Job Responsibilities:
- Having a proactive customer support approach
- Testing product features as assigned
- Build & strengthen customer relationships
- Lead scoring and qualification
- Manage incoming chats, emails and handle appropriate follow-up calls and emails
- Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
- Demonstrate the value of the platform to our customers every day by providing amazing customer support
- Maintain existing customer success metrics and data as directed
Job Requirements:
- Excellence at Googling stuff and spoken English
- Ability to meet deadlines and decent depth of thought process
- Capable of operating without much supervision while still producing results
- Not being camera shy and great presentation skills
- Motivation to pursue customer success as a career
- Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
- Technical understanding and ability to troubleshoot and resolve technical problems
Note: The applicant should be comfortable with both the timings, Day Shift Timings as well as the US Shift Timings.Shifts will be rotational.
Brownie Points If - You are great at video presentation and love engaging with customers through videos
Subodh Popalwar
Software Engineer, Memorres
About StoryXpress
StoryXpress (a Techstars-backed company) is an end-to-end video platform and is an efficient and effective way of humanizing the way you promote and sell your product or services, and communicate with your customers. With a suite of professional video tools (Video Creator, Video Recorder, Video Hosting and Analytics, Video APIs, and SDKs), we help small and medium-sized businesses drive more revenue through the strategic use of video. Founded in 2014, StoryXpress has a rich community of 500K+ users including small enterprises to Fortune 500 companies.
Why Join us?
- Get an opportunity to contribute to an exciting, forward-thinking and fast-moving Start-Up.
- Shape-Up your career by working with young and supportive teams and peers!
- Innovation and Creativity is all what matters!
- Friendly Policies, good competitive salaries, team outings and what not!
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Redux/FluxFrontend: Typescript, React, Redux, Native JavaScript
Backend: NodeJs is a plus
Infrastructure: AWS or GCP
We will spare no efforts to ensure empowers you to do the most important and
impactful work of your career—
● Opportunity to work closely with the founding team who built and scaled public
infrastructure such as UPI, GST, Aadhar, etc.
● We care deeply about your development. So we work hard to provide you with:
○ Exposure to other verticals such as business, product, design, etc.
○ A fully stocked library and unlimited book budget.
○ Tickets to conferences and industry events.
○ Weekly learning sessions on Friday where we invite both team members and
external experts to teach you something new.
○ Sponsored music classes where you can pick your choice of instrument from
Piano, Guitar, Drums, Violin, Trumpet, and even learn vocals—on the house!
● Attractive compensation. We don’t want money to ever be a worry. So you can focus
on doing your best work.
● Kick-ass benefits including comprehensive health insurance for you and your family,
extraordinary coffee, and a beautiful office with lots of solid wood and natural light.
● We work hard to make sure our team is diverse and varied. We interview and hire
purely on merit, skill, and competence—everything else is irrelevant
Job Title: State Sales head Job Category: Full time
Qualification Graduate in computer science, BE, /MBA Location Madhya pradesh State
Salary Range 50000 PM + Incentives Experience: More than 5 years
Position Overview: We are seeking a State Sales head with a passion for education and a proven track record
in sales to lead and expand our presence in the Madhya Pradesh state. Ambitious and energetic candidates required
expertise in customer aquacation strategy & dedication for effective sales & marketing strategy to drive
sustainable financial growth with forging strong relationships & product knowledge.
Key Responsibilities:
● Sales Strategy: Develop & execute a comprehensive sales strategy that aligns with the company's
goals and objectives. Continuously evaluate and refine the strategy based on market trends & customer
feedback.
● Revenue Growth: Meet and exceed revenue targets by identifying business opportunities, negotiating
contracts, and managing the sales pipeline. Foster long-term relationships with key accounts.
● Market Analysis: Stay updated on industry trends, customer needs to inform product development and
sales strategies. Conduct market research,competition & competitor analysis to identify opportunities
for growth.
● Sales Process Optimization: Implement & improve sales processes, systems & follow the best
practices in sales and customer relationship management, use tools to enhance efficiency &
effectiveness.
● Reporting and Analysis: Regularly analyze sales data and performance metrics to provide insights
and recommendations for improvement. Present reports to senior management to track progress and
make informed decisions.
● Customer Engagement: Collaborate with the marketing team to create targeted marketing campaigns,
promotions, and events to attract and retain customers. Ensure exceptional customer satisfaction
through effective communication and support.
● Collaboration: Identify and establish strategic partnerships with educational institutions, organizations
& other stakeholders to expand the company's reach and influence in the EdTech sector.
Qualification and experience:
● Proven working experience as a State Sales head in K-12 or CBSE school business,
● Proven sales track record, computer Proficiency for proposal development & CRM tools
● Market knowledge, strong relationship is expected with ability to build rapport
● Good analytical and strong problem solving skills, listening and questioning skills, combined with the
ability to interact confidently with clients, able to work under pressure in result oriented manner
● Graduate from any branch computer science, MBA, BA, B.Com
● Edtech/Book publisher or sales & marketing experience are added advantages
Company Profile: Scholarclone is an innovative EdTech company committed to transforming education
through cutting-edge technology solutions. We provide a range of online learning & administrative platforms,
resources, & tools designed to empower educators and learners alike. With a mission to make education
accessible and engaging, administrative solutions and integrated business applications to a wide spectrum of
clients including education institutes.
About Company
Our client is a community-based marketplace for global wellness entrepreneurs (both in services and products) and consumers. They provide platform and technology to enable sustainable & holistic wellness professionals to be successful. For the consumers, they create health awareness through our enriching content and help them reach their health goals through our world-class Experts, tools, programs and products.
Key Responsibilities:
- Develop engagement strategies and content calendars for official online communities/groups on platforms like Instagram, Facebook, Twitter & more
- Drive partnerships & collaboration with relevant online communities, superusers & social media influencers
- Work with product, creative, content & brand partnerships teams to develop member messaging for new campaigns, features, and product launches
- Create a social engagement playbook/guidelines for community moderators
- Track & report trending topics and sentiment & feedback among the member community across all channels (social media, reviews, support, etc.)
- Responsible for developing a sense of community amongst the Client creator base
- Ensure all Client creators are benefiting from the community
- Formulate customer delight moments
- Develop non-product solutions that will enable retention and increase customer satisfaction
- Develop partnerships that will help in creator retention
Requirements:
- Graduate with 1-3 years experience in social media & community management
- Active and engaged participant in social media
- Strong verbal, written and presentation skills to communicate effectively
- Strong interpersonal skills and ability to build relationships with cross-functional stakeholders
- Highly organized, detail-oriented and able to manage/execute multiple ongoing projects
- Ability to identify and track relevant community KPIs
- Good network among influencers
Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey will more than 2 decades of experience in recruitment, training, and coaching.
About our Client :-
Our client is a B2B2C tech firm backed by a Retail Giant and tech venture capitalist founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech.
The company aims to become one app to manage all your brands loyalty points, cashback and coupons. It will have additional content and discovery layer for customers and brands for further engagement and commerce.
Key Responsibilities :-
- Own and scale the direct to consumer business; be responsible for its P&L
- Build and scale the user growth (paid + organic marketing), conversion (including liaison with product growth), retention/CRM and reactivation by building a repeatable, sustainable & defensible growth machine.
- Use the data to create customer personas, improve revenues and minimise costs and expenditures; create a culture of structured experimentation and iteration to drive growth
- Hire and develop a front line team to meet GROWTH business goals and requirements; build core talent capabilities around each of its sub-function namely User Growth, Conversion, Retention & Reactivation
- Drive maturity improvement in GROWTH function's execution and performance management via data-based decision making
- Navigate smoothly across multiple teams (product, marketing, tech, etc.) within the organisation to drive cohesiveness and enable a - one team- positive working culture
Experience, Skills & Knowledge :-
- Seasoned professional out of which minimum 3+ years of demonstrated experience of GROWTH function ownership and scale in a consumer tech startup
- Customer centricity focus and ability to bring - voice of customer- in decision making
- Leadership and team management experience
- Understanding the different types of customer acquisition channels - including paid and owned media as well as earned media (PR, word of mouth, organic SEO)
- Entrepreneurial mindset with ability to hustle and sharp business acumen
- Exceptionally curious, bold thinker, applying outside-in thought leadership to reimagine ways of performing work - with a passion for inventing and simplifying
- Ability to assess and mitigate risk, forecast both long and short-term outcomes, and navigate scenarios in B2C business environment
- Ability to communicate across multi-cultural and experience levels, internal & externally
- Analytical rigour i.e. should prefer data to challenge status quo, engage mind, direct hypothesis- driven thinking and structure complex issues.
· Identifying opportunities in target markets for your organization’s products and services
· Generating leads through cold calling prospective clients or networking at trade shows
· Developing and nurturing relationships with key customer accounts
· Keeping up with the latest industry developments, including market positioning of corporate competitors
· Assessing client needs and the company’s ability to meet those needs
· Following up with new leads and referrals generated from the sales team
Requirements:
- Bachelor’s degree in business, marketing or related field.
- Experience in sales, marketing or related field.
- Strong communication skills and IT fluency.
- Ability to manage complex projects and multi-task.
- Excellent organizational skills.
- Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
Responsibilities:
• Collateral Development: Create compelling marketing collateral using PowerPoint presentations that communicate our brand, products, and services.
• Market Research for Collaterals: Conduct research to gain insights into market trends, customer behavior, and competitors, with a focus on aligning marketing collaterals with our company's materials while maintaining consistency with our existing brand materials.
• Visual Design: Utilize Adobe Creative Cloud tools, Canva, and PowerPoint to design visually appealing graphics, images, and visuals for marketing materials.
• Communication: Maintain effective communication with consultants from various regions, ensuring a smooth exchange of ideas and information. Excellent written and verbal communication skills are essential.
• Social Media: Support our social media presence and engage with our audience. This includes supporting the sharing of content, responding to messages, and monitoring social media performance.
• Stakeholder Management: Develop and nurture relationships with key stakeholders, both internal and external, to ensure alignment and collaboration on marketing initiatives.
• Administrative Tasks: Perform various administrative tasks related to marketing, including but not limited to email communication, document organization, and file management.
• Time Management: Efficiently manage your time to meet project deadlines, even in high-pressure situations. Prioritize tasks effectively to ensure smooth project execution.
• Adaptability: Be a versatile team player willing to take on various roles and responsibilities as needed. Embrace change, and proactively learn and adapt to new processes and technologies.
React.jsJavascriptRedux/FluxWe are looking for a great JavaScript developer who is proficient with
React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy
to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality products are important.
Responsibilities:
● Developing new user-facing features using React.js
● Building reusable components and front-end libraries for future use
● Translating designs and wireframes into high-quality code
● Optimizing components for maximum performance across a vast array of web-capable devices and browsers
Skills and Experience:
● 2-3 years Experienced
● Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
● Thorough understanding of React.js and its core principles
● Experience with popular React.js workflows (such as Flux or Redux)
● Familiarity with newer specifications of EcmaScript
● Experience with data structure libraries (e.g., Immutable.js) -
● Knowledge of isomorphic React is a plus
● Familiarity with RESTful APIs
● Knowledge of modern authorization mechanisms, such as JSON Web Token
● Familiarity with modern front-end build pipelines and tools
● Experience with common front-end development tools such as Babel, Webpack,NPM, etc.
● Ability to understand business requirements and translate them into technical requirements
● A knack for benchmarking and optimization
● Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
We are looking for an experienced Senior Manager to head our sales efforts, and who can play pivotal role in the growth of our leading app - Wiser AI.
https://getwiser.ai/" target="_blank">https://getwiser.ai/
The primary goal is to be able to reach out to global brands and eCommerce merchants, offering our apps as a solution to help them grow their business. But at the same time, help us drive our revenue growth.
Experience in the Shopify ecosystem is important to have.
Job Duties and Expectations
- Identify ideal target accounts -
- Shopify Enterprise and Shopify Plus merchants, who will find value in what our apps offer
- Achieve revenue goals through coordination and management of product development to sales channels
- Manage internal and external relationships with eCommerce merchants using Shopify
- Work with team to understand and adapt to the changing Shopify ecosystem and online merchant needs
- Able to innovate and work independently in a dynamic startup environment
- Great personality, positive attitude, passionate about making a difference
Kubernetes
Docker
Amazon Web Services (AWS)Job description
The role requires you to design development pipelines from the ground up, Creation of Docker Files, design and operate highly available systems in AWS Cloud environments. Also involves Configuration Management, Web Services Architectures, DevOps Implementation, Database management, Backups, and Monitoring.
Key responsibility area
- Ensure reliable operation of CI/CD pipelines
- Orchestrate the provisioning, load balancing, configuration, monitoring and billing of resources in the cloud environment in a highly automated manner
- Logging, metrics and alerting management.
- Creation of Bash/Python scripts for automation
- Performing root cause analysis for production errors.Requirement
- Proficient in Linux Commands line and troubleshooting.
- Proficient in AWS Services. Deployment, Monitoring and troubleshooting applications in AWS.
- Hands-on experience with CI tooling preferably with Jenkins.
- Proficient in deployment using Ansible.
- Knowledge of infrastructure management tools (Infrastructure as cloud) such as terraform, AWS cloudformation etc.
- Proficient in deployment of applications behind load balancers and proxy servers such as nginx, apache.
- Scripting languages: Bash, Python, Groovy.
- Experience with Logging, Monitoring, and Alerting tools like ELK(Elastic-search, Logstash, Kibana), Nagios. Graylog, splunk Prometheus, Grafana is a plus.
Must Have:
Linux, CI/CD(Jenkin), AWS, Scripting(Bash,shell Python, Go), Ngnix, Docker.
Good to have
Configuration Management(Ansible or similar tool), Logging tool( ELK or similar), Monitoring tool(Ngios or similar), IaC(Terraform, cloudformation).Industry: Recruitment & Staffing (must have)
Required Experience and Qualifications:
- 2 years of experience
- Should have sold/is selling recruitment/talent/staffing/workforce solutions
- Hands-on experience in sales, business development, B2B, lead generation, telephone & email prospecting, corporate sales, market mapping & research, cold calling, appointment generation, etc
- Passionate about making talent acquisition cognitive
- New customer acquisition
- Ready to learn and unlearn
Benefits: Paid holidays, work detox leaves, menstruation leaves for women, robust incentive plans, education allowance, mobile reimbursement, etc.
Key Tasks and Duties:
- Prospecting for new clients/lead generation
- End-to-end B2B selling
- Monthly and annually new client acquisitions
- Direct communication with customers via e- mail and telephone to promote Reed & Willow & its Service Range
- Execute marketing plan/marketing campaigns (e.g. targeted e- shot, mail shot)
- Follow up and qualify contacts from web registrations, promotions, events, and other marketing and sales activities
- Preparation and presentation of results from campaigns
- Setting up Sales Meetings with qualified prospects
- Recording of all sales activities in the CRM- Market research feedback
Traits of our Team:
Motivation and drive:
- Is driven and enthusiastic, which encourages commitment from others
- Responds positively to problems and uses them as an opportunity to do things differently or better
Planning and organizing:
- Structures work to achieve the best outputs
- Anticipates and adjusts for problems and roadblocks, taking responsibility for prior commitments
Delivering results and continuous improvement:
- Is flexible and able to revise the plan when needed
- Analyses issues or set- backs without bias, and is open about mistakes to encourage learning
- Meets targets and deadlines
Follow CutshortSubodh Popalwar
Software Engineer, Memorres