CUSTOMER RELATIONSHIP MANAGER

Job Description

The primary role of this position will be to develop rich Mobile applications for a highly accessed and commercial digital content platform based on a high-performance CE device. We are looking for resources with Android and iOS technology skills for user facing application development using TypeScript and JavaScript FW competency. Your primary focus will be on developing application components and implementing them following well-known mobile development workflows.

Responsibilities:

• As an individual contributor understand the requirements, perform detailed design and coding, debugging, testing and release of the given modules.
• Development of new user-facing features using Mobile technologies, re-usable components and front-end libraries.
• Rapid development ability to build and demonstrate quick Mobile driven solutions.
• Work closely within a small team of experienced engineers to produce high-quality software products on a daring schedule.
• Demonstrate professional engineering practices including alignment to coding standards, producing design documentation, and supporting integration.
• Translating design and wireframes into high quality code, with an eye for performance on specific target devices.
• Write unit test and perform functional verification for the responsible modules
• Perform code reviews and sanity checks for the code developed.

Skills:

• Experience with React JS, React Native, JavaScript including DOM Manipulation and JavaScript object model.
• Thorough understanding of any of React Native and its core principles for developing and maintaining Android or iOS applications.
• Good knowledge of HTML5 and CSS
• Experience with modern front-end build pipelines and tools such as Babel, Webpack, NPM, etc.
• Agile Scrum based Development
• Ability to communicate effectively and make effective Presentations
• Solid understanding of MVC and stateless APIs & building RESTful APIs
• Familiarity with code versioning tools such as Git, SVN.

Qualifications:

• Bachelor’s Degree in computer science or related field, and Minimum of 3 years of experience in commercial software development.
• Expertise in object-oriented design methodologies
• Experience working with medium to large scale code bases in small to large groups
• A passion for front end application development

Desirable:

• Timely and committed: Being able to work in a time constrained and demanding environment
• One who likes to push beyond own goals and makes way through challenges!
• Quality-driven, quick learner who is also a team player, can work independently without supervision

We are seeking a motivated and detail-oriented Intern to join our Talent Acquisition team. This internship offers hands-on experience in the recruitment process, from sourcing candidates to coordinating hiring processes. An ideal candidate is eager to learn, highly organized, and passionate about Talent Acquisition.

Key Responsibilities:

• Assist in sourcing and screening candidates through job portals, LinkedIn, and social media.
• Support the team in reviewing resumes and conducting initial candidate assessments.
• Maintain and update the applicant tracking system (ATS).
• Post job openings on various job boards and company career pages.
• Schedule and coordinate interviews between candidates and hiring managers.
• Provide administrative support to the recruitment team.

Qualifications & Skills:

• MBA in HR / Business Administration, or a related field.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Ability to handle confidential information with professionalism.
• Proficiency in Google Suite or Microsoft Office (Word, Excel, Outlook).
• Familiarity with LinkedIn and job portals is a plus.

Interior Designer Job Responsibili􀆟es:

 Develops design concepts and produces contract documents based on client needs.

 Meets with clients to program the project requirements.

 Takes accurate as-built measurements for developing floor plans and eleva􀆟ons.

 Creates design concepts and digital presenta􀆟ons with finish selec􀆟ons, furnishings, and fixtures.

 Presents design concepts and takes detailed notes to address customer requests.

 Creates project budgets and maintains up-to-date documenta􀆟on of all ac􀆟vi􀆟es.

 Manages the coordina􀆟on and logis􀆟cs of product deliveries and installa􀆟on.

 Provides follow-up support with customers.

 Develops and maintains produc􀆟ve and effec􀆟ve rela􀆟onships with customers.

Interior Designer Qualifica􀆟ons / Skills:

 Effec􀆟ve verbal and wri􀆩en communica􀆟on skills

 Problem solving skills, a􀆩en􀆟on to detail, and self-starter

 Programming abili􀆟es to extract informa􀆟on and produce reports

 Knowledge of building and accessible codes

 Familiarity with all phases of projects, poten􀆟al issues, and proven history to produce projects

 Knowledge of industry construc􀆟on costs and material costs

 Basic ability to prepare furniture cost es􀆟mates

 Crea􀆟ve eye for detail in prepara􀆟on of design presenta􀆟on materials

Educa􀆟on, Experience, and Licensing Requirements:

 Bachelor’s degree in design or related field 5-10 YRS EXPERIANCE

 Interior Design CERTIFIICATION

 Experience in INDUSTRIAL BUILDINGS

 Experience with FF&E procurement and specifica􀆟on

 Experience managing a department of 4 or more design staff including budget es􀆟mates and project

schedules

 Proficient in AutoCAD, Photoshop, and Revit

1) Writing, editing and proofreading website content.

2) Understanding of Web publishing requirements.

3) Deliver plagiarism-free content

4) Excellent communication skills in English both written and spoken.

Job Description:

We are looking for a talented Full Stack Developer with a strong background in Node.js, React.js, and AWS to contribute to the development and maintenance of our web applications. As a Full Stack Developer, you will work closely with cross-functional teams to design, develop, and deploy scalable and high-performance software solutions.

Responsibilities:

Collaborate with product managers and designers to translate requirements into technical specifications and deliver high-quality software solutions.

Develop and maintain web applications using Node.js and React.js frameworks.

Write clean, efficient, and well-documented code to ensure the reliability and maintainability of the software.

Implement responsive user interfaces, ensuring a seamless user experience across different devices and platforms.

Integrate third-party APIs and services to enhance application functionality.

Design and optimize databases to ensure efficient data storage and retrieval.

Deploy and manage applications on AWS cloud infrastructure, utilizing services such as EC2, S3, Lambda, and API Gateway.

Monitor and troubleshoot application performance, identify and resolve issues proactively.

Conduct code reviews to maintain code quality standards and provide constructive feedback to team members.

Stay up to date with the latest trends and best practices in web development and cloud technologies.

Requirements:

Proven experience as a Full Stack Developer, working with Node.js and React.js in a professional setting.

Strong proficiency in JavaScript and familiarity with modern front-end frameworks and libraries.

Experience with AWS services, such as EC2, S3, Lambda, API Gateway, and CloudFormation.

Knowledge of database systems, both SQL and NoSQL, and the ability to design efficient data models.

Familiarity with version control systems (e.g., Git) and agile development methodologies.

Ability to write clean, efficient, and well-documented code, following best practices and coding standards.

Strong problem-solving skills and the ability to work effectively in a fast-paced environment.

Excellent communication and collaboration skills, with the ability to work well in a team.

Executive – Customer Success (for a leading SaaS Product)

About Sulekha.com

Sulekha is one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a powerful need fulfillment and monetization platform that generates qualified, parameterized leads to local service SMBs every day in 40 cities. Sulekha’s unique, scalable digital platform, stapled to an expanding digital-mobile-local opportunity, has positioned it to serve in 24,000+ location-categories for purchase-oriented users (24+ M user needs p.a.) and growth-oriented businesses (2+ M active local businesses).

About Pro-Manage

Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a Sulekha brand initiative.

Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: Indian Oil, Shriram Finance, Apollo Pharmacy, Naturals, Sterling Resorts, Muthoot Finance, Aadhaar Housing Finance, Shriram Transport Finance, City Union Bank, O2 Spa, Page 3 Salons, Urban Nomads, CADD Centre and more.

Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs.

Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities.

Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years.

Pro-Manage and Sulekha have three of the most well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).

Job Description & Expectations

We are looking for an executive to help a portion of the 65,000+ customers of Sulekha achieve tangible business outcomes. He/she will closely work with paid customers of Sulekha to achieve the desired goals of Sulekha. This portfolio will be managed by the Pro-Manage SME product of Sulekha.

Pro-Manage Boost operations

a. Profile Enrichment of existing and new customers of Sulekha who want to enhance their presence in Google, Bing, Facebook and others as we add on, by working on their profile content.

b. Deliver on KYC and 8 vectors of digital presence that include posts, photos, videos directions, keywords to enhance the value of customers trying the Sulekha Pro-Manage Boost product

c. Email, Phone call and WhatsApp engagement with customers to obtain content and optimize the Google listings & on other platforms.

d. Closely work with cross functional teams including central design team, central keyword research team and marketing teams to deliver value.

e. Pro-mange Dashboard Training supporting the customer to understand the dashboard.

f. Performance Management for the customers, analyzing the profile performance sharing the reports and insights with the customers and recommend changes to enhance the profile.

Education, Professional and Personal Attributes

· B.Tech/BE/B.Sc. graduation is preferred

· Excellent communication skills, with good knowledge in Hindi and 1 regional language. This is mandatory to help with category expertise

· Good analytical knowledge including working knowledge of all Microsoft tools and awareness of digital advertising tools like Google, Facebook is preferred

· Min. 1 year of experience in digital marketing including interacting with customers will be preferred

· Should possess an innate love of data and ability to see new patterns that impact business

· Positive, initiative driven and passionate about digital marketing

· Result oriented, entrepreneurial, and self-motivated

· Ambitious and flexible

Other aspects

· Reporting to Pro-Manage SME vertical lead

· Must be based out of Chennai with no travel involved

· All days are working from office – no WFH envisaged as of now

What Pro-Manager Offers You

· Opportunity to develop cutting-edge digital SaaS business development expertise

· Develop competence in marketing, product development, customer success and technology

· Highly entrepreneurial and aspirational work environment that inspires and challenges

· Collaborative and fun work environment

· Learning and development program to help you develop skills

· Well-define career path and progression tracking

· Progressive, nurturing and respectful work culture

· Attractive compensation plus incentives

1. Identifying and establishing contact with potential customers proactively and following up sales leads to generate sale.
2. Responding to sales and service enquiries from new and existing customers.
3. Negotiating the as per agreement terms and closing sales. Meet the Prospects and convert into business
4. Achieving sales targets on weekly and monthly basis

1. Ready to take initiative
2. Highly innovative, proactive and should operate efficiently under minimal supervision Well-presented, polite and tactful
3. Can handle customer feedback and have patience while pitching for sale conversion

1. Any graduate / Post graduate with MBA in Marketing as specialization
2. Graduation Must.
3. Candidates with 0 - 1 years of experience in Direct Sales, Ad sales, Online Sales or related work experience would be an added advantage.