Crypto Content Writers

Customer Success Manager

Job Type: Full Time

Job Location: Malad Mumbai

Experience: 1 - 2 Years

Rotational Shift: 02:30 pm to 11:30 pm05:00 am to 02:00 pm08:00 pm to 05:00 am

About the Role:

We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows and operations, client facing experience and ability to manage multiple projects and work collaboratively.

Responsibilities:

1. Answering day to day client queries and providing creative solutions
2. Working on large scale project that optimize our clients’ workflows
3. Training clients on the EDS platform
4. Helping to improve client documentation, writing help articles, or creating how to videos
5. Becoming an expert on the EDS platform

Desired Skills / Qualifications:

1. Candidate should possess a Bachelor or master’s degree in finance or Applied Statistics & Analytics.
2. Experience of working at financial services/technology company((ie FactSet, MSCI, Enfusion, S&P, etc).
3. Ability to manage multiple projects and work collaboratively.
4. Should have excellent writing and verbal communication skills.

Benefits and Perks:​

1. Atmosphere of growth and opportunity
2. Collaborative culture of smart, young and dedicated people
3. Super modern WeWork office with the cappuccino on tap, ping pong tables, and exciting atmosphere
4. Other perks and employee benefit

• Location /Chennai 
• Experience: 4+ to 7 years 

We are looking for a Mobile Application Developer who is an expert in building apps for Apple devices with SwiftUI and Swift. As a Mobile App Developer, your duties and responsibilities will include working together with our design team for product mocks and creating next-level, latest mobile apps for our company. You will be required to work with our team of mobile developers to build intuitive mobile apps.If you consider yourself suitable for this Mobile Developer job, then we would like you to join us. 

Responsibilities: 

• Analyze the requirements and propose the best possible solutions. 
• Develop APIs for mobile functionality support and better user performance. 
• Consume remote data via REST and JSON. 
• Collaborate with the team to constantly innovate the design and functionality of apps 
• Troubleshoot and debug apps and handle it over to testers for better performance. 
• Work closely with the product development team . 
• Write unit and UI tests to identify malfunctions. 
• Follow standard coding practices [Clean architecture] while writing code. 

Requirements: 

• Proficient in SwiftUI, Combine, CoreData for persistence. 
• Should have working experience on Native SwiftUI dependency injection. 
• Usage of iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text. 
• Deep familiarity with Objective-C, Swift, and Cocoa Touch. 
• Ability to contribute to design, test, release and application support 
• Excellent development skills. 
• Exceptional problem-solving attitude. 

Experience: 

• iOS Development , SwiftUI and MVVM .
• Publising in Appstore.
• Beta Release
• Google map
• Different payment gateway integration
• Must have worked in any banking project previously
• Firebase and Socket for Notifications
• well experienced with pods
• Alomofire

Job Summary: 

We are seeking a highly skilled Senior .NET Engineer with extensive database design experience to join our team. As a Senior .NET Engineer, you will be responsible for designing, developing, and maintaining complex software applications using the .NET framework. You will also be responsible for designing and implementing complex database solutions using the EF Core framework that support these applications. 

 Specific Responsibilities and Accountabilities: 

• Design, develop, and maintain software applications using the .NET framework and database solutions using Entity Framework Core 
• Create and maintain data models and schema designs using best practices and industry standards  
• Develop and implement database security measures to protect sensitive data  
• Optimize database performance and ensure data integrity  
• Collaborate with cross-functional teams to define, design, and ship new features  
• Write clean, efficient, and maintainable code that meets specifications  
• Troubleshoot and debug software issues as needed  
• Keep up to date with emerging trends and technologies in software development and database design  
• Participate in code reviews and provide feedback to other developers  

Personal Qualities, Knowledge, Experience and Skills Required: 

• Bachelor's or master's degree in computer science or related field 
• At least 5 years of experience in software development using the .NET framework and database design and development using Entity Framework Core  
• Experience with object-oriented programming (OOP) concepts, design patterns and microservice architecture.  
• Experience with database design, including data modelling and schema design  
• Experience with MySQL Server or other relational database management systems  
• Familiarity with agile development methodologies  
• Excellent problem-solving and analytical skills  
• Ability to work independently and as part of a team  
• Strong communication and interpersonal skills  

About KAFQA

At Kafqa, we are building the next generation performing arts platform. Our mission is to transform how India learns, performs & watches performing arts. Our launch services consist of technology-enabled dance classes in our proprietary studios, production facilities, and social media broadcasting & competitions.

Founder & Team

The founder is Shariq Plasticwala. He is a graduate of IIT Bombay & Stanford GSB. He was part of the founding team of Amazon India where he played a key role for over 8 years. Among his roles at Amazon, he was the CEO of Amazon’s first joint venture in India and a Board Member of Amazon’s payments business. The other members of the founding team consisted of senior executives from Shiamak Davar & Byju’s.

Background

•   At least 6+ years experience in back-end development in a fast-paced environment, working in Python & Django Framework
• Should Have experience leading a team.
•   Deep understanding of technologies used in web products, including Rest APIs
•   Sound understanding of SQL/NoSQL databases such as PostgreSQL and MongoDB.
•   Deep familiarity with UNIX, major cloud platforms (AWS, Azure), DevOps.
•   Understanding of databases, and related tools, paradigms.

Opportunity

Here are some of the things you might have to do on any given day:

•   Developing APIs and endpoints for deployments of our product.
•   Infrastructure Development such as building databases, creating and maintaining automated jobs.
•   Build out the back-end to deploy and scale our product.

• Implement best practices for the engineering team across code hygiene, overall architecture design, testing, and deployment activities
• Drive technical decisions for building data pipelines, data lakes, and analyst access.
• Act as a leader within the engineering team, providing support and mentorship for teammates across functions
• Bachelor’s Degree in Computer Science or equivalent job experience
• Experienced developer in large data environments
• Experience using Git productively in a team environment
• Experience with Docker
• Experience with Amazon Web Services
• Ability to sit with business or technical SMEs to listen, learn and propose technical solutions to business problems

·       Experience using and adapting to new technologies

·       Take and understand business requirements and goals

·       Work collaboratively with project managers and stakeholders to make sure that all aspects of the project are delivered as planned

·       Strong SQL skills with MySQL or PostgreSQL

• Experience with non-relational databases and their role in web architectures desired

 Knowledge and Experience:

• Good experience with Elixir and functional programming a plus

• Several years of python experience
• Excellent analytical and problem-solving skills
• Excellent organizational skills

Proven verbal and written cross-department and customer communication skills

• Looking for candidates from cable or wire marketing back ground is preferable.
• Communicate with Customer’s decision making authorities and fix appointments for sales team from data base or from other sources.
• Proactive marketing, Customer Service & Sale's support
• Sending offers/quotations/proforma invoices to the customers
• Follow-up with the customers for orders/seeking feedback on the offers quoted
• Sending dispatch details to the customers after goods are dispatched
• Arranging samples of the products to the customer as per their request
• Maintaining and updating database regularly of all the customers, samples sent, offers made
• Finding out new potential customers for  products and doing sales promotional activities such as sending brochures/product flyers through couriers and emails.
• Need to have good browsing skills and hands on MS office skills
• Solving customer queries
• Other duties assigned