Customer Success Associate - SaaS | B2B

Company Overview

Teknobuilt is an innovative construction technology company accelerating Digital and AI platforms to help all aspects of program management and execution for workflow automation, collaborative manual tasks and siloed systems. Our platform has received innovation awards and grants in Canada, the UK and South Korea, and we are at the frontiers of solving key challenges in the built environment and digital health, safety and quality.

Teknobuilt vision is helping the world build better- safely, smartly and sustainably. We are on a mission to modernize construction by bringing Digitally Integrated Project Execution System - PACE and expert services for midsize to large construction and infrastructure projects. PACE is an end-to-end digital solution that helps in Time Project Execution, Health and Safety, Quality and Field management for greater visibility and cost savings. PACE enables digital workflows, remote working, and AI-based analytics to bring speed, flow and surety in project delivery. Our platform has received recognition globally for innovation, and we are experiencing a period of significant growth for our solutions.

Job Responsibilities

We are looking for an experienced technical leader in front-end technology to join our team. You will be developing and mentoring a team to develop a next-generation interactive user interface for the PACE-OS platform. Overall, you’ll strive for efficiency by aligning data systems with business goals. To succeed in this Technical Leader position, you should have strong user interface skills and the ability to combine UX principles and front-end technologies to deliver a user-friendly web application. Technical Leader skills also include familiarity with several front-end programming languages. If you are detail-oriented, with excellent organizational skills and experience in this field, we’d like to hear from you. Must have built at least one Android, iOS app with Flutter or a Hybrid Framework.

Roles & Responsibilities

• Software engineering experience, including a solid understanding of standard data structures and algorithms, and knowledge of computer science fundamentals.
• Expert-level knowledge of the ReactJS ecosystem and ES6
• Demonstrated experience in B2B web application development for large enterprise software.
• Ability to design and architect Enterprise JavaScript applications using the ReactJS library.
• Experience with popular ReactJS workflows (such as Redux or MobX)
• Expertise in understanding web markup (HTML5 and CSS3), JSX and templating technologies.
• Experience writing unit tests using JavaScript testing frameworks.
• Proficient understanding of build tools and code versioning tools, such as Git/SVN
• Good understanding of browser rendering behaviour and performance, demonstrated understanding of asynchronous request handling, partial page updates, and AJAX
• Ability to review specifications documents and provide technical inputs on successfully implementing business solutions.
• Good understanding of browser development tools and performance optimization
• Understanding of Sonar and Code Quality Metrics, Strong focus on quality by enforcing the code reviews & development best practices/processes.
• Build reusable code and libraries for future use and common use.
• Optimise applications for maximum speed and scalability.
• Technical documentation Designing architecture, flow diagrams, documenting technical implementation approaches and pseudocode.
• Ensure the technical feasibility of UI/UX design.
• Device strategies, or innovative approaches that have a significant impact on the application design.
• Oversee development process compliance and CI activities, Guide / Mentor junior developers and empower them on ReactJS and related trends.

Good to Have

• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Authentication with tokens utilising technologies such as OAuth.
• Building REST API or other server tools with backed technologies, such as Node, Python, etc.
• Experience working on Agile Teams and using Application Lifecycle Management tools like JIRA, ClickUp. Hands-on experience with CSS preprocessors like Sass or LeSS.

Roles & Responsibilities:

• SaaS Sales Expertise: Proven success in selling SaaS products across multiple verticals.
• B2B Relationship Building: Experience in managing long-term client relationships and generating recurring revenue.
• Product Demos: Ability to conduct clear, compelling product walkthroughs.
• Stakeholder Management: Experience working with C-level decision-makers and enterprise clients.
• Negotiation & Deal Closure: Strong commercial acumen and ability to secure win-win deals.
• Corporate Sales Experience: Proficient in managing complex, high-value sales cycles.
• Lead Generation & Cold Calling: Confident in building pipelines through outreach, events, and digital channels.
• Education Sector Understanding (Bonus): Knowledge of EdTech or Higher Education industry trends.

Qualifications:

• Education: Bachelor's degree (Computer Science preferred).
• Experience: Minimum 2 years in SaaS sales, ideally with exposure to the education vertical.
• Proven Sales Record: Track record of meeting or exceeding B2B sales targets.
• CRM Familiarity: Experience using sales tools and CRMS (e.g., HubSpot, Salesforce, Leadsquared).
• Travel Flexibility: Open to occasional travel for meetings, demos, and events.

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking 4 DevOps Support Engineer to join one of our clients' teams in India who can start until 20th of July. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Job requirements

Key Responsibilities:

• Monitor and troubleshoot AWS and/or Azure environments to ensure optimal performance and availability.
• Respond promptly to incidents and alerts, investigating and resolving issues efficiently.
• Perform basic scripting and automation tasks to streamline cloud operations (e.g., Bash, Python).
• Communicate clearly and fluently in English with customers and internal teams.
• Collaborate closely with the Team Lead, following Standard Operating Procedures (SOPs) and escalation workflows.
• Work in a rotating shift schedule, including weekends and nights, ensuring continuous support coverage.

Shift Details:

• Engineers rotate shifts, typically working 4–5 shifts per week.
• Each engineer works about 4 to 5 shifts per week, rotating through morning, evening, and night shifts—including weekends—to cover 24/7 support evenly among the team
• Rotation ensures no single engineer is always working nights or weekends; the load is shared fairly among the team.

Qualifications:

• 2–5 years of experience in DevOps or cloud support roles.
• Strong familiarity with AWS and/or Azure cloud environments.
• Experience with CI/CD tools such as GitHub Actions or Jenkins.
• Proficiency with monitoring tools like Datadog, CloudWatch, or similar.
• Basic scripting skills in Bash, Python, or comparable languages.
• Excellent communication skills in English.
• Comfortable and willing to work in a shift-based support role, including night and weekend shifts.
• Prior experience in a shift-based support environment is preferred.

What We Offer:

• Remote work opportunity — work from anywhere in India with a stable internet connection.
• Comprehensive training program including:
• Shadowing existing processes to gain hands-on experience.
• Learning internal tools, Standard Operating Procedures (SOPs), ticketing systems, and escalation paths to ensure smooth onboarding and ongoing success.

About Us:

We are BlackLight Games; we bring culturally relevant synchronous multiplayer games experience to mobile. Our games have been rocking the Play Stores since launch. We have built cutting-edge back-end technology; we take pride that our games are played by more than 1 million players daily. Our flagship game, Ludo SuperStar has been downloaded more than 100 million times. Other titles include – CallBreak, Carrom, Solitaire, Spider Solitaire and Word games.

Website link- https://blacklightsw.com/

Position: Backend Developer

Location: Noida

Educational Qualification: B.Tech/ MCA / M.Tech / M.Sc  or relevant professional experience; preferably in Computer Science.

Skills :

• Backend: NodeJS
• Databases: MySQL/ MongoDB.

Job Summary:

What You Bring To The Team

• More than 3+ years of experience developing serverless applications using public cloud like Google Cloud/ AWS
• Knowledge of Node. js and frameworks available for it.
• Strong proficiency with JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds.
• Distributed system development with an understanding of latency, scalability, scheduling, asynchronous programming, and reliability
• Understanding fundamental design principles behind a scalable application
• Experience with services common to serverless architectures, like: AWS Lambda, DynamoDB, IAM, Firebase Real Time Database, Google Cloud SQL, Cloud Tasks. It’s a bonus if you have worked on Google Cloud Project and Firebase.
• Solid Experience with NoSQL and SQL databases is required with proven experience of creating database schemas that represent and support business processes.
• Integration of multiple data sources and databases into one system.
• Experience with deploying, maintaining, debugging live systems, and end-to-end testing and analysis
• Experienced in creating micro-services based architectures, reusable components
• Experience building REST APIs and other common application architectures on the above services
• Experience building data processing pipelines
• Solid understanding of code, design, and development practices
• General comfort in exploring, assessing, and learning new frameworks
• High levels of integrity and professionalism, and an ability to channel maximum amounts of energy into the role delivering premium customer service at all times
• Adhere to different Project Management methodologies (Agile etc) and leverage different CI/CD tools

Extra Gems For

• Google, AWS and/or Industry certifications.
• Familiarity with object storage such as AWS S3, Firebase Storage, in-memory caches such as Redis
• Demonstrated performance of threat modeling, risk assessment techniques, code reviews in the context of DevSecOps security
• Knowledge of Application Monitoring using tools like Google Stackdriver
• Broad familiarity with other languages like J2EE, Python as we write some code in these as well.
• Experience with Github and advanced Github features.
• Experience of working in Product industry
• Open source contributions, interesting hobby projects.

Why Us?

• High Growth Startup environment 
• Company sponsored courses and education material
• Lots of learning opportunities 
• Work with a super-talented team of professionals
• Informal work-culture, Casual Dress Code, multiple outings and trips
• Performance Based Bonus
• Competitive Salary
• Medical Insurance for you and your family 
• Subsidies Lunch and Unlimited Snacks, Tea & Coffee in the house at all times

About your Role

At Fintech Primitives we are reimagining WealthTech from the ground up. We are a B2B fintech infra company with deep customer obsession. We currently power some of the fastest growing fintechs and enterprises. We are on a high growth track and need people like you to join us on this mission towards hyper-scale.

We are looking for Integration and Support superheroes to help our customers succeed. This is your chance to work directly with multiple fintechs / enterprises and help them realize their dreams of changing how investing works.

Your Career   

You will join the highly skilled team who are responsible for delivering Cybrilla’s Fintech Primitives services. You represent the company for the world outside, it’s that simple! When the customer closes technical sessions or queries they should feel confident about knowing our products and services. In short, they should be equipped with the tools to be successful. In short, they should be equipped with the tools to be successful. 

Responsibilities : 

 Your customers are developers here who are integrating Fintech primitives APIs, you make an impact by providing implementation, integration and operational guidance. You independently dive into the problem with the eye to both immediate resolution and follow-up through changes and automations.

This enables our customers to develop an awesome product!  

Diagnose and troubleshoot concerns 

1. Often customers may not know where the issue lies - so ask simple, accurate and complete data inputs to understand the problem and get started with root cause analysis and resolution.
2. Time is of the essence - by providing timely response and resolution within the SLA, you induce confidence and path to great relationship building with your customers.
3. Collaborate and coordinate with cross-functional teams (delivery, product, operations, engineering, related 3rd parties, customer) and look for ways to improve the velocity of issue resolution.
4. Handle interruptions \ technical upgrades via upfront communication, keeping customers up to date at all times until resolution.

Help customers implement product 

1. Be updated! - by continuously improving your technical and operational understanding of the product, you provide the latest and greatest product implementation assistance to the customers. 
2. Enable smooth integration of the product into customer’s business by resolving technical or operational queries at any stage of implementation.
3. Enable faster onboarding and go live by guiding them at every step of the implementation. 

Represent customer issues

1. Understand areas of product and service improvement during collaboration with internal teams and external customers.
2. Correlate technical and operational issues across product verticals as well as customer accounts.
3. Act as a customer advocate and drive enhancements and feature requests with internal teams on products and services. 
4. Utilize feedback to improve customer experience and debugging strategies.

Required Skills and Experience - 

 Must have skills -  

• 7 to 10 years of experience as a Customer Success Engineer.
• Problem-solving and troubleshooting skills.
• Strong will to provide customer services according to agreed SLA’s.
• Degree in Programming or scripting language and databases.

Good to have skills - 

• Exposure to mutual funds as an investor is preferable.

What’s in it for you?

• Opportunity to work on a unique developer first platform for the Indian wealth management industry.
• Opportunity to work with a highly respected & appreciated fintech company.
• Opportunity to solve deep domain and technology problems, at scale.
• Increasing your geek quotient, by attending meetups and conferences. Yes, we dig that stuff.
• Grow exponentially, by working in small and transparent teams.
• Who says you can’t make friends at work, we do!

• Experienced in creating microcopy that will drive visitors towards taking the right actions across our website
• Experienced in writing technical documents like product sheets, product manuals, technical guides, tutorials, etc
• Experienced in proofreading and editing content copies
• Experienced in creating content as per our Ideal Customer Profile
• Work with the marketing team for generating fresh content ideas
• Should have basic knowledge of search engine optimization
• Experienced in creating concise, eye-catching, and innovative headlines and a body of technical documents.