Captain ( Hotel Industry)

Job Title: Restaurant Captain

Department: Operations Service

Location: Mumbai

Reports To: Restaurant Manager / Assistant Restaurant Manager

Position Summary:

The Restaurant Captain is responsible for supervising and coordinating the activities of the service team to ensure seamless guest experiences. This role bridges front-line service and management, ensuring smooth operations, adherence to service standards, and prompt issue resolution.

Key Responsibilities:

Guest Service & Operations

• Greet and assist guests with warmth and professionalism, ensuring memorable dining experiences.

• Supervise table set-up, service sequence, and clearing to maintain brand standards.

• Take and confirm guest orders, ensuring accuracy and timely delivery of food and beverages.

• Handle guest feedback or complaints promptly and effectively.

• Coordinate with kitchen and bar teams for smooth order flow and service timing.

Qualifications & Experience:

• Minimum 2–4 years of experience in restaurant operations or similar supervisory roles.

• Strong knowledge of F&B service standards and POS systems.

• Excellent communication, leadership, and interpersonal skills.

• Ability to handle pressure and multitask in a fast-paced environment.