Citrix Server Support at CGI Inc · Chennai · 5 - 7 years · ₹2L - ₹10L / yr · Profitable · Posted 19 Nov 2025

Role Overview
Provide advanced (L3) technical support for Citrix environments, ensuring high availability, performance, and security of virtual applications and desktops. This role involves handling complex escalations, root cause analysis, and implementing solutions for enterprise-level Citrix infrastructure.
Key Responsibilities
- Escalation Support: Act as the highest-level escalation point for Citrix-related incidents and problems.
- Citrix Infrastructure Management: Administer and maintain Citrix XenApp/XenDesktop farms, Citrix ADC (NetScaler), and Citrix Provisioning Services.
- Troubleshooting & RCA: Perform deep-dive troubleshooting and root cause analysis for critical issues.
- Performance Optimization: Monitor and tune Citrix environments for optimal performance using tools like Citrix Director and EdgeSight.
- Patch & Upgrade Management: Plan and execute upgrades, migrations (e.g., XenApp 6.5 to 7.x), and security patches.
- Automation & Scripting: Develop PowerShell scripts for automation and efficiency improvements.
- Integration: Collaborate with VMware/Hyper-V teams for VDI and virtualization support.
- Documentation: Maintain detailed technical documentation and knowledge base articles.
- Security & Compliance: Ensure adherence to ITIL processes and security best practices.
Required Skills & Experience
- Technical Expertise:
- Citrix Virtual Apps and Desktops (XenApp/XenDesktop)
- Citrix ADC (NetScaler), Citrix Provisioning Services
- Active Directory, DNS, DHCP
- Tools: Citrix Director, EdgeSight, Citrix Studio
- Certifications: Citrix Certified Expert (CCE-V) or Citrix Certified Professional (CCP-V) preferred; ITIL Foundation a plus.
- Scripting: Strong PowerShell skills for automation.
- Soft Skills: Excellent problem-solving, communication, and ability to work in global teams.

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We are looking for an experienced Azure AD / Microsoft Entra ID + Windows & SQL Administrator with 8+ years of hands-on experience in managing enterprise infrastructure and hybrid Microsoft environments.
The candidate will be responsible for administration, troubleshooting, security, monitoring, backup, patching, and maintenance of Azure AD/Entra ID, Active Directory, Windows Server, and Microsoft SQL Server environments.
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- Strong hands-on experience with Microsoft Azure AD / Entra ID.
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- Good knowledge of DNS, DHCP, and Group Policy (GPO).
- Strong PowerShell scripting and automation skills.
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Job Description – Azure Virtual Desktop Specialist Engineer
Experience: 4–6 Years
Location: Chennai
Interview: Face-to-Face (F2F) – 28th August, Chennai
Must-Have Experience:
- Infrastructure / Data Center experience
- Strong experience in Azure Virtual Desktop (AVD)
- Experience in Windows Virtual Desktop (WVD)
- Hands-on experience in AVD support, troubleshooting, administration, and maintenance
- Good understanding of Azure infrastructure and Windows environments
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- Plan, execute, and deliver IT infrastructure projects within defined scope and timelines.
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- Manage project risks, issues, and dependencies, ensuring timely resolution and escalation where required.
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Interview Details:
📍 Chennai
📅 28th August
👥 Face-to-Face (F2F) Interview
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
3+ years of hands-on experience with Microsoft Azure, including IaaS, PaaS, networking, identity (Entra ID), and governance services.
2+ years of experience with DevOps tooling and practices, including CI/CD pipelines (Azure DevOps or GitHub Actions), Infrastructure as Code (Terraform, Bicep, or ARM), and version control (Git).
2+ years' experience in infrastructure design, platform engineering, or architecture.
Strong proficiency with automation and scripting — PowerShell, Azure CLI, Python, or Bash.
Solid understanding of containerisation (Docker) and familiarity with orchestration platforms (Azure Kubernetes Service).
Deep understanding of cloud architecture, deployment patterns, and management best practices, including the Azure Well-Architected Framework.
Experience defining standards, governance frameworks, and reference architectures for cloud platform consumption.
Strong knowledge of networking concepts, storage configurations, virtualisation technologies, and disaster recovery/backup design for hybrid environments.
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Familiarity with identity and access management (IAM), including Entra ID, RBAC, PIM.
Strong understanding of security, compliance requirements, and IT governance frameworks (ITIL, COBIT, or similar).
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Job Summary
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VMware Administration
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Storage Administration
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Compliance & IT Operations
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Required Skills
- Strong hands-on experience in Windows Server Administration.
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- Practical knowledge of vMotion, VM snapshots and resource management.
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- Experience with infrastructure patching and vulnerability remediation.
- Good troubleshooting and incident-resolution skills.
- Good communication and documentation skills.
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- ITIL Foundation
Key Technologies
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Key Responsibilities:
- Design and manage Azure Landing Zones using Hub & Spoke architecture.
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Required Skills & Qualifications
- 2–3 years of hands-on experience in Microsoft Azure cloud services.
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- Good communication and documentation skills.
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- Experience with Azure DevOps (CI/CD pipelines, Repos, Boards, etc.).
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