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Customer Success Associate - SaaS | B2B
Customer Success Associate - SaaS | B2B
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Customer Success Associate - SaaS | B2B

Yash Panchal's profile picture
Posted by Yash Panchal
1 - 2 yrs
₹2L - ₹5L / yr
Gurugram
Skills
Customer Service
Customer Relationship Management (CRM)
SaaS
Hubspot
Technical support
Customer Success
Client Servicing
StoryXpress (a Techstars-backed company) is an end-to-end video platform and is an efficient and effective way of humanizing the way you promote and sell your product or services, and communicate with your customers. With a suite of professional video tools (Video Creator, Video Recorder, Video Hosting and Analytics, Video APIs, and SDKs), we help small and medium-sized businesses drive more revenue through the strategic use of video. Founded in 2014, StoryXpress has a rich community of 500K+ users including small enterprises to Fortune 500 companies.

Job Responsibilities:

  • Having a proactive customer support approach
  • Testing product features as assigned
  • Build & strengthen customer relationships
  • Lead scoring and qualification
  • Manage incoming chats, emails and handle appropriate follow-up calls and emails
  • Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
  • Demonstrate the value of the platform to our customers every day by providing amazing customer support
  • Maintain existing customer success metrics and data as directed

Job Requirements:

  • Excellence at Googling stuff and spoken English
  • Ability to meet deadlines and decent depth of thought process
  • Capable of operating without much supervision while still producing results
  • Not being camera shy and great presentation skills
  • Motivation to pursue customer success as a career
  • Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
  • Technical understanding and ability to troubleshoot and resolve technical problems



Note:
 The applicant should be comfortable with both the timings, Day Shift Timings as well as the US Shift Timings.Shifts will be rotational.

Brownie Points If - You are great at video presentation and love engaging with customers through videos

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About StoryXpress

Founded :
2014
Type :
Products & Services
Size :
0-20
Stage :
Raised funding

About

StoryXpress (a Techstars-backed company) is an end-to-end video platform and is an efficient and effective way of humanizing the way you promote and sell your product or services, and communicate with your customers. With a suite of professional video tools (Video Creator, Video Recorder, Video Hosting and Analytics, Video APIs, and SDKs), we help small and medium-sized businesses drive more revenue through the strategic use of video. Founded in 2014, StoryXpress has a rich community of 500K+ users including small enterprises to Fortune 500 companies.


Why Join us?

  • Get an opportunity to contribute to an exciting, forward-thinking and fast-moving Start-Up.
  • Shape-Up your career by working with young and supportive teams and peers!
  • Innovation and Creativity is all what matters!
  • Friendly Policies, good competitive salaries, team outings and what not!
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Yash Panchal
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