Customer Support – Voice & Non-Voice

Job Title         : Buyer Experience

Website          : https://www.truva.in/

Linkedin          : https://www.linkedin.com/company/truvahomes/people/

Location         : Mumbai (Supreme Business Park)

Working days  : 6 days per week from office

Please go through the company website and let me know if you need more information. I would be happy to assist you with the additional details.

About us:

Founded in 2023, by IIT and Stanford GSB alumni, Truva aims to build the most delightful and trustworthy home buying experience in India (akin to Spinny for Homes). Their comprehensive home buying platform, enables the buyer journey end to end, right from discovery of renovated houses and arranging home visits, to ensuring all legal and financial support. Their offering has enabled them to build the company profitably from Day 1 and raise from marquee investors.

Why This Role

At Truva, we’re not looking for someone who can just sell homes, but someone who can turn one of life’s most stressful processes (buying a home) into a delightful, trustworthy journey. As a Buyer Experience Architect, you will work at the intersection of sales, growth and product experience, to build customer relationships, design systems to enhance our reach and experience, and drive revenue growth.

Your Impact will include:

● Shaping the future of home buying and selling, in a fast paced startup.

● Owning outcomes: From first click to final handshake, you’ll design and drive the buyer journey.

● Working at the intersection of sales, growth and customer experience.

 What You’ll Own

● Building Tru(va)ly Incredible Customer Relationships: Build and maintain strong relationships with clients, understand their needs, conduct personalized property visits, deliver data-driven insights (e.g., ROI projections, legal clarity), and guide buyers through seamless transactions!

● Managing end-to-end Property Lifecycles: Manage the end-to-end sales cycle for Truva’s curated properties, from listing optimization to negotiating & closing deals.

● Expanding the Truva Buyer Community: Join forces with the growth team on experiments and ideas to expand our buyer community, whether it is hosting Open Houses or fun social media campaigns..

● Enhancing Buyer Experience: Work closely with product team to convert buyer pain points into highlight features (think digital walkthroughs or home comparison tools)

 We’re looking for you if you:

● Speak empathy and data fluently. You know when to send a handwritten note vs. a pricing algorithm.

● Have hustled in sales/BD but hated the grind of transactional relationships.

● Geek out on psychology as much as spreadsheets.

● You are a learner at heart - whenever you find an area of growth, you start thinking about how to improve.

● Thrive in chaos. Yesterday’s “impossible” is today’s to-do list.

● Have 1+ years of experience and proven track record in a customer facing role (hospitality, sales, customer experience or success, or even HR!)

Thanks 

Position: Client Partnership

Location: Bangalore & Delhi

About us:

Lentra has built the best-in-class AI/ML enabled Digital Lending Solutions creating a deep impact on the consumer and business lending landscape. The visible outcome of our offering is an ALL digital, completely paperless lending business flow.

We service some of the leading names in Indian Financial Services industry, which include the largest private banks, NBFCs and Fintech. Our AI & ML enabled lending solutions have revolutionized several lending functions like consumer durable finance, Two-wheeler finance, home loan, LAP, MSME lending, supply chain finance and co-lending.

We are at a very exciting infliction point, where we are looking to expand in India as well as internationally. We are also looking to create additional product lines to service the BFSI markets.

Role Purpose:

- Lentra is seeking talented individuals and visionaries to join its sales team as Associate Directors/Regional Managers who are passionate and ambitious to take their career to the next level.

- You will be at the forefront of Lentra's growth story and will be responsible for acquiring new logos by selling Lentra's cutting-edge, state of the art Saas/PaaS solutions across the lending sector, building strong and sustainable relationships with the CXOs and decision makers.

- You will help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative.

-You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

- You will report to the chief business officer and work closely with the senior leadership to achieve organizational goals.

Responsibilities:

- Employ personal communication and sales skills while meeting with prospective business/consumer clients

- Meeting and pitching our digital lending solutions to CIOs, CTOs, Retail/Consumer/ Business/ SME Finance Heads, CROs, Analytics Heads, of Banks, NBFCS and Fintech.

- Understand their requirements, work with internal teams to create a strong value proposition.

- Do demos and presentations to clients.

- Maintain consistent communication with clients through outbound calls and personal onsite visits.

- Create sales opportunities through alternate channels.

- Gather all necessary documentation for accounts to be opened.

- Attain sales goals; identify, acquire and grow new and existing banking relationships, meeting production volume as designated.

- Initiate and maintain strong referral relationships within the division.

- Maintain the required knowledge of products, services, policies and procedures, and other compliance requirements that pertain to the Retail Bank.

- Awareness and knowledge of new trends and practices in lending domain.

- Plan and participate in the BFSI sector events, webinars and promotions.

Key Competencies:

- Excellent Communication skills

- Ability to interact with CXOs

- Excellent presentation

- Relationship building

- Ability to work in fast paced environment

- Strategic Planning and Execution

Educational Qualifications:

- MBA in Marketing/Finance, BE/BTech

Experience and background:

- 8 -10 years of SaaS, software, data and analytics, IT solutions sales to BFSI segment is a must

- Strong network of CXOs in the BFSI sector

- Understanding of sales process of LOS (Loan Origination System), LMS (Loan Management Systems), BRE (Business Rule Engine), Score Cards, Data Analytics, Digital Lending Solutions

- Basic understanding of consumer and business lending processes of banks

- Must possess utmost professional qualities, high energy, results driven, and self-motivation

- Ability to maintain the confidentiality of client information

- Evidence of leadership abilities, a strong work ethic, detail orientation, self-motivation, teamwork, and organizational skills

- Solid knowledge of Microsoft Word, Excel, and PowerPoint

- Excellent communication skills required, both written and verbal

- Travel to various Client locations within a defined market will be required

• emotional quotient and ideally should have been a pet parent having genuine love for dogs.We are seeking a skilled and experienced CRM Executive to join our team at a DogNation. The CRM executive will be responsible for developing and implementing strategies to increase customer loyalty, retention, and satisfaction through effective management of customer data and interactions. The ideal candidate will have a deep understanding of customer behavior and have a passion for providing exceptional customer service.

Roles & Responsibilities

• Develop and implement CRM strategies to increase customer retention, loyalty, and satisfaction. This may involve developing loyalty programs, creating personalized messaging, and analyzing customer data to identify opportunities for improvement.
• The CRM Executive will need to work closely with the marketing team to develop targeted and personalized campaigns that are designed to increase customer engagement and drive sales. This may involve segmenting the customer database based on customer behavior and developing campaigns that are tailored to each segment.
• The CRM Executive will be responsible for analyzing customer data to identify trends and opportunities for improvement. This may involve analyzing customer behavior, purchase patterns, and engagement levels to identify areas where improvements can be made.
• The CRM Executivewill be responsible for developing and maintaining customer databases to ensure data accuracy. This may involve implementing data quality checks, creating data cleansing processes, and ensuring that customer data is up-to-date and accurate.
• The CRM Executivewill need to work with cross-functional teams to ensure seamless customer experiences across all touchpoints. This may involve collaborating with customer service teams, marketing teams, and sales teams to ensure that the customer experience is consistent and positive.
• The CRM Executivewill be responsible for managing customer feedback and ensuring timely resolution of issues. This may involve developing processes for handling customer complaints, monitoring customer feedback channels, and collaborating with customer service teams to address issues in a timely manner.
• The CRM Executive will need to monitor and report on key performance metrics related to customer retention and satisfaction. This may involve tracking customer engagement levels, retention rates, and customer satisfaction scores, and providing regular reports to senior management.
• The CRM Executivewill need to stay up-to-date on industry trends and best practices in CRM. This may involve attending industry events, reading industry publications, and networking with other professionals in the field to stay informed about emerging trends and best practices.
• Set KPIs to measure campaign results, drive insights and recommendations and communicate these clearly and accurately back to the business, helping to inform business decisions and future campaigns iterations
• The right candidate must have excellent attention to detail. Whether it's managing customer data or following strict instructions for dog care, attention to detail is essential to avoid errors and provide high-quality service.
• The right candidate should have a passion for dogs, should have a high emotional quotient and ideally should have been a pet parent having genuine love for dogs.

Responsibilities:

• PowerPoint presentation editing/creation, extensive graphing and charting in Excel, and general desktop publishing duties.
• Help the business development team in preparing collaterals by editing business presentations to make them client ready.
• Follow design and brand standards.
• Improve and revise graphics file as necessary. Good design principles.
• Work with design team to edit educational material.
• Design and edit expert level PowerPoint presentations.
• Use deep knowledge of Illustrator, Photoshop, Excel and Word.
• Apply creative layout solutions to presentation slides.
• Execute complex and ambiguous edits with minimal direction.
• Support all design decisions with creative, strategic and/or business reasoning.

Mandatory requirements:

• Excellent design skills, and experience with formatting business presentation and documentation
• Team player.
• Preferred experience in Animation, Infographics, and Slide Designing.
• Minimum 1 year of experience of PowerPoint Designing in eLearning content development of educational Industry.

• Well versed in MS Office tools (PowerPoint, Word, Excel & Visio) is of vital importance.
• Having a workable knowledge of Adobe tools is required to work with Photography, Illustrations, etc.
• Should know elements like color theory, typography and layout
• Knowledge of the design principles, document production and print / digital processes.
• Graphics Animations Skill is required

• Typing speed required min 30 WPM in Marathi and English Language.

• While working in a team environment, develop PowerApp applications to design document specifications.
• Provide estimates on a required effort to complete design documents.
• Anticipate risks and issues early and coming up with solutions.
• Keeping up to date with the latest trends and certifications while understanding how these relate to the services the company offers.

• Microsoft Dynamics CRM Development experience, with at least 1-year PowerApp development experience
• PowerApps, Power Automate, REST API integration, Azure Functions, Integrations with Dataverse.
• An IT software development background with a minimum of 3 years of Software development experience
• Knowledge of SDLC and Agile methodologies
• Ability to provide technical advice and proven technical expertise in developing and building fit-for-purpose solutions.