Creative Head

Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.

100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.

The world’s largest provider of customer experiences to North American consumers.

We Serve More than 200 Major Clients Worldwide, Including:

• 4 of the top 5 wireless providers
• 4 of the top 8 healthcare companies on the Fortune 500
• 4 of the top 10 banks on the Fortune 500
• 5 of the world’s largest retailers
• 4 of the top 10 largest car manufacturers
• 10 of the top 20 regulated utility companies
• 3 of the 5 largest technology companies
• Provide customer support and resolve customer queries via call.
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Candidate should be flexible to work in 24*7 environments (US Shift).
• Freshers to 5yrs of experience with Customer Support * 
• Experience in an International Voice Process.
• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
• Candidates who have experience into domestic Voice Process can be considered as freshers.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. 

At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.

• Job Category
• Customer Experience
• Posting Date
• 10/01/2025, 11:42 AM
• Locations
•  Pritech Park SEZ Block12, IN
• Apply Before
• 10/06/2025, 11:42 AM
• Job Schedule
• Full time
• Job Shift
• Night

Job Title: AEM Developer

Location: Mumbai, India

Experience: 4+ years

Overview:

We are seeking a talented Fullstack AEM (Adobe Experience Manager) Developer with proficiency in React or Angular frameworks to join our team in Mumbai. The ideal candidate should have a solid understanding of front-end and back-end development, with a focus on implementing and maintaining AEM-based solutions. This role requires strong communication skills and the ability to collaborate effectively with cross-functional teams.

Responsibilities:

• Develop, implement, and maintain AEM-based web applications and components.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Design and develop custom AEM components, workflows, and templates.
• Integrate AEM with other systems and third-party applications as needed.
• Optimize application performance and ensure scalability and reliability.
• Stay updated with the latest AEM features, trends, and best practices.
• Implement responsive design principles to ensure a seamless user experience across devices.
• Troubleshoot and debug issues related to AEM implementation and integration.
• Write clean, well-documented code and ensure adherence to coding standards.
• Participate in code reviews and provide constructive feedback to peers.
• Mentor junior developers and share knowledge with the team.
• Collaborate with UX/UI designers to create visually appealing and user-friendly interfaces.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 4+ years of experience in full-stack development, with a focus on AEM.
• Strong proficiency in Adobe Experience Manager (AEM) and associated technologies (AEM Sites, AEM Assets, etc.).
• Experience with front-end technologies such as React or Angular.
• Proficiency in HTML5, CSS3, JavaScript, and related frameworks/libraries.
• Experience with server-side languages such as Java.
• Knowledge of RESTful web services and APIs.
• Familiarity with version control systems such as Git.
• Experience with agile development methodologies.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work effectively in a collaborative team environment.
• Experience with cloud platforms (e.g., AWS, Azure) is a plus.
• Relevant Adobe certifications (e.g., Adobe Certified Expert) are desirable but not required.

You need to drive automation for implementing scalable and robust applications. You would indulge your dedication and passion to build server-side optimization ensuring low-latency and high-end performance for the cloud deployed within datacentre. You should have sound knowledge of Open stack and Kubernetes domain.

YOUR ‘OKR’ SUMMARY

OKR means Objective and Key Results.

As a DevOps Engineer, you will understand the overall movement of data in the entire platform, find bottlenecks,define solutions, develop key pieces, write APIs and own deployment of those. You will work with internal and external development teams to discover these opportunities and to solve hard problems. You will also guide engineers in solving the complex problems, developing your acceptance tests for those and reviewing the work and

the test results.

What you will do

• As a DevOps Engineer responsible for systems being used by customer across the globe.
• Set the goals for overall system and divide into goals for the sub-system.
• Guide/motivate/convince/mentor the architects on sub-systems and help them achieving improvements with agility and speed.

• Identify the performance bottleneck and come up with the solution to optimize time and cost taken by build/test system.

• Be a thought leader to contribute to the capacity planning for software/hardware, spanning internal and public cloud, solving the trade-off between turnaround time and utilization.

• Bring in technologies enabling massively parallel systems to improve turnaround time by an order of magnitude.

What you will need

A strong sense of ownership, urgency, and drive. As an integral part of the development team, you will need the following skills to succeed.

• BS or BE/B.Tech or equivalent experience in EE/CS with 10+ years of experience.
• Strong background of Architecting and shipping distributed scalable software product with good understanding of system programming.

• Excellent background of Cloud technologies like: OpenStack, Docker, Kubernetes, Ansible, Ceph is must.
• Excellent understanding of hybrid, multi-cloud architecture and edge computing concepts.
• Ability to identify the bottleneck and come up with solution to optimize it.
• Programming and software development skills in Python, Shell-script along with good understanding of distributed systems and REST APIs.

• Experience in working with SQL/NoSQL database systems such as MySQL, MongoDB or Elasticsearch.
• Excellent knowledge and working experience with Docker containers and Virtual Machines.
• Ability to effectively work across organizational boundaries to maximize alignment and productivity between teams.

• Ability and flexibility to work and communicate effectively in a multi-national, multi-time-zone corporate.

• Deep understanding of technology and passionate about what you do.
• Background in designing high performant scalable software systems with strong focus to optimizehardware cost.

• Solid collaborative and interpersonal skills, specifically a proven ability to effectively guide andinfluence within a dynamic environment.

• Strong commitment to get the most performance out of a system being worked on.
• Prior development of a large software project using service-oriented architecture operating with real time constraints.

What's In It for You?

• You will get a chance to work on cloud-native and hyper-scale products
• You will be working with industry leaders in cloud.
• You can expect a steep learning curve.
• You will get the experience of solving real time problems, eventually you become a problem solver.

Benefits & Perks:

• Competitive Salary
• Health Insurance
• Open Learning - 100% Reimbursement for online technical courses.
• Fast Growth - opportunities to grow quickly and surely
• Creative Freedom + Flat hierarchy
• Sponsorship to all those employees who represent company in events and meet ups.
• Flexible working hours
• 5 days week
• Hybrid Working model (Office and WFH)

Our Hiring Process:

Candidates for this position can expect the hiring process as follows (subject to successful clearing of every round)

• Initial Resume screening call with our Recruiting team
• Next, candidates will be invited to solve coding exercises.
• Next, candidates will be invited for first technical interview
• Next, candidates will be invited for final technical interview
• Finally, candidates will be invited for Culture Plus interview with HR
• Candidates may be asked to interview with the Leadership team
• Successful candidates will subsequently be made an offer via email

As always, the interviews and screening call will be conducted via a mix of telephonic and video call.

So, if you are looking at an opportunity to really make a difference- make it with us…

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Skill sets

Having Hands on experience in designing and development of e-commerce applications using hybris 5.X framework.

Possess Extensive Experience working with Spring frameworks including Spring Core, Spring MVC, Spring Security and Spring Integration.

Experience developing hybris web-based, e- commerce applications in a project-based environment.

Expertise in Core Java, web technologies like J2EE, JPA, JDBC, JSP, Hibernate, Servlets, JMS, Web Services(SOAP, WSDL, REST, JAX-WS, JAX- RS), JavaScript, Java Beans, Log4j, CSS, JUnit, Batch Programming, Unix shell scripting and Oracle.

Experience in or equivalent experience in tools and softwares like Eclipse, RedHat Developer, Weblogic, JBoss, Websphere App Server, Apache tomcat, HP Quality Center, SQL DB Access tool

Should be well acquainted with J2EE design patterns like GOF, Composite, Decorator, Facade, MVC, Singleton pattern, etc.

Extensive experience with Spring modules like IoC, Web, MVC, ORM, AOP, Spring Annotation

Knowhow on tools

• Knowledge on Java
• Atlassian tools like Jira, Confluence
• Hybris SAP Commerce Platform

Knowhow on methodologies

• Agile
• Scrum
• Experience in B2B or B2C e-commerce applications

Expected deliverables

• Possess In-depth experience in Full Life Cycle Implementations, Re- implementation and Post Implementation Support of Hybris application.
• Possess experience with hybris data & Product modelling, Flexible search using hybris APIs
• Have the experience in developing responsive GUI components using HTML, CSS, JavaScript,

JSTL and AJAX.

• Possess Extensive Experience working with Data Hub and ImpEx scripts to integrate hybris with SAP and non-SAP systems.
• Possess Hands-On experience with hybris ServiceLayer, DAOs, ModelService ,Interceptors, hybris workflow modelling, Order Management Service APIs.
• Possess good knowledge of design patterns and software development best practices

Qualitative aspects of service delivery

• Effectively communicate with client leadership and business owners within the business function and related teams to identify areas of opportunity, challenges and drive change.
• Develop a business architecture strategy based on our customers strategy and a situational awareness of various business scenarios and motivations.
• Apply a structured approach to capture perspective of the business function including, business capabilities, business and technology processes, organization & people, technology, data and information
• Strong time-management and organizational skills and the ability to work in a fast-paced environment
• Ability to learn new concepts, business processes and software quickly
• Analytical approach to problem-solving; ability to use technology to solve business problems
• Proven ability to design and optimize business processes and to integrate business processes

across disparate systems

Desired Experience

• Functional/technical proficiency with at least 5+ full lifecycle Hybris implementations and 7+ years of industry and/or consulting experience.
• At least 3-4 years of working experience with integrating Hybris with SAP.

Good knowledge in AutoCAD 2D and basic 3D .

Good knowledge in 2D plan, sectional drawings, Isometric &

perspective views.

Good Knowledge in MS Office( Word,excel and power point)

Good communication skills

Good Knowledge in Basic Electrical

Responsibilities

Design of electrical products and components to meet product

specifications.

Preparation of design drawings and installation drawings in

Autocad to meet client requirements.

Develop new drawings from hand sketches.

Customer interaction and understanding their requirement

Preparation customer documents

Presenting the design to the Customer.

Preparation of Bill of Materials

Understanding relevant codes and Standards

• Proficiency in Integration of various Azure resources (IaaS and PaaS - SQL DB , App Service , Application Insights , databricks , Storage accounts etc) to deliver an end to end automation.
• Thorough understanding of Continuous integration and continuous delivery using Azure DevOps/VSTS.
• Performing cost analysis of the Azure platform to identify where cost efficiencies could be had.
• Proficiency and thorough understanding of Azure RBAC model.
• Sound understanding of Azure Active directory and conditional access policies.
• Good grasp of Azure governance principles and hands-on experience in rolling out compliance and governance polices.
• Proficiency in developing infrastructure automation scripts in the form of ARM templates and Azure Power Shell scripts which can then be provided to application teams as consumables.
• Effective communication skills, both written and verbal for technical and non-technical audiences.
• Good working and hands on knowledge of Azure IaaS , Vnet , Subnets , Firewalls and NSG. Sound understanding of networking knowledge on DNA and Firewall security like Palo Alto.
• Experience working with Confluence, JIRA, Bitbucket, git, Jenkins, Sonar for collaboration and continuous integration.
• Experience with agile methods, along with having found their limitations and ways to overcome them.

ABOUT ZYCUS:

Headquartered in Princeton, U.S. in 1998, Zycus has grown every day to be established as an organization which now is a leading global provider of complete Source-to-Pay suite of procurement performance solutions.

We develop cloud-based (SaaS) https://workable.com/nr?l=https%3A%2F%2Fwww.zycus.com%2Fsolution%2Fprocurement-performance.html">Source-to-Pay solutions for large global enterprises, and have successfully deployed about 200 solutions to over 1000 Global clients. We are proud to have as our clients, some of the best-of- breed companies across verticals like Manufacturing, Automotive, Banking and Finance, Oil and Gas, Food Processing, Electronics, Telecommunications, Chemicals, Health and Pharma, Education and more. 

With a team of 1000+employees, we are present in India with 3 development centers at Bengaluru, Mumbai & Pune and offices in the https://workable.com/nr?l=https%3A%2F%2Fwww.zycus.com%2Fcareers%2FUS-Careers.html">U.S., U.K., Australia, https://workable.com/nr?l=https%3A%2F%2Fwww.zycus.com%2Fpress-releases%2Fzycus-expands-middle-east-presence-with-new-location-in-dubai.html">Dubai and https://workable.com/nr?l=https%3A%2F%2Fwww.zycus.com%2Fpress-releases%2Fzycus-continues-global-expansion-with-new-office-in-singapore.html">Singapore, Amsterdam. 

https://workable.com/nr?l=https%3A%2F%2Fwww.zycus.com%2Fcompany%2Fcareers.html">Know more about the LEADER of: https://workable.com/nr?l=http%3A%2F%2Fcampaign.zycus.com%2FGMQ2017">Gartner’s 2013, 2015 & 2017 Magic Quadrant for Strategic Sourcing Application Suites and https://workable.com/nr?l=http%3A%2F%2Fcampaign.zycus.com%2FThe-Forrester-Wave-eProcurement-Q2-2017-Zycus-Named-a-Leader">The Forrester Wave™: eProcurement, Q2 2017

1. Involvement in the full software development life cycle with stringent needs on (i) time to market, & (ii) quality of product - functional and non-functional aspect.
2. Ownership of complex software architectures, operational metrics, and running the day to day business operations.
3. Designing and defining the interaction between the different components and teams.
4. Work closely with peers and product managers to develop great technical design and approach for new product development.
5. Definition of, and compliance with, a world-class build/release and configuration management process.

This position will report in to Director of engineering & the roles & responsibilities are as below: 

1. Identify the technologies that would be used for the product.
2. Recommend the development methodology and framework for the project.
3. Provide the overall design and structure to the application.
4. Ensure that the product is adequately defined & documented.
5. Establish design/coding guidelines and best practices, and drive usage of design patterns.
6. Enforce compliance with coding guidelines using code reviews etc.
7. Build solution which is easily configurable, deploy-able and secure in SaaS environment.
8. Responsible for planning product iterations & releasing iterations on schedule.

   The Applicant with a total experience of 10-20years, should have hands-on development experience in Core Java and J2EE with proven expertise in writing application architecture and core design ground up with sound algorithmic thought process enabling bullet-proof application performance in terms of key drivers like security, load, scalability, etc.

   Skills and Technologies:
   1. Versatile experience with delivering highly available services on multiple technology stacks in traditional data centers, public clouds, and private clouds.
   2. Core Java, J2EE, Spring, Hibernate, JMS/Rabbit MQ/Kafka, Web-Services, Oracle, MSSQL, JSP-Servlets, , Design Patterns.

   Nice to have: New edge technology (Hadoop, AWS, Spark, RabbitMQ etc)

   Team mentoring:

   1. Mentor developers for difficult tasks & provide technical advice and guidance to the Tech Leads.
   2. Guide the team is doing POCs and early risk assessments.

      Leadership Abilities:

      • Optimize & effectively manage resources and time of the team members.
      • Identify, track and mitigate risks to the product
      • Should not hesitate to carry out healthy and constructive confrontation with team members, peers and managers for the benefit of Product.
      • Along with a competitive compensation structure, Zycus believes in an open culture learning environment, where everyone gets a chance to share their ideas and deliver par excellence.