Client relationship Manager

Attention: We are looking for Immediate joiners!

Executive Summary

Are you looking to level up? The Senior Product Owner (Digital Transformation) role at FirstPrinciples and the partner that you will be staffed with is a multi-million-dollar digital transformation initiatives on web and mobile with one of the largest Luxury Home Builders in the United States.

About FirstPrinciples & The Role

FirstPrinciples is a Tech Holding company with a Venture Studio as part of its holdings. One part of the Venture Studio business at FirstPrinciples is about working with large enterprises on long-term digital transformation initiatives within their organization. The position that we are currently hiring for involves a multi-million-dollar digital transformation initiatives for one of the largest Luxury Home Builders in the United States. Our scope involves working as expert consultants to advice and execute on upgrading the IT & Tech different internal and stakeholder facing systems within their organization. We are working on both web and mobile platforms.  

Who is This For?

This is for an experienced Product Owner/Manager who is looking to take their career to the next stage by working on a large-scale initiative that will challenge and extend their current capacities.

At FirstPrinciples, we truly act as a Tech Strategic Consultant along with having the operational capacity to implement the suggested recommendations. This role is for someone who is able to provide recommendations to the client while having the ownership of the end deliverables. While we have technical leaders also staffed within this partnership, we are looking for someone who can talk the talk with senior engineers and tech architects and understand their recommendations and its implications.  

Requirements

• One of the following certifications (PRINCE2, CSP, CAPM, CBAP (BABOK), Agile, CSP, CSPO, PMPO)
• Experience in independently managing, End-to-End Business Analysis, Product Analysis, Project Management for complex IT Projects and Products / Apps
• Working with Client to understand provide Consulting or Business Solutions, Problem Solving Approach and Skills, Strong Analytical Skills, should be able to read between the lines
• Managing scope via release management and planning and creating User-Stories, Running Sprints Cycle and Experience working with a team of 15-20 resources
• Requirements Gathering, Requirements Analysis, Requirements Management, Requirements Elicitation, Requirements Matrix (RTMs)
• Experience in Developing Low-Level and High-Level Prototyping using Wireframes tools (using any of the latest wireframing tools, such as JustInMind, Adobe XD, MockFlow, etc)
• Ownership of the Product Backlog & Deliverables and developing the User Stories & Release Planning
• Experience in Writing and Maintaining Business Requirement Documents (BRD) or PRDs and Functional Specification Document (FSD), Software Requirements Specification (SRS)
• Should have experience in creating Project Budgeting, Creating Efforts Estimations (EE), Presentation Decks, and Clean Documentation 
• Experience in Writing Test Cases and Managing UAT and Deployment 
• Analysis: GAP, Fish-bone Analysis, RCA (Root Cause Analysis), MoSCOW
• Experience in Consulting clients on Problem Statements V/s Solution Building based on AS-IS and TO-BE
• Experience converting Business Cases to Technology case and Building Products from scratch thus Translating Business Requirements into Software Requirement Specifications
• Interacting with the Technical team to ensure Delivery and Implementation of the Software Solution/Projects
• Client Relationship Management, Excellent at English Speaking, and Written Communication
• Understanding of Change Management, Risk Management and Project Management

Management Skills

1. Excellent Written and Oral Communication Skills and Etiquettes
2. Excellent Presentation Skills 
3. Experience in working with Onshore and Offshore Teams and Experience handling Cross-Functional Projects, Resources and Clients
4. Experience dealing with Pressure and Meeting strict Project Deadlines
5. Leadership and Motivational Skills to ensure the Work is being done by the Resources on time and within the specified budget
6. Conflict and Resolution Management
7. Prior experience in operations management - good to have 
8. Experience working with US Clients

TechStack & Platform

1. MEAN Stack (Web)
2. Native iOS & Android (Mobile)
3. AWS

Job Description

Experience : 10+ Years

Location : Pune

Job Requirements:

• Minimum of 10+ years of experience with a proven record of increased responsibility
• Hands on experience in design, development and managing Big Data, Cloud, Data warehousing
• and Business Intelligence projects
• Experience of managing projects in Big Data, Cloud, Data warehousing, Business Intelligence
• Using open source or top of the line tools and technologies
• Good knowledge of Dimensional Modeling
• Experience of working with any ETL and BI Reporting tools
• Experience of managing medium to large projects, preferably on Big Data
• Proven experience in project planning, estimation, execution and implementation of medium to
• large projects
• Should be able to effectively communicate in English
• Strong management and leadership skills, with proven ability to develop and manage client
• relationships
• Proven problem-solving skills from both technical and managerial perspectives
• Attention to detail and a commitment to excellence and high standards
• Excellent interpersonal and communication skills, both verbal and written
• Position is remote with occasional travel to other offices, client sites, conventions, training
• locations, etc.
• Bachelor’s degree in Computer Science, Business\Economics, or a related field or demonstrated,
• equivalent/practical knowledge or experience

Job Responsibilities:

• Day to day project management, scrum and agile management including project planning, delivery
• and execution of Big Data and
• Primary Point of contact for customer related to all project engagements, delivery and project
• escalations
• Design right architecture and technology stack depending on business requirement on Cloud / Big
• Data and BI related technologies both some on-premise and on cloud
• Liaise with key stakeholders to define the Cloud / Big data solutions roadmap, prioritize the
• deliverables
• Responsible for end to end project delivery of Cloud / Big Data Solutions from project estimations,
• project planning, resourcing and monitoring perspective
• Drive and participate in requirements gathering workshops, estimation discussions, design
• meetings and status review meetings
• Support & assist the team in resolving issues during testing and when the system is in production
• Involved in the full customer lifecycle with a goal to make customers successful and increase
• revenue and retention
• Interface with the offshore engineering team to solve customer issues
• Develop programs that meet customer needs with respect to functionality, performance,
• scalability, reliability, schedule, principles and recognized industry standards
• Requirement analysis and documentation
• Manage day-to-day operational aspects of a project and scope
• Prepare for engagement reviews and quality assurance procedures
• Visit and/or host clients to strengthen business relationships

ALTERNATE TITLES Project Manager, Project Lead
DEPARTMENT Production
COMPANY Project X
REPORT TO CEO

We are looking for an analytical and smart-working professional who has at least 5 years of multiple project management and team handling experience.
You will be responsible for the day-to-day management and smooth operation of various digital & IT projects, including site launches, digital marketing, web applications, ad campaigns, hardware & software deployments etc.
You should be an excellent leader and will have experience in managing staff of different disciplines to produce quality results in a timely manner. You should also be able to develop efficient strategies and tactics.

ABOUT COMPANY

Founded in 2020 by Tarang Sanghi, Project X is an innovation lab, based in Jaipur, RJ (India) at its stealth-startup phase.
Our lab's designed to create and launch new companies, products and services. It's invaluable in jump-starting novel ideas that can either disrupt or complement existing companies. We draw from our cross-functional expertise and collaborate to create these new offerings.
We come up with new ideas, execute them, and iterate until the idea is fully implemented. For more details: www.tarangsanghi.com
Currently, we are putting together a team of the best and the brightest! We look forward to receiving your application

ABOUT DEPARTMENT

We strive to give our clients an amazing experience and ensure all work is delivered on time and on budget.
A smooth-running project creates the space for great work. We set our clients and our teams up for success by managing them, taking care of the details, ironing out issues, and making sure projects run on time and on budget.

AREA OF RESPONSIBILITIES

PROPOSALS

• Identify & document the Scope of Work (SOW), objectives and any assumptions.
• Prepare cost estimates for manpower + materials, and ensure we are charging accurately for our projects.
• Develop a detailed project plan, and monitor progress using appropriate systems, tools and techniques.
• Establish and maintain relationships with third parties/vendors.
• Seek opportunities for improvement and suggest new projects.

END-TO-END PROJECT MANAGEMENT

• Ensure availability of all the tools and resources before initiating a project.
• Prepare and maintain timelines for the effective tracking and completion of the project.
• Delegate to internal resources and vendors effectively, and track progress ensuring the project runs on schedule.
• Coordinate with all the internal and external stakeholders for information, approvals, resolving issues, status updates, answering queries etc. While maintaining transparent communication.

MAINTAIN

• Maintain timesheet logs for all the resources.
• Create and maintain comprehensive project documentation, plans and reports.
• Ensure standards and requirements are met through conducting quality assurance tests.
• Analyze and Highlight potential risks or malfunctions and act proactively to resolve issues ensuring the project stays on time and on budget.

Requirements

• YEARS OF RELEVANT EXPERIENCE- 5+ Years of relevant experience managing Digital / IT Projects.
• EDUCATION AND CERTIFICATIONS** - We prioritize skills over degrees but Bachelors/ Masters degree/ diploma/ certification in Business, Digital Marketing, Computer Science or other relevant fields is a plus. Additional Project Management certifications like PMP/ PMI / PRINCE2 are highly desired.
• SOFTWARE AND APPLICATIONS- Tech-savvy with good knowledge of MS Office, and strong experience with project management software like Jira, MS Projects, Click Up, Asana, Wrike, Basecamp etc.

QUALITIES AND CAPABILITIES-​

• Excellent communication (verbal & written), interpersonal and consulting skills
• Ability to manage multiple teams and projects simultaneously
• Excellent organization and time management skills
• Ability to meet targets and deadlines.
• Quick thinking, problem solving skills
• Detail-oriented
• Budget management
• Confident, pleasant personality, ambitious, self-motivated.

Benefits
​We offer competitive compensation and benefits.

• UNIX / LINUX - 2 to 5 years’ experience
• DB design - 2 to 5 years’ experience.
• Team Lead - 2 to 5 years’ experience managing a team size of 8 - 12 persons.
• Overall experience in managing platforms across web & mobile developments, ability to conduct scrum meets, allocate & monitor work.
• The candidate should have an overall experience of 7 to 10 years, with a combination of the above.
• Strong team management skills, ability to drive the team & meet the deliveries.

 

• Contributing to design and planning of Physical infrastructure
• Performing installation of applications.
• Providing Application Operations
• Performing day-to-day Application administrations tasks
• Providing support for the transition of applications in operations
• Performing monitoring of the IT infrastructure services /application
• Contributing to onboarding of Supported Applications onto Monitoring Platform · Performing batch management & scheduling
• Operations of Application Platforms and applications
• Provision of a Provider System Responsible as a Point of contact for the Application Owner for all Operational topics.
• Operations Management
• Continuity Critical Applications across Production Lines
• Detailed project planning by participating in System Design of Applications
• Consulting for Technical Architecture on application design for the operating environment and plant ecosystem
• Design security concepts, monitoring checks, interfacing requirements, etc.
• Proposals in Definition & Provision of Tools, Performance Management, Application Robustness, Alerting, and Configuration · Perform application tests with business partners or application owners
• Providing Application Operations, Change Management, Problem Management
• Providing support for the transition of applications in operations

 

• Provide the team with a vision of the project objectives
• Responsible for finalizing and documenting requirements from customer

• Implementing high-level requirements and to produce robust solutions, within predefined timelines, and scope limitations
• Spearhead and Co-ordinate development activity required for the Project (Automation scripts, Tool development, )
• Ensure Quality with on time delivery of agreed deliverable

• Demonstrated expertise in a variety of application development, technology concepts,practices, and procedures

• Strong experience in Databases, SQL Programming, Data Conversion/Migration
• Good Experience in developing Automation scripts and using RPA tools
• Should have led a team and be able to mentor others to improve their skills
• Good Problem-Solving Ability and Analytical Skills
• Must have passion for their work

Technical Project Manager :- We are looking for a Project Manager to be responsible for handling our company's multiple ongoing projects. - You will be working closely with your team members & customers resources/teams to ensure that all project deadlines, requirements, and schedules are on track. - Responsibilities include submitting project deliverables, preparing status reports, and establishing effective project communication plans as well as the proper execution of said plans.Project Manager Responsibilities :- Delivering the project as per the SOW and raising a change request for any deviations.- Coordinating with cross discipline team members and customers resources to make sure that all parties are on track with project requirements, deadlines, and schedules.- Identification of project risks and developing mitigation strategies.- Creation and maintaining of RACI matrix.- Understanding the dependencies and scheduling tasks appropriately based on estimates.- Identification of resource needs for the project and customer's teams contribution/needs.- Conducting meetings effectively. Sending out meeting minutes for all project level meeting and following up on completion of meetings objectives.- Meeting with project team members to identify and resolve barriers/roadblocks.- Submitting project deliverables and ensuring that they adhere to quality standards.- Preparing status reports by gathering, analyzing and summarizing relevant information.- Establishing effective project communication plans and ensuring their execution.- Obtaining customer sign-off of project deliverables. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.- Coordinating the development of user manuals, training materials and other documents as needed to enable successful implementation and turnover of the process or system to the clients.- Removes barriers and maintains communications of updates, issues, risks, and changes to the project team throughout project lifecycle- Escalates issues to business, operational, and executive leaders as appropriate- Conducting post project evaluation and identifying successful and unsuccessful project elements.Project Manager Requirements :- A bachelor's degree or master degree in a related field.- Excellent oral and written communication skills.- Strong understanding of formal project management methodologies & IT Project Management experience.- Ability to lead project teams of various sizes, spread across worldwide, working with resources remotely and see the projects through to completion.- Understanding of one of the big three cloud (AWS, Azure or Google Cloud Platform) platforms, project implementations in cloud and cloud infrastructure.- Project Management Professional (PMP) certification & Big Data project management experience is a plus.

We are looking for an experienced B2C / consumer product manager to join our team. He/She will be the owner for various fundamentals backend systems, and its integration with multiple internal and external systems. The person will also own The entire CRM and aim at maximising the customer lifetime value thus revenue - and will be responsible for improving efficiency, and driving business metrics.Manipal Global education is ppioneer and leader in the space of Assessment, learning - distance education.Experience/Skillset/Background- 4+ years of product management experience in B2C product companies;- Excellent problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data and industry trends- Experience of working with systems with complex business logic, and the ability to deliver data-driven solutions while dealing with large quantities of information and data- Create, democratize and monitor performance metrics regularly and work with a different team to consistently raise the bar- Should have a thorough understanding of data and analytics tools such as Google Analytics, Localytics, CleverTap or MixPanel- Experience of managing all aspects of a successful product throughout its lifecycle- Knowledge of multiple functional areas, such as Product Management, Engineering, UX/UI, Sales, Customer Support.- Understanding of user experience (UX) and business/commercial challenges- Work with QA and Business team to check all the corner cases possible for feature development; manage upgrades and progressive releases for existing products- Ability to interact with the engineering team, understand technical subjects and emerging technologies and their relevance to the product- Ability to communicate findings clearly to both technical and non-technical audiences- Software Development Experience with a good understanding of data, metrics and building models will be an added advantage- eCommerce Product Management Experience is compulsory- Bachelor's degree in Computer Science or equivalent practical experience is a plus.- MBA from Tier 1 college is preferredRight fit for the team- Turn ambiguous problems into solutions accustomed to driving results in a cross-functional environment with little instruction or oversight- Ability to lead in a highly dynamic environment and a willingness to roll up sleeves to get the job done- Desire to work in a fast-paced environment- Hand-on experience, Hustler, and Go-Getter attitude- People Management: Ability to lead, manage; develop teams in a fast-paced environment; should have managed a team of at least 2-3 product managers

Desired Skills Prior experience working in both project Management & Business Analyst role. Good knowledge of Requirement Gathering and fit gap documentation processes Ability to demonstrate an engaging, professional behavior while listening and communicating with enterprise clientson all levels. Good analytical and problem solving skills. Good communication skills. Prior Project Management experience PMP certification, good to haveThe ideal candidate:  Has exceptional business analysis skills, demonstrating good understanding of client business requirements andprocesses to align with product and services Actively participates in design sessions in specific areas of expertise Defines solutions to address basic client business requirements Demonstrates hands-on system acumen in an end-user capacity Is able to quickly learn systems, processes, and procedures. Grasp technical concepts and adapt easily to change Has demonstrated prior project management experience for technology deployments