
Customer Support – Voice & Non-Voice
Job Description for Customer Support Executive (Voice & Non-Voice)
Job Profile: Customer Support Executive (Voice & Non-Voice)
Position: Customer Support – Voice & Non-Voice Process
Location: Bangalore
Job Mode: Work From Office
Notice Period: Immediate Joiners Preferred
Shifts: Rotational shifts
Compensation: ₹20,000–₹28,000 CTC
Job Description
We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.
Job Responsibilities
- Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
- Provide timely and accurate support, address customer concerns, and ensure satisfaction.
- Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
- Record and update customer interactions in the CRM system accurately.
- Adhere to company policies, attendance, and quality standards while working in rotational shifts.
Eligibility Criteria
- Education: Graduate in any discipline.
- Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
- Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
- Languages: Proficiency in English and Hindi or a South Indian language.
- Availability: Immediate joiners preferred.
- Work Schedule: 6 days a week, 1 day rotational off.

Similar jobs
Job Title : Application Developer – SAP ABAP HANA
Location : Noida
Experience : 5+ Years
Job Description :
We are seeking an experienced SAP ABAP Developer with strong expertise in HANA and APO modules. The ideal candidate should have at least 5 years of relevant experience in ABAP development and should be comfortable working on-site from Day 1.
Mandatory Skills : SAP ABAP, HANA, and APO experience.
Key Requirements :
- 5+ years of experience in SAP ABAP development.
- Hands-on experience with SAP HANA and APO (Advanced Planning & Optimization).
- Strong understanding of ABAP coding standards and performance tuning.
*Urgent Hiring – Customer Sales & Telesales Executives (Insurance/BFSI)*
We are hiring Freshers & Experienced candidates for multiple leading insurance & financial processes (SBI Life, ICICI Prudential, Kotak, Bajaj, TMRM – Motor Insurance, etc.) in Virar & Malad (Mumbai).
*💼 Open Positions*
Customer Sales Representative
Telesales Executive (Life & Motor Insurance)
Team Leader / Quality Analyst / Trainer (Insurance Sales)
Assistant Manager (Sales)
*🚨 Why Join Us?*
Immediate joining with priority hiring
100+ Openings across leading BFSI brands
Transparent salary + no cap on incentives
Career growth in Insurance, Sales & BFSI domain
*🎯 Role & Responsibilities*
Call potential customers & explain insurance/finance products
Understand customer needs & suggest the right product
Maintain daily sales reports & meet monthly targets
Upselling & cross-selling insurance products
For Support Roles (TL/QA/Trainer/AM) – Team handling, training, quality audits, performance management
*Qualification:* Minimum HSC Passed / Graduate preferred / Graduate with 6+ months Sales/Tele calling Mandatory for some roles: 6+ months Sales experience
*Age:* 19 – 35 years
*Experience:* Freshers with good communication can apply (Insurance Sales Fresher/Exp both welcome) HSC with 2–3+ years Sales/Telecalling
*Languages:* Fluent in Hindi & English is must.
*Regional language preference:* Gujarati, Marathi, Tamil, Telugu, Kannada, Malayalam
*🕒 Shift Timings*
Virar (Customer Sales):
Girls: 7 AM – 4 PM | 8 AM – 5 PM | 9 AM – 6 PM
Boys: 2 PM – 11 PM | 3 PM – 12 AM
Insurance Sales (Virar/ Malad): 9:30 AM – 7:00 PM | 10 AM – 7 PM
Rotational Week Off / Fixed Sunday Off (as per process)
*💰 Salary & Benefits*
In-hand Salary: ₹10,000 – ₹25,000 (role & experience based)
CTC: Up to ₹3.2 LPA
Incentives: ₹10,000 – ₹30,000 per month (performance-based)
Annual Incentives: Up to ₹2 Lakh+ (SBI Life / ICICI)
Attractive growth opportunities in the BFSI/Insurance sector
*Job📍 Locations*
Virar West Branch
Malad West Branch
*📢 Walk-in Interview Details* (Hr-Sunil Mane)
📍 Address: 5th Floor, 4th Dimension, Raheja Mindspace, Rajan Pada, Malad West, Mumbai – 400064
⏰ Timing: 11:00 AM – 4:00 PM (Mon–Sat)
Key Responsibilities:
- Develop engagement strategies and content calendar for official online communities/groups on platforms like instagram, facebook, twitter & more
- Drive partnerships & collaboration with relevant online communities, superusers & social media influencers
- Work with product, creative, content & brand partnerships teams to develop member messaging for new campaigns, features, and product launches
- Create social engagement playbook/guidelines for community moderators
- Track & report trending topics and sentiment & feedback among the member community across all channels (social media, reviews, support, etc.)
Qualifications:
- Graduate with at least 5 years experience in social media & community management
- Active and engaged participant in social media
- Strong verbal, written and presentation skills to communicate effectively
- Strong interpersonal skills and ability to build relationships with cross functional stakeholders
- Highly organized, detail-oriented and able to manage/execute multiple ongoing projects
- Ability to identify and track relevant community KPIs
- Responsible for solving User tickets related to O-365.
- Responsible for network issues related to O-365.
- Responsible for optimizing the usage of O-365 features.
Company Profile:
Blitzpools is an Indian fantasy sports platform that allows users to
play fantasy cricket, football and kabaddi.
Blitzpools is a Game of Skill where user creates a team of real
players for an upcoming match and compete with other users for big
prizes. User's team earns points based on user's player performances
in the real-life match.
Years of Experience: 6+yrs.
Responsibilities:
- End-to-End ownership of retention programs and processes across a variety of direct-to-customer channels – Outbound & Inbound, Manual / Assisted (tele-calling, visits) & Automated (including email, SMS, push notifications, merchandising and other new upcoming digital mediums)
- Conceptualizing, building, executing and analyzing retention programs, making continuous improvements based on performance, trends, and insights via tests and iterative optimization
- Generate deep insights about customers that increase their retention, root-cause & predict churn and lead to inventing new ways to delight and retain customers. Will include conducting primary & secondary customer research
- Own the product strategy and roadmap for retention - Partner with the product team to translate business goals into short term and long-term product roadmaps- Comfortable in generating a strategic vision as well as glide path with product teams. Stay abreast of new innovations and the latest technology trends and explore ways of leveraging these
Desired Skills:
- Bachelor’s degree from a reputed institute. 6-8 years of overall experience with 5+ years of relevant work experience in lifecycle marketing in consumer products / services
- Demonstrate result orientation and high Bias for action. The candidate must have strong operational experience and be willing to get hands dirty.
- Proven track-record of managing and delivering marketing programs identifying customer actions and conversions for each stage and achieving those KPIs
- Highly customer-obsessed thinking with a deep understanding of customer needs and aspirations. Skilled at decoding the price-value equation from a customer’s perspective and an ability to speak the customer’s language
- Demonstrated experience using data and KPI metrics to monitor and measure performance, measure effectiveness and plan ongoing improvements
- Strong verbal and written communication skills. Ability to think big and rethink how to better serve our customers
- High bias for taking end-to-end ownership of responsibilities, flexibility and exceptional communication skills earning trust of others
The ideal candidate is a highly resourceful and innovative developer with extensive experience in the layout, design and coding of websites specifically in PHP Laravel. You must also possess a strong knowledge of web application development using PHP programming language and MySQL Server databases.
Responsibilities
- Perform a mix of maintenance, enhancements, and new development as required
- Conducting analysis of website and application requirements.
- Updating and altering application features to enhance performance.
- Finalizing back-end features and testing web applications.
- Responding to integration requests from front-end developers.
- Integrating data storage solutions.
- Troubleshooting application and code issues.
- Developing back-end portals with an optimized database.
- Writing back-end code and building efficient PHP modules
- Proven software development experience in PHP.
- Passion for best design and coding practices and a desire to develop new bold ideas.
- Good problem-solving skills.
- Familiarity with SQL/NoSQL databases.
- Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
- Previous experience creating scalable applications.
- Understanding of object-oriented PHP programming.
Qualifications
- Good knowledge and experience in web development and software design
- Expertise in front-end technologies (HTML, JavaScript, CSS), PHP frameworks, and MySQL databases
- Knowledge on web sockets, json is an added advantage.
- Good knowledge of relational databases, version control tools and of developing web services.
- Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
- Knowledge of PHP web framework Laravel.
Job Description: Senior React.js Developer
- 2+ years of relevant experience in software development building web applications
- Well acquainted with cutting edge front-end framework like React Javascript dialects like ES6.
- CSS frameworks like Bootstrap, Foundation HTML5, CSS3 and tools like Gulp/Webpack
- Strong analytical and problem- solving skills paired with the ability to develop creative and efficient solutions.
- Enjoys and gets energized by complex problem solving and ability to push the innovation on solutions.
- Ability to work both independently and in various team settings.
Experience: 2.5 to 4 years
Location: Pune
About Studily: Optimizing education through personalized learning, Studily is here to empower educators and indulge learners across the globe. Studily uses the Flipped Learning Model to create a student-centric tool that applies artificial intelligence technology to prepare today's schooling system for tomorrow's Education Revolution.
Qualifications
- 2+ years' of experience in web development using NodeJs technologies.
- B.E., B. Tech., Msc IT, MCA etc in Software engineering/ Information technology.
Responsibilities
- Write reusable, testable, and efficient code following best practices (unit testing, source control, continuous integration, automation, design patterns, etc)
- Debug and refactoring of existing code, troubleshoot problems
- Collaborate with other developers, testers and other leads to enhance to quality product enhancements
- Take full responsibility for the quality of the code and test cases that are developed.
- Integration of user-facing elements developed by front-end developers with server-side logic.
- Provide task estimations and deliver quality code on time.
- Participate in architectural, design, and product sessions.
- Interact with different stakeholders to gather feedback and clarification.
- Research and apply new technologies and best practices.
- Should enjoy the experience of mentoring new hires on technical and process areas.
- Must have hands-on experience in building Microservices based software architecture. Must have Unix /Docker /Kubernetes /NOSQL experience
Requirements
- Knowledge of ReactJS is preferable.
- Extensive knowledge of JavaScript.
- Thorough understanding of databases such as MySQL, MongoDB or similar technologies
- In depth knowledge of working with Git.
- Experience with Restful APIs, Postman etc.
- Understanding of AWS/EC2, or other cloud services.
- Object-oriented application building experience in a professional Agile/Scrum environment.
- Good to have Unix /Docker/Kubernetes/NOSQL experience.
Skills
- Node.js
- AWS services
- Deployment
- Unix /Docker/Kubernetes/NOSQL
RESPONSIBILITIES
-
Write, execute and maintain test automation scripts using Java/Javascript – Web/API/DB.
-
Experience in Agile Methodologies
-
Knowledge of In-Sprint Automation
-
Have working experience in Automated API Testing
-
Design and implementation Experience in Test Strategy
-
Write, maintain and execute regression and sanity automation test suite – per build/on demand
-
Design data driven tests and fetch the data from API calls/ different Databases(Like MySQL, Oracle, Mongo)
-
Attend daily scrum calls, update status
-
Good to have Design and Implementation Experience in Test Automation Framework
-
Good to have TDD implementation using Mocha or Jest
-
Good to have Experience in IOS Automation Testing.
-
Interact and collaborate with cross functional teams and understand the business requirements
REQUIREMENTS
-
Technical Skills:
-
4+ years experience in Automation using Java/Javascript
-
Should be Strong in oops concepts
-
Strong Knowledge /experience in API and UI framework
-
Experience in GIT, CI/CD Jobs development and implementation
-
Any one of this is mandatory - TestNG,MOCHA,JEST
-
Software Engineering Skills:
-
Excellent problem solving and critical thinking
-
Experience of In-Sprint Automation
-
Take ownership of business problems and technical solutions
-
Strong Communication and interpersonal skills
-
Hands on with engineering excellence & continuous integration practices
-
Experience with Agile and strong collaboration skills with Business and Ops
-
What we value as a team:
-
Scripts written for readability, performance, scale and maintainability
-
Proactive in communication
-
Collaborate with other members in agile ecosystem
-
Out of the box thinking to resolve issues and bringing New Ideas to bringing Quality in the Applications
-
Ability to suggest changes in the product with respect to user experience









