Customer Success Associate - SaaS | B2B

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Process Associate for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

We are looking for a Golang Developer to help build and scale our platform. This role involves designing high-performance distributed systems, building robust APIs and contributing to systems that handle real-time workflows at scale. You will own problems end to end, working closely with product, engineering and platform teams to build solutions that are reliable and scalable.

Responsibilities

• Develop new and enhance existing microservices, libraries, and features that form our B2B KYC platform.
• Create and document APIs, Queue Contracts to be consumed by other services.
• Work closely with the Product and Engineering Leads to implement features following best design principles and patterns.
• Participate in all phases of the development cycle plan, design, implement, review, test, deploy, document, and training.
• Help junior developers with best practices like TDD etc. and make sure their code meets the standards.
• Educate them continuously to improve overall team performance and work quality.

Requirements

• Development experience (3 to 6 years) preferably on GoLang and scripting skills.
• Bachelors/Masters in Computer Science or equivalent experience.
• Strong understanding of Computer Science fundamentals, software design principles, algorithms & design patterns.
• Interest and ability to quickly learn and ramp up on new languages and technologies.
• Ability to write understandable, reliable and testable code with minimum supervision.
• Distributed, highly available systems running at large scale.
• Distributed platforms which use Kafka, Elasticsearch, Cassandra or similar systems.
• Cloud environments (e. g., Docker, AWS, GCP, Kubernetes etc., ).
• Asynchronous programming patterns (e. g., GO Routines/Channels, Async Programming).
• Experience in CI/CD (Continuous Integration & Delivery), AGILE work environments.
• Ability to troubleshoot and solve issues on distributed systems.

Why join Zoop

• Work on high-scale, real-time systems that power critical identity and onboarding workflows for fast-growing businesses
• Take end-to-end ownership of meaningful engineering problems while building clean, scalable, production-grade systems
• Grow in a strong engineering environment with exposure to distributed systems, cloud-native technologies, and modern architectures

Responsibilities:

• Understanding the flow of code and how it interacts with different components.
• Understanding project documents, customer demands, and product objectives to create and execute test cases.
• Setting up, maintaining, and performing test automation frameworks on multiple application platforms, such as Mobile, Desktop, and Web, and building test scenarios and acceptance tests.
• Investigating customer problems referred to you by the technical support team, testing bugs, and creating and managing bug reports.
• Handling technical communications and understanding the customers' systems.
• Working with deployments teams, resolving level issues for systems, coordinating on product design, and offering inputs on the testability of functional elements and product designs.
• Noting all testing actions you have performed in daily and weekly reports.
• Analyzing and disintegrating software systems and coordinating with other teams to enhance the overall design.
• Researching test tools, methodologies, and trends and upgrading existing practices and processes.
• Managing the final quality on production release.

Eligibility Criteria:

Exp- 4-7 years

Notice period- Currently Serving

Mode of Work- Hybrid

Must have skills:

1. Should have good hands on Java (spring, DSA and Problem Solving)
2. Experience in API Testing- Rest Assured
3. Experience in Selenium

Key Responsibilities:

• Develop and implement effective recruitment strategies to meet staffing needs.
• Source candidates through job boards, social media, and networking.
• Conduct interviews and assess candidates' qualifications.
• Coordinate with hiring managers to understand position requirements.
• Maintain a positive candidate experience throughout the hiring process.
• Assist in the development of employer branding initiatives.

Qualifications:

• Proven experience in talent acquisition or recruitment.
• Strong communication and interpersonal skills.
• Ability to manage multiple recruitment projects simultaneously.
• Familiarity with applicant tracking systems (ATS) and recruiting tools.

• Design Infographics from the content/data
• Design Gifographics/Gif
• Presentation Design
• Ebook Design
• Annual Report design
• Motion Graphics Video Data visualisation
• Website PSD Design
• Mobile App UI/UX Design

Responsibilities and Duties

• Reporting to project manager at the end of day
• Working with a team of Designers and Creative

Qualifications and Skills

• Education: BCA.IT, MSC.IT, Diploma in IT, B.E,Fine Art Students
• Experience: Fresher (0-1) Year Experience
• You will be working with IT software development

Job Description – Full Stack Development (various levels)

"RAP - Rapid Acceleration Partners" provides practical AI solutions for digital business transformation. Intending to democratize AI, RAP has developed RAPFlow - an AI orchestration platform for building content intelligence solutions and RAPBot - an RPA tool for end-to-end automation. RAP’s vision is to provide a unified Intelligent Process Automation platform centered around Computer Vision and Natural Language Processing, combining it with RPA.

If you have the passion to be part of a fast-growing team that is geared towards redefining how IPA solutions are delivered and have that X Factor to contribute to a world class product, we have a place for you! Visit https://rapidautomation.ai/ for more details about RAP.

Position : Full Stack Developer (various levels)

Location : Chennai

Experience : 1-2 Years

Job type : Permanent

Team: You will be part of an engineering team, developing software that enables customers to automate business processes with low-code/no-code. The product(s) that you will work on have Web Applications, Web Services, AI components/services, Desktop, and Browser automation 

components, Data Pipelines, Analytics, Frameworks for development/testing/CICD, and more.

Responsibilities: Full Stack Engineer, i.e.

• Work on any/all layers of existing or new products, developing end-to-end features

• Build generic or custom solutions for PoCs

• Package/deploy/support/maintain the product in production and dev/test environments

Skills - Must have:

• Full Stack Development

• React

• Node.js

• TypeScript

• Mongodb

Skills – Good to have:

• Docker

• Node-RED

• DevOps - CI/CD

• Cloud deployment, architecture, and technologies

Job Role: Senior Full Stack Developer

Location: Trichy

Job Type: Full Time

Experience Required: 5+ Years

Reporting to : Product Head

About Us:

At Zybisys Consulting Services LLP, we are a leading company in Cloud Managed Services and Cloud Computing. We believe in creating a vibrant and inclusive workplace where talented people can grow and succeed. We are looking for a dedicated leader who is passionate about supporting our team, developing talent, and enhancing our company culture.

Role Overview:

Are you a seasoned Full Stack Developer with a passion for crafting innovative solutions? We are looking for an experienced Senior Full Stack Developer to enhance our team and lead the development of innovative solutions.

Key Responsibilities:

• Develop and Maintain Applications: Design, develop, and maintain scalable and efficient full-stack applications using modern technologies.
• Database Design: Expertise in both relational and NoSQL databases, including schema design, query optimization, and data modeling.
• Collaborate with Teams: Work closely with front-end and back-end developers along with the Engineering team to integrate and optimize APIs and services.
• Implement Best Practices: Ensure high-quality code, adherence to best practices, and efficient use of technologies.
• Troubleshoot and Debug: Identify and resolve complex issues, providing solutions and improvements.
• Code Review and Quality Assurance: Skill in reviewing code, ensuring adherence to coding standards, and implementing best practices for software quality.
• Agile Methodologies: Experience with Agile frameworks (e.g., Scrum, Kanban) to facilitate iterative development and continuous improvement.
• Test-Driven Development (TDD): Knowledge of TDD practices, writing unit tests, and integrating automated testing (CI/CD) into the development workflow.
• Technical Documentation: Ability to write clear and concise technical documentation for codebases, APIs, and system architecture.

Technical Skills:

• Backend: Node.js, Express.js, Python, Golang, gRPC
• Frontend: React.js, Next.js, HTML, HTML5, CSS3, jQuery
• Database: MongoDB, MySQL, Redis, OpenSearch
• API : RESTful APIs, SOAP services, or GraphQL
• Tools & Technologies: Docker, Git, Kafka
• Design & Development: Figma, Linux
• Containers & container orchestration: Docker, Kubernetes
• Networking & OS Knowledge

What We Offer:

• Growth Opportunities: Expand your skills and career within a forward-thinking company.
• Collaborative Environment: Join a team that values innovation and teamwork.

If your ready to take on exciting challenges and work in a collaborative environment, wed love to hear from you!

Apply now to join our team as a Senior Full Stack Developer and make waves with your skills!

Preference -  Having experience in Telecom Domain.

You Will Do...

• Test the performance and robustness of the product to help determining the stability, scalability, and dimensioning
• Oversee preparation and verification of test environments in conjunction to developing test simulators and automation
• Capture and detail the outcome of test executions and all information needed to support ongoing measurements and reporting on risks, defects, tests, and coverage
• Report on the test execution in a timely manner with attention given to achieving outstanding quality
• Identifies issues, proposes system improvements, and performs repetitive test execution to resolve identified issues.
• Evaluate and research new tools and practices to improve the execution and processes
• Define the automation strategy to reduce the lead time of Performance testing
• Collaborate with microservice teams on test and integration with a focus on customer experience
• Design & execute test automation suite on solution level
• Continuously improve quality assurance through test management
• Develop and maintain the test automation infrastructure
• Operate pipelines for continuous delivery of microservices and SW packages
• Work with internal/external organizations and partners.

You will bring...

• Education: BS or MS in computer Science or acceptable equivalent
• Experience with UNIX/Linux operating system
• Min years of experience: 5 to 7 years of experience in Quality Assurance, Test Automation or similar role in development
• Strong understanding of Test methodology, reporting and automation
• Understanding and experience in Software Performance testing, analysis of highly integrated Enterprise application
• Knowledge on K8's deployment on Cloud Infra (AWS EKS Cluster)
• Hands-on experience on Helm Charts, config maps configuration changes, kubectl utility, Helm install and Upgrade
• Working knowledge on Load testing tools like JMeter, Postman, SoapUI, LoadRunner
• Hands-on knowledge on the Cassandra, Oracle, EDB, NoSQL DB like Cassandra
• Experience with Ci/CD Pipeline using Jenkin
• Good troubleshooting skill analyzing the thread dump, Memory heap dump
• Experience analyzing CPU/Memory consumption from the JProfiler or other tools.
• Strong programming Scripting & Programming languages - Python, Java, ANSIBLE, Shell
• System Monitoring and Reporting Tools - Grafana, Prometheus, JIRA, X-Ray, Dynatrace
• Good knowledge of wireless communication systems, lab troubleshooting and test automation technique/tools
• Good understanding of test automation framework with TestNG or JUnit
• Knowledge of cloud-native core principles, DevOps, ADP, Docker, Kubernetes, WRCP, RH OCP
• Experience in making shell scripts on-demand basis to automate the small or medium day to day work
• Experience communicating directly with daily status updates, Risk Mitigation & Results Closure.
• Strong programming, scripting, testing, and debugging skills
• Ability to work with Architect and Development team to define the key metrics and use cases to test the product stability and scalability

* Study design briefs and determine requirements.

* Schedule projects and define budget constraints.

* Conceptualize visuals based on requirements.

* Prepare rough drafts and present ideas.

* Develop illustrations, logos and other designs using software or by hand.

* Use the appropriate colors and layouts for each graphic.

* Work with copywriters and creative director to produce final designs.

* Test graphics across various media.

* Amend designs after feedback.

* Ensure final graphics and layouts are visually appealing and on-brand.

Requirements:

* Proven graphic designing experience.

* A strong portfolio of illustrations or other graphics.

* Familiarity with design software and technologies (such as Corel Draw, InDesign, Illustrator, Dreamweaver, Photoshop).

* A keen eye for aesthetics and details.

* Excellent communication skills.

* Ability to work methodically and meet deadlines.

* Degree in Design, Fine Arts or related field is a plus.