Customer Success Associate - SaaS | B2B

at StoryXpress

Customer Success Associate - SaaS | B2B

StoryXpress

Company

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Customer Success Associate - SaaS | B2B

at StoryXpress

Posted by Yash Panchal

1 - 2 yrs

₹2L - ₹5L / yr

Gurugram

Skills

Customer Service

Customer Relationship Management (CRM)

SaaS

Hubspot

Technical support

Customer Success

Client Servicing

StoryXpress (a Techstars-backed company) is an end-to-end video platform and is an efficient and effective way of humanizing the way you promote and sell your product or services, and communicate with your customers. With a suite of professional video tools (Video Creator, Video Recorder, Video Hosting and Analytics, Video APIs, and SDKs), we help small and medium-sized businesses drive more revenue through the strategic use of video. Founded in 2014, StoryXpress has a rich community of 500K+ users including small enterprises to Fortune 500 companies.

Job Responsibilities:

Having a proactive customer support approach
Testing product features as assigned
Build & strengthen customer relationships
Lead scoring and qualification
Manage incoming chats, emails and handle appropriate follow-up calls and emails
Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
Demonstrate the value of the platform to our customers every day by providing amazing customer support
Maintain existing customer success metrics and data as directed

Job Requirements:

Excellence at Googling stuff and spoken English
Ability to meet deadlines and decent depth of thought process
Capable of operating without much supervision while still producing results
Not being camera shy and great presentation skills
Motivation to pursue customer success as a career
Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
Technical understanding and ability to troubleshoot and resolve technical problems

Note: The applicant should be comfortable with both the timings, Day Shift Timings as well as the US Shift Timings.Shifts will be rotational.

Brownie Points If - You are great at video presentation and love engaging with customers through videos

Job Responsibilities:

Having a proactive customer support approach
Testing product features as assigned
Build & strengthen customer relationships
Lead scoring and qualification
Manage incoming chats, emails and handle appropriate follow-up calls and emails
Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
Demonstrate the value of the platform to our customers every day by providing amazing customer support
Maintain existing customer success metrics and data as directed

Job Requirements:

Excellence at Googling stuff and spoken English
Ability to meet deadlines and decent depth of thought process
Capable of operating without much supervision while still producing results
Not being camera shy and great presentation skills
Motivation to pursue customer success as a career
Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
Technical understanding and ability to troubleshoot and resolve technical problems

Note: The applicant should be comfortable with both the timings, Day Shift Timings as well as the US Shift Timings.Shifts will be rotational.

Brownie Points If - You are great at video presentation and love engaging with customers through videos

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About StoryXpress

Founded :

2014

Type :

Products & Services

Size :

0-20

Stage :

Raised funding

About

StoryXpress (a Techstars-backed company) is an end-to-end video platform and is an efficient and effective way of humanizing the way you promote and sell your product or services, and communicate with your customers. With a suite of professional video tools (Video Creator, Video Recorder, Video Hosting and Analytics, Video APIs, and SDKs), we help small and medium-sized businesses drive more revenue through the strategic use of video. Founded in 2014, StoryXpress has a rich community of 500K+ users including small enterprises to Fortune 500 companies.

Why Join us?

Get an opportunity to contribute to an exciting, forward-thinking and fast-moving Start-Up.
Shape-Up your career by working with young and supportive teams and peers!
Innovation and Creativity is all what matters!
Friendly Policies, good competitive salaries, team outings and what not!

Why Join us?

Get an opportunity to contribute to an exciting, forward-thinking and fast-moving Start-Up.
Shape-Up your career by working with young and supportive teams and peers!
Innovation and Creativity is all what matters!
Friendly Policies, good competitive salaries, team outings and what not!

Connect with the team

Yash Panchal

Connect

Khushi Jain

Connect

Company social profiles

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