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- Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries daily

- Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed

- Partner with Human Resources and functional Leaders to formulate career progression / employee development plans

- Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings

- Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels

- Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance

- Coaching team members at all levels; development of poor performers whilst also inspiring top performers.

- Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary

- Participate in business-driven projects and initiatives

- Understanding of metrics and ability to speak to spikes in volume and other outlier issues.

- Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.

-Shrinkage & Attrition management

-Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.

Job Description

We are looking for a Business Analyst to join our team.

In this role, you will contribute to various phases of the software development process or software testing.

Apply now for the role of Business Analyst at CodeBuddy that is opening doors for skilled, energetic and enthusiastic personnel.

If you are willing to work in fast-paced, multi-tasking, team environment, the engineers, internal partners, and stakeholders then you could be the perfect fit for the opening.

Responsibilities:

• Collaborate with the Development team to create a Functional Specification (FS) document.
• Gather requirements from clients and create documents that include Business proposals, BRD, and SRS.
• Provide mentoring & guidance to project team members in accordance with Agile principles.
• Assist the Project Manager and Lead Developer in the end-to-end project implementation.
• Must understand and be able to apply current market trends and prevalent technologies to help provide clients with potential solutions to address their business challenges.
• Design Wireframes by incorporating the fundamentals concepts of UX.
• Translate business requirements in functional and non-functional requirements.
• Assist/Coordinate conducting User Acceptance Tests(UAT)

What You Need To Apply:

• At least 1 year of relevant experience.
• Project Documentation and Research skills.
• Team coordination skills.
• Good understanding of Web & Mobile applications.
• Knowledge of software development life cycle(SDLC).
• Hands-on experience in strategic planning and business case development.
• Strong oral & written communication skills.
• Ability to effectively present projects, procedure and status updates and/or proposals to peers and upper management.
• Experience with Agile development methodologies.
• Proactive instead of reactive
• Looking for ways to improve self and projects

We are hiring a Java Production Support Engineer with hands-on experience in Java, Spring Boot, and Splunk. You’ll be responsible for ensuring smooth functioning of our production systems by proactively monitoring, troubleshooting, and resolving issues in real time.

Key Responsibilities

• Provide L2/L3 support for Java/Spring Boot-based applications in production.
• Monitor logs and system health using Splunk and other observability tools.
• Troubleshoot performance, latency, and availability issues.
• Perform root cause analysis (RCA) and work with dev teams for permanent fixes.
• Support incident and change management processes.
• Create and maintain runbooks and support documentation.

Must-Have Skills

• Strong knowledge of Java, Spring Boot, and REST APIs.
• Proficient in using Splunk for log analysis and monitoring.
• Good understanding of relational databases (SQL) and Linux commands.
• Experience with CI/CD tools (Jenkins, Git) and basic scripting (Bash, Python).
• Analytical thinking and excellent problem-solving skills.

Responsibilities

•  Develop and maintain server-side Node.js applications using the Express.js framework,
• OpenAPI, API Gateway, and Swagger specifications.
•  Work with a team of developers to design, implement, and test new features.
•  Optimize and troubleshoot existing applications to improve performance and reliability.
•  Write clean, maintainable, and efficient code.
•  Collaborate with front-end developers to integrate server-side and client-side applications.
•  Mentor and coach junior developers on the team
• Keep up to date with the latest Node.js, Express.js, OpenAPI, API Gateway, Swagger, and Jest developments.
• Qualifications
• Minimum 5+ years as Solution architect Experience is must
• 5+ years of experience In Node.js
• 2+ years of experience with the Express.js framework
• 2+ years of experience with OpenAPI, API Gateway, and Swagger is must
• Strong understanding of JavaScript programming language
• Experience with SQL and NoSQL databases
• Experience with RESTful API design and development
• Experience with unit testing and test-driven development (Jest)
• Excellent problem-solving and debugging skills.
• Ability to work independently and as part of a team.
•  Strong communication and interpersonal skills 
•  Experience with cloud computing platforms such as AWS or Azure
•  Experience with container orchestration technologies such as Docker and Kubernetes
•  Experience with continuous integration and continuous delivery (CI/CD) pipelines
•  Experience with leading and mentoring development teams
• Strong knowledge of integration patterns, technologies, and tools
• Experience with integration platforms such as MuleSoft, Dell Boomi, or similar.
• Experience with API management platforms such as Apisix, Apigee, Kong, or similar.
• Experience with cloud-based integration solutions such as AWS, Azure, or similar.
• Strong understanding of microservices architecture and RESTful APIs
• Experience in designing and implementing complex integration solutions for enterprise-level applications.

Knowledge of security and compliance requirements for integration solutions

Responsibilities:

● Responsible for user acquisition efforts end to end for mobile games and GTM strategy

and market penetration

● Collaborate with Game development team to understand the opportunities to improve

the game and thus increasing the organic installs/WOM/ virality quotient of the game

● Understanding the latest market trends and behavioral insights from UA standpoint and

feeding them back into game development team

● Identifying the areas of improvement in onboarding experiences and working with game

development team to improve those areas and thus leading to higher ROAS of the

campaigns

● Setting up accounts across leading digital ad networks and MMPs and establishing a

good relationship with the third party stakeholders

● Establishing credit lines with ad networks and cracking business deals at attractive

pricings

● Running multiple ad campaigns across various ad formats at the same time globally

● Setting up the data flow pipeline for entire UA system and building visualization layer on

top of it

● Monitoring ad campaigns across networks and games to manage paid UA scale without

hurting profitability

● Brainstorming and coming up with innovative ways to test marketing campaigns and thus

eventually cracking the mantra for success in the cluttered digital UA landscape

● Scaling up the campaigns to deliver higher installs, with good quality at an impressive

cost-per-acquisition

● Finding niche distribution channels/partners to diversify the risks involved

● Building a team of marketing Managers, Account managers, Analysts and Graphic

designers, Graphic composers/editors, and marketing communications team

● Handling performance appraisals for the team

Candidate we are looking for:

● 3+ years of digital Marketing experience. Global

markets UA knowledge would be a plus

● Hands on experience in creating campaigns, running liveops on UA and managing

marketing budgets greater than 25mn USD per annum

● Deep knowledge on dashboards of advertising platforms, MMPs and other performance

tools

● Great analytical experience to understand the performance of campaigns and ability to

drive behavioral insights through data

● Hands on experience in handling the constantly changing UA ecosystem (iOS 14 privacy

changes, GDPR, and other regulations)

● Capable to foresee behavioral patterns and convert them into unique differentiable

marketing campaigns

● Strong negotiation skills to convert new accounts, business deals, partnerships

● Ability to come up with both macro and micro opportunities and breaking down the

macro opportunities into achievable micro opportunities

● Real experience on hiring raw talent and coaching them to become rockstars in terms of

both skill and personality and eventually to become great leaders of the company.

● A personality with a strong bias towards execution without neglecting/ignoring/ affecting

values and team mates of the company

As a Back Office Executive, your primary responsibility is to gather, analyze, and interpret data to provide actionable insights that support decision-making processes within the organization. You will work closely with various teams to understand their research needs, contribute to strategic planning, and help enhance overall business performance.

Qualifications

1. Bachelor's or Master's degree.
2. Strong knowledge of Microsoft Office tools i.e. Microsoft Excel and Microsoft Word.
3. Excellent communication skills, both written and verbal.
4. Good knowledge of Google Spreadsheets, shortcut keys, and formulas.
5. Ability to work collaboratively in a team environment.
6. Prompt in web search.

We strongly prefer local candidates for this position as it is based in Ujjain.

Roles and Responsibilities 

1. Have to attend Walk in Customers and convert into sales. 
2. Have to manage ground level team
3. Submit timely reports 

Requirements-

For Female Candidates: 

• Good Communication 
• Should be presentable 
• Language proficiency should be Hindi and English both

For Male Candidates:

• Must have good communication 
• Must be presentable 
• Must have driving license 
• Must be able to drive both automatic and manual cars 

About the job

As a Community Manager Intern at PedalStart, you will play a crucial role in building and nurturing our community . You will work closely with our marketing and social media teams to develop and execute strategies for community engagement, brand advocacy, and user retention.

Responsibilities:

• Monitor and engage with our community across various online platforms, including social media channels, forums, and community forums.
• Respond to comments, messages, and inquiries from community members in a timely and professional manner, fostering positive interactions and building relationships.
• Create and curate engaging content to share with our community, including blog posts, articles, videos, and social media posts.
• Organize and facilitate online events, such as webinars, Q&A sessions, and virtual meetups, to connect with our community and provide value-added experiences.
• Identify and cultivate brand advocates and influencers within our community, encouraging them to share their experiences and promote our brand.
• Collaborate with cross-functional teams to gather feedback from the community and communicate insights and trends to inform product development, marketing strategies, and customer support efforts.

Requirements:

• Currently enrolled in a Bachelor's or Master's degree program in Marketing, Communications, Business Administration, or a related field.
• Strong written and verbal communication skills, with the ability to communicate effectively with diverse audiences.
• Passion for building and engaging with online communities, with a deep understanding of social media platforms and online community dynamics.
• Creative thinking and problem-solving skills, with the ability to generate innovative ideas to drive community engagement and growth.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Positive attitude, willingness to learn, and eagerness to contribute to a collaborative team environment.

Duration 

This is a 6-month internship position, with the possibility of extension based on performance and company needs.

Work Arrangement:

The internship is 6 Days working onsite in in our office in Bengaluru, Karnataka

How to Apply:

Interested candidates should submit their resume to the link- 

https://forms.gle/sYjDbLAP8Yif9Kpx5

We look forward to reviewing your application and discussing how you can contribute to our team!

Location: HSR Layout, Bengaluru, Karnataka