City Operations Head at Bozzocabs Pvt Ltd · Hyderabad · 3 - 7 years · ₹7L - ₹9L / yr · Posted 10 Nov 2026
Company: Bozzocabs Pvt. Ltd.
Location: Hyderabad, Telangana, India
Employment Type: Full-time
Experience: 3–7 years (relevant experience preferred)
Role: City Operations Head – End-to-End Ownership
About Bozzo Cabs
Bozzo Cabs is a mobility startup building a transparent ride-hailing platform designed to serve both drivers and customers.
We are preparing for our Hyderabad market rollout, starting with Bike and Auto services, with a long-term vision to expand across India.
We are looking for a highly responsible, execution-oriented City Operations Head who can take complete ownership of Hyderabad's ground operations, build the operational team, execute field activities from real-world app testing and driver onboarding to pilot execution and city launch.
Role Overview
This is a hands-on leadership role, not a desk-only management position.
The selected candidate will be responsible for building and executing Bozzo's entire Hyderabad ground operations from the initial testing stage through pilot launch and city-level expansion.
You will be expected to independently plan, execute, monitor and improve all operational activities on the ground.
You must be comfortable visiting driver locations, interacting directly with drivers and customers, managing field teams, solving operational problems and coordinating with the product and technical teams.
Key Responsibilities
1. End-to-End Field Operations- Take complete ownership of Bozzo's Hyderabad field operations.- Plan and execute daily, weekly and monthly operational activities.- Identify suitable driver acquisition locations, transport hubs, auto stands and high-demand areas.- Build operational processes from scratch.- Personally supervise field activities and ensure execution.- Identify operational challenges and resolve them independently.
2. App Testing & Pilot Execution- Take responsibility for real-world testing of both Bozzo Customer and Driver applications.- Coordinate testing with real bike and auto drivers and customer testers.- Test the complete booking journey, including registration, document submission, driver approval, online/offline status, ride requests, acceptance, pickup, trip completion and payments.- Identify app bugs, technical issues and operational gaps.- Maintain a structured bug-tracking and issue-escalation process.- Coordinate with developers and ensure reported issues are followed through to resolution.- Conduct repeat testing after fixes.- Ensure operational readiness before expanding the pilot.
3. Driver Acquisition & Onboarding- Develop and execute a driver acquisition strategy for Hyderabad.- Recruit genuine bike and auto drivers through field activities, referrals and local networks.- Personally interact with drivers and explain Bozzo's business model.- Build and manage a driver onboarding team.- Ensure proper registration, document collection, verification and activation.- Develop strategies to convert registered drivers into active drivers.- Build strong relationships with drivers and address their concerns.- Monitor driver activation, retention, online availability and completed rides.
4. Driver Engagement & Retention- Understand driver expectations, challenges and earning concerns.- Explain subscription and platform-fee models transparently.- Design practical driver engagement and retention initiatives.- Monitor driver activity and identify reasons for inactivity.- Build driver referral and local community networks.- Handle escalations, complaints and operational disputes.
5. Customer Acquisition & Ground Operations- Develop offline customer acquisition strategies.- Identify high-potential customer segments, including office commuters, students and daily travellers.- Plan customer onboarding campaigns and local promotions.- Coordinate customer testing and collect feedback.- Monitor booking experience, cancellations, pickup issues and customer complaints.- Improve customer experience and repeat usage.
6. Team Building & Management- Recruit and manage field executives and onboarding personnel.- Assign daily targets, territories and responsibilities.- Train team members on the Bozzo applications and operational procedures.- Conduct daily reviews and weekly performance assessments.- Monitor individual productivity and field execution.- Build a disciplined and accountable ground operations team.
7. City Launch & Expansion- Prepare a practical Hyderabad pilot-launch plan.- Identify suitable launch zones and operational coverage areas.- Develop driver supply and customer demand strategies.- Ensure sufficient active driver availability in targeted locations.- Plan operational incentives within approved budgets.- Establish launch processes, escalation systems and support coordination.- Monitor city performance and recommend expansion based on actual results.
8. Reporting, Budget & Performance Management- Prepare daily, weekly and monthly operational reports.- Manage field operations within approved budgets.- Track driver acquisition costs and activation rates.- Monitor completed rides, cancellations, driver retention and customer acquisition.- Identify operational inefficiencies and propose improvements.- Report progress, challenges and key decisions to the Founder & CEO.
Required Experience & Skills
- 3–7 years of relevant experience in mobility, ride-hailing, fleet operations, logistics or hyperlocal operations.
- Previous experience with companies such as Uber, Ola, Rapido, Namma Yatri or similar mobility platforms is strongly preferred.
- Experience in city operations, driver acquisition, fleet onboarding or ground operations.- Proven ability to build and manage field teams.
- Strong understanding of driver onboarding and ride-hailing operations.
- Experience handling operational escalations and customer/driver issues.
- Ability to manage field execution independently.
- Strong problem-solving and decision-making skills.
- Good communication and team leadership abilities.
- Comfortable with field travel across Hyderabad.
- Telugu and Hindi communication skills preferred; English required.
What We Expect From You
We are looking for someone who:
- Takes ownership instead of waiting for instructions.
- Can build ground operations from zero.
- Is willing to work directly in the field.
- Can recruit, train and manage a team.
- Can independently execute operational plans.
- Understands the realities of driver acquisition and customer demand.
- Can work in a startup environment with limited resources.
- Is accountable for measurable outcomes, not just activities.
Works closely with:-
- Product & Technology Team
- Driver Onboarding Team
- Customer Operations Team
- Marketing & Growth Team
Equity & Revenue-Sharing Opportunity
This is an opportunity to join Bozzo Cabs at an early stage in a key leadership position.
Equity participation opportunity as part of the Senior Management team, subject to mutual agreement and formal documentation.
Revenue-sharing arrangement linked to the role, responsibilities and agreed contribution.
Equity structure, vesting terms, revenue-sharing percentage and other financial terms will be discussed during the interview or a personal meeting.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Bozzocabs Pvt Ltd
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TorqWars is building India's competitive RC racing. We are a sports-entertainment business running on three engines: experience-led arenas with timed racing, a league, and a D2C store for RC cars and parts. Our first arena opens soon in Bandra, Mumbai, and we are backed by The Foundery. Our mission is to make battling with machines a real sport. You will work directly with the founders and own how your function is built from the ground up.
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- Get licences, permissions and insurance in place with our admin and finance team.
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- Own safety: battery charging and storage, crowd management and incident reporting.
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- Deliver tournaments and events at the arena with the community and events team.
KPIs
Launch date, equipment uptime, footfall, revenue per visitor, monthly margin and safety record.
Requirements
- Operations experience at family entertainment centres (FECs), gaming zones, retail stores or multi-site businesses, with hands-on floor work in the last 2–3 years. Senior candidates are welcome, and so are candidates with 3–5 years who have already run a site.
- Has opened at least one venue or store end to end: budget, vendors, permissions and hiring.
- Has managed frontline teams through weekends and peak days.
- Experience with safety SOPs and incident management in public spaces.
- Comfortable with budgets and a site P&L.
Good to have
Go-karting, bowling, trampoline park, gaming arena or amusement park operations. Basic knowledge of batteries and electronics. Has run an outlet or business of your own.
How we assess
A quick AI voice interview with your camera on (about 20 minutes, five main questions): a venue or store you opened or ran (the timeline, the budget, the team you hired and the numbers you moved), a safety incident and how you handled it, a TorqWars arena launch scenario to plan out loud, and what your last manager would say about you. We do not expect you to know RC cars; we will teach you the sport. We hire for intelligence, energy and integrity. Specific, honest answers score well; rehearsed ones do not. We speak to references before any offer.
Your first 90 days
The arena open on the agreed date with licences, insurance and SOPs in place; the first floor team hired and trained; and a daily dashboard for footfall, revenue, uptime and safety running.
What we offer
Leadership of a new venue format, 0.1–0.5% ESOPs (vesting as set out in the offer letter), direct work with the founders, and growth into a multi-arena role. A two-year mission: open our first arenas and write the playbook every new arena runs on.
Location
Work from office, Mumbai: on-site at our Bandra arena, with time at our Worli office.
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A short AI interview, a call with a founder, a short assignment for shortlisted candidates, a site visit in Bandra with reference checks, a final conversation with our co-founder, and an offer within 2 weeks of the first call.
When you apply, share
- A venue or store you opened or managed, with team size and one result you improved.
- Current and expected CTC, and notice period.
About TorqWars
TorqWars is building India's competitive RC racing. We are a sports-entertainment business running on three engines: experience-led arenas with timed racing, a league, and a D2C store for RC cars and parts. Our first arena opens soon in Bandra, Mumbai, and we are backed by The Foundery. Our mission is to make battling with machines a real sport. You will work directly with the founders and own how your function is built from the ground up.
Role overview
You will work across the business with the founders, taking on the most important problem of the month and solving it end to end: opening the arena on time, fixing a supply issue, setting up a new sales channel, or building a process that does not exist yet. You will move between strategy and on-ground execution in the same day.
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- Own founder-priority projects end to end, from framing the problem to a shipped result.
- Step in where the business is stuck: operations, supply chain and vendors, D2C, partnerships, finance or hiring.
- Build the operating rhythm: trackers, dashboards, weekly reviews and decision notes.
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- Set up new processes and hand them over to a function owner once they work.
- Represent the founders with vendors, partners and investors when needed.
KPIs
Projects shipped on time, problems closed rather than just analysed, and how quickly what you set up runs without you.
Requirements
- Experience in a startup, consulting, investment or founder's office role, or as a founder. Senior candidates are welcome, and so are candidates with 3–5 years who have grown fast.
- A track record of solving messy, cross-functional problems end to end.
- Strong with numbers: spreadsheet models, unit economics and quick estimates.
- Clear written and spoken communication, including one-page decision notes.
- Comfortable switching between strategy and on-ground execution.
Good to have
Ex-founder. Consumer, retail, D2C, gaming or hardware experience. Uses AI tools to work faster.
How we assess
A quick AI voice interview with your camera on and your screen shared (about 20 minutes, five main questions): a messy problem you personally solved (the numbers, the decisions, who did what and what went wrong), a live TorqWars problem with real constraints to think through out loud, and what your last manager would say about you. We do not expect you to know RC cars; we will teach you the sport. We hire for intelligence, energy and integrity. Specific, honest and structured answers score well; generic or rehearsed answers do not. We look at what you have done in the last 2–3 years, and we speak to references before any offer.
Your first 90 days
Two founder-priority projects shipped end to end, a weekly operating review and company dashboard running, and at least one new process handed to an owner who runs it without you.
What we offer
Direct work with the founders across every function, exposure to building a company and a new sport from the early stage, and a path to lead a function. A two-year mission across the business, ending with a function of your own to lead.
Location
Work from office, Mumbai: our Worli office and the Bandra arena, plus vendor and partner sites when needed.
Hiring process
A short AI interview, a call with a founder, a 48-hour assignment on a real problem from our business for shortlisted candidates, a working session in Mumbai with reference checks, a final conversation with our co-founder, and an offer within 2 weeks of the first call.
When you apply, share
- One messy problem you solved end to end: what was broken, what you did, and the result in numbers.
- Current and expected CTC, and notice period.
How you will work
You own the execution on your brands. Nobody will chase you for status, and nobody will hand you a process for a situation you have not seen before. You build it, write it down, and the next brand goes live faster because of it.
Expect the first few fortnights to be manual. Trackers maintained by hand, follow-ups by phone, reports rebuilt every week. What we want you doing alongside that is noticing which of it should never be manual again: the same status update, the same device reconciliation, the same weekly report.
You will be encouraged to automate those yourself with the AI and workflow tools available to you, rather than waiting on an engineering sprint. You will not be doing this alone. Sales, Product, Engineering, AI and Logistics teams sit around you and will build what you ask for. What nobody will do is tell you what to ask for.
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Business Operations Executive
Location: Mumbai • Experience: 0–2 Years
▌ ABOUT BXI WORLD
At BXI (Barter Exchange of India), we have reinvented the age-old concept of bartering for the modern Indian enterprise. We empower businesses to let their goods and services work for them — transforming inventory into a powerful engine for growth. Our digital marketplace connects businesses across multiple categories, creating a vibrant B2B community where organizations exchange products and services through the BXI ecosystem.
▌ ABOUT THE ROLE
We are looking for a proactive, adaptable, and people-oriented Business Operations Executive to support our growing Business Operations team. You will work closely with clients, vendors, and internal teams to coordinate day-to-day operations, resolve queries, manage follow-ups, maintain documentation, and ensure tasks move smoothly from requirement to closure. This is a high-ownership role for someone who enjoys learning, taking initiative, and being hands-on in a fast-paced startup environment.
▌ KEY SKILLS
Client & Vendor Coordination | Business Communication | Operations & Follow-up | MS Office / Excel | MIS & Documentation | Problem Solving | Task Management | Process Coordination
▌ WHAT YOU'LL DO
• Support the Business Operations team in managing day-to-day operational requirements and ensuring timely task closure
• Coordinate with clients, vendors, and internal stakeholders to address queries and keep processes moving smoothly
• Manage order, inventory, delivery, and other operational follow-ups across multiple requirements
• Maintain accurate documentation, MIS reports, trackers, and operational records using MS Office / Excel / Google Sheets
• Track timelines, identify gaps or delays, and proactively follow up or escalate issues before they impact delivery
• Support client and vendor meetings, operational discussions, and on-ground activities whenever required
• Work closely with different teams to solve operational issues and improve the overall execution process
▌ WHAT WE'RE LOOKING FOR
• Graduate in Management, Marketing, Mass Media, Technology Management, or a related discipline
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• Flexible and versatile — willing to attend meetings, support on-ground operational activities, and take on varied responsibilities when required
• Exposure to B2B marketing or startup environments is a plus
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon