Computer Vision

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

Role: Director of Field Sales

About the Role

If you have a flair for the field, you love achieving targets, thrive in managing large teams, enjoy the blend of the chaos & the nuances of data, with a dream to take this from a 12 cr to a 50 Cr team (ARR), then we would love to have a chat with you.

We envisaged this vertical to drive and tap the unlimited potential of the retail market across India. It's a wonderful problem to solve considering the vertical has grown 6X in 12 months.

As the Director of Field Sales, you will be responsible for leading a large sales team and driving revenue growth for the company. You will work closely with the executive team to develop and execute the company's sales strategy, while also managing the day-to-day operations of the sales team.

What you will be doing

● Develop and execute a comprehensive sales strategy that drives revenue growth for the company

● Build and lead a high-performing sales team of 200+ that consistently exceeds sales targets

● Develop and maintain strong relationships with key customers and partners

● Analyze sales data and market trends to identify opportunities for growth

● Manage the sales budget and ensure that all sales activities are aligned with the company's financial

goals

● Develop and implement sales training programs to ensure that the sales team is equipped with the skills

and knowledge needed to succeed

● Ensure that all sales activities are in compliance with company policies and procedures

● Provide regular updates to the executive team on sales performance, market trends, and other key

metrics

What we are looking for

● Someone with 10 + years of experience managing a sales team in product-based start-up

● Someone who has successfully managed field sales of more than 200 people in the past

● Someone who has seen a scale of at least 50 crore net revenue per annum

● Someone who is analytically strong and has a good grip on numbers

Role: Sr QA Engineer.

Job Description:

Distacart is seeking a Senior QA Engineer to join our team. The successful candidate will be responsible for developing and maintaining infrastructure, tests, and automation for our e-commerce platform.

Qualifications.

1.     B. Tech /B.E/ M.Tech with CS/IT with 60% Mandate.

Responsibilities:

1. Design, develop, and maintain test automation infrastructure and frameworks.
2. Develop and execute manual and automated tests to ensure the quality of our e-commerce platform.
3. Work with cross-functional teams to understand requirements and identify potential issues.
4. Participate in code reviews to ensure that quality standards are met.
5. Investigate, reproduce, and report defects in a timely manner.
6. Continuously improve our testing processes and practices.

Requirements:

1. Experience with test automation tools and frameworks
2. Experience in building test infra to support automation
3. Experience in building mobile browsing test infra using selenium browser stack/ lambda test/ jenkins.
4. Strong programming skills, preferably in Python
5. Experience with Selenium or similar web automation tools
6. Familiarity with RESTful web services and API testing
7. Experience with Git and continuous integration tools
8. Strong analytical and problem-solving skills
9. Proven ability to work independently and in a team environment.
10. Experience with e-commerce platforms is a plus.

This is a full-time position with a competitive salary and benefits package. If you have a passion for quality assurance and a desire to work with a talented team in a fast-paced environment, we want to hear from you!

Please share your updated profile along with the below details through mail.

Total Exp :

CTC :

Exp CTC :

Official NP :

Current Location :

Thank you.

Attention all Graphic Designing Enthusiasts!

Kenaxs IT Private Limited is hiring a Graphic Designer in Vadodara. No matter your experience level, if you know how to use Corel Draw, AI, and Photoshop and are willing to work in agency culture, we want you! Also open to learn new designing softwares.

Salary ranges from 15-25k and immediate joining (0-15 days) is available.

Job Description

Our Business Development Executives are responsible for delivering services to clients in the areas relating to business registrations, tax services, and corporate filings. Executives must be capable of engaging with clients on a range of mediums such as phone, email, live chat, and other internet-based communications channels.

A Positive attitude and ability to quickly learn are a must. Training and skill development will be provided by the organization.

Key Skills

• Comprehensive Computer Skills
• Ability to converse with clients over the Phone, email
• Ability to manage and work with multiple clients
• Positive attitude
• Punctual work ethics
• Ability to learn quickly
• Attitude to go beyond job responsibilities to ensure client satisfaction
• Experience working with CRM and Project management tools
• Languages – Proficiency in Hindi and English is mandatory

Job Responsibilities

• Handle customer requests over the phone and email on a daily basis
• Respond to custom requests

1. Communicating with customers, making calls to potential customers, following up on leads, and completing the sales process.
2. Explaining and demonstrating features of products and services.
3. Understanding customers' needs and identifying sales opportunities.

We need multiple MERN stack developers. As a full stack developer, you will be producing scalable software solutions and will be involved in the full software development life cycle, from conception to deployment. You should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. This isn't just another CRUD application. Your challenge will be to deliver a highly-available service on top of a dynamic collection of third-party data sources . Explore the limits of your own resourcefulness by designing human and automated systems that deliver true reliability in an otherwise unpredictable environment.

Tech-Stack: React, Node.js, Javascript, and MongoDB

How You Will Contribute

• Work with the development team to ideate software solutions
• Working through the application development lifecycle to launch
• Conceptualizing, creating and building applications alongside taking designer wireframes and magically turning them into effective code
• Designing user-based interactions through effective front-end architecture
• Develop and manage well-functioning databases and back end applications
• Write effective and scalable APIs
• Leading and developing best practices for Full Stack Developer team
• Developing and designing RESTful services and APIs
• Determining application responsiveness for consumers
• Ensuring company mandate is effectively addressed in technical and developmental aspects
• Create security and data protection settings
• Write technical documentation
• Keeping current with industry trends and developments that can be applied to company needs

Technical Expertise That We Believe Will Make You Successful In This Role

• Min 1 year of experience as a MERN Stack Developer
• Fluency in CSS, JavaScript and HTML
• Understanding of CSS preprocessors including Sass
• Strong knowledge of building effective APIs in Node.js (Express)
• Proficiency in writing effective React components.
• Experience working with MongoDB, Redis and AWS
• Good knowledge of data structures, system design and algorithms
• Bachelor/Master degree in Computer Science
• Soft-Skills That Will Come Handy
• Having a knack for visual design and utility
• Excellent written and verbal communication skills
• Strong attention to detail
• Head for problem-solving
• Having a flexible working style
• Being a team player
• Comfortable with working unsupervised

What We Need

- Solid industry experience

- Web Development using MERN Technologies (Mongo, React / React JS, Express JS or similar, Node)

- Server-side scripting skills with Node.JS

- Good understanding of client-side scripting and JavaScript frameworks, including jQuery.

- Databases - MongoDB, PostGreSQL, Cassandra

Good to Have

- Open Source Contributors (esp. Javascript to be evident from GitHub)

- Notice period to be less than 30 days

• Writing reusable, testable, and efficient code.
• Perform Code reviews of other team members.
• Design and implementation of low-latency, high-availability, and performant applications
• Integration of user-facing elements developed by front-end developers with server-side logic
• Implementation of security and data protection
• Integration of data storage solutions.
• Liaise with the product management team and architect the application / improve the architecture wherever necessary.

Skills And Qualifications

• 7+ years of the overall experience.
• Strong Practical knowledge and understanding of RESTful API
• Excellent Python coding skills and understanding of Python best practices (PEP8)
• Should handle a team of minimum 4 members
• Excellent detail-oriented, problem-solving skills and the ability to quickly learn and apply new concepts, principles, and solutions
• 7+ years of good hands-on experience in Python, with knowledge of Django
• Good hands-on experience in SQL Database (MYSQL / Postgres)
• Familiarity of Front End Development ( ReactJS )
• Knowledge of user authentication and authorization between multiple systems, servers, and environments
• Able to create database schemas that represent and support business processes.
• Strong unit test and debugging skills
• Proficient understanding of code versioning tools GIT.
• Has experience of working in an Agile Environment.
• Fluent in English (written and oral) Fluency in a second language is preferred.
• Comfortable working remotely with great communication skills for a remote work environment.

Bonus qualifications

• Knowledge of any cloud. ( Especially Azure )

Responsibilities

• Understands aspects of Agile methodology in terms of Product Quality.
• Defect tracking tool like JIRA, Bugzilla etc.

Requirements

• Experience in Programming any language, preferably Java, OOPS concepts.
• Experience in API testing (Web Services), Web testing, Android and iOS Apps.
• Experience in writing SQL queries and exposure to MySQL DB, Mongo DB (good to have).
• Experience in Eclipse, IntelliJ, JUnit, Maven, TestNG, POI and respective open source tools.
• Experience in Selenium Web Driver for automation of Web and App.
• Experience in at least two design patterns.
• Experience in Apache, Tomcat and Unix/ Linux.
• Experience analytical, problem solving and communication skills.
• Good to have Jenkins exposure for CI/CD pipeline.
• Good to have Security, and Jmeter Performance testing experience.
• Must have good communication skill and should be a good team player with go getter" attitude.
• Good to have ISTQB certification.
• Should be from either of B.E., B.Tech, M.Tech, MCA background.
• Experience in Rest assured
• Skills: API Testing with Rest Assured