Cold Calling Intern

We are looking for an experienced Telecom OSS/BSS Architect with strong expertise in designing and implementing end-to-end telecom solutions.

Key Skills:

• Telecom OSS & BSS Architecture

• CRM, Product Catalog, Order Management

• Billing, Charging & Revenue Assurance

• Service Provisioning, Network Inventory & Service Assurance

• Fault & Performance Management

• Telecom Digital Transformation

• TM Forum (eTOM, SID, Open APIs, ODA)

• API Integrations, ESB & Microservices

• Cloud-Native Architecture

• System Integration & Modernization

Responsibilities:

• Design and implement scalable OSS/BSS solutions.

• Translate business requirements into technical solutions.

• Drive telecom transformation and modernization initiatives.

• Integrate OSS/BSS platforms with enterprise systems.

• Collaborate with business, IT, network operations, and vendor teams.

• Support automation, operational efficiency, and customer experience improvements.

Looking For:

• 5–8 years of relevant Telecom OSS/BSS experience
• Strong understanding of Telecom domain architecture
• Experience in large-scale telecom transformation projects
• Excellent stakeholder management and communication skills

Job Description:

We are seeking a data-driven and process-oriented professional to manage ICAD's CRM operations, lead intelligence, and sales productivity. The role will be responsible for overseeing the complete lead lifecycle, ensuring CRM accuracy, monitoring sales team performance, tracking conversion metrics, and generating actionable insights to improve admissions and revenue outcomes.

Key Responsibilities:

• Manage and maintain the CRM database with accurate and updated lead information.
• Ensure timely lead assignment, follow-ups, and lead nurturing across centers.
• Monitor and audit BDM productivity, including calls, meetings, walk-ins, and conversions.
• Track and analyze sales funnel performance to identify conversion gaps and improvement opportunities.
• Generate daily, weekly, and monthly sales dashboards and productivity reports.
• Coordinate outreach campaigns and monitor lead generation effectiveness across multiple channels.
• Conduct lost lead and competitor analysis to support strategic sales decisions.
• Ensure CRM discipline, data hygiene, and process compliance across the sales team.

Required Skills:

• Strong analytical and reporting skills.
• Proficiency in Excel/Google Sheets and CRM tools.
• Understanding of sales processes and lead management.
• Excellent coordination, communication, and problem-solving abilities.
• Ability to drive accountability through data and performance monitoring.

Tech Support Engineer Job Description Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership. To meet the qualifications specified: 1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement. 2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage. If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application. Roles and Responsibilities Technical Expertise: Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends. Customer Support: Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers. Documentation and Reporting: Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics. Quality Assurance: Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment. Tech Support Engineer Job Description Communication Skills: Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving: Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary. Compliance and Security: Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information. Required Skill Set: MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR , DLP Tools , Firewalls , VMware/ Citrix workspace Client setup troubleshooting , Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

Responsibilities:

● Design, develop, and maintain scalable backend services and APIs using Java and Spring

Boot.

● Create and optimize SQL database schemas and queries in PostgreSQL to ensure efficient

data storage and retrieval.

● Implement RESTful APIs to facilitate seamless communication between frontend and backend

components.

● Configure and manage Nginx web servers to efficiently handle incoming requests and improve

application performance.

● Deploy and manage applications on AWS or GCP, ensuring scalability, reliability, and

security.

● Configure and optimize message broker systems using Kafka for real-time data processing

and communication.

● Containerize applications using Docker for easy deployment, scaling, and management.

● Create detailed Low-Level Designs (LLDs) and High-Level Designs (HLDs) to guide the

development and architecture of backend systems.

● Automating CI/CD pipelines and streamlining the software development lifecycle.

● Integrate AI/ML models into backend workflows using Python, PyTorch/TensorFlow, or

third-party AI APIs.

● Leverage AI tools (e.g., OpenAI APIs, Hugging Face, AWS AI services) to build intelligent

features.

● Collaborate closely with frontend developers, product managers, data scientists, and other

stakeholders to deliver high-quality AI-powered solutions.

● Monitor and troubleshoot production systems to ensure optimal performance, reliability, and

uptime.

What We’re Looking For:

● Bachelor’s degree in Computer Science, Engineering, or related field.

● 3-5 years of experience in backend development.

● Proficiency in Java, Spring Boot, PostgreSQL, SQL, and GitActions.

● Strong understanding of RESTful API design principles and best practices.

● Experience with configuring and optimizing Nginx web servers.

● Experience with configuring and optimizing Kafka service.

● Hands-on experience with AWS or GCP.

● Familiarity with Docker containers and container orchestration.

● Ability to create comprehensive Low-Level Designs (LLDs) and High-Level Designs (HLDs)

for backend systems.

● Experience with Python for AI/ML model integration in backend services.

● Familiarity with AI platforms and APIs such as OpenAI, Hugging Face, AWS AI/ML, or GCP

Vertex AI.

● Excellent problem-solving skills and attention to detail.

● Strong communication and collaboration skills, with the ability to work effectively in a team

environment.

Preferred Qualifications:

● Knowledge of microservices architecture and related technologies.

● Experience with cloud-native development and serverless computing.

● Understanding of software development best practices, including Agile methodologies

About Monarch: 

At Monarch, we’re leading the digital transformation of farming. Monarch Tractor augments both muscle and mind with fully loaded hardware, software, and service machinery that will spur future generations of farming technologies. 

With our farmer-first mentality, we are building a smart tractor that will enhance (not replace) the existing farm ecosystem, alleviate labor availability, and cost issues, and provide an avenue for competitive organic and beyond farming by providing mechanical solutions to replace harmful chemical solutions. Despite all the cutting-edge technology we will incorporate, our tractor will still plow, till, and haul better than any other tractor in its class. We have all the necessary ingredients to develop, build and scale the Monarch Tractor and digitally transform farming around the world. 

Job Description: 

This role requires you to be a tech-savvy contributor in translating customer needs and user requirements into an interactive web-based application. You must be a good problem solver, have keen attention to detail and take responsible actions in ensuring the application is optimized both in technology and in delivering the best user experience.  

Work closely with product and engineering teams to create elegant, responsive and interactive interfaces.  

Handcraft UI/UX designs into prototypes  

Write reusable components and address performance issues of the product. 

Requirements: 

Bachelor Degree / Masters in Engineering (ECE or CSE preferred)  

A minimum of 3 years of relevant work experience as a Web, UI or Frontend Engineer 

Work experience in React JS / React TS and Data structure is a must. 

Sound knowledge in JavaScript, HTML and CSS,  

Working knowledge of Git: creating, merging branches, cherry-picking commits, examining the diff between two hashes. 

Be able to write clean and maintainable code with attention to performance 

Keen eye for design, and have experience of debugging using browser console. 

An ability to perform in a fast-paced environment and bring in optimal flow for rapidly changing design. 

AWS experience is a plus although not mandatory. 

What you will get: 

At Monarch Tractor, you’ll play a key role on a capable, dedicated, high-performing team of rock stars. Our compensation package includes a competitive salary, excellent health, dental and vision benefits, and company equity commensurate with the role you’ll play in our success.