sales Manager

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

We are seeking a Social Media Manager to develop and execute social media strategies that enhance brand visibility, engagement, and growth. The ideal candidate will have a deep understanding of social media platforms, content creation, analytics, and audience engagement. You will be responsible for crafting compelling content, managing social media accounts, and driving community growth.

Key Responsibilities:

• Develop and implement social media strategies to increase brand awareness and engagement.
• Manage and maintain social media accounts (Instagram, Facebook, LinkedIn, Twitter, TikTok, etc.).
• Create and schedule engaging content, including posts, videos, and graphics.
• Monitor social media trends, competitor activities, and audience preferences.
• Respond to comments, messages, and interactions to foster community engagement.
• Collaborate with designers, content creators, and marketing teams to produce high-quality content.
• Analyze performance metrics using tools like Meta Business Suite, Google Analytics, and other social media analytics tools.
• Run paid social media campaigns and optimize them for reach and conversion.
• Stay updated with the latest social media trends, algorithm changes, and best practices.
• Develop reports and insights to improve social media strategies.

Together with the Head of Quality and Patient Safety, the Head of Quality and Patient Experience is

accountable for developing and driving the Trust’s strategy for quality, promoting the highest standards of

healthcare within the organisation. The role requires the post holder to communicate with staff at the highest

levels of the Trust and to engage with key local, regional and national stakeholder to inform development of

strategy and policy. Directly accountability to the Trust Board via the Chief Nurse and Medical Director, the

Heads of Quality provide vital assurance to the Board and its Committees that the Trust’s operations reflect

current best practice within the post holders’ designated areas of expertise and responsibility.

The Head of Quality and Patient Experience is the Trust lead for the following services:

•  Care Quality Commission registration and compliance
• Clinical Audit and Effectiveness
• Patient Experience and Involvement• Complaints management
• Chaplaincy (Spiritual and Pastoral Care)
• Patient Affairs (Bereavement office)
• Voluntary Services
• Promoting inclusion and diversity in relation to patient care – including provision of translating and
• interpreting services

Qualifications and Training

• Educated to Bachelor Degree level in a relevant subject, or hold an equivalent level

professional qualification or equivalent experience at senior level - E

• Relevant leadership or management qualification - E

• Evidence of strong and recent commitment to relevant ongoing professional development 

Minimum Qualifications:

1. Bachelor's degree in Commerce (B.Com) or equivalent.

Preferred Skillsets:

1. Proficiency in advanced Excel functions, such as pivot tables, VLOOKUP, and macros.

2. Hands-on experience with Excel.

3. Strong interpersonal skills to effectively collaborate with Customers and team members.

4. Logical reasoning and problem-solving capability to identify and resolve discrepancies.

5. Attention to detail and accuracy in data analysis.

6. Ability to work both independently and collaboratively within a team.

7. Excellent verbal and written communication skills.

8. Time management and organizational skills.

9. Basic knowledge of accounting principles.

Responsibilities:

1. Perform regular reconciliation of customer accounts to verify the accuracy of financial transactions.

2. Analyze financial data identify discrepancies or anomalies, and investigate the root causes.

3. Prepare and maintain detailed reports and documentation of reconciliation activities.

4. Monitor and report on key performance indicators related to account reconciliation.

At Anarock Tech, we are building a modern technology platform with automated analytics and reporting tools. This offers timely solutions to our real estate clients while delivering financially favourable and efficient results.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ANAROCK is the place for you.

Key job responsibilities

·      Improve, execute, and effectively communicate significant analyses that identify meaningful trends and opportunities across the business

·      Participate in meetings regularly with managers to assess issues and to identify and implement improvements for more-efficient operations

·      Provide strong, timely financial and business analytics for decisions by partners and organizational stakeholders

• Negotiation and Cost-Benefit Analysis.
• Decision-Making Skills.
• Creation of Reports and Dashboards.
• Databases analyses.
• Understand Taxes and implications.
• Financial modelling.
• Able to write SOPs and execute processes.
• Analyse a business or organization, by documenting its systems and processes, assessing its business model, identifying vulnerabilities, and devising solutions.

Experience: 3+ years experience with a well-reputed firm.

Education: B Com; M.Com, MBA from a reputed college.

Skills that will help you build a success story with us

• Understanding the business objective.
• Analytical and critical thinking.
• Good with Outlook, Teams, Zoom, Excel and PowerPoint.
• Understand the basics of digital and offline marketing.
• Strong communication and interpersonal skills.

·      You should be a good team player.

·      Should be able to coordinate with onsite/ functional/development teams for project tasks.

·      Must be dynamic with a strong sense of responsibility and a positive attitude.

·      Stay up-to-date with new testing tools and test strategies

·      Assist in defining new tools for use in quality assessment

We believe you are:

1.    An innovator with intellectual curiosity and creativity

2.    Adaptable, flexible and a professional with integrity

3.    A good communicator with excellent verbal and written communication skills

4.    Problem solver with detailed analytical and judgmental skills

5.    An enthusiastic person in sharing knowledge with team members and

6.    A good mentor for juniors in the team

Quick Glances:

·      What to look for at Anarock

·      Who are we A glimpse of Anarock Tech, know us better

·      Anarock - Media – Visit our media page  

Anarock Ethos - Values Over Value:

Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.

We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity/expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.

A.P.T Portfolio, a high frequency trading firm that specialises in Quantitative Trading & Investment Strategies.Founded in November 2009, it has been a major liquidity provider in global Stock markets. 

As a manager, you would be incharge of managing the devops team and your remit shall include the following

• Private Cloud - Design & maintain a high performance and reliable network architecture to support  HPC applications
• Scheduling Tool - Implement and maintain a HPC scheduling technology like Kubernetes, Hadoop YARN  Mesos, HTCondor or Nomad for processing & scheduling analytical jobs. Implement controls which allow analytical jobs to seamlessly utilize ideal capacity on the private cloud. 
• Security - Implementing best security practices and implementing data isolation policy between different divisions internally. 
• Capacity Sizing - Monitor private cloud usage and share details with different teams. Plan capacity enhancements on a quarterly basis. 
• Storage solution - Optimize storage solutions like NetApp, EMC, Quobyte for analytical jobs. Monitor their performance on a daily basis to identify issues early.
• NFS - Implement and optimize latest version of NFS for our use case. 
• Public Cloud - Drive AWS/Google-Cloud utilization in the firm for increasing efficiency, improving collaboration and for reducing cost. Maintain the environment for our existing use cases. Further explore potential areas of using public cloud within the firm. 
• BackUps  - Identify and automate  back up of all crucial data/binary/code etc in a secured manner at such duration warranted by the use case. Ensure that recovery from back-up is tested and seamless. 
•  Access Control  - Maintain password less access control and improve security over time. Minimize failures for automated job due to unsuccessful logins. 
•  Operating System  -Plan, test and roll out new operating system for all production, simulation and desktop environments. Work closely with developers to highlight new performance enhancements capabilities of new versions. 
•  Configuration management  -Work closely with DevOps/ development team to freeze configurations/playbook for various teams & internal applications. Deploy and maintain standard tools such as Ansible, Puppet, chef etc for the same. 
•  Data Storage & Security Planning  - Maintain a tight control of root access on various devices. Ensure root access is rolled back as soon the desired objective is achieved.
• Audit access logs on devices. Use third party tools to put in a monitoring mechanism for early detection of any suspicious activity. 
• Maintaining all third party tools used for development and collaboration - This shall include maintaining a fault tolerant   environment for GIT/Perforce, productivity tools such as Slack/Microsoft team, build tools like Jenkins/Bamboo etc

Qualifications 

• Bachelors or Masters Level Degree, preferably in CSE/IT
• 10+ years of relevant experience in sys-admin function
• Must have strong knowledge of IT Infrastructure, Linux, Networking and grid.
• Must have strong grasp of automation & Data management tools.
• Efficient in scripting languages and python

Desirables

• Professional attitude, co-operative and mature approach to work, must be focused, structured and well considered, troubleshooting skills.
•  Exhibit a high level of individual initiative and ownership, effectively collaborate with other team members.

APT Portfolio is an equal opportunity employer

Job Description
We are looking for a Back-End Web Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

Responsibilities

• Integration of user-facing elements developed by a front-end developers with server side logic
• Building reusable code and libraries for future use
• Optimization of the application for maximum speed and scalability
• Implementation of security and data protection
  
  

Skills And Qualifications

• Basic understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Management of hosting environment, including database administration and scaling an application to support load changes
• Data migration, transformation, and scripting
• Setup and administration of backups
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Experience with Kafka / RabbitMQ
• Proficient knowledge of NodeJS
• Working knowledge of databases like PostgreSQL and MongoDB
• Experience with AWS Cloud services like S3 and EC2
• Proficient understanding of code versioning tools, such as Git