Job Responsibilities:
- Having a proactive customer support approach
- Testing product features as assigned
- Build & strengthen customer relationships
- Lead scoring and qualification
- Manage incoming chats, emails and handle appropriate follow-up calls and emails
- Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
- Demonstrate the value of the platform to our customers every day by providing amazing customer support
- Maintain existing customer success metrics and data as directed
Job Requirements:
- Excellence at Googling stuff and spoken English
- Ability to meet deadlines and decent depth of thought process
- Capable of operating without much supervision while still producing results
- Not being camera shy and great presentation skills
- Motivation to pursue customer success as a career
- Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
- Technical understanding and ability to troubleshoot and resolve technical problems
Note: The applicant should be comfortable with both the timings, Day Shift Timings as well as the US Shift Timings.Shifts will be rotational.
Brownie Points If - You are great at video presentation and love engaging with customers through videos
Shubham Vishwakarma
Full Stack Developer - Averlon
About StoryXpress
About
StoryXpress (a Techstars-backed company) is an end-to-end video platform and is an efficient and effective way of humanizing the way you promote and sell your product or services, and communicate with your customers. With a suite of professional video tools (Video Creator, Video Recorder, Video Hosting and Analytics, Video APIs, and SDKs), we help small and medium-sized businesses drive more revenue through the strategic use of video. Founded in 2014, StoryXpress has a rich community of 500K+ users including small enterprises to Fortune 500 companies.
Why Join us?
- Get an opportunity to contribute to an exciting, forward-thinking and fast-moving Start-Up.
- Shape-Up your career by working with young and supportive teams and peers!
- Innovation and Creativity is all what matters!
- Friendly Policies, good competitive salaries, team outings and what not!
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About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.
Job Role: Brand Strategist - Brand Consultancy Team
Experience Level: 3+ Years
Location: Bangalore, Karnataka (On-site)
Job Overview: Are you a creative wordsmith with a passion for crafting engaging, informative, and long-form content? Our website team is seeking a talented Content Writer with 2-3 years of experience to join our dynamic and growing organization. In this role, you will be responsible for producing high-quality articles, blog posts, and web content that captivate our audience, drive organic track, and elevate our online presence.
Roles and Responsibilities:
● Define, plan, and execute brand research - primary and secondary.
● Plan & Conduct primary research by way of interviews, site visits, focus groups, etc.
● Plan & Conduct secondary research by way of brand audits and SWOT analyses to assess
strengths, weaknesses, opportunities, and threats.
● Develop brand positioning statements and value propositions that differentiate the company in the marketplace.
● Collaborate with creative teams to develop compelling visual assets, marketing collateral, and brand campaigns.
● Present brand strategies, recommendations, and campaigns
● Stay updated on industry trends, consumer preferences, and emerging technologies to recommend innovative brand strategies and tactics.
Qualifications:
● Bachelor’s degree in Marketing, Communications, or a related field.
● Demonstrable experience as a Brand Strategist, Brand Manager, or similar role with a minimum of 4-5 years in brand development and management.
● Experience in developing and launching successful brand campaigns.
● Strong analytical skills and ability to interpret data, consumer insights, and market research findings.
● Creative thinker with a strategic mindset and a strong understanding of brand identity and positioning.
● Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively.
● Strong leadership and management skills.
● Ability to prioritise and manage multiple projects and deadlines in a fast-paced environment.
● Proficiency in branding tools and software, as well as Google Workspace and project management tools.
Objectives of this role:
● Developing and implementing comprehensive brand strategies that align with the company’s objectives and target audience preferences.
● Conducting branding focused market research and analysis to identify trends, competitive insights, including conducting primary research to understand consumer behaviours that inform brand positioning.
● Defining brand elements, including brand architecture, messaging, value proposition, positioning, tagline, voice, and tone, to ensure consistency across all channels.
● Aiding design & content teams in properly understanding and implementing finalised strategies
● Collaborating with cross-functional teams, including marketing, PR, and web to integrate brand strategies into ongoing initiatives.
● Project ownership, coordination, and client management on key accounts.
Requesting you all to please attach your portfolios to the resume while applying, Profiles without portfolios will not be reviewed.
Key Responsibilities
· Act as the on-site representative of the company at the client’s office.
· Gather, understand, and document client requirements and challenges.
· Coordinate with the Gieom team to provide timely solutions.
· Support application configurations, troubleshooting, and patch deployments.
· Assist clients in understanding the scope of our application offerings (with coaching from our team).
· Maintain professional relationships with client stakeholders to ensure seamless engagement.
Qualifications
· Bachelor’s degree in Computer Science, IT, Engineering, or related field.
· 0–2 years of experience in technical support, client coordination, or similar roles.
· Basic understanding of Generative AI technologies and modern IT and AI applications.
· Strong communication skills (fluency in English and local Mumbai languages preferred).
· Ability to learn quickly, adapt to client environments, and collaborate with remote teams.
· Candidate must be a Mumbai resident or willing to relocate.
Customer Support Executive
No.of Requirements: 100
Qualification : Any Graduate
Mode: Work from office
Fresher or 6+months experience
Language: English + Tamil/ Malayalam/ Kannada/ Hindi
English Versant -4 or 5
Shift- 9am to 8pm for females and 9am to 12pm for males
5 days working, 2 rotational week off
- Inbound process
- Voice process
- No sales
- No target
- It's a query resolution process
- Salary: Upto 20k take home + Pf & ESIC
Candidates those who are interested in BPO sector may eligible to apply
PHP
Javascript
React.js
Angular (2+)
AngularJS (1.x)PHP Developer:
Responsibilities:
- Gathering & Understanding customer requirements.
- Design, code, test, debug and document software according to the functional requirements.
- Write clean, well structured code with proper abstraction and reusability.
- Work independently and deliver projects under tight deadlines.
What makes you the best fit:
- Exceptional programming skills with strong fundamentals in OOPS, MVC and ORM.
- Good knowledge of PHP, Core PHP, Laravel, CodeIgniter, zend, Shopify, HTML, CSS, Javascript, AJAX, JSON and Rest APIs.
- Proficient with code versioning tools like GIT.
- Must have experience in payment gateway, video streaming and image manipulation.
- Basic knowledge of any JS frameworks like Vue, React, Angular.
- Must be able to work independently and perform under strict deadlines.
- Must be a good team player and has good problem solving skills.
uncovering areas for improvement, and developing and
implementing solutions.
- Leading ongoing reviews of business processes and developing
optimization strategies
- Exposure to at least three of our major business segments
(Electronics, Travel, Grocery, Hotels, Wellness, Fashion, Auto etc.)
- Ability to connect the dots to arrive at conclusion faster and with
facts, a strong data savvypersonality
- Deep domain experience in one or two business areas a key
- A Great Data Storyteller with effective visualization
techniques, infographics etc.
- Staying up to date on the latest process and IT advancements
to automate and modernize systems.
Conducting meetings and presentations to share ideas and
findings
- Performing requirements analysis.
- Documenting and communicating the results of your efforts.
- Effectively communicating your insights and plans to crossfunctional team members and management.
- Partner with other stakeholder teams across business units to
develop necessary analysis and documentation in a
collaborative way, communicating effectively and efficiently
with production, managerial, and executive team
- Gathering critical information from meetings with various
stakeholders and producing useful reports.
- Ensuring solutions meet business needs and requirements.
- Performing user acceptance testing.
- Prioritizing initiatives based on business needs and
requirements.
- Serving as a liaison between stakeholders and users.
- Monitoring deliverables and ensuring timely completion of
projects.
- Develop meaningful and lasting relationships with partners for
optimized systems integration, and respond to questions and
concerns from managers and executives with supporting
research and recommendation
- Should have handled Voice | Chat | Email audits for a team of 15 to 20 advisors
- Ensure coaching & feedback is done for team members to improve overall customer experience
- Should have an eye for detail & report non-compliance in audit findings
- Good command in MS Excel
iOS App Development
Swift
Objective CTech @ Omuni, Arvind Internet:
● Our architecture is powered by 50+ microservices, all built on open-source stack
● Our systems process 1+ billion inventory updates a month
● We have best in class integration patterns for fault tolerance and resilience
● We design systems for SaaS offerings, we build for cloud and different form factor
● We have the coolest apps in fashion commerce by combining in-store and digital experiences
● We work on some complex programs involving integrating with disparate external systems
About the role:
Roles & Responsibilities
● Understand functional requirement, design and code
● Preparing high level design(HLD) and low level design(LLD) document
● Adhering to best practices, maintain quality of code and perform unit testing
● Coordinate with other stakeholders to deliver functionality
● Code checkin and code review for peers
● Performance monitoring of application using Firebase and other APM tools, performance tuning
using IDE tools
● Using CI/CD tools to push build to Testflight or other test environments
● Troubleshoot high priority issues
● Mentor junior resources
● Participate in sprint planning and scrum standup calls.
Ideal Candidate profile:
● Understanding of design patterns and MVVM, MVP architectures
● Design and build applications for the iOS platform.
● Proficient with Swift and Swift UI
● Familiarity with RESTful APIs to connect Android applications to back - end services
● Strong knowledge of iOS to build apps for different form factors
● Design, build, and maintain high performance, reusable, and reliable Swift code
● Help maintain code quality and performance monitoring
● Proficient understanding of code versioning tools, such as Git, CI/CD tools
● Experience with performance and memory tuning with tools
● Familiarity with apple push notifications
● Should be able to work in agile environment
● 3-5 year experience in IT with minimum 3 years in iOS app development, Flutter and Dart knowledge
would be great to have
● BTech in CS or any other stream
Sales Executive Job Responsibilities:
- Builds business by identifying and selling prospects; maintaining relationships with clients.
- Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
- Sells products by establishing contact and developing relationships with prospects; recommending solutions.
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
- Prepares reports by collecting, analyzing, and summarizing information.
- Maintains quality service by establishing and enforcing organization standards.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon