Customer Success Associate - SaaS | B2B

The Logistics Executive is responsible for managing and coordinating end-to-end logistics and shipping operations to ensure timely, cost-effective, and compliant movement of goods. The role involves close coordination with internal teams, freight forwarders, CHA, transporters, vendors, and third-party agencies to support smooth export and import operations.

Key Responsibilities

• Negotiate ocean freight rates with shipping lines and freight forwarders and arrange competitive quotations as per shipment requirements.
• Provide daily freight rate updates to concerned internal departments.
• Book vessels and containers in line with shipment schedules and customer commitments.
• Track and update daily shipment status in Excel/MIS sheets and circulate updates to stakeholders.
• Monitor container lift-on, lift-off, gate-in, gate-out, and stuffing activities to ensure operational accuracy.
• Supervise daily container stuffing and coordinate with operations teams to avoid delays or discrepancies.
• Monitor the movement of export documents and ensure timely submission to CHA, forwarders, banks, and customers.
• Coordinate with CHA, forwarders, transporters, vendors, and internal operations teams for smooth shipment execution.
• Track shipments from origin until final delivery at destination and resolve transit-related issues.
• Handle coordination for third-party agency certifications, inspections, and related documentation.
• Monitor freight, transportation, and logistics invoices and coordinate with Accounts department, CHA, forwarders, and vendors for verification and payment processing.
• Identify, track, and report additional local charges and cost variations to management.
• Follow up with forwarders for release of Delivery Orders (D.O.), container availability, and booking confirmations.
• Handle troubleshooting situations such as delays, rollovers, documentation issues, port congestion, or operational challenges.
• Prepare and maintain daily, weekly, and monthly MIS reports for management review.

Reporting & Documentation

• Conduct periodic reporting of all logistics and shipment-related activities.
• Manage documentation, filing, and record-keeping in compliance with company and regulatory requirements.
• Prepare reports as required by the Reporting Manager, Directors, or Managing Director.

Ad-hoc & Development Activities

• Assist in ad-hoc logistics and operational activities as assigned.
• Develop, review, and update Standard Operating Procedures (SOPs) to improve efficiency and compliance.
• Participate in periodic logistics-related visits and meetings with vendors, CHA, forwarders, and service providers as required for smooth operations.

Skills & Competencies

• Strong knowledge of logistics, shipping, and export/import procedures
• Excellent coordination and communication skills
• Proficiency in MS Excel and MIS reporting
• Good negotiation and cost-control abilities
• Strong problem-solving and troubleshooting skills
• Ability to multitask and work under deadlines

What We're Looking For

MUST-HAVE

• Proven track record shipping AI/ML products — LLMs, agentic systems, NLP, or vision

• Deep understanding of transformers, embeddings, fine-tuning, and RAG — not surface-level

• GTM experience: positioning, pricing, channel strategy, and adoption metrics

• Working knowledge of at least one programming language (Python preferred)

• Ability to turn ambiguous problems into product decisions quickly

GOOD TO HAVE

• Hands-on with agentic AI frameworks (LangChain, AutoGen, CrewAI, or similar)

• Background in consumer research, CPG/FMCG, or social analytics

• Experience in a zero-to-one or founding team environment

• Engineering or technical degree from a Tier 1 institution

Why Join

• Work with a CPTO who codes — no layers between your ideas and engineering

• Real clients, real scale — your product drives billion-dollar decisions at Unilever, P&G;

• Category-defining space — no dominant player in video-native consumer intelligence yet

• Small team (~132 people), startup pace, enterprise credibility

• Ownership and impact from Day 1

Urgent opening in our company Hospitality Minds Pvt Ltd

Location - Borivali Mumbai

Work Type - Onsite

JOB OPENING- WEBSITE COORDINATOR

Job Title: Website Coordinator

Location: Spacejam, Sector 82, Mohali

Work Mode: Onsite

Experience: 2–3 Years

Salary: ₹30,000 per month

About the Role:

We are looking for a proactive Website Coordinator with strong hands-on experience in both frontend

and backend web development. The ideal candidate should be well-versed in platforms like WordPress,

Shopify, Wix, Squarespace, and Element or. In addition to development work, this role involves

project coordination, ensuring smooth communication between internal teams, clients, and vendors.

Key Responsibilities:

● Develop, update, and maintain websites on platforms such as WordPress, Shopify, Wix, and

Squarespace.

● Customize themes, integrate plugins/apps, and troubleshoot performance or UI/UX issues.

● Coordinate with designers, content writers, and clients to ensure website deliverables meet

expectations and deadlines.

● Manage basic SEO setups, website backups, security updates, and performance optimization.

● Maintain documentation and provide regular project updates.

● Assist with testing, deployment, and monitoring of websites.

Key Requirements:

● 2–3 years of proven experience in web development and CMS platforms.

● Proficiency in HTML, CSS, JavaScript, PHP (for WordPress), and related tools.

● Experience with drag-and-drop builders like Element or, Web flow, etc.

● Familiarity with Shopify app integration, payment gateways, and theme customizations.

● Strong communication, problem-solving, and coordination skills.

● Ability to work independently and manage multiple web projects simultaneously.

● Willingness to work onsite and be the point of contact for all web-related tasks.

What does the role look like?

Software Development Engineers FE will be responsible to participate in all stages of the software product development life cycle. This will include analyzing system and user requirements, designing software flowcharts, creating user interfacing applications (Web Or Mobile) , troubleshooting bugs, and running tests to improve system functionality.
An ideal candidate would be someone who has proficiency in Flutter and JavaScript frameworks, good analytical skills, the ability to anticipate issues and frame remedial actions, and excellent teamwork skills.

What will you be doing?
● Write simple, efficient, and maintainable code.
● Design, develop, scale and maintain User Application written in JS or Dart.
● Manage individual priorities, deadlines, and deliverables.
● Validating the functionality and security of the application.
● Function well in a fast-paced, rapidly changing environment
● Ensuring best coding standards and practices to improve and maintain quality.
● Meeting with the engineering and product team to discuss project definitions and goals.

What will you need ?
● Bachelor/Master degree in CS or related field from a reputed college
● Sound knowledge of JavaScript or Flutter technologies.
● Solid grip on the programming basics like DS and algorithms, OOPS.
● Understanding & experience with restful APIs and microservice architecture
● Prior experience in start-ups or health-tech will be a plus

Role: Process Specialist

Location: Visakhapatnam

Experience: 0-2 Years

·      Excellent English to enable customer communication (Written and Verbal)

·   Good knowledge of Telecommunication, Vendor portals and Mobility ordering (Wireless and fixed )

·      Need to handle client chats, emails and calls

·      Good knowledge of MS Office

·      Need to have strong typing skills with a high level of accuracy

·      Flexible with shift timings and week offs

Implementation Engineer

Implementation Engineer Duties and Responsibilities

• Understanding requirements from internal consumers about program functionality.
• Perform UAT tests on application with help of test cases and prepare documents for same and coordinate with team to resolve all issues within required timeframe and inform management of any delays.
• Collaborate with development team to design new programs for all client implementation activities and manage all communication with department to resolve all issues and assist implementation analyst to manage all production data.
• Perform research on all client issues and document all findings and implement all technical activities with help of JIRA.
• Assist internal teams to monitor all software implementation lifecycle and assist to track appropriate customization to all software for clients.
• Train technical staff on all OS and software issues and identify all issues in processes and provide solutions for same. Train other team members on processes, procedures, API functionality, and development specifications.
• Supervise/support crossed-functional teams to design, test and deploy to achieve on-time project completion.
• Implement, configure, and debug MySQL, JAVA, Redis, PHP, Node, ActiveMQ setups.
• Monitor and troubleshoot infrastructure utilizing SYSLOG, SNMP and other monitoring software.
• Install, configure, monitor and upgrade applications during installation/upgrade activities.
• Assisting team to identify network issue and help them with respective resolutions.
• Utilize JIRA for issue reporting, status, activity planning, tracking and updating project defects and tasks.
• Managing JIRA and tracking tickets to closure and follow-ups with team members.
• Troubleshoot software issues
• Provide on-call support as necessary

Implementation Engineer Requirements and Qualifications

• Bachelor’s degree in computer science, software engineering, or a related field
• Experience working with
• Linux & Windows Operating system
• Working on shell and bat scripts
• SIP/ISUP based solutions
• deploying / debugging Java, C++ based solutions.
• MySQL to install, backup, update and retrieve data
• Front-end or back-end software development for LINUX
• database management and security a plus
• Very good debugging and analytical skills
• Good Communication skills

What you need to have:

Hello Everyone,

We Have an urgent job opening for the below Profile:

Location: Bangalore

Experience: 7 To 9 Years

Designation: Sr Sales Manager

Notice Period: Maximum 1 Month

About the Role:

● Acquire new partners keen to move online across multiple categories of Fashion, FMCG, General Merchandise, Health & Sports, Electronics Accessories, etc - more than 80% of the time in the initial months to be spent on partner acquisition, ensuring achievement of business acquisition targets

● Pitch appropriate solutions to partners basis their business size & appetite for growth - upsell solutions wherever possible

● Ensure proper execution of agreed-upon terms at the time of partner onboarding thereby ensuring high partner NPS

● Manage existing accounts by being their point of contact from Dukaan’s end, growing their business ensuring consistent growth in revenues for Dukaan - 50% of time spent on account management & the rest on acquisition in a steady-state business scenario

● Collaborate with multiple internal stakeholders to ensure superior delivery of services to partners

● Streamlining processes & systems wherever possible to continuously improve self & team effectiveness

● Consistently keeping track of competition’s activities ensuring Dukaan’s solutions keep improving & evolving

● Participating in business exhibitions for prospecting partners

● Ability to be consistent with data reporting & attending performance reviews to keep appraising leadership of the business

● Ability to thrive in an individual contributor role

Whom are we looking for:

● Post graduate from premier institutes with 6+ years of experience in a role that involves business development, sales, and account management in a related industry

● Effective communication skills with an aptitude for sales

● High intent to hustle

● Good understanding of how e-commerce businesses are driven to deliver high business outputs

● Ability to thrive in a fast-paced changing & evolving organization and able to consistently deliver results

● Likes working in a team - positively contributing to the overall success of the team

What will you get:

● Competitive pay

● Like-minded, extremely smart & competitive colleagues

● Fast-paced & fun environment to work in

● Ability to be the owner of multiple initiatives & projects

● wealth of knowledge in multiple domains in a fast-growing start-up

Please share your updated CV  shruthi.k at mydukaan.io

Thanks