Content Editor

Job Title : Python Django Developer

Experience : 3+ Years

Location : Gurgaon (Work from Office)

Job Summary :

We are looking for an experienced Python Django Developer with strong expertise in building scalable web applications and distributed systems. The ideal candidate must have hands-on experience with Django, Redis, Celery, RabbitMQ, PostgreSQL, and Kafka to design and optimize high-performance applications.

Mandatory Skills :

Python, Django, Redis, Celery, RabbitMQ, PostgreSQL, Kafka

Key Responsibilities :

• Design, develop, and maintain web applications using Python & Django.
• Implement asynchronous tasks and background job processing using Celery with RabbitMQ/Redis.
• Work with PostgreSQL for database design, optimization, and complex queries.
• Integrate and optimize messaging/streaming systems using Kafka.
• Write clean, scalable, and efficient code following best practices.
• Troubleshoot, debug, and optimize application performance.
• Collaborate with cross-functional teams (frontend, DevOps, QA) for end-to-end delivery.
• Stay updated with the latest backend development trends and technologies.

Requirements :

• Minimum 3+ years of experience in backend development using Python & Django.
• Hands-on experience with Redis, Celery, RabbitMQ, Kafka, and PostgreSQL.
• Strong understanding of REST APIs, microservices architecture, and asynchronous task management.
• Knowledge of performance tuning, caching strategies, and scalable system design.
• Familiarity with Git, CI/CD pipelines, and cloud deployment (AWS/GCP/Azure) is a plus.
• Excellent problem-solving and communication skills.

accountant to manage all our financial transactions, from fixed and variable expenses to budgets and bank deposits. Knowledge of GST and TDS

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

• Strong understanding of ServiceNow platform architecture,applications and modules
• Experience with integrations between ServiceNow and other
  tools/systems
• Proficient in all phases of the Application Development
  lifecycle with experience in an agile environment
• Excellent verbal and written communication skills, with
  experience interacting with clients at multiple levels
• ServiceNow certifications are preferred
• Experience with Knowledge Base platforms, ideally
  ServiceNow Knowledge Management application is a plus

Duties/ Responsibilities

• Performing exhaustive research to gain in-depth knowledge of all customer personas
• Creating specifications and content appropriate for the brand's customer personas
• Planning the editorial calendar and content proposition
• Developing content governance guidelines for tone, style, and voice of all content, and ensuring they are followed
• This role is 50/50 conceptualizing and executing. You must be able to not only ideate and pitch your own create concepts to your peers and management, but also work with a team to execute others’ ideas when needed.
  
  Collaborate as part of a small, agile video team producing original video content for digital platforms from script to shoot to edit and delivery.
  
  Create content for social channels, with a clear understanding of how users engage with social creative across formats and platforms.
  
  Develop best practices and expertise around creating, publishing and distributing videos specific to various digital platforms, and train teammates in those best practices.
  
  Qualifications / Skills :
  
  5+ years of experience in a creative agency, production company, or in-house at a brand pitching and editing video content for social and digital channels.
  
  Should have a proven track record of creating content for a company/ Individual.
  
  Detail-oriented, fast learner, and able to manage your own time.
  
  Can effectively cope with change, shift gears comfortably, decide and act without having the total picture. Cut your own way through ambiguity and engaging management smartly when needed.

Benefits:

• This is a full time position, working from office. Office Address: Lexicon International School, Kalyani nagar, Pune.
• Transportation reimbursement is available.
• Medical Insurance available.
• Leadership & Development training for all manager-level employees
• Salary will be as per the skills and the experience of the applicant.

FinCRM is a cloud-based Customer Relationship Management Solution with enhanced Office Management capabilities. It helps companies and individuals manage their sales, marketing, and support efforts all from a single place. It is equipped to help businesses of all sizes build excellent customer relationships.

Technical Experience:

• 2+ years' experience in creating applications using a framework such as CodeIgniter, Zend, Laravel, Bootstrap.
• Proficient in PHP, MySQL/SQL, CSS, HTML, Apache server, Java script, AJAX, jQuery, JSON, XML, APIs, Version Control/Git.
• Linux server Handling - Min 3 years experience
• LAMP, PHP & MySQL, OOP's, CodeIgniter - 3 to 4 years experience
• Experience with Version Controlling Tools - SVN, Mantis & Git

Skills:

• Able to create Solution Architecture and design based on requirements.
• Should possess excellent problem-solving skills and be a team player.
• Can identify technology trends and advances that may support the success of the project.
• Should have the ability to learn new tasks outside the immediate range of skills.

Responsibilities:

• Brainstorm with the team to come up with ideas regarding the development requirements.
• Determine the feasibility of ideas and identify the best way and tech stack to move ahead.
• Build products and api's as per the requirements with optimized code.
• Develop products considering scalable architecture and security.
• Testing and maintenance of different server environments.
• Handle code deployment on testing and production environments.
• Maintain code versioning and administer the database properly.