Customer Success Associate - SaaS | B2B

Location: Sector 48, Gurugram

 Working Days: Monday to Friday (5 Days)

 Working Hours: 9:00 AM – 5:00 PM

 Experience: 0–1 Year (Freshers are welcome to apply)

Role Summary

We are looking for a Junior Customer Success Executive to join our growing team. This is an excellent opportunity for fresh graduates and candidates with up to 1 year of experience who are passionate about customer interaction and eager to build a career in the SaaS industry. You will support customers with onboarding, resolve their queries, and ensure they have a great experience using our platform.

Key Responsibilities

Respond to customer queries via email, WhatsApp, phone calls, and support tickets.

Assist customers with product onboarding and provide basic product demonstrations.

Coordinate with internal teams to resolve customer issues.

Follow up with customers to ensure timely issue resolution and satisfaction.

Collect customer feedback and share insights to improve the customer experience.

Maintain accurate records of customer interactions in CRM or support tools.

Requirements

Bachelor's degree in any discipline.

0–1 year of experience in Customer Support, Customer Success, Sales, or a customer-facing role.

Freshers are welcome to apply.

Internship experience in Customer Support, Customer Success, Sales, or a customer-facing role will be an added advantage.

Good verbal and written communication skills in English.

Comfortable communicating with customers via calls, email, WhatsApp, and chat.

Basic knowledge of MS Office or Google Workspace.

Positive attitude, willingness to learn, and strong problem-solving skills.

What We Offer

Training and mentorship from experienced professionals.

Opportunity to work in a fast-growing SaaS startup.

Performance-based incentives.

Career growth opportunities.

A collaborative and supportive work environment.

🚀 We're Hiring: Customer Support Executive

Join WorkBuddyHR – Help Us Transform HR for Modern Businesses

At WorkBuddyHR, we're building the next generation of HRMS software that helps startups and growing businesses automate HR operations, simplify employee management, and make smarter decisions through powerful insights.

If you're passionate about helping people, solving problems, and creating exceptional customer experiences, we'd love to have you on our team!

📍 Location: Bengaluru (Work From Office)

💼 Role: Customer Support Executive

🕒 Employment Type: Full-Time

💰 Compensation

• ₹20,000 Fixed Salary
• Attractive Performance Incentives
• Career Growth Opportunities based on your performance

🌟 What You'll Do

• Be the first point of contact for customers through phone, email, WhatsApp, and chat.
• Resolve customer queries with empathy and professionalism.
• Guide customers on using WorkBuddyHR effectively.
• Conduct product onboarding sessions for new clients.
• Coordinate with the technical team to ensure timely issue resolution.
• Build long-term relationships with customers and ensure high satisfaction.
• Identify opportunities for renewals, referrals, and product adoption.
• Capture customer feedback and help improve our product.

✅ What We're Looking For

• Graduate in any discipline.
• 0–2 years of experience in Customer Support, Customer Success, or a similar role.
• Excellent communication skills in English (Hindi and Kannada are a plus).
• Positive attitude with strong problem-solving skills.
• Customer-first mindset and willingness to learn.
• Basic computer knowledge and familiarity with MS Office or Google Workspace.

🎯 Why Join WorkBuddyHR?

✨ Be part of an ambitious HR Tech startup from its early growth stage.

✨ Work with a passionate and supportive team.

✨ Learn SaaS, customer success, and enterprise client management.

✨ Make a real impact by helping businesses improve their HR operations.

✨ Fast career growth for high performers.

📩 Ready to Join Us?

WorkBuddyHR

Automation that works. Insights that matter.

About the Role :

Superworks hiring a Chat Support Executives to join our Customer Support team. As a Chat Support Executive, you will be the first point of contact for our customers on our live chat platform, answering their questions, resolving their issues, and making every interaction quick, clear, and helpful.

This role is ideal for freshers or early-career professionals who communicate well in writing, enjoy solving problems, and want to build a career in customer support and SaaS. Full product training is provided, so prior experience is welcome but not required.

Because you speak with customers all day, you will also have the chance to earn performance incentives - by recommending useful upgrades and add-ons and by referring new leads - on top of your fixed salary.

Key Responsibilities :

• Respond to customer queries over live chat promptly, professionally, and with a friendly tone.

• Understand each customer’s problem, troubleshoot it, and guide them to a clear solution.

• Manage several chat conversations at the same time without letting quality slip.

• Escalate complex or technical issues to the relevant team and follow up until they are resolved.

• Spot opportunities to recommend relevant upgrades or add-ons (cross-sell and upsell) during conversations, and encourage referrals - passing qualified leads to the sales team.

• Meet response-time, resolution-time, and customer-satisfaction (CSAT) targets.

• Record conversations accurately and keep customer information up to date.

• Share recurring problems and customer feedback with the product and support teams.

• Help improve our help center by suggesting or drafting support articles.

Required Skills (Must-Have) :

• Strong English communication is mandatory - clear written English with correct grammar, spelling, and a warm, professional tone.

• Good typing speed and accuracy (around 35-40 words per minute or higher).

• Strong reading comprehension to quickly understand what a customer needs.

• A patient, empathetic, and customer-first attitude.

• Ability to multitask and stay organized while handling multiple chats.

• Comfort using computers and web-based applications.

• A quick learner who can pick up our product and processes.

• Fresher to 1 year of experience (customer support internships count).

Good to Have :

• Familiarity with SaaS products, especially HRMS, Payroll, or related domains.

• A natural ability to notice customer needs and suggest the right solution (helpful for cross-sell, upsell, and referral incentives).

• Ability to communicate in Hindi or other regional languages.

• Any prior customer support, BPO, or internship experience.

What We Offer :

• Performance incentives for cross-sell, upsell, and new lead referrals - in addition to your fixed salary.

• Structured onboarding and full product training - no prior experience needed.

• A supportive team and a clear path to grow into senior support, QA, or customer success roles.

• Work mode: On-site.

• Shift: Rotational.

Job description

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.

Responsibilities:-

• Respond to customer queries in a timely and accurate way, via phone, email and ticketing system.

• Identify customer needs and help customers use specific features

• Analyze and report product bugs, issues, and errors (for example, by testing different scenarios or impersonating users)

• Update our internal databases with information about technical issues and useful discussions with customers

• Monitor customer complaints on social media and reach out to provide assistance

• Share feature requests and effective workarounds with team members

• Inform customers about new features and functionalities

• Follow up with customers to ensure their technical issues are resolved

• Gather customer feedback and share with our Product, Sales and Marketing teams

• Assist in training junior Customer Support Representatives

Requirements and skills:-

• Experience as a Customer Support Specialist or similar CS role.

• Familiarity with our industry is a plus.

• Experience using help desk software and remote support ticketing systems.

• Understanding of how CRM systems work.

• Excellent communication and problem-solving skills.

• Multi-tasking abilities.

• Patience when handling tough cases.

• BSc in Information Technology or relevant diploma.

Experience : 7-10 years

-Indore-Onsite

-5 Days working culture

About the Role:

We are looking for a Customer Success Executive to manage day-to-day customer support, relationship management, and retention for our growing D2C wellness business. The ideal candidate should have strong communication skills and a genuine sense of empathy, while ensuring every customer has a smooth, satisfying experience with our brand.

Key Responsibilities:

1. Manage day-to-day customer interactions across email, chat, and calls.

2. Respond to customer queries and concerns accurately and promptly.

3. Maintain and update customer records and interaction history on our CRM.

4. Track customer satisfaction and health metrics; flag at-risk or unhappy customers proactively.

5. Handle escalations and difficult conversations with empathy and sound judgment.

6. Educate customers on product usage, ingredients, and routines to improve outcomes and encourage repeat purchases.

7. Coordinate with the operations/logistics team on order issues, returns, and delivery concerns.

8. Collect and organize customer feedback and share actionable insights with the product and marketing teams.

9. Maintain and improve FAQs, help documentation, and response templates.

10. Monitor reviews and ratings across marketplaces (Amazon, Flipkart, website, social media, etc.) and respond where required.

Other requirements:

• Experience in customer support, customer success, or a related role (Not Mandatory but is an added advantage).
• Excellent verbal and written communication skills.
• Hands-on experience with CRM or helpdesk tools.
• Working knowledge of MS Excel or Google Sheets.
• Close attention to detail and accuracy in maintaining customer records.
• Ability to work independently and manage multiple conversations.
• Experience in a D2C, e-commerce, or wellness/health company is an added advantage.
• High level of empathy and patience.
• Strong ownership and accountability.
• Organized and detail-oriented approach.
• Willingness to learn and grow in a fast-paced startup environment.

Annual CTC: ₹ 2,50,000 / year.

Work-in-office role - Near Kudlu Gate Metro Station.

Responsibilities :

• Client and audience query handling
• Resolving customer complaints brought to your attention
• Providing detailed information to customers
• Prompt response over Product Chat box
• Taking feedback from the customers
• Maintaining a healthy relationship with the clients

Only Surat Local candidates can apply

Job Title: Customer Success Associate (International Process)

Location: Gurugram, Haryana

Work Mode: Work from Office

About the Role:

We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.

As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.

Key Requirements:

• Excellent English communication skills (C1 level – mandatory)
• Education: Graduates and Undergraduates both are eligible
• Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
• Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
• 5 Days Working with 2 rotational week-offs
• Rotational Shifts (24/7 environment)
• Two-way cab facility available (for hiring zone only)

Roles & Responsibilities:

• Handle inbound and outbound calls, chats, or emails from international customers.
• Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
• Analyze customer issues and ensure first-contact resolution wherever possible.
• Escalate unresolved or complex issues to higher support tiers when necessary.
• Maintain detailed and accurate documentation of all customer interactions.
• Ensure adherence to process guidelines, SLAs, and quality parameters.
• Collaborate with internal teams to improve overall customer experience.
• Stay updated on product knowledge, policies, and procedures.
• Demonstrate a positive attitude and maintain professionalism under pressure.

Why Join Us:

• Competitive salary with performance-based growth opportunities
• Exposure to global customer experience standards
• Supportive work culture with professional development programs