Client relationship Manager

We are seeking a strategic and experienced Head of Learning and Development to lead, design, and implement comprehensive L&D strategies aligned with organizational goals. The role involves overseeing all learning initiatives, enhancing employee skills, supporting career development, and fostering a culture of continuous learning within the organization.

●Being a mentor and guide, who potential learners can look up to for career advice. ● Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyse their career. ●Carrying weekly enrolment/revenue and collection targets. ●Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning. ● Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management. ● Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality. What are we looking for? ● Individual with outstanding English communication skills (written and verbal), interpersonal and presentation skills. ● Hardworking Individuals with high dedication and extreme determination.∙ Experience in EdTech sales would be an advantage. ●Rockstar sales performers with proven track records. 

Basic Qualifications:

• Five+ years experience working in a Big Data Software Development role
• Experience managing and deploying ML models in real world environments
• Bachelor's degree in Computer Science, Mathematics, Statistics, or other analytical fields
• Experience working with Python, Scala, Spark or other open-source software with data science libraries
• Experience in advanced math and statistics
• Excellent familiarity with command line linux environment
• Able to understand various data structures and common methods in data transformation
• Experience deploying machine learning models

What you need to have:

• CA Qualified (Minimum 3 years of post-qualification experience)
• Should have experience working in high growth companies and handling voluminous data.     
• Experience of managing a team of 7-10.    
• Deep inclination towards automation/ technology optimization
• High level of analytical skills 
• Extremely good level of communication skills 
• Experience working in a startup would be preferred.       

• Identifying and boosting business opportunities by evaluating the potential segmentation in all business verticals.
• Developing and executing strategic plan to achieve sales targets and expand customer base
• Exploring new business opportunity, developing a business plan, and providing the workflow solutions for customers in different market segments.
• Building and maintaining strong, long-lasting customer relationships
• Sells products by implementing sales plans.
• By providing direction in line with business strategy, lead, motivate and measure the performance of the Sales teams
• Preparation of annual sales budget
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Design and implement strategic plans to reach sales targets.
• Develop and promote weekly, monthly and quarterly sales objectives.
• Work with customers to better understand their business needs and goals.
• Provide full visibility into the sales pipeline at every stage of development
• directing and supervising sales operations to ensure profit maximization and realization of sales targets
• Provide motivation and guidance to the sales team to enable them to improve on their sales performance, and to reach the set goals.
• Provide effective after sales support and services to customers.
• Monitor the activities of sales personnel to assess performance and productivity
• Prepare and present to management periodic budgets/sales forecast

• 4-7 years of experience working on .Net Technologies ( Core , C# )

• Write clean, scalable code using .NET programming languages
• Development, maintenance and production support of existing products
• Understand business requirement and come up with design and solution.
• Remain up to date with the terminology, concepts and best practices for coding web and mobile apps

• Strong knowledge of .NET Technologies such as Dot Net Core, C#
• Experience in building API Programming REST-based services and/or applications with Event-Driven Microservices Architecture
• Good understanding of Design Patterns and Principles
• Working knowledge of Relational Database, SQL, and ORM technologies (Entity Framework Core, Hibernate) with extensive DB experience in writing SQL and NoSQL queries, SQL statements / SQL Injection, and Change Data Capture (CDC)
• Experience in test-driven development with experience in writing effective unit testing using XUnit
• Clear understanding on CI/CD pipeline [QA/UAT/PROD environments]
• Experience with using GitHub , VSTS for Source control.
• Demonstrated problem solving, analytic, and troubleshooting skills
• Ability to multi-task and manage time effectively

Previous experience as a UI Engineer.

Must have hands-on knowledge of web 2.0, including HTML5, CSS3
Must have hands-on knowledge of server-side CSS pre-processing platforms, such as SASS/LESS
Must have hands-on knowledge in JavaScript frameworks like Object Oriented JS, Typescript (ECMAScript 6)
Good understanding of asynchronous request handling, partial page updates, and AJAX
Good understanding of REST API Proficient understanding of cross-browser compatibility issues and ways to work around them.
Proficient understanding of code versioning tools, such as Git
Working knowledge of design specs (style guide) tools like Zeplin, Invision etc.

• Strong knowledge of Android SDK. 

• Experience with Android Studio and Gradle Build System. 

• Familiarity with RESTful APIs to connect Android applications to back-end services.

• Strong knowledge of Android UI design principles, patterns, and best practices. 

• Experience with offline storage, threading, and performance tuning.

• Knowledge of the open-source Android ecosystem and the libraries available for common tasks.

• Familiarity with cloud message APIs and push notifications.

• Experience working in Git, Jira and other productivity tools. 

• Familiarity with Kotlin is helpful.