Chief Operation Officer

Chief Operating Officer (COO) – Business Growth & Operations

Experience: 10+ Years

Location: Ahmedabad (On-site)

About the Role

We are looking for a commercially driven COO to lead business growth, sales strategy, and operational excellence across IT services, SaaS, and AI solutions. Working closely with the founders, you will drive revenue growth, strengthen client relationships, scale teams, and streamline business operations.

Key Responsibilities

• Drive revenue growth, business expansion, and go-to-market strategies.
• Lead enterprise sales, client acquisition, strategic partnerships, and key accounts.
• Build and manage high-performing sales and business teams.
• Establish sales targets, pipeline forecasting, and performance metrics.
• Oversee business operations, delivery alignment, resource utilization, and profitability.
• Identify new markets, business opportunities, and strategic growth initiatives.
• Collaborate with founders and functional leaders to achieve business objectives.

Requirements

• 10+ years of experience in business leadership, sales, business development, or operations within IT / Technology.
• Proven track record in revenue growth, enterprise sales, and client acquisition.
• Experience managing teams, business operations, and cross-functional initiatives.
• Strong commercial acumen, leadership, negotiation, and stakeholder management skills.
• Entrepreneurial mindset with a strong focus on ownership and execution.

Why Join Us?

• Work directly with the founders on business strategy and expansion.
• Take ownership of business growth and operational outcomes.
• Play a key role in scaling a growing technology company.

Job Title: Chief of Staff (AI & Data-Driven Strategy) 

Company: StarApps Studio 

Experience: 4+ years 

Location:Pune (On-site) 

About StarApps Studio 

StarApps Studio is a fast-growing Shopify app development company building high-impact ecommerce SaaS products for global merchants. We operate in a high-ownership, fast-execution environment where data, clarity, and speed matter.

Role Overview 

We are looking for a highly analytical and operational Chief of Staff to serve as the right-hand strategic partner to our founders and leadership team. This role is a force multiplier—you will drive executive execution, improve high-level decision-making, and lead strategic initiatives across the company. This requires strong analytical thinking, AI fluency, and the operational rigor to turn visionary ideas into measurable results.

Key Responsibilities

• Executive Strategy & Alignment: Act as a strategic partner to founders by managing business priorities and driving key organizational deliverables.
• Cross-Functional Leadership: Own the execution of high-impact cross-functional initiatives across Product, Growth, Support, and Operations.
• Business Intelligence: Build dashboards, trackers, and comprehensive reports to empower data-backed leadership decision-making.
• AI & Operational Excellence: Leverage AI tools (ChatGPT, automation, analytics) to aggressively optimize workflows and scale internal productivity.
• Operating Rhythm: Drive the cadence of leadership by preparing strategic meeting agendas, synthesizing notes, and ensuring relentless closure on action items.
• Market & Product Strategy: Conduct deep-dive market, competitor, and product research within the Shopify and SaaS ecosystem to inform strategic direction.
• Stakeholder Management: Drive seamless communication and alignment between internal teams and external partners.
• Trusted Advisor: Maintain strict confidentiality and high ownership while handling ambiguous, complex business challenges.

Preferred Qualifications

• 3+ years of experience as a Chief of Staff, Strategy Consultant, or in a similar strategic role.
• Strong data-driven mindset with proven experience using Excel/Google Sheets, dashboards, and reporting tools.
• High proficiency with AI tools like ChatGPT, Notion AI, automation workflows, and prompt-based productivity.
• Exceptional written and verbal communication skills paired with strong stakeholder management abilities.
• Proven ability to operate in a fast-paced startup environment, taking high ownership of outcomes.
• Elite organizational skills, sharp attention to detail, and the ability to multitask seamlessly across competing priorities.
• Experience in ecommerce, SaaS, the Shopify ecosystem, or tech startups is a strong advantage.
• Comfortable working directly with founders and independently solving ambiguous, unstructured problems.

What We Offer

• Direct exposure to startup leadership and strategic decision-making.
• A high-impact role with a significant ownership and growth trajectory.
• The opportunity to work at the cutting-edge intersection of AI, ecommerce, and product execution.
• Competitive compensation with performance-driven growth opportunities.

Operations Executive

Experience: 0–2 years |

Team: Operations Team

Job Description Operations Executive is responsible for managing day-to-day operations, ensuring smooth workflows, and improving processes for enhanced efficiency. They act as a bridge between various teams, including sales, customer service, and finance, to ensure operational excellence and compliance with company policies. This role requires strong analytical, problem-solving, and organizational skills to support the company’s objectives and deliver exceptional service to clients. Key Responsibilities • Manage day-to-day deal and investment operations • Coordinate with Sales/RMs, Business, Tech & Marketing teams • Ensure updated deal dockets, trackers and operational MIS • Analyse investor, investment and deal-level data • Work extensively on Excel / Google Sheets • Use basic SQL for data extraction and analysis • Support investor-related processes including payouts, reinvestments and settlements • Coordinate with internal teams for documents and pending requirements • Identify operational gaps and drive issues to closure • Support new features/process launches and testing • Identify opportunities for process improvement and automation

Requirements • 0–2 years of experience in Operations / FinTech / Financial Services / Sales Operations • Strong Excel/Google Sheets skills • Good analytical and problem-solving ability • Strong attention to detail • Good communication and stakeholder-management skills • Ability to manage multiple tasks and follow through independently • Interest in financial/investment products is a plus

Internship duration - 3 months

Conversion to a full-time position after the internship will be based on performance. 

• Coordinate daily operational activities and ensure smooth workflow.
• Track tasks, deadlines, and follow-ups.
• Maintain records, trackers, and process documentation.
• Coordinate with internal teams to ensure timely completion of tasks.
• Identify pending tasks and escalate issues when required.

About TorqWars

TorqWars is building India's competitive RC racing. We are a sports-entertainment business running on three engines: experience-led arenas with timed racing, a league, and a D2C store for RC cars and parts. Our first arena opens soon in Bandra, Mumbai, and we are backed by The Foundery. Our mission is to make battling with machines a real sport. You will work directly with the founders and own how your function is built from the ground up.

Role overview

You will work across the business with the founders, taking on the most important problem of the month and solving it end to end: opening the arena on time, fixing a supply issue, setting up a new sales channel, or building a process that does not exist yet. You will move between strategy and on-ground execution in the same day.

Key responsibilities

• Own founder-priority projects end to end, from framing the problem to a shipped result.
• Step in where the business is stuck: operations, supply chain and vendors, D2C, partnerships, finance or hiring.
• Build the operating rhythm: trackers, dashboards, weekly reviews and decision notes.
• Run quick analyses and models to support decisions: unit economics, pricing and scenarios.
• Set up new processes and hand them over to a function owner once they work.
• Represent the founders with vendors, partners and investors when needed.

KPIs

Projects shipped on time, problems closed rather than just analysed, and how quickly what you set up runs without you.

Requirements

• Experience in a startup, consulting, investment or founder's office role, or as a founder. Senior candidates are welcome, and so are candidates with 3–5 years who have grown fast.
• A track record of solving messy, cross-functional problems end to end.
• Strong with numbers: spreadsheet models, unit economics and quick estimates.
• Clear written and spoken communication, including one-page decision notes.
• Comfortable switching between strategy and on-ground execution.

Good to have

Ex-founder. Consumer, retail, D2C, gaming or hardware experience. Uses AI tools to work faster.

How we assess

A quick AI voice interview with your camera on and your screen shared (about 20 minutes, five main questions): a messy problem you personally solved (the numbers, the decisions, who did what and what went wrong), a live TorqWars problem with real constraints to think through out loud, and what your last manager would say about you. We do not expect you to know RC cars; we will teach you the sport. We hire for intelligence, energy and integrity. Specific, honest and structured answers score well; generic or rehearsed answers do not. We look at what you have done in the last 2–3 years, and we speak to references before any offer.

Your first 90 days

Two founder-priority projects shipped end to end, a weekly operating review and company dashboard running, and at least one new process handed to an owner who runs it without you.

What we offer

Direct work with the founders across every function, exposure to building a company and a new sport from the early stage, and a path to lead a function. A two-year mission across the business, ending with a function of your own to lead.

Location

Work from office, Mumbai: our Worli office and the Bandra arena, plus vendor and partner sites when needed.

Hiring process

A short AI interview, a call with a founder, a 48-hour assignment on a real problem from our business for shortlisted candidates, a working session in Mumbai with reference checks, a final conversation with our co-founder, and an offer within 2 weeks of the first call.

When you apply, share

• One messy problem you solved end to end: what was broken, what you did, and the result in numbers.
• Current and expected CTC, and notice period.

Business Operations Executive

Location: Mumbai  •  Experience: 0–2 Years  

▌ ABOUT BXI WORLD

At BXI (Barter Exchange of India), we have reinvented the age-old concept of bartering for the modern Indian enterprise. We empower businesses to let their goods and services work for them — transforming inventory into a powerful engine for growth. Our digital marketplace connects businesses across multiple categories, creating a vibrant B2B community where organizations exchange products and services through the BXI ecosystem.

▌ ABOUT THE ROLE

We are looking for a proactive, adaptable, and people-oriented Business Operations Executive to support our growing Business Operations team. You will work closely with clients, vendors, and internal teams to coordinate day-to-day operations, resolve queries, manage follow-ups, maintain documentation, and ensure tasks move smoothly from requirement to closure. This is a high-ownership role for someone who enjoys learning, taking initiative, and being hands-on in a fast-paced startup environment.

▌ KEY SKILLS

 Client & Vendor Coordination  |   Business Communication  |   Operations & Follow-up  |   MS Office / Excel  |   MIS & Documentation  |   Problem Solving  |   Task Management  |   Process Coordination 

▌ WHAT YOU'LL DO

•    Support the Business Operations team in managing day-to-day operational requirements and ensuring timely task closure

•    Coordinate with clients, vendors, and internal stakeholders to address queries and keep processes moving smoothly

•    Manage order, inventory, delivery, and other operational follow-ups across multiple requirements

•    Maintain accurate documentation, MIS reports, trackers, and operational records using MS Office / Excel / Google Sheets

•    Track timelines, identify gaps or delays, and proactively follow up or escalate issues before they impact delivery

•    Support client and vendor meetings, operational discussions, and on-ground activities whenever required

•    Work closely with different teams to solve operational issues and improve the overall execution process

▌ WHAT WE'RE LOOKING FOR

•    Graduate in Management, Marketing, Mass Media, Technology Management, or a related discipline

•    0–2 years of experience; freshers with strong communication, internship, or relevant corporate exposure are welcome

•    Excellent verbal and written communication skills with confidence in client and vendor interactions

•    Strong working knowledge of MS Office, Excel / Google Sheets, and basic MIS reporting

•    Proactive, go-getter attitude with the ability to take ownership instead of waiting for instructions

•    Comfortable working in a fast-paced, high-pressure startup environment with tight timelines and changing priorities

•    Strong coordination, follow-up, problem-solving, and attention-to-detail skills

•    Flexible and versatile — willing to attend meetings, support on-ground operational activities, and take on varied responsibilities when required

•    Exposure to B2B marketing or startup environments is a plus

Key Responsibilities

1. HR Strategy & Leadership

Develop and implement HR strategies aligned with organizational objectives and business plans.

Lead the HR function across corporate and operational locations.

Establish HR frameworks, policies, processes, and governance mechanisms.

Partner with senior management on workforce planning and organizational development.

Provide strategic HR advice to business leaders and management.

2. Workforce Planning & Organization Structure

Develop annual manpower plans in coordination with business heads.

Analyse workforce requirements based on business growth, operational requirements, and productivity.

Support organization structure development, role clarity, and manpower optimization.

Monitor headcount, manpower costs, vacancies, and workforce productivity.

3. Talent Acquisition & Workforce Development

Lead the overall talent acquisition strategy for corporate and operational positions.

Ensure timely hiring of critical and business-essential positions.

Establish recruitment standards, interview processes, and selection frameworks.

Build talent pipelines for critical positions.

Develop succession planning and internal mobility initiatives.

4. HR Operations

Oversee end-to-end HR operations across the organization.

Ensure effective implementation of employee lifecycle processes.

Establish standardized HR processes across all locations.

Monitor HR service delivery and resolve escalated employee issues.

Ensure accuracy and confidentiality of employee information and HR records.

5. Employee Relations & Industrial Relations

Provide leadership on employee relations and complex workplace matters.

Handle escalated grievances, disciplinary cases, misconduct, and employee disputes.

Establish appropriate disciplinary and grievance-handling mechanisms.

Ensure consistent and fair implementation of HR policies across locations.

Support management in maintaining a positive and productive work environment.

6. Performance Management

Lead the organization's performance management framework.

Establish KRAs/KPIs and performance evaluation processes.

Drive annual performance appraisal and review cycles.

Identify high-potential employees and critical talent.

Implement Performance Improvement Plans (PIPs) where required.

Support succession planning for key positions.

7. Learning & Development

Identify organization-wide learning and development requirements.

Develop annual training and capability-building plans.

Oversee leadership development, functional training, compliance training, and behavioral programs.

Monitor training effectiveness and employee development outcomes.

8. Compensation & Benefits

Work with management to develop and review compensation structures.

Conduct market benchmarking and internal pay analysis.

Support annual increment, promotion, and incentive processes.

Review employee benefits and welfare initiatives.

Ensure appropriate controls over manpower costs and employee-related expenses.

9. HR Compliance & Governance

Ensure compliance with applicable labour laws and statutory requirements.

Oversee PF, ESIC, gratuity, bonus, leave, wages, POSH, and other applicable compliance areas.

Establish HR compliance calendars, audits, and monitoring mechanisms.

Coordinate with legal advisors and external consultants on employment-related matters.

Ensure proper documentation and governance of HR processes.

10. HR MIS, Analytics & Management Reporting

Establish HR dashboards and management reporting systems.

Monitor headcount, attrition, hiring, absenteeism, manpower cost, productivity, and employee engagement.

Present periodic HR reports and insights to senior management.

Use HR data and analytics to identify trends and support business decisions.

11. Employee Engagement & Culture

Develop and implement employee engagement initiatives.

Promote organizational values, culture, and employee-centric practices.

Conduct employee feedback and engagement surveys.

Develop initiatives to improve employee experience and retention.

12. Policy & Process Development

Review and update HR policies, manuals, SOPs, and guidelines.

Ensure consistency and standardization of HR practices across locations.

Identify opportunities for HR process automation and digitalization.

Drive continuous improvement within the HR function.

13. Leadership & Stakeholder Management

Act as a strategic HR partner to business and functional leaders.

Lead and mentor the HR team.

Establish clear goals and performance expectations for HR team members.

Coordinate with Finance, Operations, Administration, Legal, and other functions.

Represent HR in management meetings and strategic discussions.

Role: Human Resources - Other

Industry Type: Aviation

Department: Human Resources

Employment Type: Full Time, Permanent

Role Category: Human Resources - Other

Education

PG: MBA/PGDM in HR/Industrial Relations, General Management

How you will work

You own the execution on your brands. Nobody will chase you for status, and nobody will hand you a process for a situation you have not seen before. You build it, write it down, and the next brand goes live faster because of it.

Expect the first few fortnights to be manual. Trackers maintained by hand, follow-ups by phone, reports rebuilt every week. What we want you doing alongside that is noticing which of it should never be manual again: the same status update, the same device reconciliation, the same weekly report.

You will be encouraged to automate those yourself with the AI and workflow tools available to you, rather than waiting on an engineering sprint. You will not be doing this alone. Sales, Product, Engineering, AI and Logistics teams sit around you and will build what you ask for. What nobody will do is tell you what to ask for.

What you will do

• Run brand and store onboarding. Work with the client's point of contact to collect store, employee and device details. Plan the go-live, run the store training, track timelines, and keep the implementation tracker honest.
• Own devices and logistics. Allocation, mapping, dispatch, delivery, replacement and recovery. Keep accurate records of active, faulty, spare and returned devices, and stay on top of couriers and vendors until things actually arrive.
• Watch the daily operations.- Monitor recordings and data uploads, track store and salesperson activity, and spot the gap before the client does. Handle escalations, and follow up internally until the issue is actually closed rather than acknowledged.
• Report accurately. -Daily and weekly operational reports on adherence, recordings, store activity and device health. This is heavy Excel and Sheets work: pivot tables, lookups, QUERY, FILTER. The numbers have to be right, because people make decisions on them.
• Coordinate with clients. -Be the operational contact for the brand's teams. Share updates, understand what they are asking for, and make sure every commitment you make is one that gets delivered.
• Coordinate the team.- Allocate tasks across the operations and implementation team, track completion, run regular reviews, and help new joiners get up to speed on how things are done.
• Improve and automate the process. -Write the SOPs and checklists, kill the repetitive manual work, and make each implementation cleaner than the last.

What we are looking for

1. Must have 3 to 5 years in operations, implementation, project coordination or customer success operations
2. A logistics or e-commerce background is the closest match to what this job actually asks for, and is what we would prefer
3. Strong Excel and Google Sheets. Formulas, pivot tables, VLOOKUP or XLOOKUP, QUERY and FILTER should be things you use, not things you have heard of
4. Relentless follow-up. Most of this job is making sure something that was promised actually happened
5. Good communication and the confidence to handle a client escalation without needing somebody senior on the call
6. Fluent English and Hindi. A third Indian language counts for a lot, since you will be talking to store teams and not only to HQ
7. Ownership. You should be the person others stop following up with, because you have already closed it

Good to have

• Basic SQL, or experience writing report requirements for a technical team
• Used LLMs for daily tasks, both professional and personal
• Exposure to SaaS, AI or a startup environment, and to hardware deployed in the field
• Experience coordinating a small team, or running several clients and projects at once

Company: Bozzocabs Pvt. Ltd.

Location: Hyderabad, Telangana, India  

Employment Type: Full-time  

Experience: 3–7 years (relevant experience preferred)  

Role: City Operations Head – End-to-End Ownership

About Bozzo Cabs

Bozzo Cabs is a mobility startup building a transparent ride-hailing platform designed to serve both drivers and customers.

We are preparing for our Hyderabad market rollout, starting with Bike and Auto services, with a long-term vision to expand across India.

We are looking for a highly responsible, execution-oriented City Operations Head who can take complete ownership of Hyderabad's ground operations, build the operational team, execute field activities from real-world app testing and driver onboarding to pilot execution and city launch.

Role Overview

This is a hands-on leadership role, not a desk-only management position.

The selected candidate will be responsible for building and executing Bozzo's entire Hyderabad ground operations from the initial testing stage through pilot launch and city-level expansion.

You will be expected to independently plan, execute, monitor and improve all operational activities on the ground.

You must be comfortable visiting driver locations, interacting directly with drivers and customers, managing field teams, solving operational problems and coordinating with the product and technical teams.

Key Responsibilities

 1. End-to-End Field Operations- Take complete ownership of Bozzo's Hyderabad field operations.- Plan and execute daily, weekly and monthly operational activities.- Identify suitable driver acquisition locations, transport hubs, auto stands and high-demand areas.- Build operational processes from scratch.- Personally supervise field activities and ensure execution.- Identify operational challenges and resolve them independently.

 2. App Testing & Pilot Execution- Take responsibility for real-world testing of both Bozzo Customer and Driver applications.- Coordinate testing with real bike and auto drivers and customer testers.- Test the complete booking journey, including registration, document submission, driver approval, online/offline status, ride requests, acceptance, pickup, trip completion and payments.- Identify app bugs, technical issues and operational gaps.- Maintain a structured bug-tracking and issue-escalation process.- Coordinate with developers and ensure reported issues are followed through to resolution.- Conduct repeat testing after fixes.- Ensure operational readiness before expanding the pilot.

 3. Driver Acquisition & Onboarding- Develop and execute a driver acquisition strategy for Hyderabad.- Recruit genuine bike and auto drivers through field activities, referrals and local networks.- Personally interact with drivers and explain Bozzo's business model.- Build and manage a driver onboarding team.- Ensure proper registration, document collection, verification and activation.- Develop strategies to convert registered drivers into active drivers.- Build strong relationships with drivers and address their concerns.- Monitor driver activation, retention, online availability and completed rides.

 4. Driver Engagement & Retention- Understand driver expectations, challenges and earning concerns.- Explain subscription and platform-fee models transparently.- Design practical driver engagement and retention initiatives.- Monitor driver activity and identify reasons for inactivity.- Build driver referral and local community networks.- Handle escalations, complaints and operational disputes.

 5. Customer Acquisition & Ground Operations- Develop offline customer acquisition strategies.- Identify high-potential customer segments, including office commuters, students and daily travellers.- Plan customer onboarding campaigns and local promotions.- Coordinate customer testing and collect feedback.- Monitor booking experience, cancellations, pickup issues and customer complaints.- Improve customer experience and repeat usage.

 6. Team Building & Management- Recruit and manage field executives and onboarding personnel.- Assign daily targets, territories and responsibilities.- Train team members on the Bozzo applications and operational procedures.- Conduct daily reviews and weekly performance assessments.- Monitor individual productivity and field execution.- Build a disciplined and accountable ground operations team.

 7. City Launch & Expansion- Prepare a practical Hyderabad pilot-launch plan.- Identify suitable launch zones and operational coverage areas.- Develop driver supply and customer demand strategies.- Ensure sufficient active driver availability in targeted locations.- Plan operational incentives within approved budgets.- Establish launch processes, escalation systems and support coordination.- Monitor city performance and recommend expansion based on actual results.

 8. Reporting, Budget & Performance Management- Prepare daily, weekly and monthly operational reports.- Manage field operations within approved budgets.- Track driver acquisition costs and activation rates.- Monitor completed rides, cancellations, driver retention and customer acquisition.- Identify operational inefficiencies and propose improvements.- Report progress, challenges and key decisions to the Founder & CEO.

Required Experience & Skills

- 3–7 years of relevant experience in mobility, ride-hailing, fleet operations, logistics or hyperlocal operations.

- Previous experience with companies such as Uber, Ola, Rapido, Namma Yatri or similar mobility platforms is strongly preferred.

- Experience in city operations, driver acquisition, fleet onboarding or ground operations.- Proven ability to build and manage field teams.

- Strong understanding of driver onboarding and ride-hailing operations.

- Experience handling operational escalations and customer/driver issues.

- Ability to manage field execution independently.

- Strong problem-solving and decision-making skills.

- Good communication and team leadership abilities.

- Comfortable with field travel across Hyderabad.

- Telugu and Hindi communication skills preferred; English required.

What We Expect From You

We are looking for someone who:

- Takes ownership instead of waiting for instructions.

- Can build ground operations from zero.

- Is willing to work directly in the field.

- Can recruit, train and manage a team.

- Can independently execute operational plans.

- Understands the realities of driver acquisition and customer demand.

- Can work in a startup environment with limited resources.

- Is accountable for measurable outcomes, not just activities.

Works closely with:-

• Product & Technology Team
• Driver Onboarding Team
• Customer Operations Team
• Marketing & Growth Team

Equity & Revenue-Sharing Opportunity

This is an opportunity to join Bozzo Cabs at an early stage in a key leadership position.

Equity participation opportunity as part of the Senior Management team, subject to mutual agreement and formal documentation.

Revenue-sharing arrangement linked to the role, responsibilities and agreed contribution.

Equity structure, vesting terms, revenue-sharing percentage and other financial terms will be discussed during the interview or a personal meeting.