Job Responsibilities:
- Having a proactive customer support approach
- Testing product features as assigned
- Build & strengthen customer relationships
- Lead scoring and qualification
- Manage incoming chats, emails and handle appropriate follow-up calls and emails
- Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
- Demonstrate the value of the platform to our customers every day by providing amazing customer support
- Maintain existing customer success metrics and data as directed
Job Requirements:
- Excellence at Googling stuff and spoken English
- Ability to meet deadlines and decent depth of thought process
- Capable of operating without much supervision while still producing results
- Not being camera shy and great presentation skills
- Motivation to pursue customer success as a career
- Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
- Technical understanding and ability to troubleshoot and resolve technical problems
Note: The applicant should be comfortable with both the timings, Day Shift Timings as well as the US Shift Timings.Shifts will be rotational.
Brownie Points If - You are great at video presentation and love engaging with customers through videos
Shubham Vishwakarma
Full Stack Developer - Averlon
About StoryXpress
About
StoryXpress (a Techstars-backed company) is an end-to-end video platform and is an efficient and effective way of humanizing the way you promote and sell your product or services, and communicate with your customers. With a suite of professional video tools (Video Creator, Video Recorder, Video Hosting and Analytics, Video APIs, and SDKs), we help small and medium-sized businesses drive more revenue through the strategic use of video. Founded in 2014, StoryXpress has a rich community of 500K+ users including small enterprises to Fortune 500 companies.
Why Join us?
- Get an opportunity to contribute to an exciting, forward-thinking and fast-moving Start-Up.
- Shape-Up your career by working with young and supportive teams and peers!
- Innovation and Creativity is all what matters!
- Friendly Policies, good competitive salaries, team outings and what not!
Photos
Company social profiles
Similar jobs
React Native
AngularJS (1.x)
Angular (2+)
React.js
NodeJS (Node.js)Job Description:
We are seeking an experienced Full Stack React Developer who is passionate about building and maintaining scalable mobile and web applications. The ideal candidate will have a strong background in both front-end and back-end development, with expertise in React for web and React Native for mobile development. You will work closely with our founder to implement new features, optimize performance, and ensure the highest quality user experience across both platforms.
Key Responsibilities:
• Develop and maintain the front-end of our app using React for web and React Native for mobile.
• Build and manage the back-end services and APIs to support both the mobile and web apps, including database design and integration.
• Implement responsive design principles to ensure the app works seamlessly across various devices and screen sizes.
• Optimize the app for maximum speed and scalability.
• Integrate third-party services and APIs as needed.
• Troubleshoot and debug issues to ensure the apps run smoothly on both web and mobile platforms.
Requirements:
• Proven experience as a Full Stack Developer or similar role with a focus on React and React Native.
• Strong proficiency in JavaScript, HTML, and CSS.
• Experience with back-end frameworks (Node.js, Express, Firebase etc.).
• Proficiency in database design and management (Firestore, SQL, NoSQL).
• Experience with RESTful APIs and third-party integrations.
• Familiarity with version control systems (Git).
• Knowledge of responsive design principles and mobile-first development.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to work collaboratively in a remote team environment.
Preferred Qualifications:
• Experience in building and scaling e-commerce or rental platforms.
• Familiarity with cloud services (AWS, Google Cloud, etc.).
• Understanding of CI/CD pipelines and automated testing.
• Knowledge of UI/UX design principles.
Job Description:
We are seeking a talented and experienced B2B SaaS SEO Content Writer to join our team. In this role, you will play a critical part in creating engaging and high-quality content for our SaaS (Software as a Service) business, targeting a B2B audience. Your primary focus will be on creating content that is optimized for search engines and designed to attract and engage potential customers.
Responsibilities:
- Produce well-researched, informative, and engaging content that aligns with our B2B SaaS industry, including blog posts, articles, whitepapers, case studies, and website content.
- SEO Optimization: Conduct keyword research to identify relevant search terms and phrases, and incorporate them into your content to maximize organic visibility.
- Collaborate with the marketing team to develop content strategies that align with business goals and industry trends.
- Promote your content through various channels, including social media, email marketing, and other online platforms, to increase reach and engagement.
- Create content that speaks directly to our target audience, addressing their pain points and providing valuable solutions.
- Stay current with SEO and content marketing best practices, industry trends, and competitors' strategies to continually improve our content efforts.
Qualifications:
- Experience/ knowledge in B2B SaaS content writing with a focus on SEO optimization.
- Exceptional writing and editing skills, crafting engaging and informative content.
- A strong understanding of SEO principles, keyword research, and on-page optimization.
- Familiarity with B2B SaaS and authoritative writing on related topics.
- Strong research skills to gather data, statistics, and insights to support your content.
- Track record producing content driving organic traffic, engagement, and conversion.
- Collaborative skills, meeting deadlines in a fast-paced, cross-functional setting.
- Proficiency with SEO and content marketing tools (SEMrush, Ahrefs, Google Analytics).
A portfolio of previous work showcasing your B2B SaaS and SEO content writing skills.
Data AnalyticsMerito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.
About our Client :-
Our client is an InsureTech platform backed by a major retail giant that offers contextual insurance in a blink.
We are a team of consumer obsessed & driven people. We want to reimagine insurance through a consumption lens for millions. We are a B2C and B2B2C platform that wants to simplify the way insurance is experienced with principles of transparency, trust and contextualize. The multiple ideas that we are building upon are all about an experience beyond the way insurance is understood or sold at present in India.
If you are a passionate mind with the courage to reimagine, execute and grow, you are most welcome to join hands with us in any form.
About the role :-
We are looking for an experienced Data Analyst to join our team. An ideal candidate is someone who able to turn data into information, information into valuable insights that will help in business decisions.
The individual will be part of the team that is responsible for making Marketing, Business & Strategic decisions.
Responsibilities :-
Work closely with project managers to understand and maintain focus on their analytical needs, identifying critical metrics and KPIs, and deliver actionable insights to relevant decision-makers.
Analyze data from multiple sources (app, store sales, digital & social media) and create best-practice reports based on data mining, analysis, and visualization that will help in devising business/marketing/ communication plans
Evaluate internal systems for efficiency, problems, and inaccuracies, developing and maintaining protocols for handling, processing, and cleaning data
Coordinate with internal stakeholders and external partners to gather requirements, provide status updates, and build relationships
Support in building customer analytics
Building some automated dashboards (like LIVE sale tracking, weekly management dashboards, etc.)
Required Skills and Qualifications :-
Bachelor’s degree in engineering
3 – 5 years of experience as a data analyst in Retail industry
Must have hands-on experience working on multiple programming languages (MySQL & Presto)
Technical writing experience in relevant areas, including codes, queries, reports, and presentations
Excellent Excel skills and Good Communication skills
Experience in Python/Pyspark would be an added advantage
Job description : (International Voice Process-US Region)
- Kindly go through the job description properly.
- It's a Work From Office (Salt lake Sector 5, Kolkata)
Time : 9PM-6AM (night shift) -it's a fixed shift
Workdays : Monday to Friday (only month's last Saturday is working, rest all are off)
Job description :
- Hiring Male Candidates for International Voice Process - Telecalling (Nightshift) IGLOBAL IMPACT ITES PVT. LTD. is hiring male candidates having experience in International Outbound Process for Kolkata location (US Shift).
Job Responsibilities :
- International Calling experience.
- Quick and attentive speaking with the clients.
- Convincing skills/International Sales skills.
- Transfer call to the supervisor after initial explanation.
- Achieving the monthly given targets.
- Customer Interaction
- Maintain fruitful relationships with clients and address their needs effectively.
Skills Required :
- Excellent Communication Skills in English
- Both Graduate/Undergraduate may apply.
- Should have experience in International Voice process & International Sales
- Exceptional Knowledge in Sales
- An enthusiastic and ambitious team player with an eye for detail and commitment
- Good planning and teamwork skills.
- Candidates who have experience in International BPO in outbound process are eligible.
Job Type: Full-time
Schedule:
- Fixed shift
- Monday to Friday
- Night shift
- US shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- North 24 Parganas, West Bengal: Reliably commute or planning to relocate before starting work (Required)
- Higher Secondary(12th Pass) (Preferred)
Job Description
We are a growing company looking for an efficient systems engineer to help us expand our computing infrastructure. The systems engineer's responsibilities include working with a team of IT specialists to design, set up and maintain a network of computers, including hardware, software, and system architecture.
To be successful in this position, the systems engineer should be a highly motivated, results-driven individual who can create the perfect solution for our organization's higher-level needs. The best candidate will also be an excellent listener and communicator, with the ability to explain why their solutions are the best fit for us.
Responsibilities:
Overseeing the development and installation of new networking and computing infrastructures.
Selecting the best possible solutions using knowledge of a wide range of available technologies.
Monitoring systems in the existing network to ensure there are no productivity set-backs.
Installing and configuring operating systems and application software.
Implementing best practices for system security and data backups.
Anticipating potential issues or bottlenecks and identifying possible solutions.
Troubleshooting and resolving all technical issues when they arise.
Provide detailed specifications for proposed solutions including materials, manpower and time necessary
Communicating effectively with IT support staff to ensure the setup process runs smoothly.
Liaising with vendors and keeping relevant stakeholders up to date with developments.
Systems Engineer Requirements:
Bachelor's degree in computer science, information systems, or related field (Master's preferred).
Proven track record of installing, configuring, and troubleshooting UNIX-based systems.
Exceptional knowledge of networking technologies (OSI network layers, TCP/IP).
Familiarity with administration, performance tuning, and system monitoring.
Good communication skills (written, verbal, and face-to-face).
Experience-3-4years
Salary- 10LPA
Industry
Information Technology & Services
Industry
Information Technology & Services
Employment Type
Full-time
-Maintaining a positive, empathetic and professional attitude toward customers at all times.
-Responding promptly to customer inquiries.
Acknowledging and resolving customer complaints.
- Ensure customer satisfaction and provide professional customer support.
-Follow company process accurately and efficiently Experience.
About us
The YUG Metaverse is a virtual reality technology and development firm that specializes in creating immersive, interactive experiences within virtual worlds. Our team is dedicated to pushing the boundaries of what is possible within the metaverse and providing our users with engaging and innovative content. We have created a platform that allows users to interact with each other and explore virtual worlds in a way that feels real and natural. From socializing and gaming to business meetings and events, the YUG Metaverse offers endless possibilities for exploration and connection.
What we are seeking
We are seeking a talented Godot Game Developer to join our team. The Godot Game Developer will be responsible for creating and implementing high-quality game mechanics and features using the Godot game engine. The ideal candidate will have a strong understanding of programming concepts and a passion for creating immersive and engaging game experiences.
Key Responsibilities:
- Design and implement game mechanics and features using the Godot engine
- Collaborate with the game design team to develop and iterate on gameplay ideas
- Work with the art team to integrate and optimize 3D assets and animations
- Write clean, efficient, and well-documented code
- Debug and troubleshoot issues as they arise
- Contribute to the development of the overall project roadmap and schedule
Requirements:
- 3-5 years Experience with game development using Godot
- Proficiency with GDScript programming and the Godot engine
- Strong problem-solving and debugging skills
- Ability to work well in a team environment
- Excellent communication skills
- A portfolio of game development work is a plus
RESPONSIBILITIES
- BA Workstream: Ability to understand the objectives and goals of the project, and to contribute to the development of the project plan through identifying BA scope of work, advocating approach, and methodologies.
- Create BA Work Packages: Ability to breakdown the BA Scope of Work into manageable work packages to support the overall delivery of the plan.
- Scope and document requirements: Ability to understand, capture, and model functional, non-functional (operational), and interface requirements for users of a system.
- Designing and enhancing Business Processes: Ability to create maps (or models) of workflows, services design, and customer journeys for the business, organization, system, or software. Process maps are created by eliciting new requirements as well as identifying existing functionalities and processes in an organization. Documenting behavior models using use cases, user experience design, storyboards, user profiles, and user stories.
- Analysis & estimation of solution options: Ability to undertake quality initiatives and measure them with the right metrics. Be able to develop meaningful key performance indicators (KPIs).
- Training &Communications: Work with learning and comms team to provide inputs on new functionality, enhancements, process changes, etc. to drive adoption
- Digital Capability: Having had experience in, or capability to, enable customer experiences through the use of digital technologies through placing the customer at the center of everything we do.
WHAT WE'RE LOOKING FOR
- Holds a Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related fields
- Minimum 4+ years of work experience as a BA required in Software development projects
- Industry certification in Business Analysis like CBAP, Agile business analysis, etc.
- Prior experience or a background in software development.
- High attention to detail and work ethics which encourages accuracy
- Involvement in digital transformation or multi-system integration project
- Strong written and oral communication skills with IELTS ( or any other equivalent English proficiency score of 7 or above)
- High level of computer user ability, including Ms Word, Ms Visio, Ms Excel, Ms Power Point, Outlook
- Agile qualification and experience
- Must have strong interpersonal skills and desire to work in a dynamic and fast-paced environment
- Must have the ability to work autonomously, be self-motivated, and a strong team player
- Great can-do flexible attitude that thrives in a collaborative makes it happen environment. Attitude is everything!
Java
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.
- Provide outstanding services and ensure customer satisfaction.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon