Citrix Server Support at CGI Inc · Chennai · 5 - 7 years · ₹2L - ₹10L / yr · Profitable · Posted 19 Nov 2025

Role Overview
Provide advanced (L3) technical support for Citrix environments, ensuring high availability, performance, and security of virtual applications and desktops. This role involves handling complex escalations, root cause analysis, and implementing solutions for enterprise-level Citrix infrastructure.
Key Responsibilities
- Escalation Support: Act as the highest-level escalation point for Citrix-related incidents and problems.
- Citrix Infrastructure Management: Administer and maintain Citrix XenApp/XenDesktop farms, Citrix ADC (NetScaler), and Citrix Provisioning Services.
- Troubleshooting & RCA: Perform deep-dive troubleshooting and root cause analysis for critical issues.
- Performance Optimization: Monitor and tune Citrix environments for optimal performance using tools like Citrix Director and EdgeSight.
- Patch & Upgrade Management: Plan and execute upgrades, migrations (e.g., XenApp 6.5 to 7.x), and security patches.
- Automation & Scripting: Develop PowerShell scripts for automation and efficiency improvements.
- Integration: Collaborate with VMware/Hyper-V teams for VDI and virtualization support.
- Documentation: Maintain detailed technical documentation and knowledge base articles.
- Security & Compliance: Ensure adherence to ITIL processes and security best practices.
Required Skills & Experience
- Technical Expertise:
- Citrix Virtual Apps and Desktops (XenApp/XenDesktop)
- Citrix ADC (NetScaler), Citrix Provisioning Services
- Active Directory, DNS, DHCP
- Tools: Citrix Director, EdgeSight, Citrix Studio
- Certifications: Citrix Certified Expert (CCE-V) or Citrix Certified Professional (CCP-V) preferred; ITIL Foundation a plus.
- Scripting: Strong PowerShell skills for automation.
- Soft Skills: Excellent problem-solving, communication, and ability to work in global teams.

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Job Title: Citrix & Azure AVD Administrator
Experience: 4–6 Years
Job Summary
We are looking for an experienced Citrix & Azure AVD Administrator with hands-on experience managing enterprise Citrix environments and Azure Virtual Desktop (AVD). The candidate should have strong troubleshooting skills and knowledge of Windows Servers, Active Directory, GPO, PowerShell, Nutanix, and ITIL processes.
Key Responsibilities
- Administer and support Citrix DaaS in hybrid environments and Azure AVD.
- Manage large and complex Citrix DaaS and AVD environments.
- Manage Windows Servers and Nutanix hypervisor environments.
- Troubleshoot Citrix issues and perform root cause analysis (RCA).
- Manage Citrix printing and printer-related issues.
- Configure and manage Active Directory, GPO, and Citrix policies.
- Develop automation scripts using PowerShell for Citrix and Azure AVD.
- Support Citrix site upgrades and Cumulative Updates (CU).
- Handle incidents, changes, problems, and service requests according to ITIL processes.
- Monitor system performance and ensure a stable virtual desktop environment.
Required Skills
- 4–6 years of experience in Citrix Administration.
- Hands-on experience with Citrix DaaS and Azure AVD.
- Strong knowledge of Citrix hybrid environments.
- Experience with Windows Server administration.
- Knowledge of Nutanix Hypervisor.
- Strong troubleshooting and root cause analysis skills.
- Good knowledge of Active Directory, GPO, and Citrix Policies.
- Experience with Citrix Printer Management.
- Good knowledge of PowerShell automation.
- Understanding of ITIL processes: Incident, Change, Problem, and Service Request.
Good to Have
- Experience with Citrix Site upgrades and CU upgrades.
- Knowledge of Microsoft technologies.
- Experience managing large-scale enterprise Citrix environments.
We are looking for an experienced VDI Engineer to design, implement, manage, and optimize enterprise Virtual Desktop Infrastructure (VDI) solutions. The ideal candidate will have strong expertise in Azure Virtual Desktop (AVD), Citrix Virtual Apps & Desktops/Citrix DaaS, and Windows 365 (Cloud PC). The role involves delivering secure, scalable, and high-performing virtual desktop environments while ensuring excellent end-user experience and operational efficiency./
Key Responsibilities
- Design, deploy, and administer Azure Virtual Desktop (AVD), Citrix Virtual Apps & Desktops/Citrix DaaS, and Windows 365 environments.
- Configure and manage host pools, workspaces, application groups, and session hosts.
- Design and support pooled and personal desktop deployments based on business requirements.
- Build, maintain, and optimize golden images using Azure Compute Gallery.
- Perform session host sizing, capacity planning, concurrency modeling, and performance tuning.
- Manage FSLogix profiles, Azure Files, and storage solutions for user profile management.
- Monitor VDI infrastructure using Azure Monitor and Log Analytics to ensure high availability and performance.
- Implement Azure best practices including Resource Groups, RBAC, Azure Policies, and VM management.
- Package, deploy, and troubleshoot applications for multi-session VDI environments.
- Support application compatibility testing across VDI and physical desktop environments.
- Deliver and support both RemoteApp and full desktop virtualization solutions.
- Collaborate with infrastructure, networking, security, and application teams to ensure seamless service delivery.
- Troubleshoot complex VDI issues and perform root cause analysis to improve platform stability.
- Create and maintain technical documentation, operational procedures, and architecture documents.
Required Skills
- Strong experience with Azure Virtual Desktop (AVD)
- Hands-on experience with Citrix Virtual Apps & Desktops / Citrix DaaS
- Experience with Windows 365 (Cloud PC)
- Expertise in RemoteApp and Full Desktop delivery models
- Strong understanding of Multi-session and Personal Desktop architectures
- Experience with Host Pool design and management
- Expertise in Azure Compute Gallery and Golden Image management
- Hands-on experience with FSLogix, Azure Files, and profile management
- Experience with Azure Virtual Machines, scaling, availability, and performance optimization
- Knowledge of Azure Monitor, Log Analytics, Azure Resource Groups, RBAC, and Azure Policies
- Experience with Intune application packaging and deployment
- Strong understanding of application packaging and compatibility testing in VDI environments
- Knowledge of capacity planning, performance tuning, and virtualization best practices
Preferred Skills
- Experience with PowerShell automation for VDI administration.
- Knowledge of Microsoft Intune and Endpoint Management.
- Understanding of Azure networking, identity, and security services.
- Experience working in enterprise-scale VDI environments.
- Relevant Microsoft Azure and Citrix certifications are an added advantage.
VDI Engineer
Must have -VDI - Cloud PC / Azure AVD, Citrix
Location: Bangalore/Pune
Expirence: 8+ Years
Azure AD + Windows & SQL Administrator
Location: Faridabad, Haryana
Experience: 8+ Years
Employment Type: Full-time
Role Overview
We are looking for an experienced Azure AD / Microsoft Entra ID + Windows & SQL Administrator with 8+ years of hands-on experience in managing enterprise infrastructure and hybrid Microsoft environments.
The candidate will be responsible for administration, troubleshooting, security, monitoring, backup, patching, and maintenance of Azure AD/Entra ID, Active Directory, Windows Server, and Microsoft SQL Server environments.
Required Skills
- Strong hands-on experience with Microsoft Azure AD / Entra ID.
- Strong knowledge of Active Directory and Azure AD Connect / Entra Connect.
- Extensive experience in Windows Server Administration – 2016/2019/2022.
- Strong experience with Microsoft SQL Server Administration.
- Hands-on experience with SQL Backup, Restore, Patching, and Performance Tuning.
- Good knowledge of DNS, DHCP, and Group Policy (GPO).
- Strong PowerShell scripting and automation skills.
- Experience working with Hybrid Identity and Azure Infrastructure.
- Strong troubleshooting and problem-solving skills.
- Ability to work in an enterprise/global infrastructure environment.
Required Technical Skill Set
MS Azure, M365, PowerShell
No of Requirements
1
Desired Experience Range
5 to 10 Years
Location of Requirement
Bangalore/Hydrabad
Desired Competencies (Technical/Behavioral Competency)
Must-Have
· Hands-on experience in Automating solutions in Power shell at L3 level
· Experience in monitoring, troubleshooting, and executing Azure Runbooks for operational automation
· Working knowledge of Microsoft 365 Groups management and support
· String Experience in M365 License Management
· Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments
· Knowledge of Azure monitoring and diagnostics tools (Log Analytics, Application Insights, Alerts)
· Good understanding of application security, reliability, and performance optimization in cloud environments
· Excellent problem-solving, collaboration, and communication skills
· Proficiency in DevOps practices, including CI/CD pipeline implementation and maintenance (Azure DevOps or GitHub Actions)
Good-to-Have
· AZ-204
· Good understanding of M365 Security and Compliance features, including retention, audit, and data governance policies

Greeting From NAM info
Azure Virtual Desktop Support / Specialist Engineer
Experience: 4–6 Years
Job Summary
We are looking for an experienced Azure Virtual Desktop (AVD) Support / Specialist Engineer with hands-on experience in Azure Virtual Desktop / Windows Virtual Desktop environments. The candidate should also have exposure to data center and DWS environments and be comfortable coordinating infrastructure activities.
Key Responsibilities
- Support and manage Azure Virtual Desktop (AVD) environments.
- Troubleshoot and resolve AVD-related technical issues.
- Plan and execute infrastructure activities within agreed timelines.
- Coordinate with cross-functional teams for smooth project execution.
- Monitor and manage project risks, issues, and dependencies.
- Track progress and provide regular status updates and documentation.
- Ensure infrastructure activities follow technical standards, security policies, and best practices.
- Support data center and DWS-related infrastructure activities.
Required Skills
- 4–6 years of relevant IT infrastructure experience.
- Strong hands-on experience with Azure Virtual Desktop (AVD).
- Good knowledge of Windows Virtual Desktop (WVD).
- Good understanding of Microsoft Azure.
- Strong troubleshooting and problem-solving skills.
- Experience working with infrastructure and cross-functional teams.
- Good communication and documentation skills.
Good to Have
- Experience in Data Center environments.
- Experience with DWS (Desktop/Workspace Services).
- Knowledge of Azure infrastructure and security best practices.
Job Description – Azure Virtual Desktop Specialist Engineer
Experience: 4–6 Years
Location: Chennai
Interview: Face-to-Face (F2F) – 28th August, Chennai
Must-Have Experience:
- Infrastructure / Data Center experience
- Strong experience in Azure Virtual Desktop (AVD)
- Experience in Windows Virtual Desktop (WVD)
- Hands-on experience in AVD support, troubleshooting, administration, and maintenance
- Good understanding of Azure infrastructure and Windows environments
Roles & Responsibilities:
- Plan, execute, and deliver IT infrastructure projects within defined scope and timelines.
- Coordinate cross-functional teams to ensure smooth project execution and alignment with business objectives.
- Manage project risks, issues, and dependencies, ensuring timely resolution and escalation where required.
- Track project progress, prepare status reports, and maintain project documentation for stakeholders and governance.
- Ensure adherence to technical standards, security policies, and best practices throughout the project lifecycle.
- Provide technical support and troubleshooting for Azure Virtual Desktop environments.
- Monitor AVD performance, user connectivity, session hosts, applications, and Azure resources.
- Support incident, problem, and change management activities related to AVD infrastructure.
Interview Details:
📍 Chennai
📅 28th August
👥 Face-to-Face (F2F) Interview
Cloud Expertise(Azure):
• Strong understanding of cloud services and resources like AI services, webapp, database, including monitoring tools like Azure Monitor and Log Analytics.
• Experience with Infrastructure as Code (IaC) tools such as Arm template / Bicep/Terraform.
• Deep understanding of Networking concepts(DNS, DHCP , Hub and Spoke).
• Understanding on policies and security aspects of cloud.
Kubernetes & Helm:
• In-depth knowledge of Kubernetes concepts such as pods, services, ingress, config maps, and secrets.
• Understand of Kubernetes templates and its deployment.
• Proficiency with Helm/ Kustomize or equivalent for Kubernetes package management and deployment automation.
• Implement Kubernetes best practices, including security, networking, and scaling.
• Concepts of Docker and Containers
CI/CD & Programming:
• Hands-on experience with YAML-based CI/CD pipelines (e.g., Azure DevOps, GitHub Actions).
• Familiarity with scripting and automation tools such as PowerShell, Azure CLI, or Bash.
• Proven skill in python programming and concepts.
Monitoring and Observability:
Expertise in creating and managing Grafana dashboards for visualizing metrics and logs.
• Knowledge of Log Analytics & Azure Application Insights for performance monitoring and tracing.
🚀 Hiring: Senior Azure Platform Engineer | Azure | Terraform | Kubernetes
📍 Location: India
💼 Employment: Full-Time | Long-Term
🎯 Experience: 10+ Years | 8+ Years Hands-on Azure
🔑 What We’re Looking For
▪️ Strong expertise in Azure Cloud Platform & Landing Zone Architecture
▪️ Advanced hands-on experience with Terraform & reusable IaC modules
▪️ Expertise in Kubernetes, Helm & container platforms
▪️ Strong understanding of Azure Networking, Entra ID, RBAC & Azure Policy
▪️ Experience with GitHub, GitHub Actions / Azure Pipelines & CI/CD
▪️ Hands-on GitOps & ArgoCD experience
▪️ Strong observability skills with Prometheus, Grafana & Azure Monitor
▪️ Experience designing and supporting microservices architectures
▪️ Knowledge of security, policy-as-code and IaC security scanning
▪️ Exposure to Azure Arc / Azure Local / Azure Stack HCI is a plus
The role primarily focuses on the administration and operational support of security platforms, with a heavy emphasis on Netskope.
You will:
- Administer and optimize security platforms including Netskope (CASB/SSE), CyberArk EPM, Mimecast, and others
- Monitor, analyze, and respond to security events generated by these platforms, ensuring timely triage and resolution
- Develop, tune, and maintain security policies (DLP, web controls, email security, endpoint privilege management) to reduce risk and false positives
- Lead troubleshooting and root cause analysis for security incidents and platform issues across endpoint, cloud, and email security domains
- Collaborate with engineering, IT, and business teams to implement security controls and drive remediation of identified risks
- Integrate security tools with ServiceNow for incident management, request workflows, and automated response actions
- Build and maintain operational dashboards and reporting for security posture, tool effectiveness, and KPIs
- Support onboarding of new applications, users, and use cases into Netskope, Mimecast, and CyberArk EPM
- Contribute to security architecture decisions and continuous improvement of tooling and processes
- Develop and maintain runbooks, standard operating procedures, and knowledge base documentation
You bring:
- Bachelor’s degree or 5+ years of equivalent experience in Cybersecurity or related field
- 7+ years of experience in security engineering or security operations roles
- Strong hands-on experience with Netskope (CASB/SSE), CyberArk EPM, and Mimecast administration and operations
- Experience integrating and operating workflows within ServiceNow (incident, change, and request management)
- Solid understanding of endpoint security, DLP, email security, and cloud security concepts
- Experience tuning security tools to reduce false positives and improve detection fidelity
- Familiarity with identity and access management concepts, including privilege management and least privilege principles
- Ability to analyze security events and translate findings into actionable remediation steps
- Strong cross-functional collaboration and communication skills
- Experience developing documentation, runbooks, and operational processes
- Ability to manage multiple priorities and operate effectively in a fast-paced environment
MUST HAVE: Netskope Subject Matter Expertise (SME)
- Netskope expertise is non-negotiable.
- Candidates must be capable of serving as effective platform administrators.
- Candidates should have a deep understanding of security policies within Netskope.
Responsibilities
The successful candidate will:
- Support Netskope as the primary platform.
- Administer and maintain security controls.
- Fine-tune DLP policies.
- Investigate access-related platform issues.
- Support ticket resolution related to Netskope.
- Work with feedback coming from the SOC team.
- Manage policy adjustments to reduce false positives.





