Client relationship Manager

Position: Prior Authorization Executive – Voice Process

 Experience: 1+ Years

 Location: Hyderabad

 Shift: IST and EST (Both Shift)

 Industry: Healthcare / Medical Billing (Voice Process)

Key Requirements:

Prior experience in prior authorization processes

Excellent communication skills (verbal and written)

Familiarity with US healthcare terminology is a plus

Ability to handle calls with insurance providers and healthcare facilities

Roles & Responsibilities:

• Providing timely and effective technical support to customers via various channels such as phone, email, chat, or in-person.
• Address customer inquiries, concerns, and issues regarding products or services.
• Guide customers through troubleshooting steps to diagnose and resolve technical problems.
• Analyze customer issues to determine root causes and provide effective solutions.
• Escalate complex technical issues to higher-level support or development teams when necessary, ensuring timely resolution.
• Develop a deep understanding of the company's products or services to effectively assist customers.
• Stay updated on product updates, features, and enhancements to provide accurate information to customers.
• Communicate technical information to customers in a clear and understandable manner, avoiding technical language when not necessary.
• Provide regular updates to customers regarding the status of their technical issues and expected resolution times.
• Ensure that customer inquiries and issues are handled with high quality and professionalism.
• Collaborate with cross-functional teams such as sales, product development, and quality assurance to communicate customer feedback and improve products and services.
• Assist in training new team members on product knowledge and support processes.
• Stay updated on industry trends, technologies, and best practices related to technical support.

Requirements

• Job Location: Jaipur, Rajasthan
• Experience: Fresher

Key Responsibilities:

• Conceptualize and create visual designs for a variety of digital and print marketing materials, including websites, social media, brochures, banners, and advertisements.
• Work closely with the marketing and product teams to create compelling designs to communicate the brand’s message effectively.
• Manage multiple projects from concept through completion under tight deadlines.
• Stay up-to-date with industry trends and incorporate new techniques and technologies into your design work.
• Provide creative direction and oversight on digital, print, and video graphic projects.
• Collaborate with external vendors and internal stakeholders to ensure that designs meet quality and brand standards.
• Revise and update existing designs to meet changing customer preferences and marketing goals.

Qualifications:

• Bachelor’s degree in Graphic Design, Visual Arts, or a related field.
• 3-5 years of professional graphic design experience, preferably within a marketing or advertising agency environment.
• Proficient in Adobe Creative Suite (Photoshop, Illustrator) and familiar with other design software.
• Strong portfolio showcasing expertise in graphic design, typography, and layout.
• Excellent communication and collaboration skills, with the ability to work effectively in a team and independently.
• Creative thinker with strong problem-solving skills and attention to detail.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Knowledge of the latest design trends, techniques, and technologies.

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

• Deliver Excellence - Deliver Delight
• Stay Curious - Stay Driven
• Dream Big - Rise Together

You could also be a Kriyator, if you are

• Fearless in taking on challenges
• Focused on learning, demonstrating new skills and working towards successful outcomes
• Fanatical in taking pride and responsibility in all your work

Why should you join us?

• Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.
• Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.
• Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As a Technical & Style Editor at Kriyadocs, you will play a crucial role in refining and enhancing our written content to meet the highest editorial standards. You will work closely with our authors and writers to ensure accuracy, clarity, and adherence to our style guidelines. This is a fantastic opportunity to work in a creative and collaborative environment, contributing to the success of our publishing projects.

Key Responsibilities:

Review and edit manuscripts for grammar, punctuation, and syntax, ensuring adherence to our in-house style guide.

• Verify and correct technical content, ensuring it is accurate, consistent, and understandable for the target audience.
• Collaborate with authors and writers to maintain the integrity of their work while enhancing readability and coherence.
• Provide feedback and suggestions to improve content structure and flow.
• Proofread and format documents to meet publishing standards.
• Assist in the development and maintenance of editorial guidelines.

Qualifications:

• Bachelor's degree in English, Journalism, or a related field.
• 1-2 years of experience in technical and style editing, preferably in the publishing industry.
• Attention to detail and an eye for consistency.
• Familiarity with editorial and publishing software is a plus.
• Excellent communication skills and the ability to work collaboratively.

If you're a detail-oriented editor with a passion for refining technical content and ensuring style consistency, we'd love to hear from you. Apply now to be a part of our dynamic team at Kriyadocs.

Job Types: Full-time, Permanent

Pay: Up to ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Job Responsibilities (Daily task performed)-

• Handling end-to-end sales activities.
• Doing cold calling for new leads daily.
• Schedule meetings with clients/architects, Interior Designers and PMC.
• Managing Sales discussions with clients.
• Following up on generated leads.
• Visiting on-site if required and understanding the client's needs.
• Working on Monthly Sales targets.
• Taking Client confirmation on design & quote.
• Keep track of changes done after confirmation given by the client.
• Look after the Site execution with the installation team when required
• Planning, proposing and executing the expansion of sales channels through B2B sales.

Experience: 2 to 4 years- experience in the field of Corporate Office Furniture, and should have good contacts with Corporate Designer and Architects.

• Team building skills
• Ability to relate to Creative people
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Excellent Communication Skills ( in English)
• Below 32 yrs. preferred
• Male Candidates Prefeed