
Job Responsibilities:
- Having a proactive customer support approach
- Testing product features as assigned
- Build & strengthen customer relationships
- Lead scoring and qualification
- Manage incoming chats, emails and handle appropriate follow-up calls and emails
- Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
- Demonstrate the value of the platform to our customers every day by providing amazing customer support
- Maintain existing customer success metrics and data as directed
Job Requirements:
- Excellence at Googling stuff and spoken English
- Ability to meet deadlines and decent depth of thought process
- Capable of operating without much supervision while still producing results
- Not being camera shy and great presentation skills
- Motivation to pursue customer success as a career
- Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
- Technical understanding and ability to troubleshoot and resolve technical problems
Note: The applicant should be comfortable with both the timings, Day Shift Timings as well as the US Shift Timings.Shifts will be rotational.
Brownie Points If - You are great at video presentation and love engaging with customers through videos

About StoryXpress
About
StoryXpress (a Techstars-backed company) is an end-to-end video platform and is an efficient and effective way of humanizing the way you promote and sell your product or services, and communicate with your customers. With a suite of professional video tools (Video Creator, Video Recorder, Video Hosting and Analytics, Video APIs, and SDKs), we help small and medium-sized businesses drive more revenue through the strategic use of video. Founded in 2014, StoryXpress has a rich community of 500K+ users including small enterprises to Fortune 500 companies.
Why Join us?
- Get an opportunity to contribute to an exciting, forward-thinking and fast-moving Start-Up.
- Shape-Up your career by working with young and supportive teams and peers!
- Innovation and Creativity is all what matters!
- Friendly Policies, good competitive salaries, team outings and what not!
Photos
Connect with the team
Similar jobs
MTX Group Inc. is seeking a motivated Human Resource Analytics Specialist to join our team. MTX Group Inc. is a global implementation partner enabling organizations to become fit enterprises. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. MTX’s very own Artificial Intelligence platform Maverick, enables clients to accelerate processes and critical decisions by leveraging a Cognitive Decision Engine, a collection of purpose-built Artificial Neural Networks designed to leverage the power of Machine Learning. The MavQ Platform includes Smart Asset Detection and Monitoring, Chatbot Services, Document Verification, to name a few.
Responsibilities:
- Partner with the leadership team to support deliverables for special projects related to firm People Strategy (e.g., diversity, retention, etc.)
- Frame key issues
- Design analytic approach to address
- Execute analysis
- Communicate insights and implications to key stakeholders
- Collects and compiles HR metrics and data from a variety of sources including the human resource information system (HRIS) and payroll outputs, management and employee surveys, exit interviews, employment records, government labor statistics, competitors practices, and other sources.
- Analyzes data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulations.
- Prepares reports of data results, presenting and explaining findings to senior leadership.
- Ensures compliance with data privacy regulations and best practices.
- Spearhead innovative analyses to drive business decisions and measure the success of firm programs and initiatives (e.g., analyze exit survey results; analyze key drivers of performance through analyzing the correlation between performance trends and potential drivers; etc.)
- Point of contact and subject matter expert for ad hoc people data and analytics requests
- Partner with firm’s People Functions (Recruiting, Learning & Development, Career Development, Staffing, Core HR, and Career Services) to support ongoing operational analytics efforts (e.g., recruiting funnel analysis; performance trends analysis; hours and staff utilization analysis; developing a model to identify employees eligible for bonus time off; etc.)
- Ensure best practices are followed for data capture and tracking
- Identify data capture and analytics efficiency improvements as the firm scales and grows and collaborate with teams to implement
- Design and service Tableau dashboards and other tools for visualizing data; support functional team usage
- Lead systems assessment and implementation as needs arise (e.g., applicant tracking system, HRIS system, learning management system, etc.)
- Ensure targeted communication and capacity-building programs in the performance management process to enable managers to effectively evaluate and measure individual and team performance and to optimize performance and productivity.
What you will bring:
- 7+ years of experience in an analytical role (HR experience or internal/external consulting experience preferred)
- Experience in related areas such as job classification and compensation, recruitment, selection, training, employee benefits, and/or equal opportunity compliance preferred.
- Ability to manage several projects simultaneously
- Superb analytical skills; hands-on experience analyzing and deriving insight from large datasets
- Expert PPT and Excel skills
- Experience with HRIS
- Excellent communication skills, both written and verbal
- Ability to develop strategic recommendations
- Team-oriented: strong interpersonal skills and ability to work collaboratively with all stakeholders
- Professional and demonstrates integrity at all times
What we offer:
- Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
- Sum Insured: INR 5,00,000/-
- Maternity cover upto two children
- Inclusive of COVID-19 Coverage
- Cashless & Reimbursement facility
- Access to free online doctor consultation
- Parent’s Medical Insurance (Optional & Self Sponsored)
- Sum Insured: INR 3,00,000/- for both the parents on a floater basis
- Covers pre-existing disease
- Covers hospitalization due to COVID-19
- Comes with an annual premium cost of Rs.12,996 (including GST) per parent (this is a one-time deduction from the monthly salary)
- Personal Accident Policy (Disability Insurance) -
- Sum Insured: INR. 25,00,000/- Per Employee
- Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
- Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
- Temporary Total Disability is covered
- An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver benefit
- Monthly Internet Reimbursement of upto Rs. 1,000
- Opportunity to pursue Executive Programs/ courses at top universities globally
- Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others
***
Role / Purpose - Lead Developer - API and Microservices
Must have a strong hands-on development track record building integration utilizing a variety of integration products, tools, protocols, technologies, and patterns.
- Must have an in-depth understanding of SOA/EAI/ESB concepts, SOA Governance, Event-Driven Architecture, message-based architectures, file sharing, and exchange platforms, data virtualization and caching strategies, J2EE design patterns, frameworks
- Should possess experience with at least one of middleware technologies (Application Servers, BPMS, BRMS, ESB & Message Brokers), Programming languages (e.g. Java/J2EE, JavaScript, COBOL, C), Operating Systems (e.g. Windows, Linux, MVS), and Databases (DB2, MySQL, No SQL Databases like MongoDB, Cassandra, Hadoop, etc.)
- Must have experience implementing API Service architectures (SOAP, REST) using any of the market-leading API Management tools such as Apigee and frameworks such as Spring Boot for Microservices
- Should have Advanced skills in implementing API Service architectures (SOAP, REST) using any of the market-leading API Management tools such as Apigee or similar frameworks such as Spring Boot for Microservices
- Appetite to manage large-scale projects and multiple tracks
- Experience and knowhow of the e-commerce domain and retail experience are preferred
- Good communication & people managerial skills
ROLES AND RESPONSIBILITIES
• Interface with leads via inbound and outbound calls with various source (in-house / Microsite) Converting leads into confirmed applications PAN India
•Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Responsible for student admission and achieve their targets
• Understand student needs / requirements and pitch a suitable program
• Counselling, Interacting with students and Parents.
• Support students one on one in their selection of course, application process and meeting application deadlines.
• Should be able to assist students in obtaining the necessary documentation needed for the application process.
• Provide students, parents, and guardians with information regarding admissions requirements and processes, enrolment process or other procedures.
• Coordinate systematic and efficient handling of applications and communications with parents of student applicants.
CANDIDATE SPECIFICATIONS
• Ability to empathize with students and parents, thus able to build relationships through conversations
• Ability to handle end to end admission cycle
•Vendor management
• Strong inclination to work in a target driven sales environment.
• Proven expertise in converting leads into a sale
• Experience working with CRM
• Strong listening and presentation skills
• Minimum UG degree
• 1+ years of relevant experience
Ability to translate Wireframes and PSD Designs into functional web
apps using HTML5, React , Node.js, and Mongo
Binding of UI elements to JavaScript object models
Creating RESTful services with Node.js
Architect scalable web architectures
Work in a cross-functional team to deliver a complete user experience
Create Unit and Integration tests to ensure the quality of code
Be responsive to change requests and feature requests
Write code that is cross-platform and cross-device compatible
Ability to wear many hats and learn new technologies quickly


Roles & Responsibilities:
- The candidate should have atleast 5-6 years of experience into Project Management
- Define project responsibilities with stakeholders..
- The candidate should have experience in Banking domain/mobility solutions
- The candidate should have coding experience of at least 2 years in any of the skills Java/DB/Android.
- Great educational background, preferably in the fields of computer science or engineering for technical project managers
- Solid technical background, with understanding or hands-on experience in software development and web technologie





About LatentBridge:
We are a global intelligent automation firm with a market-leading pay-as-you-go SaaS platform and
proprietary automation accelerators that can optimise and scale enterprises’ digital programs. We
provide end-to end-automation solutions through advisory, implementation and managed services.
Our cloud platform and industry-focused AI products, enable us to make automation accessible to
every enterprise.
Python, Javascript, HTML, CSS.
Experience Range - 3 - 7 Years.
Roles and Responsibilities
- Pytest
- Worked on utilities modules and libraries
- Unified server for API testing
- Building automation framework for performance and functional testing
- Build mock services
- Self-driven
Desired Candidate Profile
- Python
- Automation
- Development
Location: Pune
Employment Type: Full Time/Part-Time
Experience: 2-5 years
Eligibility: Qualified Company Secretary (Women who are willing to restart their career also can apply)
JOB DESCRIPTION:
The candidate must have good knowledge of
• The Companies Act, 2013
• Companies Rules made thereunder
• Foreign Exchange Management Act
• Securities and Exchange Board of India Act and the
Regulations.

