Render TD

What is WoCo and why should you join?

WoCo is a go-to HRTech solution for new age and fast-growing businesses, built by a team of innovators, technologists, product scientists, outliers, business leaders and people's people. WoCo is truly poised to lead the People, Payroll and Productivity space with some of the best minds in the industry.

Location

Onsite. Gurugram.

What will you do every day?

We are on the lookout for dynamic individuals in the Customer Success Team who can work closely with clients helping them achieve their Digital Transformation goals.

What do you need to ace your role?

• Business Advisor to our clients working towards achieving their digital transformation goals and success metrics. Ability to manage client relationships and expectations
• Act as a techno-functional consultant and provide recommendations on process
• Goal-oriented and data-driven to actively track performance and drive metrics like CSAT, NPS, Adoption and Usage for clients. Analyze customer data to improve the end-user experience
• Experience with metrics like Net Revenue Retention (Upselling), Churn, Customer References & reviews. Work closely with product, sales and other cross-functional teams, (internal and external) with ease to drive these goals
• Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
• Support clients during critical HR events like Appraisal, Increments etc.
• Support clients to resolve queries or bugs, as and when required
• Gather feedback on product experience during the entire customer lifecycle via targeted surveys
• Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
• Share best practices with clients on how to achieve product success with WoCo
• Identify risks proactively, mitigate and escalate as deemed appropriate
• Passionate about Customer Experience and ability to be the customer's voice in guiding the Product Roadmap
• Excellent communication and presentation skills.
• Excellent relationship-building skills
• Be a cultural champion and energy driver

Requirements

• 2-4 years of experience in Customer Success in SaaS
• Exceptional communication and presentation skills, coupled with excellent listening skills
• Analytical and data-driven with ability to work with multiple stakeholders
• Demonstration of good product and consumer thinking during his/her career
• Hands-on and a quick learner. Comfortable with learning new technology
• Basic tech skills especially knowledge of python, Power BI will be a plus
• This role provides you access to PII for which you will abide to follow secure data handling practices to safeguard and protect such data.
• We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Job Title: CRM Executive

Location: Thane (Majiwada)

Age Requirement: Up to 30 Years

Experience: 1–2 years (Pharma industry – Cardio-Diabetic segment preferred)

Responsibilities:

• Manage and maintain customer databases, ensuring accuracy and completeness.
• Coordinate with sales and marketing teams to support CRM activities.
• Generate and analyze reports using MS Excel (Pivot, VLOOKUP, etc.).
• Ensure timely communication with clients and internal teams.
• Support day-to-day CRM operations to drive efficiency and client satisfaction.

Key Skills:

• Strong communication & coordination skills.
• Proficiency in MS Excel and data management.
• Pharma experience in Cardio-Diabetic segment is mandatory.

Note: This is a top priority position – immediate joiners will be preferred.

Requirements

• 3+ years work experience with production-grade python. Contribution to open source repos is preferred
• Experience writing concurrent and distributed programs, AWS lambda, Kubernetes, Docker, Spark is preferred.
• Experience with one relational & 1 non-relational DB is preferred
• Prior work in the ML domain will be a big boost

What You’ll Do

• Help realize the product vision: Production-ready machine learning models with monitoring within moments, not months.
• Help companies deploy their machine learning models at scale across a wide range of use-cases and sectors.
• Build integrations with other platforms to make it easy for our customers to use our product without changing their workflow.
• Write maintainable, scalable performant python code
• Building gRPC, rest API servers
• Working with Thrift, Protobufs, etc.

R&D Skills

Team work and Communication skills (verbal and written)

Acceptance and steadiness under pressure

Showing responsibility and daily reporting

Problem solving and decision-making skills

Creative and innovative ideas

Quality of work and timelines

Bug free development and code quality

Minimum 3+ Years of hands-on experience in developing Python Applications. 
Excellent knowledge of Python and experience in or in-depth understanding of core Python 
Knowledge in Lists, Tuples, and Dictionaries
Excellent knowledge of Python Constructor- Parameterized and Non-Parameterized
Must have experience in core python concepts about data structure, OOPS concepts, XML parsing, XML to JSON, optimizations

Developers should have developed Web Based applications., back end, SQL
Agile and scrum methodology

Should not be test automation, Application development frame work

Excellent Communication Skill

Good to Have 

Django/ Flask 
Strong Hands-on experience in HTML, CSS, DTL(Django Template Language), SASS.
knowledge of SQL