Customer Success Associate - SaaS | B2B

Opportunity Summary

We are looking for an enthusiastic engineer with experience building Salesforce AppExchange apps to lead the development of Salesforce connectors for our marketing technology products.

What would you do?

·      Collaborate with stakeholders in establishing application requirements, determining features, creating customer-friendly solutions, and determining support needs and performance requirements. 

·      Plan, design, develop, test, and deploy software to satisfy these requirements. 

·      Work according to the agile programming application development methodology adhered to including test-first, iterative development, and continuous re-prioritization.  

·      Support the maintenance of our hosted technology solutions. 

·      Work with other team members in accomplishing group objectives and participating in code reviews. 

·      Ensure timely and robust implementation of the company’s development plans.

·      Ensure that all relevant parties are kept up to date on progress of projects and give feedback on an ongoing basis. 

·      Contribute to the review, selection, and adoption of proprietary tools and technologies. 

·      Use specialist knowledge and experience of information technology to provide technical advice and vision.

Technical Skills

The following skills are needed for this role.

Experience

·      3+ years’ experience in web application design and development 

·      Bachelor’s Degree in relevant discipline or equivalent experience 

Primary Skills

·      Strong background in Java development

·      Experience working with databases and/or CRM systems. 

·      Experience with, or willingness to learn the Salesforce platform

Secondary Skills (nice to have)

·      Experience with Salesforce APEX, VisualForce, SOQL, etc. 

·      Experience building and maintaining Salesforce AppExchange apps. 

·      AWS ecosystem and tools, developing for serverless environments. 

·      Front-end expertise: HTML, CSS, JavaScript, etc. 

·      Other languages such as JavaScript, Typescript, C#, Ruby, Python, PHP, etc. are all valuable. 

Soft Skills

·      Thrives collaborating in a team environment with a diverse range of people.

·      Passionate about delivering an amazing customer experience.

·      Able to have a change of mind, and able to change the minds of others.

·      Writes clearly and concisely.

·      Capable of working without a company office, with a fully remote team.

Growth Skills

·      Possesses a good work ethic; a self-starter with a desire to grow.

·      Always looking for better ways to get the job done.

·      Have Knowledge of the UC &/or CC platforms in the market (Chat, Meetings, Video, Phone, Marketplace/API)

·      Having voice and Network knowledge, SaaS experience is nice to have

·      Have solid business acumen and executive presence, able to position UC/CC Communication platform end-to-end

Founded in 2012, the leader in digital identity verification technology for Day Zero and beyond. Our predictive analytics platform applies artificial intelligence and machine learning techniques, with trusted online/offline data intelligence from email, phone, address, IP, device, velocity, and the broader internet, to verify identities in real-time. We have more than 400 customers across the financial services, gaming, telecom, and ecommerce industries, including three of the top five banks, seven top 10 issuers, three top MSBs, multiple tier-one payroll providers, the top credit bureau, and over 75 of the largest and most successful fintechs such as Varo Money, Public, Chime, and Stash. We are funded by some of the world's best investors and entrepreneurs including Accel, Scale Venture Partners, Commerce Ventures, Work-Bench, Sorenson, Citi Ventures, Wells Fargo Strategic Capital, Synchrony, MVB Bank, Santander InnoVentures, and Two Sigma Ventures.

Our trophy case includes numerous industry awards and accolades, including being named one of Forbes America’s Best Startup Employers 2021 as well as the Best New Technology Introduced over the Last 12 months – Data and Data Services at the 2020 American Financial Technology Awards (AFTAs), being ranked #70 on Deloitte’s Technology Fast 500™, getting listed as a Gartner Cool Vendor, and winning Finovate’s Award for Best Use of AI/ML, to name a few!

The only way we can further our mission of becoming the single, trusted source of identity verification and eliminating identity fraud is by building the best team on the planet. This is where you come in!

Relevant work experience in ASP.net, C#

At least 2 years of experience with WCF Services

Very strong C# fundamentals
Has experience in building applications in C#

Experience and proficiency in client-side scripting languages, in particular HTML, CSS, and JavaScript

Experience and proficiency in cloud environment, in particular AWS

Additional skills-

- experience of handling Photon Engine

- knowledge of Scripting language like Python, Shell

- Knowledge of apache web server and php application deployment

- Performance monitoring- apps and cloud infra

The Senior Full Stack Developer is responsible for bringing the platform to the next level and ensuring the stability of the core platform. S/he will report directly to our GM and will have the opportunity to participate in the next phase of growth at Delishop, developing the platform and adapting it to meet the needs of new verticals. S/he will have flexibility and responsibilities from day one with expectations to contribute to the growth of the company by bringing new ideas and solutions to the table.

Duties:

• Coordinate project work with junior staff under the supervision of the GM.
• Act as a technical lead to the junior staff
• Lead production troubleshooting.
• Participate in the ideation of how to optimise the platform.

Requirements:

• At least 4-5 years of working experience in development.
• Very good knowledge of ReactJS including workflows (eg: redux)
• Good knowledge of the LAMP stack (Linux, Apache/Nginx, MySQL, PHP).
• Experience creating and using APIs (REST)
• Solid experience with ExpressJS/lambda and other backend technologies
• Understand of token and authentication mechanisms (eg: JWT)
• Experience with AWS, Command line tools and Auto-Scaling Environments.
• Comfortable with GIT (CLI), including branching and merging.

Desirable Qualifications:

• Eager to try out and learn about new technologies and approaches every day.
• Attention to detail, problem solving and teambuilding skills.
• Able and confident to communicate in English with colleagues and clients.
• Curious about best practices and adopting them;
• Experience with leading development teams and interacting with clients.
• Works hard, party harder.

Compensation

• USD 1000-1200 per month
• Working Hours: TBD