Client Servicing Manager

Job Title : Technical Team Lead (Python/Django)

Experience Required : 8+ Years

Location : Surat

Work Mode : On-site

Employment Type : Full-time

About the Role :

We are looking for an experienced Technical Team Lead to drive architecture, scalability, and end-to-end product engineering for a fast-growing technology platform.

The ideal candidate should have strong expertise in Python/Django-based backend systems, scalable cloud infrastructure, and modern frontend/mobile technologies.

This role requires a hands-on technical leader who can mentor engineers, make architectural decisions, ensure production stability, and collaborate closely with product and design teams to deliver high-quality software solutions.

Mandatory Skills :

Python, Django, MongoDB, REST APIs, AWS, CI/CD, React.js/Flutter, JWT Authentication, GitHub Actions, AI/ML Integrations, Team Leadership.

Key Responsibilities :

• Lead architecture and technical direction across backend, frontend, mobile, and infrastructure layers.
• Design and maintain scalable, secure, and high-performance systems.
• Review code, enforce engineering standards, and maintain development best practices.
• Manage backend APIs, database optimization, and cloud deployments.
• Drive CI/CD implementation and release management processes.
• Work on AI/ML integrations and intelligent automation features.
• Ensure smooth end-to-end feature delivery from development to production deployment.
• Mentor and guide backend/frontend engineers and conduct technical reviews.
• Collaborate with product, design, and business stakeholders.
• Handle production incidents, debugging, and system reliability ownership.
• Improve application performance, monitoring, and scalability.

Technical Skills Required :

Backend & Database :

• Strong expertise in Python and Django framework.
• Experience building and maintaining large-scale REST APIs.
• MongoDB design, aggregation pipelines, & query optimization.
• Authentication and authorization using JWT.
• Experience with WebSockets and real-time systems.

Frontend & Mobile :

• Hands-on experience with React.js and Redux.
• Knowledge of Flutter (Dart) is preferred.

Cloud & DevOps :

• AWS EC2, S3, and cloud infrastructure management.
• CI/CD pipeline implementation using GitHub Actions.
• Git workflows, branching strategy, PR reviews, and release management.

AI & Integrations :

• Experience integrating OpenAI or similar AI/ML services.
• Payment gateway integration experience.
• Push notification systems such as Firebase FCM.

Required Qualifications :

Must Have :

• 8+ years of experience in Backend or Full Stack Development.
• Strong experience with Python/Django in production environments.
• Expertise in scalable backend architecture and API development.
• Experience with MongoDB optimization and cloud deployments.
• Hands-on experience with CI/CD and DevOps workflows.
• Strong debugging, problem-solving, and leadership abilities.

Preferred Skills :

• Experience leading teams of 3–8 engineers.
• Exposure to AI-driven applications or intelligent systems.
• Experience in Health-tech, Food-tech, or consumer platforms.
• Knowledge of scalable real-time applications and event-driven systems.

Development & Engineering Practices :

• Feature branch-based development workflow.
• Pull Request reviews with approval process.
• Protected production branches and controlled deployments.
• Sandbox/UAT testing before production release.
• Automated deployment pipelines using GitHub Actions.
• Strong focus on auditability, monitoring, and production stability.

Soft Skills :

• Strong communication and stakeholder management skills.
• Ownership mindset with leadership capabilities.
• Ability to work in a fast-paced product environment.
• Team mentoring and collaboration skills.
• High attention to scalability, reliability, and code quality.

Role Summary

The Executive – AFS Operations (Back Office) will be responsible for supporting day-to-day aftersales operational activities through documentation, coordination, MIS reporting, CRM updates, billing support, and technician scheduling. The role ensures smooth backend execution of service operations and timely closure of jobs with proper records and compliance.

🎓 Education & Skills

• Diploma / Graduate in Mechanical / Electrical Engineering or any related field

• 1–3 years of experience in Back Office / Operations Coordination roles

• Good knowledge of MS Excel, Email Coordination, and Documentation

• Basic understanding of service operations, job cards, and billing workflows

• Strong communication, coordination, and multitasking abilities

🔧 Key Responsibilities

🧩 Operations Coordination

• Coordinate with internal teams for job scheduling and execution updates

• Track daily service activities and technician deployment status

• Maintain operational records, trackers, and job status reports

• Support service planning and execution coordination activities

📦 Documentation & Billing Support

• Maintain and verify job cards, service reports, GRNs, and acknowledgments

• Ensure all service documents are complete and billing-ready

• Share verified documents with billing/commercial teams

• Maintain soft copies and filing of operational records

🗃️ CRM & MIS Management

• Update job execution details in CRM on a daily basis

• Prepare MIS reports, Excel trackers, and pending job reports

• Monitor job closures and maintain accurate operational data

• Share regular updates with reporting managers

📧 Communication & Follow-up

• Coordinate with technicians, stores, and internal departments via email/phone

• Follow up on pending documents, approvals, and service updates

• Escalate delays or operational issues to seniors when required

• Support audit documentation and compliance activities

🛠 Skills Required

✔ MS Excel, Word & Outlook

✔ MIS Reporting & Documentation

✔ Coordination & Follow-up Skills

✔ CRM/Data Management

✔ Time Management & Multitasking

✔ Attention to Detail & Problem Solving

👤 Experience:

2–3 Years in Back Office / Operations / Coordination roles preferred

MUST-HAVES:

• LLM, AI, Prompt Engineering LLM Integration & Prompt Engineering
• Context & Knowledge Base Design.
• Context & Knowledge Base Design.
• Experience running LLM evals

NOTICE PERIOD: Immediate – 30 Days

SKILLS: LLM, AI, PROMPT ENGINEERING

NICE TO HAVES:

Data Literacy & Modelling Awareness Familiarity with Databricks, AWS, and ChatGPT Environments

ROLE PROFICIENCY:

Role Scope / Deliverables:

• Scope of Role Serve as the link between business intelligence, data engineering, and AI application teams, ensuring the Large Language Model (LLM) interacts effectively with the modeled dataset.
• Define and curate the context and knowledge base that enables GPT to provide accurate, relevant, and compliant business insights.
• Collaborate with Data Analysts and System SMEs to identify, structure, and tag data elements that feed the LLM environment.
• Design, test, and refine prompt strategies and context frameworks that align GPT outputs with business objectives.
• Conduct evaluation and performance testing (evals) to validate LLM responses for accuracy, completeness, and relevance.
• Partner with IT and governance stakeholders to ensure secure, ethical, and controlled AI behavior within enterprise boundaries.

KEY DELIVERABLES:

• LLM Interaction Design Framework: Documentation of how GPT connects to the modeled dataset, including context injection, prompt templates, and retrieval logic.
• Knowledge Base Configuration: Curated and structured domain knowledge to enable precise and useful GPT responses (e.g., commercial definitions, data context, business rules).
• Evaluation Scripts & Test Results: Defined eval sets, scoring criteria, and output analysis to measure GPT accuracy and quality over time.
• Prompt Library & Usage Guidelines: Standardized prompts and design patterns to ensure consistent business interactions and outcomes.
• AI Performance Dashboard / Reporting: Visualizations or reports summarizing GPT response quality, usage trends, and continuous improvement metrics.
• Governance & Compliance Documentation: Inputs to data security, bias prevention, and responsible AI practices in collaboration with IT and compliance teams.

KEY SKILLS:

Technical & Analytical Skills:

• LLM Integration & Prompt Engineering – Understanding of how GPT models interact with structured and unstructured data to generate business-relevant insights.
• Context & Knowledge Base Design – Skilled in curating, structuring, and managing contextual data to optimize GPT accuracy and reliability.
• Evaluation & Testing Methods – Experience running LLM evals, defining scoring criteria, and assessing model quality across use cases.
• Data Literacy & Modeling Awareness – Familiar with relational and analytical data models to ensure alignment between data structures and AI responses.
• Familiarity with Databricks, AWS, and ChatGPT Environments – Capable of working in cloud-based analytics and AI environments for development, testing, and deployment.
• Scripting & Query Skills (e.g., SQL, Python) – Ability to extract, transform, and validate data for model training and evaluation workflows.
• Business & Collaboration Skills Cross-Functional Collaboration – Works effectively with business, data, and IT teams to align GPT capabilities with business objectives.
• Analytical Thinking & Problem Solving – Evaluates LLM outputs critically, identifies improvement opportunities, and translates findings into actionable refinements.
• Commercial Context Awareness – Understands how sales and marketing intelligence data should be represented and leveraged by GPT.
• Governance & Responsible AI Mindset – Applies enterprise AI standards for data security, privacy, and ethical use.
• Communication & Documentation – Clearly articulates AI logic, context structures, and testing results for both technical and non-technical audiences.

🚨 Hiring Alert 🚨

We are Hiring Java Backend Intern for 2 months !

Skills Required:

1. Good understanding of Java 17, Spring and any Sql database

2. Good Understanding on designing low level code from scratch

3. Experience in building database schema and code architecture

4. Familiar with design patterns and willingness to write clean, readable, and well-documented code.

5. Familiarity with tools like postman, STS or intelij

6. Understanding of REST APIs and their role in application development.

7. Good DSA and problem solving skills

Roles & Responsibilities:

1. Assist in developing and maintaining web applications.

2. Learn to utilize open source tools for integration

3. Collaborate with team members to design and implement new features.

4. Contribute to optimizing application performance and resolving bugs.

5. Stay curious and keep learning new technologies relevant to spring boot and spring reactive

6. Exposure to version control systems like Git.

7. Passion for learning and contributing to real-world projects.

Preferred Qualifications:

1. Min exp of 0-2 years.

2. Skills in computer science/IT and relevant.

What You’ll Gain:

1. Stipend - 8k -10k/ month, subjective to your performance

2. Hands-on experience in building production-grade applications.

MTX Group Inc. (MTX) is seeking motivated Professional Development Consultants to join our team. Professional Development Manager will serve as a personal coach, dedicated to fostering consultant’s success and growth within the organization.

MTX is a global technology consulting firm that enables organizations to modernize through digital transformation. With data as the new currency, MTX helps transform long-term strategy with outcomes in mind around happiness, health and the economy. MTX improves decision-making with speed and quality by partnering with leading cloud technologies. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. 

Responsibilities:

Workforce  Management :

• Manage the reporting team structure and oversee the daily activities of the reporting team, providing direction and guidance as needed
• Serve as a mentor to the team, actively engaging with them to ensure they maintain a high level of competence and operational excellence
• Identify and analyze potential risks related to the reporting team that may impact project success 

Talent Acquisition Support:

• Support talent acquisition efforts by participating in recruitment processes, conducting interviews, and providing input on hiring decisions to ensure alignment with team goals and objectives

Communication, Coordination and Collaboration:

• Communicate with team members and other stakeholders (VPs, Delivery Director, Project Teams, HR Team, etc), providing updates on projects, sharing important information, and ensuring everyone is on the same page
• Proactively keep HR updated about any key escalations, performance issues
• Build and maintain strong relationships with internal and external stakeholders, fostering collaboration and partnerships

Performance Management Process:

• Coordinate the performance appraisal process, collect feedback ratings & recommendations from stakeholders, and ensure compliance with organizational policies
• Leading career progression and associated financial impact projection of the reporting team
• Closely monitor the overall performance efficiency of the reporting team and work on ensuring progression of the team and overall increase in productivity 
• Evaluate the performance of team members, provide feedback, and ensure proper documentation as per HR processes
• Implement performance management plans (PMP) for team members whose performance is below the expected level
• Resolve conflicts within the reporting team to maintain a positive team dynamic and work closely with HR.
• Identify high-potential employees and develop talent pipelines to ensure continuity of key roles within the reporting team

HR Processes and Compliance

• Ensure compliance with company policies, procedures, and legal requirements 
• Communicate HR policies and processes to the team members, ensuring understanding and adherence

Analytics and Reporting

• Analyze performance data to identify trends, patterns, and areas for improvement
• Use this information to publish dashboards/reports and make recommendations.
• Compile and analyze HR metrics, such as performance, turnover, retention, and engagement, to identify trends and areas for improvement for team members within the assigned region

Learning and Development:

• Conduct skill gap analysis and provide the learning team with insightful training needs to reach established performance target goals
• Leads development programs that align employee growth with organizational goals, enhancing career opportunities
• Facilitates connections to essential internal and external learning resources, supporting continuous professional development

Skills Required:

• 5-8 years of experience in the IT industry with a strong understanding of the software development life cycle/ functional role progression
• Strong understanding of various stakeholders and their roles in an IT consulting organization
• Strong leadership skills and the ability to effectively manage a team, providing direction, guidance and mentorship. 
• Knowledge of learning and development with the ability conduct skill gap analysis and identify training needs to help manage career progression
• Good general understanding of how large-scale software systems are designed, built, tested, deployed, and delivered to customers
• Experience working across both startups and large organizations
• Strong experience with data analytics and presentation; experienced in interpreting performance data and statistics
• Competence in building and effectively managing interpersonal relationships at all levels of the company
• Should possess strong problem-solving skills to address challenges and make informed decisions
• Openness to change, embracing new technologies, and staying updated with industry trends
• Ability to explain complex processes and employee development milestones clearly
• Ability to think strategically and execute operationally

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 4 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Personal Accident Policy (Disability Insurance) -
• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered

• Optional Food Wallet (up to Rs. 2500 per month) 
• Offered as a tax saver component
• Part of the special allowance component in the CTC

• Monthly Internet Reimbursement of upto Rs. 1,000 
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, AWS & others

***

About us:

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified. One of the hottest global SaaS companies, weʼve been recognized by G2 as a Marketing Automation Leader in Asia 2021.

We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail. We are headquartered in Mumbai, India, and have offices in Delhi, Bangalore, São Paulo, and Dubai. Learn more about us at webengage.com

WebEngage deals with humongous data volumes. The platform ingests 4 billion data points on a daily basis and sends out more than a billion hyper-personalized communications across 10 communication channels. The scale keeps engineering challenging and exciting at the same time. We are looking for talented engineers with strong foundations who can learn and pick up new tools on the fly. You would be working with the latest technologies to build new features, improve performance and reliability of existing features, and improve our development processes as we scale. Product engineering team works in functional pods. You will be working on building certain aspects of the product. For executing the product vision, you will work closely with other developers, QA, product engineers, and customer support team.

Responsibilities:

• Oversee and manage the facility management and housekeeping staff to ensure tasks are completed efficiently and to a high standard.
• Review and manage admin-related reports and checklists for accuracy and completion.
• Oversee and ensure effective administrative functions within the assigned department, such as analysis, reconciliation, reports & presentations preparation, budget and purchasing research, and account monitoring.
• Assist with accounts payable and receivable processes, including processing invoices, preparing checks, and reconciling statements.
• Assist in preparing budgets by coordinating and compiling data, researching past expenditures, and making projections for the following year.
• Manage databases and other information systems to ensure data is updated and accessible.
• Coordinate and support various administrative projects and initiatives.
• Oversee the procurement process, including sourcing, vendor management, and negotiations, to ensure efficient and cost-effective acquisition of goods and services.
• Oversee and maintain contracts with related vendors and purchase supplies and equipment as authorized.
• Monitor fixed assets and equipment, maintaining records for all IT and non-IT equipment.
• Record disbursement of petty cash, perform timely replenishment of funds, and conduct monthly reconciliations of the account.

Requirements:

• Bachelorʼs degree in any discipline
• Minimum 3 years of proven experience in a similar role
• Excellent communication and interpersonal skills
• Proficiency in MS Office & G Suite is a must
• Excellent organizational and time-management skills
• Quick-thinking, planning, coordinating, and executing skills

Life at WebEngage:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative and productive environment. • Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance • Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)

Perks & Benefits:

• Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship
• Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and aContemporary Leave Policy (beyond sick leaves)

Explore more here: https://youtu.be/Y0HjfyMjUpg https://www.linkedin.com/company/webengage https://twitter.com/WebEngage?s=09

Think you fit the bill? Come along, letʼs redefine the future of Marketing Automation!

WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other characteristics not mentioned hereinabove which are protected under the law of the soil.

Looking for IBM BPM Admin. PFB details.

Position: IBM BPM Admin

Experience: 5-8 Yrs

Location: Noida ( Work from office)

Working days: 6 days

Shift: General 9 Am to 6 PM.

·        Monitor system performance and address issues proactively to minimize downtime.

·        Implement routine maintenance tasks and updates to keep the IBM BPM system up-to-date.

·        Administer user access and security settings for IBM BPM applications.

·        Collaborate with other IT teams to ensure secure and compliant access controls.

·        Install, configure, and maintain IBM BPM software and associated components.

·        Diagnose and resolve technical issues related to IBM BPM, providing timely support to end-users.

·        Collaborate with development teams to troubleshoot and optimize IBM BPM solutions.

·        Develop and implement backup and recovery procedures to safeguard critical IBM BPM data.

·        Conduct regular testing of backup and recovery processes.

·        Optimize system performance through continuous monitoring and tuning activities.

·        Collaborate with development teams to identify and address performance bottlenecks.

·        Extensive knowledge of Windows Server Technologies, Linux, and VMware

·        Good Experience is managing WebSphere cells, clusters, and node.

• Hands-on experience in any Cloud Platform

• Microsoft Azure Experience