CUSTOMER RELATIONSHIP MANAGER

About Certa

Certa is a leading innovator in the no-code SaaS workflow space, powering the full lifecycle for suppliers, partners, and third parties. From onboarding and risk assessment to contract management and ongoing monitoring, Certa enables businesses with automation, collaborative workflows, and continuously updated insight. Join us in our mission to revolutionize third-party management!

What You'll Do

• Design, implement, and execute both manual and automated tests for our web platform, ensuring robust quality across browsers, devices, and configurations.
• Own test planning for features, including writing clear test scenarios and sanity cases — even in the absence of complete specs.
• Develop and maintain automation frameworks (Playwright + TypeScript, Momentic) to ensure scalable, reliable test coverage.
• Drive product quality by proactively identifying gaps, edge cases, and risks, and collaborating closely with Product, Engineering, and Design.
• Lead or contribute to exploratory testing, regression cycles, and release sign-offs.
• Communicate test results, risks, and recommendations effectively to stakeholders.
• Stay up to date with evolving best practices in manual, automation, and product quality strategies.

What We're Looking For

• 3-5 years of experience in software QA (manual + automation) with demonstrated ownership of testing strategies and execution.
• Strong understanding of core QA principles (priority vs. severity, testing types, risk-based testing).
• Hands-on expertise with Playwright + TypeScript or equivalent frameworks for automation.
• Familiarity with CI/CD pipelines, BDD/TDD frameworks, and test data management.
• Proven experience in collaborating with cross-functional teams to improve product quality.
• Clear communication skills — can articulate testing strategies, product risks, and technical decisions effectively.
• Curious, proactive, and comfortable asking the right questions when context is missing.

Good to Have

• Experience with no-code platforms
• Exposure to security testing, accessibility testing, or performance testing.
• Familiarity with SOLID principles, design patterns, or ACID properties in the context of automation frameworks.

Perks

• Best-in-class compensation
• Fully remote work
• Flexible schedules
• Engineering-first, high-ownership culture
• Massive learning and growth opportunities
• Paid vacation, comprehensive health coverage, maternity leave
• Yearly offsite, quarterly hacker house
• Workstation setup allowance
• Latest tech tools and hardware
• A collaborative and high-trust team environment

A leading software company is looking for Java candidates for Pune location.

Experience in Springboots, microservices and fintech domain

Job Title: Email Marketing Trainee (Fresher)

Location: Chandigarh (Hybrid)

Salary: Upto ₹15,000 per month

Company: Excelohunt Infotech

About Us:

Excelohunt Infotech is a dynamic IT company focused on providing personalised digital strategies that drive business growth. We operate in 26+ countries, leveraging our global presence to deliver cutting-edge solutions to our clients. We prioritise building meaningful connections between brands and their customers through innovative digital marketing solutions. As part of our growth, we are looking for creative and driven Email Marketers to join our team. If you're passionate about digital marketing and eager to kick-start your career in a collaborative and fast-paced environment, we’d love to hear from you.

Roles & Responsibilities:

• Identify target audience and grow email lists.
• Design and implement direct email marketing campaigns.
• Proofread emails for clarity, grammar, and spelling.
• Ensure mobile-friendly email templates.
• Write newsletters featuring all company updates.
• Upgrade email templates using graphics, personalization, and advanced features.
• Ensure prompt and accurate communication with clients via email to minimise unsubscribes.
• Create and secure email databases for lead generation.
• Report on sales revenue generated from email marketing efforts.

Requirements:

• Education: Recently completed a bachelor's degree in Marketing, Communications, or a related field.
• Interest in Digital Marketing: Demonstrated passion for digital marketing through coursework, internships, or extracurricular activities.
• Knowledge of Marketing Concepts: Basic understanding of digital marketing concepts such as social media, email marketing etc.
• Software Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Communication Skills: Strong written and verbal communication skills.
• Attention to Detail: Excellent attention to detail and organisational abilities.
• Ability to Multitask: Able to prioritise tasks in a fast-paced environment.
• Teamwork: Ability to collaborate effectively within a team environment.
• Proactive Attitude: Self-motivated with a willingness to learn and grow.

Perks & Benefits:

• 5 working days.
• Day shift.
• Fixed shifts & fixed week off.
• International Exposure
• Fantastic work culture.
• Paid leaves.

Why Join Us?

• Opportunity to work in a fast-growing digital marketing field.
• Collaborative and supportive team environment.
• Gain hands-on experience and grow in your digital marketing career.
• Hybrid work model with flexibility.

We are looking for an organized social media executive to lead our social media team in managing all social media platforms. The social media Executive is responsible for delegating duties, facilitating meetings with clients, and monitoring analytics.

To be successful as a social media Executive, you must have excellent knowledge of several social media platforms and have excellent communication skills. A good social media executive has excellent planning and time management skills.

RESPONSIBILITIES:

Meeting with clients to gauge their needs.

Briefing the social media team on the needs of clients.

Delegating specific tasks to team members.

Ensuring that team members adhere to deadlines.

Monitoring analytics for campaigns.

Providing feedback to clients.

 REQUIREMENTS:

Excellent knowledge of social media platforms such as Facebook, Instagram, LinkedIn, and Twitter.

Knowledge of analytics tools.

Excellent communication skills.

Ability to multitask.

Excellent time management skills.

Ability to lead a team.

A degree in Communication or a related field.

Prior experience in marketing or social media.

⚒️ About The Role

We're looking for an experienced Frontend Engineer to breathe life into the user interface of our product. Understanding that meticulous engineering not only drives the user experience but also influences our product development process, we aim to prioritize this role from Day 1

🚀 This Role

As a Founding Frontend Engineer at Upskillr.ai, your contributions will be vital in refining the user experience of our AGI Platform. You will also participate in evaluating user interfaces and crafting the frontend landscape for future products. Further:

• Creating and optimizing our frontend infrastructure, rendering captivating user experiences through your engineering prowess.
• Utilizing your specialized skills to navigate frontend development, from designing responsive layouts to implementing interactive features.
• Collaborating closely with founders on product development and with designers for harmonious UI/UX integration.

What you'll work on:

• Leading feature development from user research to production in collaboration with designers and AI engineers.
• Building responsive UI components using React principles and JavaScript.
• Establishing a flexible frontend architecture with supportive APIs.
• Demonstrating expertise in front-end performance optimization and contemporary standards.
• Pioneering the engineering and integration of optimal human ↔ AI interfaces for enterprise operations. We're trailblazing in a fresh domain of engineering that previously didn't exist. The onus is on us to explore and incorporate a novel interface that resonates with our users.

Technical Skills:

• Profound expertise in JavaScript and React, along with robust front-end coding abilities and an understanding of progressive web applications.
• Must possess skills in HTML5, CSS3, JavaScript, React.js, Webpack, Enzyme, Redux, Flux, GIT, HTTP(s), Terminal, Build Tools, State Management, Type Checkers, Form Helpers, Routing, REST API, GraphQL, Utility Libraries, Internationalization, Server-Side Rendering, and Backend Framework Integration.
• Proficiency in browser-based debugging and performance testing.
• Experience in performance tuning, usability enhancement, automation, and continuous integration leveraging test-driven development methodologies (BDD/TDD).

🕵️ What We Look For

• Self-starters prepared to lead significant initiatives.
• Avid curiosity and passion for technology.
• Familiarity with UI/UX principles from an engineering perspective.
• Excellent communication abilities

😁 Perks & Benefits

🤝 Top-of-the-market compensation — At Upskillr.ai, we will offer top-of-the-market (90th+ percentile) compensation in both cash and equity. We believe that the best candidates deserve the best compensation, and we will ensure that it happens.

💯 High impact — You’ll be joining as a founding member of the team, and as such you will have a high level of ownership and influence over the direction of the company.

🧠 The gains — Collaborate closely with the founders. Experience the excitement of a rapidly expanding startup.

About Us

We build LLM Based Tools and Services for Enterprises.

Upskillr.ai, started by Aditya Saxena and Vikram Pandya, is a dynamic knowledge platform that combines the best of education and knowledge management powered by AGI.

What We Do

We are committed to delivering innovative and comprehensive solutions that address the diverse learning needs of individuals and organizations. The company is dedicated to leveraging Artificial General Intelligence (AGI), to provide personalized and tailored support, ensuring the success and satisfaction of its users.

Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country.

What you need to have:

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility

Play an active role to support the operations to ensure growth of the company
Maintain MIS for Campaigns
Handle data on funds transfered
Generate reports as required.
Provide end to end solutions to customers from Social media leads
Coordinate with internal departments for Finance & Tech support.
Facilitate smooth functioning of fundraisers & campaigns
Work effectively & actively in a team.