Content Editor

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

Data Governance Architect

About Kanerika

Who we are:

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI. We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions

Kanerika has won several awards over the years, including:

CMMI Level 3 Appraised in 2024.

Best Place to Work 2022 & 2023 by Great Place to Work®.

Top 10 Most Recommended RPA Start-Ups in 2022 by RPA today.

NASSCOM Emerge 50 Award in 2014.

Frost & Sullivan India 2021 Technology Innovation Award for its Kompass composable solution architecture.

Recognized for ISO 27701, 27001, SOC2, and GDPR compliances.

Featured as Top Data Analytics Services Provider by GoodFirms.

Working for us

Kanerika is rated 4.6/5 on Glassdoor, for many good reasons. We truly value our employees' growth, well-being, and diversity, and people’s experiences bear this out. At Kanerika, we offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. From our inclusive hiring practices and mandatory training on creating a safe work environment to our flexible working hours and generous parental leave, we prioritize the well-being and success of our employees. Our commitment to professional development is evident through our mentorship programs, job training initiatives, and support for professional certifications. Additionally, our company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us at Kanerika and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. See the benefits section below for the perks you’ll get while working for Kanerika.

Locations

We are located in Austin (USA), Singapore, Hyderabad, Indore and Ahmedabad (India).

What You Will Do:

As a Data Governance Architect at Kanerika, you will play a pivotal role in shaping and executing the enterprise data governance strategy. Your responsibilities include:

1. Strategy, Framework, and Governance Operating Model

- Develop and maintain enterprise-wide data governance strategies, standards, and policies.

- Align governance practices with business goals like regulatory compliance and analytics readiness.

- Define roles and responsibilities within the governance operating model.

- Drive governance maturity assessments and lead change management initiatives.

2. Stakeholder Alignment & Organizational Enablement

- Collaborate across IT, legal, business, and compliance teams to align governance priorities.

- Define stewardship models and create enablement, training, and communication programs.

- Conduct onboarding sessions and workshops to promote governance awareness.

3. Architecture Design for Data Governance Platforms

- Design scalable and modular data governance architecture.

- Evaluate tools like Microsoft Purview, Collibra, Alation, BigID, Informatica.

- Ensure integration with metadata, privacy, quality, and policy systems.

4. Microsoft Purview Solution Architecture

- Lead end-to-end implementation and management of Microsoft Purview.

- Configure RBAC, collections, metadata scanning, business glossary, and classification rules.

- Implement sensitivity labels, insider risk controls, retention, data map, and audit dashboards.

5. Metadata, Lineage & Glossary Management

- Architect metadata repositories and ingestion workflows.

- Ensure end-to-end lineage (ADF → Synapse → Power BI).

- Define governance over business glossary and approval workflows.

6. Data Classification, Access & Policy Management

- Define and enforce rules for data classification, access, retention, and sharing.

- Align with GDPR, HIPAA, CCPA, SOX regulations.

- Use Microsoft Purview and MIP for policy enforcement automation.

7. Data Quality Governance

- Define KPIs, validation rules, and remediation workflows for enterprise data quality.

- Design scalable quality frameworks integrated into data pipelines.

8. Compliance, Risk, and Audit Oversight

- Identify risks and define standards for compliance reporting and audits.

- Configure usage analytics, alerts, and dashboards for policy enforcement.

9. Automation & Integration

- Automate governance processes using PowerShell, Azure Functions, Logic Apps, REST APIs.

- Integrate governance tools with Azure Monitor, Synapse Link, Power BI, and third-party platforms.

Required Qualifications:

- 15+ years in data governance and management.

- Expertise in Microsoft Purview, Informatica, and related platforms.

- Experience leading end-to-end governance initiatives.

- Strong understanding of metadata, lineage, policy management, and compliance regulations.

- Hands-on skills in Azure Data Factory, REST APIs, PowerShell, and governance architecture.

- Familiar with Agile methodologies and stakeholder communication.

Channel Sales Executive - Field Sales

Company: Manvi International Courier

Location: Dwarka Sec 7, Delhi

Preference: Male 

Age Limit - 20-35 years

Who can Apply? 

Freshers/Experienced both can apply with good communication skills.

Position Overview:

Manvi International Courier is looking for a Channel Sales Executive to generate leads and build client relationships. This is a field-based role with no sales targets, requiring strong communication skills in English and Hindi.

Key Responsibilities:

• Lead Generation: Identify and generate new business opportunities for courier services.
• Client Relationships: Build and maintain strong relationships with clients through regular visits.
• Communication: Effectively communicate the company’s services to clients in both English and Hindi.
• Field Visits: Travel to various locations to meet clients and assess their needs.

Required Skills:

• Strong communication skills in English and Hindi.
• Ability to build relationships and generate leads.
• Self-motivated with a proactive attitude.
• Willingness to travel and visit clients as needed.
• Male candidates only.

Academic Qualification

 B.Tech/B.Sc/MSc in Electronics only

Job Description / Responsibilities

 1.    Thorough knowledge in MS office tools

2.      Knowledge in technical content writing

3.      Domain knowledge in Electronics and Communications Systems is an added advantage

Roles & Responsibilities

● Generating a pool of prospects by identifying the need for up-skilling depending on the student’s area of interest.

● Helping prospective students with detailed information about the programs offered through phone & creating a strong pipeline.

● Ensure meet daily deliverables & achieve weekly/monthly enrolment target.

• Help them understand the importance of navigating a career.

● Must be a good listener and be trained in matching candidate needs to a future career. 

Job Summary
We are urgently looking for an Angular Developer with 2-3 Years of experience in Angular5 and above. We are looking for a hands-on person who could design and code a system. The person should have demonstrable experience in a minimum of 3 projects of a duration of 6-12 months (or more). The project should be a full web app (please provide us with the links).

Essential Responsibilities:

· Strong understanding of overall web design including basic usability, accessibility, industry standards, architecture, and navigation

· Experience with general user experience concepts and ability to design highly effective user interfaces

· Implement the frontend components and architecture for new features

· Work with backend engineers to specify the APIs that will power these features.

· Architect efficient and reusable front-end systems that drive complex web applications

· Build reusable code and libraries for future use to ensure the technical feasibility of UI/UX designs Optimize application for maximum speed and scalability

· Strong knowledge of frontend optimization, performance techniques, and security design

Required skills:

· Angular (5-12 version)

· Angular: -Rxjs, NGRX, Storybook

· Must know how to create reusable components

· Flexbox/Grid layout experience

· Typescript fundamentals

· JavaScript fundamentals

· Data structures expertise

· HTML/CSS

· ES6

· SCSS

• Having good knowledge of iOS SDK & interface builders
• Proficient in Objective C, iOS, X-Code etc.
• Continuously updating the expertise on latest releases of iOS products
• Should have developed at least 5 applications as per Apple standards
• Experience with Database in Mobile Apps like SQlite & Core Data.
• Experience in integrating Webservices like SOAP, REST and POST with Mobile App.
• Experience with Google Map & GPS Integration
• Hands on experience of Xcode, Objective C, JSON & Sqlite on iOS platfor
• Develop Native& Hybrid mobile applications
• Implementing Mobile Payments, Mobile Shopping & Security

• Set sales goals, compare performance to goals, and adjust goals as needed
• Assess current team processes and procedures, identify opportunities for improvement, and implement them
• Develop individual quotas and assign territories for team members
• Provide detailed and accurate sales forecasts
• Coach, mentor, and provide feedback to team members
• Foster a competitive yet collaborative team environment
• Assess individual performance through observation and measurement, and suggest corrective actions as needed

• Bachelor's degree in Business, Marketing, Communications, or related field
• 0-5 years of experience in sales
• Strong oral and written communication skills
• Proven ability to lead a team to meet quotas
• Excellent leadership skills
• Experience setting sales goals
• Results-oriented with strong analytical skills
• Deep understanding of CRM systems and best practices
• Proficient in Microsoft Office