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MyOperator - VoiceTree Technologies logo
Customer Success Manager
MyOperator - VoiceTree Technologies's logo

Customer Success Manager

Vijay Muthu's profile picture
Posted by Vijay Muthu
2 - 6 yrs
₹5L - ₹12L / yr
Noida
Skills
Customer Service
Customer Success
Customer Retention
Key account management
Revenue growth
SaaS
B2B Marketing


MyOperator is India's top cloud communications provider, offering a comprehensive SAAS platform to 10,000+ businesses, including IRCTC, Razorpay, and Amazon. Our services include Cloud Call Center, IVR, Toll-free Numbers, and Enterprise Mobility. We've recently ventured into selling WhatsApp Business Solutions, alongside launching Heyo Phone, an SMB-focused conversation app, backed by super-angels Amit Chaudhary and Aakash Chaudhry. Awarded for ease of use and exceptional customer service, 

MyOperator leads India's cloud communications segment. Explore our solutions like call masking, call confirmation, and multi-store at myoperator.com.


Role Overview

The Enterprise Account Manager will be responsible for managing and growing our relationships with enterprise customers. The ideal candidate will have 2-6 years of industry experience in SAAS or related industries, with a proven track record of managing enterprise accounts and achieving sales targets. This role requires a deep understanding of the SAAS landscape and the ability to navigate complex customer environments.


Key Objectives-

  • Expand Existing Accounts: Drive revenue growth by proactively identifying cross-selling and upselling opportunities within the assigned enterprise accounts. Develop strategic account plans to maximize customer value and increase wallet share.
  • Customer Satisfaction: Act as the primary point of contact for enterprise customers, ensuring their issues and incidents are effectively resolved. Demonstrate a customer-centric approach by transforming customer challenges into opportunities for delight and strengthening long-term relationships.
  • Generate Goodwill: Establish and maintain strong relationships with key stakeholders within customer organizations. Proactively identify opportunities to generate goodwill in the form of new business references, testimonials, and case studies. Leverage satisfied customers to drive new business acquisition.


Responsibilities-

  • Manage a portfolio of enterprise accounts, developing and executing account plans to meet revenue targets.
  • Conduct regular account reviews, identify growth opportunities, and present value propositions tailored to customer needs.
  • Collaborate cross-functionally with internal teams, including Sales, Marketing, Product, and Support, to deliver exceptional customer experiences.
  • Serve as the escalation point for customer issues, ensuring prompt resolution and high customer satisfaction.
  • Stay up-to-date with industry trends, competitors, and market dynamics to effectively position MyOperator's solutions and differentiate them in the market.
  • Continuously track and report on sales activities, account progress, and revenue forecasts using CRM tools.
  • Collaborate with the Marketing team to develop customer success stories, testimonials, and case studies that highlight the value delivered to enterprise customers.
  • Participate in industry events, conferences, and networking activities to expand the company's reach and identify new business opportunities.

Qualifications

  • Bachelor's degree in Business, Sales, Marketing, or a related field. MBA or equivalent is a plus.
  • 2 to 6 years of relevant experience in enterprise account management within the SAAS or allied industries.
  • Proven track record of meeting or exceeding sales targets and driving revenue growth.
  • Strong business acumen and the ability to understand complex customer environments.
  • Excellent communication, negotiation, and interpersonal skills.
  • Customer-centric mindset with a passion for delivering exceptional customer experiences.
  • Self-motivated, goal-oriented, and ability to work independently with minimal supervision.
  • Proficiency in using CRM tools and other sales productivity software.
  • Knowledge of the Indian enterprise market and telephony solutions is advantageous.
  • Should be able to understand and explain technical concepts to the reporting team or customer, troubleshoot technical issues, and work collaboratively with the Sales and Support team.
  • Analytical skills: The candidate should be able to use data to drive decisions and optimize team performance. They should have experience tracking and analyzing customer success metrics, and be able to use this data to identify areas for improvement and make data-driven decisions.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

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Shubham Vishwakarma

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About MyOperator - VoiceTree Technologies

Founded :
2010
Type :
Product
Size :
100-500
Stage :
Bootstrapped

About

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.

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