
Customer Support – Voice & Non-Voice
Job Description for Customer Support Executive (Voice & Non-Voice)
Job Profile: Customer Support Executive (Voice & Non-Voice)
Position: Customer Support – Voice & Non-Voice Process
Location: Bangalore
Job Mode: Work From Office
Notice Period: Immediate Joiners Preferred
Shifts: Rotational shifts
Compensation: ₹20,000–₹28,000 CTC
Job Description
We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.
Job Responsibilities
- Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
- Provide timely and accurate support, address customer concerns, and ensure satisfaction.
- Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
- Record and update customer interactions in the CRM system accurately.
- Adhere to company policies, attendance, and quality standards while working in rotational shifts.
Eligibility Criteria
- Education: Graduate in any discipline.
- Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
- Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
- Languages: Proficiency in English and Hindi or a South Indian language.
- Availability: Immediate joiners preferred.
- Work Schedule: 6 days a week, 1 day rotational off.

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Greetings from Samunnati !
We are looking to hire UI developer for our growing organization.
Location: Bangalore
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- A keen listener and has a pro-active approach to problem solving.
- Should understand the role of digital transformation in a company’s journey.
- An individual who follows technological advancements closely and thinks of new and innovative use cases that such technology can solve.
- Having previous experience in product management and/or platform development projects is a plus.
- Knowledge of software development life cycle and software configuration management tools preferred.
- The candidate should demonstrate high bias-for-action and should drive results that matter to the function and to the entire organisation.
- Build from ground up, a scalable server infrastructure and client applications.
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- Manage the infrastructure hosted in the cloud.
- Contribute significantly in reviewing code, design & test-cases authored by peers.
Qualifications and Education Requirements
- 3-5 years experience of design and development experience building scalable & distributed systems.
- Bachelor’s or Master’s degree in Engineering from reputed institutes.
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Interested and suitable candidates can apply for the above post.
Samunnati is an Equal Employment Opportunity Employer. Our ambition is to build the best team – one that is representative and inclusive of the diverse talent and the communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
About Samunnati:
Samunnati is an agri ecosystem enabler with a vision to “Make Markets Work for Smallholder Farmers”. Founded by Mr. Anil Kumar SG - an seasoned banker and a passionate entrepreneur (ex-ICICI Bank and IFMR) in 2014, Samunnati is backed by marquee equity investors viz. Elevar Equity, Accel, responsibility AG and Nuveen. Samunnati works on a specific AMLA framework - Aggregation, Market Linkage, and Advisory services, which facilitates market access through financial and non-financial solutions that enable the enterprises and associated value chains operate at a higher equilibrium, thereby creating value for all stakeholders.
Check out to career page for more interesting and exciting job opportunities within Samunnati the great place to work organization.
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