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Status: Open
Notice Period: Immediate
Shift Timings: Day Shift
Work Type: On Site
No of Openings: 30
Salary: ₹15000 - ₹18000 INR
Language: English, Hindi
Skills: Excel, Computer
Experience: 0 - 5 years
Qualification: 12th
Age: 18 - 30 years
Description
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We are hiring a customer service representative to manage customer queries and complaints.
Responsibilities
- Require one year relevant experience in inbound process
- Excellent communication in English and Hindi
- A call center agent's job description is to provide courteous and professional phone support to callers, whether they need help troubleshooting a technical issue
- Answering customers' questions about its products and offering suggestions to fit their needs; handling the order process and taking payments;
- Updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed
- To most effectively help customers, call center agents need to understand the company's offerings and to be able to -communicate policies and product information well.
- It is also important to be empathetic, have a positive attitude and to be able to stay calm and polite, even when callers get upset.
- Being organized and focused is necessary for the agent to input information into the company's computer systems while also talking to the caller
Qualifications-
- 12th or Graduate
- Language- Hindi & English
- Age 18-30
For Inbound-
- Good communication skills
- Rotational shift and week off
- Salary - for fresher - 15k In hand
- Experience - 16.5k in hand

About Company:
Company is an open-source, low code software that helps developers build applications quickly, usually within only hours. Since being introduced less than two years ago, Appsmith’s open source software has more than 10 million downloads, more than 18,000 stars (up 12x since 2021) on Github and is used at over 10,000 organizations across 150 countries. We are a global and fully remote organization, excited to welcome new teammates to our collaborative environment and high-performance culture.
See our GitHub repo here: https://github.com/appsmithorg/appsmith
Company has raised $51.5 mn in funding. Company Vision We believe every organization should have the ability to develop high performing internal applications quickly and cost-effectively. Every enterprise needs to create custom internal applications, spending between 10% to 40% of their engineering resources on them. Yet they often take a backseat to customer-facing applications because they are challenging, expensive and slow to build. Appsmith is already enabling software engineers to transform how they build internal apps, often building them 10 times faster with Appsmith. In the future we’re building, custom software developed for internal users will look and work no differently than the best out-of-the-box SAAS products. Internal users will demand great UX, great customer support, and great reliability from their in-house development teams because Appsmith has made it quick and painless for developers to build, deploy and maintain custom software. What do we value? Above all, we value a growth mindset. As a team of learners, we read, talk to people and listen to feedback constantly. We love working with people who have strong opinions, weakly held. Self starters and ambitious people form the backbone of our team. Do you want to work on bigger projects? Are you comfortable setting large goals and then accomplishing them? We value consistency and reliability. For example, sticking to committed deadlines, showing up on time etc. We believe that predictability makes teams run a lot smoother. It’s the little things that matter. Attention to detail shows that we empathize with our users, our colleagues and anyone else that we interact with. Are you a practical optimist? Our founding team strongly believes in a better future. We believe in playing our part to make that future a reality. What will you be doing? The history of software is the history of teams. And the history of teams is the history of leaders. As an Engineering Manager, you will lead a team(s) of engineers focused on solving challenging product problems. You will take charge of the team’s outcomes by building robust engineering processes and inculcating a culture of ownership and accountability within the team. As a leader you will play a key role in bridging communication between various functions such as engineering, product, design and QA. This will help your team release high quality features on-time.
Must Have Skills
● You should have prior experience in leading SaaS product teams in startups. This will help you ramp up and build context within the team easily.
● Teams with predictable schedules and clear directions tend to move faster. You should have managed projects before and be comfortable creating product and feature roadmaps.
● It takes an engineer to understand an engineer. You should (until recently) have been an active developer.
Communication is the key to success. You should be able to convey your ideas to engineers and non-engineers alike with ease and clarity.
● As a leader, it’s imperative that you understand what the team is working on. A strong grasp over the fundamentals of APIs, web backends and browser frameworks will hold you in good stead. Nice to Have Skills
● Past experience in building and scaling teams distributed across time zones and geographies is a bonus.
● Contributions in other open source communities will help you assimilate and enhance Appsmith’s global community.
● Have you worn a founder’s hat before? If yes, we’d love to hear all about your story.
Remote working: Company is a fully distributed and remote team. Diversity and Inclusion: Company has dedicated to maintaining a diverse team and an inclusive work environment because our success depends on it. We welcome all people to apply for roles with company especially women and other disadvantaged populations and we appreciate non-traditional career paths. What is the recruitment process? As a small team, it’s imperative that all of us get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation (video conference) with us will last about 60 mins. Typically the whole process takes between 2 - 10 business days depending on your and our schedules. Introductory call: This call will help us get to know you better. We want to understand your career aspirations and your story. We will also introduce Appsmith's vision and product to you. If you find our product vision interesting exciting, we will move to the next steps. Technical conversation I: This is a video call with one of our leaders that allows for a deeper technical conversation. We will delve deeper into your professional background and talk about your technical prowess, past projects and leadership style. Technical conversation II: Another round of video interview with a founder on the team that will focus heavily on your project management experience. Expect to discuss strategies for handling real-world scenarios that occur in teams. Culture fit conversation: Conversation with the founders and quick meetings with our team members to ensure that there is a culture-fit. Extending an offer: If all goes well, we will extend an offer which includes financial benefits, equity stock grants and any other benefits.
Benefits
● Budget to setup your home office
● Medical insurance for self and dependants
● Self-education budget for books, courses, and conferences
● Flexible holiday schedule
● Paid Maternity and Paternity leave
.BDA and BDE
ROLES
We're seeking a qualified sales associate to sell annual car and bike Scotty subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly.
Job Location: Work from home
Selection process: HR Round followed by group discussion and sales manager round.
Qualification: Any Graduate/Post Graduate
Salary offered: As per industry standards
Working days: 6 days Sunday is off
Shifts:10:00am -7:00pm
Mandatory language: English
Laptop/wi-fi: candidates are to use their own laptops,
Additional Compensation: If applicable, this will be decided on the basis of your designation.
▪ Identifies business opportunities by identifying prospects.
▪ Sells products by establishing contact and developing relationships with prospects.
▪ Recommends solutions to issues in constructive ways.
▪ Outbound calling on data collected through lead generation activities / secondary data sources.
▪ Conducts daily follow-ups on older leads and work on new leads.
▪ Maintains quality service by establishing and enforcing organization standards.
▪ Is energetic, well-spoken, and eager to close sales deals and generate revenue for the organization.
BASIC QUALIFICATIONS
· Bachelor’s degree in Computer Science, Computer Engineering or equivalent
· Consumer Device or SW Launch
· 15+ years of industry experience
· 10+ years of hands-on testing experience
· 7+ years of experience as a manager of a quality assurance team
· Experience in test automation
· Experience testing embedded systems and/or mobile consumer electronics devices
· Experience with standard QA and development tools
· Understanding of QA tool development chains and environments
PREFERRED QUALIFICATIONS
· Masters degree in Computer Science, Computer Engineering or equivalent
· Demonstrate expertise in black box and grey box testing methodologies,
· Strong people management skills, with a proven ability to hire and grow talented programmatic and user-level personnel
· Experience in or C programing languages
· Experience with based automation frameworks
· Demonstrated ability to operate within short release cycles
· Shows creativity and initiative to improve coverage and effectiveness.
· Superior communication and analytical skills, including strong ability to identify and solve ambiguous problems
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us//.



Please find the ServiceNow JD for Service Mapping:
• Overall 10+ years of application development out of which 3-5 years of ServiceNow development and implementation experience are required. • Prior experience with the Discovery module implementation in ServiceNow and strong knowledge of the CMDB and Asset Management modules • Strong knowledge of the latest version of CSDM. • Prior experience with Service Mapping implementation in ServiceNow is a must. • Good knowledge of the ServiceNow Events Management module. • Good knowledge of the ServiceNow basic applications like Incident, Problem, Change, Knowledge Management and Service Catalog • Design and implement new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Lists, Workflow Activities, Flows, Script Includes etc. • Develop and deliver customized portal web pages with custom widgets in ServiceNow portal using Bootstrap and AngularJS JavaScript frameworks. • Service Catalog and Request Workflow Design and Configuration. • Modules & Application implementation and Automated Test Framework knowledge. • Use of Mid server, web services, REST services configurations, schedulers, email, events and notifications. • Experience in JavaScript, Jelly Scripting, glide scripting, jQuery, Angular JS, Bootstrap, HTML, Ajax, and CSS. • Knowledge of technical components such as ServiceNow LDAP, SSO, Search, Reports, Users and Groups configuration. • Work with functional and admin teams to deliver automated workflow solutions in ServiceNow • Facilitate and support the rollout of new application and enhancements in ServiceNow • Advise functional and admin teams on design, development and overall ServiceNow best practices • Work with Business Systems Analyst to gather and review requirements • Experience with ITIL & Scrum methodologies • Working knowledge of relational database concepts and structure • Experience with security risks and impact from a development perspective • Integration experience with REST is must and SOAP is a plus • Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements • Knowledge on ServiceNow APM and ServiceNow SecOps is a plus • Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases • Excellent communication skills (verbal & written) Location: Resource must be based in Bangalore and needed to be coming to Dell 6 Bangalore on Wednesdays.
Founded by two MDI alumnus, it is a student centric and personalised learning platform that delivers enjoyable learning content as per the state boards. This ed-tech provides a solution which is easy to use, lets students enjoy learning, makes life easy for a teacher and delivers learning in the language that students are most comfortable. The organisation has worked in 14 states across India and awarded Google India under "Impacting Change through Digital".
- Building an in depth understanding of all our offline and online products
- Ensuring our online apps across all platforms are stable.
- Regularly monitoring the crash reports, understanding why crashes are happening, recording them, getting them fixed by coordinating with the tech team, keeping checking so that the same is not repeated.
- Executing test cases (manual or automated) on all offline and online products, analyzing results, recording them, understanding why an error is occurring or a bug is coming, coordinating with tech team to fix them, ensuring the same is not repeating
- Proactively and responsibly driving all communication with tech and product teams to ensure all bugs are rectified in least possible time and taking responsibility for coordinating the same and reporting to the entire group with follow on testing. Giving final approvals of stability on each such bug reported.
- Creating logs to document testing phases and defects
- Reporting bugs and errors to development teams
- Working closely with the development and product management teams to take overall product responsibility
- Sharing proactive ideas on product growth basis testing experience
- Conducting post-release/ post-implementation testing
- Working with cross-functional teams to ensure quality throughout the software development lifecycle
- Creating short testing teams in operations and other departments, and positively engage other people in testing, feedback and then getting the issues/ bugs/ errors collated and reported to the tech team, and then do planning and proactive follow ups to get them rectified and tested again.
- Owning up the finer details of our tech products and create a testing and feedback driven product growth.
What you need to have:
- An undistracted mind, an aspiration for continued learning and holistic growth in life, humility to learn and self confidence to do anything
- Should be result-driven, have good communication skills, and up-to-date knowledge of software testing methodologies, identifying the bugs, getting them fixed and ensuring the best of user experience.
- 1 to 2 years of hands-on experience in Software / Application testing in conducting tests, analyzing the results, reporting observations to the tech team and getting them fixed.
- Experience of taking proactive responsibility of product stability and working closely with the product teams to ensure quick and efficient rectifications and retestings, keeping logs and documenting, reporting, project and process management, and hands on approach to product stability and growth.
- Excellent communication and critical thinking skills.
- Good organizational skills and detail-oriented mindset.
- Good command in excel, word and google sheets/google drive folders to prepare and record all interactions, maintain various data and test cases, logs, queries, resolutions, reports and build a proactive process of keeping the records updated and ensure closures.
- Should be skilled in Testing Mobile apps on both android and iOS.


- Participate in brainstorming and technical ideation for projects with product, growth, and engineering
- You will design Scalable and Fault-Tolerant systems
- You will help Maintain critical and auxiliary systems (databases, cache ...)
- You will build Experiments that help validate hypotheses for the product
Experience:
2+yrs In your first 3 months, you will…
- Successfully onboard and create strong bonds with the current team
- Participate in brainstorming and technical ideation for projects with product, growth, and engineering
- Contribute to existing product features and experimentation
In your first 6 months, you will…
- Develop prototypes of new features or products using rapid iteration and experimentation as we explore new ideas
- Partner across the engineering team to ship features
In your first year, you will...
- Champion best-in-class engineering practices and systems for an emerging engineer team
- Help build a suite of features for the product
Our Ideal Hire:
- Learned best practices and has experienced the challenges and joys working at a startup
- Managed and maintained production code at increasing scales
- Feels strongly motivated by our mission
- Communicates complex problems and proposes solutions, in writing and in conversation
Expertise:
- Proficiency in any one language (ex: NodeJS / Go / Python)
- MySQL (design / indices / optimizing queries)
- Redis (types/ functionality/ use cases)
Hands-on experience:
- Handled scaling issue
- Good at debugging
Good to have:
- Kafka (or other stream-processing software)
- AWS
Do not apply if you are not:
- Ownership driven
- Curious in general
- Able to explain things in simple terms
- Self-motivated
- Use to work in the chaotic environment
- Highly proactive
- Willing to Mentor and humble to ask for collaboration
- Most important, Learn & Grow yourself!
- Hungry to grow anymore

