Content Creator(Digital marketing)

Technical Support Engineer

About the Role:

We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.

You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role.

Key Responsibilities:

Technical Investigation & Bug Identification

• Review application logs, error messages, and stack traces to diagnose issues
• Read and navigate through our MERN stack codebase to understand system behaviour
• Reproduce reported bugs in staging/development environments
• Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
• Perform root cause analysis and provide technical insights to the engineering team

Monitoring & Proactive Support

• Monitor AWS infrastructure health and application performance metrics
• Identify patterns in support tickets that may indicate broader system issues
• Collaborate with engineering on bug fixes and verify resolutions in production
• Test new features from a customer perspective before release

Required QualificationsTechnical Skills

• Strong understanding of web application architecture and software engineering principles
• Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
• Ability to read and understand JavaScript/TypeScript code
• Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
• Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
• Understanding of database concepts and ability to write basic MongoDB and SQL queries
• Experience with Git and version control concepts
• Knowledge of browser developer tools for debugging frontend issues

Soft Skills

• Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
• Strong analytical and problem-solving mindset
• Patience and empathy when dealing with frustrated customers
• Self-motivated with ability to manage multiple issues simultaneously
• Detail-oriented with good documentation habits

Experience

• 1+ years in technical support, customer success, or similar role
• 1+ years working with or around software development teams
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Nice to Have

• Experience with AWS troubleshooting and CloudWatch logs analysis
• Familiarity with containerization (Docker) and CI/CD pipelines
• Previous experience in a SaaS or platform company
• Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)
• Exposure to agile development methodologies

What You'll Work With

• Frontend: React.js applications with modern JavaScript/TypeScript
• Backend: Node.js/Express.js APIs
• Database: MongoDB, MySQL
• Infrastructure: AWS (various services)
• Tools: GitHub, JIRA, Slack
• Environment: Fast-paced with direct access to engineering team

We are working on a relevant requirement and your profile looks suitable for it.

Hiring: Customer Support Executive

company name - MONEYVIEW

Location: Novel Tech Park, Kudlu Gate, Bangalore

Industry: FinTech / BFSI / NBFC / Telecom

Experience: 1–2+ Years

Salary: Up to ₹6 LPA

Work Days: 6 Days Working

Key Requirements:

* Experience in Customer Support / Customer Service

* Preferred background in BFSI / FinTech / Loan / Credit Card / NBFC / Telecom

* Strong English communication (Mandatory)

* Good in inbound & outbound call handling

* Customer query / complaint resolution experience

* CRM / Email support knowledge preferred

Interested candidates can share CV / details.

Devops Engineer

Roles and Responsibilities:

As a DevOps Engineer, you’ll be responsible for ensuring that our products can be seamlessly deployed on infrastructure, whether it is on-prem or on public clouds.

• Create, Manage and Improve CI / CD pipelines to ensure our Platform and Applications can be deployed seamlessly
• Evaluate, Debug, and Integrate our products with various Enterprise systems & applications
• Build metrics, monitoring, logging, configurations, analytics and alerting for performance and security across all endpoints and applications
• Build and manage infrastructure-as-code deployment tooling, solutions, microservices and support services on multiple cloud providers and on-premises
• Ensure reliability, availability and security of our infrastructure and products
• Update our processes and design new processes as needed to optimize performance
• Automate our processes in compliance with our security requirements
• Manage code deployments, fixes, updates, and related processes
• Manage environment where we deploy our product to multiple clouds that we control as well as to client-managed environments
• Work with CI and CD tools, and source control such as GIT and SVN. DevOps Engineer

Skills/Requirements:

• 2+ years of experience in DevOps, SRE or equivalent positions
• Experience working with Infrastructure as Code / Automation tools
• Experience in deploying, analysing, and debugging on multiple environments (AWS, Azure, Private Clouds, Data Centres, etc), Linux/Unix administration, Databases such as MySQL, PostgreSQL, NoSQL, DynamoDB, Cosmos DB, MongoDB, Elasticsearch and Redis (both managed instances as well as self-installed).
• Knowledge of scripting languages such as Python, PowerShell and / or Bash.
• Hands-on experience with the following is a must: Docker, Kubernetes, ELK Stack
• Hands-on experience with at least three of the following- Terraform, AWS Cloud Formation, Jenkins, Wazuh SIEM, Ansible, Ansible Tower ,Puppet ,Chef
• Good troubleshooting skills with the ability to spot issues.
• Strong communication skills and documentation skills.
• Experience with deployments with Fortune 500 or other large Global Enterprise clients is a big plus
• Experience with participating in an ISO27001 certification / renewal cycle is a plus.
• Understanding of Information Security fundamentals and compliance requirements

Work From Home

Start Up Background is preferred

Company Location: Noida

Description of Skills/abilities:

We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing those with well-known React.js workflows such as Redux. You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is a must.

You will be responsible for architecting and building the applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

1. Developing new user-facing features using React.js, React hooks.
2. Building reusable components and front-end libraries for future use.
3. Translating designs and wireframes into high quality code.
4. Optimizing components for maximum performance across a vast array of web-capable devices and all browsers.
5. Build pixel-perfect, buttery smooth UIs across all web browsers.
6. Diagnose, fix bugs, maintain code and write automated tests to ensure the product is of the highest quality.
7. Key understanding about Object Oriented Programming, Web Architecture, SDLC, Rest Framework.
8. Should have understanding in Hybrid App Ecosystem, Code Once - Deploy Anywhere thought process.
9. Responsible for development of new highly-responsive, web-based user interface.
10. Construct visualizations that are able to depict vast amounts of data.
11. Work with product team and graphic designers.
12. Develop a flexible and well-structured front-end architecture, along with the APIs to support it React.js developer requirements and qualifications.
13. Support the entire application lifecycle (concept, design, test, release and support). Produce fully functional web, mobile applications writing clean code.

Skills

1. Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
2. Thorough understanding of React.js and its core principles.
3. Having Experience with popular React.js workflows such as Redux.
4. Familiarity with newer specifications of Typescript.
5. Having Experience with data structure libraries (e.g., Immutable.js).
6. Knowledge of isomorphic React is a plus.
7. Familiarity with RESTful APIs.
8. Knowledge of modern authorization mechanisms, such as JSON Web Token.
9. Familiarity with modern front-end build pipelines and tools.
10. Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
11. Familiarity with code versioning tools such as Git, SVN.
12. Knowledge of functional or object-oriented programming.
13. Ability to write well-documented, clean typescript code.
14. Rock solid at working with third-party dependencies and debugging dependency conflicts.
15. Understanding of REST APIs, the document request model, and offline storage.

Skill Set:

React, React Hooks, Redux, and Typescript with minimum of 6+ Years of relevant Experience.

ROLES AND RESPONSIBILITIES:

• Determining the structure and design of web pages.

• Ensuring user experience determines design choices.

• Developing features to enhance the user experience.

• Striking a balance between functional and aesthetic design.

• Ensuring web design is optimized for smartphones.

• Building reusable code for future use.

• Optimizing web pages for maximum speed and scalability.

• Utilizing a variety of markup languages to write web pages.

• 1+ years of experience in related field

• Solid understanding of how the web works and its underlying communication protocols.

• Understanding of key design principles.

• Proficiency in HTML, CSS, JavaScript(ES5 & ES6)

• Knowledge of JavaScript framework React.js

• Experience with responsive and adaptive design.

• Understanding of SEO principles.

• Good problem-solving skills.

Our Client  is a leading SaaS platform used by about 100,000 users across 25 countries to grow their businesses.

Our Client differentiates itself by focusing on high-velocity, high-volume sales businesses, and helping the sales force in those businesses to close deals faster. Clearly – scale, performance are the key drivers for us given that our users need to work in large, high-volume, fast-paced environment.

World’s largest edutech and financial services organizations use our product to drive their sales execution.

ROLE

With the recent Series B raise of $32 million, we are all geared up to scale our business globally. Naturally, the engineering team needs to rapidly improve the product, work on scale and performance, and build new features and products to capture new markets.

We are seeking seasoned leaders to grow our engineering teams, scale our development & release processes, and create world class products.

The role will involve building high-performance software engineering teams and delivering world-class software

Presenting plans, updates and risks to all stakeholders is a critical part of the role. 

Leaders must be hands-on when it comes to addressing customer issues, code quality, RCA / issue prevention and managing risks.

Requirements

• 10+ years of experience in building software products and SaaS applications
• Highly energetic leader with experience of building high-performance engineering teams and delivering great software
• Exposure to managing scale and huge growth in software usage
• Worked with product design teams, customers and other stakeholders to create a well-defined product roadmap and deliver per plan
• Highly customer-focused with the ability to manage fast-paced release environment
• Strong knowledge of AWS from architecture and costs perspective.
• Exceptionally well-organized individual with great listening, communication and presentation skills

Experience- .NET, AWS

Company Overview:

We are MOBTexting! One of the leading & premier CPaaS company that provide A2P Messaging and Voice Services across the globe. Headquartered in Bangalore, IT Hub of India.

We empower communications via cloud and APIs (through messaging, voice, and chatbots). We have customers across the globe and our vision is to be the most Trusted, Secure and Innovative communication platform to enable real-time conversations between brands and their users.

Incorporated in 2012 as 3M Digital and known for our client- focused approach and innovative end-to-end solutions with annual turnover around 25CR. Our fast-growing service is spread across 195 countries around the globe. We have been awarded as the winner of Deloitte Technology fast 50 India & Deloitte Technology fast 500 APAC 2019.  

We are a diverse team of 50+ individuals from different parts of India working hard (playing hard) and caring for each other.

We’re now looking for someone who is ready for new exciting challenges and willing to enter our family as “Test Engineer".

This position is full time and will be based in our Bangalore office (during COVID-19 crisis, the position will be remote-based).

Follow us: https://www.linkedin.com/company/mobtexting/mycompany/

Whom we are looking:

Someone really good with Automation Testing and also possess some exposure to Manual Testing as well!
1-3 Yrs. of exposure to Software testing.

Web and Mobile app testing, Selenium, Load Testing & API Testing is must.