degree in Computer Science, similar technical field of study or equivalent practical experience.
• 5+ years of experience as a Backend Engineer.
• Proficiency in web development using any of the languages: PHP, Python, Java, NodeJS or Golang.
• Should possess a solid grasp of object-oriented programming, system architecture & design, databases, development, and testing methodologies.
• Good in Design (HLD and LLD).
• Good in Database schema design.
• Good to have experience with AWS or Google Cloud or Azure and serverless architecture.
• Excellent verbal communication skills.
• Track record of delivering successful products as an engineer.
• Experience with large applications of some scale will be a plus.
• Ability to deep dive, understand & improve the legacy code.
• Domain knowledge of supply chain & retail industry is a plus.

Whom you will be sharing your work day with? 

• We are in the forefront of disrupting traditional retail & supply chain industry by building distributed systems
• We are hardcore open source lovers and believe in the strength of open source community.
• We believe technology can change the way information is consumed.
• We use a data driven approach to build new products and features.
• Build new tech solutions to improve business processes and enable our various departments to help service our teams better.
• We embrace and enable DevOps culture within the organisation.

And yes! We do have new furry friends coming to our office everyday.

Work Perks

• Hybrid work environment with flexibility to work from anywhere. 
• A great salary, commensurate with experience.
• Unlimited vacation policy which means Paid Vacations.
• A relaxed & flexible working atmosphere.
• Weekly parties (Unofficial).
• Paid outings to remote work locations and industry events/conferences.
• Paid Health Insurance for you and your loved ones.

4+ years of experience in web technologies & React Native.

Mandatory: Problem solving, Team player, Target & Result oriented Passionate about sports.

Functional: JavaScript, JavaScript Object Model, React Native, Native Build Tools, XCode and Android Studio, React Native workflows (such as Context or Redux and Redux Thunk Middleware), Maintaining Reusable Components and Libraries, Animations and Transitions, Integrate Third-Party APIs, GIT & JIRA.

KEY RESPONSIBILITIES:

• Coding and debugging pure JavaScript, polyglot and multi-lingual applications.
• Working closely with Technical Lead/Project Manager to ensure development timelines are met.
• Contribute with ideas to improve system design or streamline product delivery.
• Working with challenging applications involving Real-Time Data.
• Working on different platforms including the usage of the Native SDKs provided on JavaScript.

- B.E/M.C. A Or B.C.A Degree in Computer Science, Engineering, MIS, Or Similar Relevant Field

 - Strong Knowledge of PHP Web Frameworks E.G Laravel

 - Understanding the Fully Synchronous Behaviour Of PHP

 - Understanding of MVC Design Patterns

 - Basic Understanding of Front-End Technologies, Such as JavaScript, HTML5, And CSS3 - Knowledge of Object-Oriented PHP Programming.

 - Strong Knowledge of The Common PHP Or Web Server Exploits and Their Solutions

 - Understanding Fundamental Design Principles Behind A Scalable Application.

 - Integration of Multiple Data Sources and Databases into One System

 - Familiarity With SQL/NoSQL Databases and Their Declarative Query Languages

 - Proficient Understanding of Code Versioning Tools, Such as Git, Bitbucket.

 - Understanding Fundamentals of Cloud Technologies E.G AWS

-  Knowledge of Node.js And React.js Should Be an Advantage.
-  Knowledge of HealthCare and e-Commerce domain will be good.