
Customer Support – Voice & Non-Voice
Job Description for Customer Support Executive (Voice & Non-Voice)
Job Profile: Customer Support Executive (Voice & Non-Voice)
Position: Customer Support – Voice & Non-Voice Process
Location: Bangalore
Job Mode: Work From Office
Notice Period: Immediate Joiners Preferred
Shifts: Rotational shifts
Compensation: ₹20,000–₹28,000 CTC
Job Description
We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.
Job Responsibilities
- Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
- Provide timely and accurate support, address customer concerns, and ensure satisfaction.
- Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
- Record and update customer interactions in the CRM system accurately.
- Adhere to company policies, attendance, and quality standards while working in rotational shifts.
Eligibility Criteria
- Education: Graduate in any discipline.
- Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
- Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
- Languages: Proficiency in English and Hindi or a South Indian language.
- Availability: Immediate joiners preferred.
- Work Schedule: 6 days a week, 1 day rotational off.

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As a Shopify Developer, you will play a pivotal role in the development and customization of Shopify themes. Your expertise in HTML5, SASS/CSS3, and JavaScript, coupled with proficiency in VueJS or React, will drive the creation of dynamic and responsive web designs. Operating within EST and GMT work times, you will utilize CI/CD frameworks and pipelines to streamline development processes, emphasizing performance optimization techniques such as FCP, CLS, and LCP. Your familiarity with Shopify site architecture and integration with third-party apps like Algolia and Boost will enable you to implement custom solutions tailored to clients' needs.
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Key Responsibilities:
• Expert in Shopify theme development and customization
• An expertise in HTML5, SASS/CSS3 and JavaScript and expertise with VueJS or React
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• Experience in CI/CD frameworks and using pipeline.
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• Experience with Shopify Plus store development.
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Job Overview
We are looking for a talented and experienced UI/UX Designer to join us for a one-month contract. If you have a passion for designing intuitive, user-friendly interfaces and improving user experiences, this role is for you. Based on the quality of work, we may extend the contract for the next month.
Responsibilities
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- Collaborate with developers and product managers to create user-centric designs.
- Conduct user research, analyze user behavior, and optimize user flows.
- Develop wireframes, prototypes, and visual designs using tools like Figma, Adobe XD, Sketch.
- Improve existing UI components and ensure design consistency across all products.
- Implement UX best practices to improve accessibility and usability.
- Stay updated with the latest UI/UX trends and industry standards.
Requirements
- 1+ years of experience in UI/UX design.
- Strong portfolio showcasing modern, clean, and user-friendly designs.
- Proficiency in Figma, Adobe XD, Sketch, or similar tools.
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- Understanding of UX research methodologies, user testing, and A/B testing.
- Ability to work independently and deliver high-quality designs within deadlines.
- Knowledge of basic front-end development (HTML, CSS, JavaScript) is a plus.
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Perks
- Remote work flexibility.
- Opportunity to extend the contract based on performance.
- Work on a fast-growing SaaS product with global impact.
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At Tequity, we specialize in end-to-end product development, delivering insightful research, user-centric design, and scalable engineering solutions. Our dedicated team of product managers, designers, and engineers work collaboratively to ensure your business achieves its goals.
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1. Strategic Leadership Opportunities: As the Director of Product Marketing, you will play a pivotal role in shaping and driving the product marketing landscape for a leading consumer goods company. Your strategic insights and hands-on expertise will directly impact product marketing campaigns, contributing to the organization's growth and market dominance.
2. Transformational Role: In just three months, you'll immerse yourself in the product marketing landscape, and within a year, you'll lead process excellence, innovation, and collaboration. This dynamic progression will challenge you and provide a platform to showcase your capabilities in product marketing strategy.
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• Digital Marketing Expertise: Demonstrated expertise in digital marketing strategies, including SEO, SEM, social media, email marketing, content marketing, and more.
• Data Analysis: Proficiency in analysing data to derive actionable insights, track KPIs, and measure the effectiveness of campaigns. Experience with tools like Google Analytics, marketing
automation platforms, and CRM systems.
• Process Optimization: Proven ability to design, implement, and optimize processes to improve efficiency and effectiveness. Knowledge of methodologies such as Lean, Six Sigma, or Agile is a plus.
• Project Management: Strong project management skills, including the ability to prioritize tasks, manage timelines, and ensure successful campaign execution within deadlines.
• Collaboration: Excellent communication and collaboration skills to work effectively with crossfunctional teams. Ability to lead, inspire, and influence team members to achieve common goals.
• Technical Proficiency: Familiarity with various digital marketing tools, software, and platforms, including advertising platforms, marketing automation software, and CMS systems.
• Effective Communication: Strong written and oral communication skills in English, with the ability to articulate ideas clearly and persuasively. You can communicate complex concepts to
both technical and non-technical stakeholders.
• Extreme Ownership: You take full ownership of your projects, campaigns, and decisions, embracing accountability and driving results. Your proactive attitude ensures that challenges are
met head-on.
• Strategic Thinking: You possess a strategic mindset, able to analyze the bigger picture and translate it into actionable digital marketing strategies that align with business goals.
• Innovative Mindset: Your creative thinking and willingness to explore new ideas contribute to the constant evolution of our digital marketing efforts.
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