Job Responsibilities:
- Having a proactive customer support approach
- Testing product features as assigned
- Build & strengthen customer relationships
- Lead scoring and qualification
- Manage incoming chats, emails and handle appropriate follow-up calls and emails
- Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
- Demonstrate the value of the platform to our customers every day by providing amazing customer support
- Maintain existing customer success metrics and data as directed
Job Requirements:
- Excellence at Googling stuff and spoken English
- Ability to meet deadlines and decent depth of thought process
- Capable of operating without much supervision while still producing results
- Not being camera shy and great presentation skills
- Motivation to pursue customer success as a career
- Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
- Technical understanding and ability to troubleshoot and resolve technical problems
Note: The applicant should be comfortable with both the timings, Day Shift Timings as well as the US Shift Timings.Shifts will be rotational.
Brownie Points If - You are great at video presentation and love engaging with customers through videos
About StoryXpress
About
StoryXpress (a Techstars-backed company) is an end-to-end video platform and is an efficient and effective way of humanizing the way you promote and sell your product or services, and communicate with your customers. With a suite of professional video tools (Video Creator, Video Recorder, Video Hosting and Analytics, Video APIs, and SDKs), we help small and medium-sized businesses drive more revenue through the strategic use of video. Founded in 2014, StoryXpress has a rich community of 500K+ users including small enterprises to Fortune 500 companies.
Why Join us?
- Get an opportunity to contribute to an exciting, forward-thinking and fast-moving Start-Up.
- Shape-Up your career by working with young and supportive teams and peers!
- Innovation and Creativity is all what matters!
- Friendly Policies, good competitive salaries, team outings and what not!
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JOB RESPONSIBILITIES
- Undertake creative content creation initiatives to contribute towards business goals.
- Involve in brainstorming and pitch in ideas for social media posts and campaigns
- Liaise with concerned team members for content marketing strategies which supports and extends marketing initiatives with setting short-term goals.
- Collaborate with designer and copywriter for content requirements.
- Amalgamate ideas with creative agencies and internal team for performance marketing creatives.
- Align brand communication throughout the channels.
- Ensure content created is in sync with brand language, consistent in terms of style, tone and formats and communications as per the brand personality.
- Analyze customer/community feedback and work collaboratively to generate ideas to increase consumer engagement.
- Monitor on-going market trends and competitive activities on digital platforms.
- Own the development and messaging of the brand narrative.
- Create, execute, and manage marketing programs and campaigns.
- Understanding and involve in decisions pertaining to brand budgets.
- Set brand planning calendar, coordinate with cross-functional activities and planning processes, manage timelines, and ensure timely completion of all deliverables.
- Lead the development of strategies and objectives for building and executing year-round brand engagement through partnerships, social media, and varied platforms.
- Involve in brand pitch and narrations for influencer/celebrity collaborations.
JOB REQUIREMENTS
- Education: Bachelor's degree in Marketing, Business, or related field. MBA preferred.
- Work Experience: 5-7 years of experience in brand management, brand marketing and creative content creation.
DESIRED PROFILE
- Excellent written and Oral presentations skills
- Insightful as well as an aptitude for creative, out of the box thinking.
- On top of industry trends and consumer psychology.
- Knowledge of consumer marketing.
- Ability to think both creatively and strategically.
- Deadline-oriented, inquisitive, with great follow-up and reporting skills.
- Solid exposure to content creation for social media platforms and experience working with influencers/celebrities.
- Project and budget management skills.
- Quick and enthusiastic learner
Key Responsibilities:
- Develop and Maintain CI/CD Pipelines: Design, implement, and manage CI/CD pipelines using GitOps practices.
- Kubernetes Management: Deploy, manage, and troubleshoot Kubernetes clusters to ensure high availability and scalability of applications.
- Cloud Infrastructure: Design, deploy, and manage cloud infrastructure on AWS, utilizing services such as EC2, S3, RDS, Lambda, and others.
- Infrastructure as Code: Implement and manage infrastructure using IaC tools like Terraform, CloudFormation, or similar.
- Monitoring and Logging: Set up and manage monitoring, logging, and alerting systems to ensure the health and performance of the infrastructure.
- Automation: Identify and automate repetitive tasks to improve efficiency and reliability.
- Security: Implement security best practices and ensure compliance with industry standards.
- Collaboration: Work closely with development, QA, and operations teams to ensure seamless integration and delivery of products.
Required Skills and Qualifications:
- Experience: 2-5 years of experience in a DevOps role.
- AWS: In-depth knowledge of AWS services and solutions.
- CI/CD Tools: Experience with CI/CD tools such as Jenkins, GitLab CI, CircleCI, or similar.
- GitOps Expertise: Proficient in GitOps methodologies and tools.
- Kubernetes: Strong hands-on experience with Kubernetes and container orchestration.
- Scripting and Automation: Proficient in scripting languages such as Bash, Python, or similar.
- Infrastructure as Code (IaC): Hands-on experience with IaC tools like Terraform, CloudFormation, or similar.
- Monitoring Tools: Familiarity with monitoring and logging tools like Prometheus, Grafana, ELK stack, or similar.
- Version Control: Strong understanding of version control systems, primarily Git.
- Problem-Solving: Excellent problem-solving and debugging skills.
- Collaboration: Ability to work in a fast-paced, collaborative environment.
- Education: Bachelor’s or master’s degree in computer science or a related field.
We are seeking a Senior graphic designer to join our team. You will be designing a wide variety of things across digital and offline media. To be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and show amazing attention to detail. Location: Malviya Nagar, Jaipur Rajasthan Pay Range: 4.00 LPA to 6.00 LPA Experience: 3 Years to 5 Years Bachelor’s degree in graphic design or related field. Experience as a graphic designer or in related field. Demonstrable graphic design skills with a strong portfolio. Proficiency with required desktop publishing tools, including Photoshop, In Design, Illustrator and CorelDraw. A strong eye for visual composition. Effective time management skills and the ability to meet deadlines. Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
In today’s marketing-dependent consumer world, businesses demand innovative brand solutions and our client is engaged in providing brand solutions across businesses. They import renowned global brands & distribute the same. They have a dedicated eCommerce practice to build digital retail footprints for their brands in India. They focus on major categories under FMCG such as F&B, Personal care, etc. and also Home & Fabric Care.
Founded in 2003, our client has over 250 Pan-India Distributors and more than 300 SKUs. They deal with 25+ brands and some of the brands are Mogu Mogu, SAN REMO, Simpkins, Moccona, OMINO BIANCO, etc.
As a Assistant Manager - Business Intelligence, you will be responsible for support building and executing portfolio and respective brand execution strategy by mining, understanding, internalising, and creating action stands about inflow and outflow of information from different internal and external sources.
What you will do:
- Assimilating sales & inventory data streams from different ecommerce partners daily
- Planning different inventory streams for all portfolio brands vis--vis PO requirements
- Building future projection models for brands to support healthy and sufficient inventory capacities
Desired Candidate Profile
What you need to have:- Self direction
- Ability to think beyond operational hurdles
Job Title: Jr Software Engr Java
Experience: 2+ Years
CTC: 6-12 LPA
Location: Mumbai
Face-to-face interview at the office
What we want:
We are looking for someone who has has strong knowledge and 2+years’ of experience in Core Java, Spring MVC, Restful API, SOAP, Golang
What you will do:
•Developing REST APIs for the platform
•Developing & maintaining an UX Panel
•Integration with third party applications using APIs
•Design, Develop and execute performance tests to simulate traffic of large-scale events
•Analyse complex problems/issues in load tests, production servers, and identify the bottlenecks and optimize performance.
•Analyse usage patterns, and application behaviours and translate that into performance optimizations.
•Determine how to meet scalability requirements while ensuring reliability within a platform
•Design and maintain tools for reporting on performance metrics.
Detailed Requirements:
Excellent knowledge of Golang, Core Java, Spring MVC, Restful API,SOAP
Additional knowledge of Java internals, GO Lang, plus.
Experience in developing, optimizing and operating high traffic projects/websites is a plus.
Experience in using Java Profilers and performance engineering.
Experience in writing multithreaded web applications.
Good knowledge of basic Linux commands to debug system issues and limitations a must.
Experience in Agile/SCRUM is a big plus
Experience in hibernate and spring MVC framework is a plus.
Ability to manage multiple modules simultaneously
Ability to work under pressure & deal with people diplomatically
Should have experience of leading a team & a strong motivator
Strong academic record is a big plus.
Responsibilities
- In this role, you should be able to work independently with little supervision.
- You should have excellent organization and problem-solving skills.
- If you also have hands-on experience in software development and agile methodologies, we’d like to meet you.
- You will be responsible to develop high-quality software that is aligned with user needs and business goals.
- 5 to 10 years of end-to-end development using Java & UI technology (ReactJS)
- Good knowledge of any relational database).
- Experience in JavaScript along with an OOP language
- Well versed with testing concepts and methodologies
- Agile/Scrum development and full SDLC from development to production deployment.
- Analytical mind with problem-solving aptitude.
- Ability to work independently.
- Excellent written and oral communication skills.
Java Architect/Technical Lead-
Responsibilities-
- Deliver technical strategies and solutions, application development, and end-users services
- Lead projects to implement new or enhance existing functionalities including articulating requirements and translating them into effective technical solutions
- Build and maintain strong relationships and partnerships with team members across globe and customer stakeholders
- Work collaboratively as a team player to develop mutually acceptable solutions, and act as a mentor to the team
- Solve problems and provide support, taking responsibility to make decisions when appropriate
- Effectively communicate with team members and customers, Be able to articulate technology to a non-technical audience
- Build relationships with technical team members in all offices
- Track and manage dependencies across lines of business and platforms, Maintain technical risks register with mitigations
- Create or maintain architectural artifacts like architectural overview, architectural decisions, integrations diagram, non-functional requirements
- Collaborate with other technical team members and create a forum for sharing knowledge
- Come up with innovative ideas to improve quality in delivery
- Deploy, administer and support Microservices components in a RedHat OpenShift environment
- Should be hands-on and be ready to write complex code while mentoring junior developers to learn
- Thrive in a fast-paced and dynamic work environment and lead by example
Skills & Experience-
- 15-20 years experience working on projects utilizing: Java, Web Development/REST (preferably with Spring), Linux, JUnit, Mocking, Maven, JavaScript, GIT
- Experience in the following areas are preferred – Microservices, Spring Boot, Spring Security with OAuth2, SOAP and SOAP UI, Jenkins configuration, AngularJS, RedHat PaaS (RHEL, Kubernetes, OpenShift, Camel, Fuse)
- Well versed in front end and back end development
- Good understanding of encryption technology
- Knowledge of infrastructure especially cloud infrastructure is desirable
- Should be conversant with DevOps methodologies
- At least 3 years of experience as a technical lead – coaching, presenting architectural/design elements to customers and team members
- Should possess strong problem solving and analytical skills
- Should have experience reviewing code for team members and etching out a concrete code quality plan
- Should have at least two years of experience working on projects using Test Driven Development (TDD)
- Should have 2+ years of experience using JUnit on projects
- Consistent incorporation of best practices and standards while coding; in particular: secure coding practices
- Good Exposure to building secure and scalable applications
- At least 4+ years handling customers directly should have presented architecture artifacts and technical solutions to customers and influenced customers
- Excellent communication (verbal and written) and interpersonal skills – should be able to influence customer stakeholders and senior management
- Team player and ability to work proactively, provide mentorship and directions to the team and making technical decisions independently
Qualification-
- BE/MCA or equivalent area
- 15-20 years of software industry experience
Thingworx Developer/Sr Developer
Required experience range between 3-6 years.
· Thingworx Navigate experience desired
· Languages - Java, JavaScript & CSS
· Experience in Core Java, Java collections & Oops Concept
· Databases – MySQL, MS-SQL
· Having good working knowledge with XML, JSON.
· Design and Application development using Thingworx version - (8.2,8.5,9.X)
· ThingWorx service creation using JavaScript
· Develop ThingWorx extension using Java
· ThingWorx service creation using Java Extension
· ThingWorx mashups design and development
· Data storage in ThingWorx - Stream/Value Stream/Data Tables
· Integration with source/target system using REST API, data Files.
· Familiar with Agile Methodologies (SCRUM)
· Thingworx Integration with 3rd apps preferred and will be added advantage
- The main roles and responsibilities would be:
- Deliver high quality mobile apps on Android platforms.
- Create best practice, drive initiatives to build reusable frameworks, components and solutions.
- Engage with the team to create a knowledge centre on Android.
- Minimum experience of 1 years needed. Ideally more than 2 years.
- Maps based apps.
- Payment gateway integration: (PayPal, Stripe, Paytm etc).
- Integration of webservices
- Marketplace apps
- Live Streaming
- Offline application development.
- Strong OO design and programming skills in Java
- Android SDK
- JSON/REST API
- Social Media APIs
- UML/Design Pattern
- Knowledge of Retrofit,Volley,Dagger2,Realm,RxJava,Espresso
- Knowledge of android architecture component(LiveData etc).
- Working Experience on MMVM and MVP architecture
- Experience in SQL and NOSQL databases.
- Familiarity with cloud message APIs and push notifications
- Understanding of Googles Android design principles and interface guidelines
- Proficient understanding of code versioning tools, such as Git.
- Work closely with the leadership team to define roadmap and development plans
- Help define and implement standards and promote best practices for the Android development team
- Tackle daily challenges with your creative problem solving recommendations
- Mentor and contribute knowledge to the rest of the team and the organization
- Strong knowledge of Android UI design principles, patterns, and best practices
- Experience with threading, and performance tuning
- Ability to understand business requirements and translate them into technical requirements
We are now looking to onboard an exceptional Fullstack Developer on our team at a Senior Software Engineer/ Engineering Lead level. They will be an integral part of our technology function and work on challenging, cutting-edge problems, and contribute to the solution design and development for various software systems and subsystems. They will develop new and interesting products for our B2B users and will work with the best minds in the industry. They will also be required to lead, hire, and set up a team to meet our product objectives.
We are looking for someone who can :
- Think like a product owner
- Design and build new products and manage their delivery
- Drive culture, learning, and development of team members and of the larger org
- Mentor, motivate & ensure delivery from a small team
- Take ownership and get the job done
- Ensure the quality of deliverables
You should have :
- 4-7 years of hands-on experience in the design and development of applications using NodeJs, ReactJs, MySQL, etc.
- Good architectural and design skills
- Strong coding, data structures, and algorithms
- An engineering degree preferably, from a top-tier school (or an equivalent experience)
- Proficient understanding of code versioning tools, such as Git/SVN
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Experience in Elastic Search/ Solr/ Amazon AWS
- Experience building sites to function cross-platform and cross-browser
- The ability to own end-to-end responsibility
- The role will give you an opportunity to work with a cross-functional team from Business, Product, and Design, and lead a team of 4-7 rockstar engineers.
We have:
- A team of aces, from top-tier schools and startups, to work with
- A fast-paced, data-driven, and fun work environment
- A huge appetite for new, disruptive, creative, and implementable ideas
- An open work culture
We offer:
- Competitive salary
- A great working environment with an opportunity to work directly with the founders on very exciting real-life problems
- Opportunity to grow really fast.
- Opportunity to hire a team & mentor them.
- ESOPs
If this is something that interests you, let's talk.