Customer Support – Voice & Non-Voice

Job Title : SAP Basis Consultant / Senior SAP Basis Consultant

Experience : 8+ Years

Location : Jaipur (On-site)

Employment Type : Full-Time

About the Role :

We are looking for an experienced SAP Basis Consultant with 8+ years of expertise in SAP Basis administration, system upgrades, migrations, performance tuning, and production support. The role involves managing SAP landscapes, ensuring system availability, resolving technical issues, and supporting SAP ECC/S/4HANA environments.

Mandatory Skills :

SAP Basis Administration, SAP ECC/S/4HANA, SAP HANA, STMS, SAP Installation & Upgrades, Kernel Patching, System Refresh, Client Administration, SAP Solution Manager, Performance Tuning, SAP Migration, Linux/Unix, Production Support

Key Responsibilities :

• Administer SAP landscapes across Development, QA, UAT, and Production.
• Perform SAP installations, upgrades, kernel patching, support package implementation, and system maintenance.
• Manage STMS, system copies, refreshes, client administration, and transport management.
• Monitor system health, performance, background jobs, logs, dumps, and troubleshoot issues.
• Administer and optimize SAP HANA databases.
• Support SAP ECC/S/4HANA upgrades, migrations, and production environments.
• Manage RFCs, interfaces, batch jobs, profiles, and SAP Solution Manager.
• Coordinate with Infrastructure, Security, Network, and Cloud teams.
• Prepare technical documentation, RCA reports, and participate in on-call production support.

Required Skills :

• 8+ years of SAP Basis Administration experience.
• Strong expertise in SAP ECC/S/4HANA and SAP HANA.
• Experience with SAP installations, upgrades, migrations, kernel patching, and STMS.
• Hands-on experience with system refreshes, client administration, and performance tuning.
• Knowledge of SAP Solution Manager, RFCs, IDocs, Linux/Unix, and database platforms (HANA, Oracle, SQL Server, or DB2).
• Familiarity with ITIL-based incident and change management.

Preferred Skills :

• SAP S/4HANA implementation or migration experience.
• Exposure to SAP on AWS/Azure.
• Knowledge of SAP BTP, SAP Cloud Connector, Fiori, Gateway, Web Dispatcher, HA/DR, and SUM/DMO.
• SAP Basis or SAP HANA Certification is an added advantage.

Education :

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• SAP Basis Certification preferred.

Technical Project Manager.

Run delivery for 15–25 backend, frontend, and AI engineers building construction

tech and CAD drawing-automation software — with structural engineers on one

side of you and the codebase on the other.

FULL-TIME

MANAGER · 7+ YRS

Engineering — Delivery & Program Management

TEAM YOU’LL RUN

15–25 engineers · Backend · Frontend · AI

LOCATION

India

EXPERIENCE

6–7 yrs min · 4+ yrs managing engineers

WORK MODE 

Hybrid

DOMAIN

ENGAGEMENT

AEC · CAD / BIM automation · Multi-tenant SaaS

About BuildTwin

BuildTwin is a multi-tenant SaaS platform that runs the day-to-day operations of construction

and infrastructure companies — their workforce, projects, commercials, and documents — on a

single system. Alongside it we build an AI drawing-automation platform that turns structured

element data into production-ready technical drawings and exports them to PDF and DXF.

Both products are built by a small, senior engineering group in India: backend engineers on an

AWS serverless platform, frontend engineers on Angular and React, and AI engineers working

on drawing generation and data extraction. Sitting next to them — not in another building, not

in another timezone — are the structural and detailing engineers who define what a correct

drawing actually is.

That adjacency is our biggest advantage and our hardest coordination problem. This role exists

to make it work.

 Role overview

We are hiring one Technical Project Manager to own delivery across our engineering teams in

Bengaluru. You will run 15–25 engineers across backend, frontend, and AI workstreams, and

you will be the person who turns requirements originating with our structural and detailing

engineers into scoped, sequenced, shipped software.

This is a technical role. You will not be handed a groomed backlog and asked to move cards

across it. You will sit in the design discussion and have a view on how and when — you will

push back on an approach that will not scale, ask why a trade-off was made, and know the

difference between a two-day change and a two-sprint one. You are not expected to write

production code. You are expected to read it, understand the system, and never be the least

informed person in a technical conversation you are chairing.

The centre of gravity of this job is the floor, not the calendar. Most of your day is

spent with the people building and the people specifying — closing the gap between what a

domain expert means and what an engineer can implement deterministically. Status

reporting is a by-product of doing that well, not the job itself.

What you’ll own.

 Delivery ownership

Own the end-to-end delivery plan for every active workstream — scope, sequence,

dependencies, capacity, and dates that actually hold.

Break large, ambiguous product intent into engineering-sized increments with explicit

acceptance criteria, agreed with the people who will build them.

Run the operating cadence: planning, standups, refinement, demos, and retrospectives that

change something the following week.

Maintain one honest view of status — on track, at risk, slipped, and why — visible to the

founders and to the team at the same time.

Manage cross-team dependencies between backend, frontend, AI, and drawing-automation

workstreams so no team idles waiting on another.

Surface risk early, quantify it, and arrive with options — never an escalation without a

proposal.

Protect the team from thrash: absorb changing priorities, re-plan properly, and say no or not

now when a plan cannot take more.

Drive releases to genuinely done — QA, UAT with domain experts, documentation, and post

release verification included.

Own and improve the delivery metrics that matter: cycle time, predictability of committed

scope, defect escape rate, and rework.

Run the release calendar across two products so neither becomes the permanent second

priority.

Technical partnership

Participate substantively in technical discussions on design, sequencing, and trade-offs —

and hold your own with senior engineers.

Understand the architecture well enough to reason about blast radius: what a schema

change touches, why a migration is risky, why an API contract must be agreed before two

teams start.

Challenge estimates that look wrong in either direction, and recognise when an estimate is

uncertain because the problem is still unclear.

Translate technical constraints into decisions leadership can act on, and business constraints

into direction engineers can act on.

Keep testing, observability, and debt-reduction work on the plan instead of losing to features

every single quarter.

Insist that decisions get written down — architecture choices, drawing rules, API contracts,

and the reasoning behind each.

Stay close to the artefacts: read the tickets, the design docs, the PR titles, and the incident

write-ups.

Chair technical discussions where the outcome is a decision with an owner and a date, not a

longer discussion.

Candidate must have prior experience in B2B SaaS or Cybersecurity.

Candidate must have a minimum of 3+ years of experience selling to the US market.

Candidate must have a proven track record of closing mid-market and enterprise-level deals in a SaaS environment.

Candidate must have experience managing and achieving $300K–$500K annual revenue targets.

Candidate must have strong exposure to the full sales cycle, with emphasis on outbound acquisition and pipeline ownership.

Candidate must be a high-agency, self-driven operator with consistent quota attainment.

Candidate should not have any employment gap longer than 3 months

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Job Scope

• Requirements Gathering & Designing: Liaison with SMEs to understand their Business Requirements and advise them on efficient system solutions. If required, guide the clients in re-engineering their Business Processes. Also, educate them on alternatives for system design & advice on how to achieve desired business outcomes.
• Implementation: Configure and Test SAP SuccessFactors modules
• Data Migration:  Perform/Support Data Migration as required
• Client Engagement: Set up relevant data within the configured SAP SuccessFactors module, to showcase to the client the end-to-end business process. Collect & process the feedback from Clients, to make necessary system changes. Also, extend extensive support to Clients when they test SAP SuccessFactors modules
• Training: Educate clients on how to use SAP SuccessFactors modules
• Documentation: Diligently document Business Requirements to baseline for implementation. Prepare training materials & other documents required for the successful completion of the project. 
• Support: Post implementation, understand the requirements/issues of the client and provide necessary technical solutions. This could include fixing issues and/or implementing new features based on business needs.

• Extensive experience in developing Java EE application
• Hands-on experience working with Spring, Spring Boot
• In-depth knowledge of relational and NoSQL databases.
• Experience working with Java Web Services, RESTful services 
• Experience using Redis, Memcached or any other caching system
• Experience working with message brokers– preferably RabbitMQ
• Experience with infrastructure automation technologies like Docker, Kubernetes.
• Experience with build automation technologies like Maven, Gradle.