Business Development Manager

Purpose of Job:

Responsible for drawing insights from many sources of data to answer important business
questions and help the organization make better use of data in their daily activities.

Job Responsibilities:

We are looking for a smart and experienced Data Engineer 1 who can work with a senior
manager to
⮚ Build DevOps solutions and CICD pipelines for code deployment
⮚ Build unit test cases for APIs and Code in Python
⮚ Manage AWS resources including EC2, RDS, Cloud Watch, Amazon Aurora etc.
⮚ Build and deliver high quality data architecture and pipelines to support business
and reporting needs
⮚ Deliver on data architecture projects and implementation of next generation BI
solutions
⮚ Interface with other teams to extract, transform, and load data from a wide variety
of data sources
Qualifications:
Education: MS/MTech/Btech graduates or equivalent with focus on data science and
quantitative fields (CS, Eng, Math, Eco)
Work Experience: Proven 1+ years of experience in data mining (SQL, ETL, data
warehouse, etc.) and using SQL databases

Skills
Technical Skills
⮚ Proficient in Python and SQL. Familiarity with statistics or analytical techniques
⮚ Data Warehousing Experience with Big Data Technologies (Hadoop, Hive,
Hbase, Pig, Spark, etc.)
⮚ Working knowledge of tools and utilities - AWS, DevOps with Git, Selenium,
Postman, Airflow, PySpark
Soft Skills
⮚ Deep Curiosity and Humility
⮚ Excellent storyteller and communicator
⮚ Design Thinking

Job Description :

1. Support to ERP user

2. ERP query solving

3. ERP development discussion with user

4. Troubleshooting day to day bugs and errors

5. Process enhancement with business requirements

6. Project costing and costing Analysis

Is your next career move to lead a team of iOS developers and spearhead the development of cutting-edge iOS applications to enhance user experience and advance DAZN's OTT platform?

DAZN is a tech-first sport streaming platform that reaches millions of users every week. We are challenging a traditional industry and giving power back to the fans. Our new Hyderabad tech hub will be the engine that drives us forward to the future. We’re pushing boundaries and doing things no-one has done before. Here, you have the opportunity to make your mark and the power to make change happen - to make a difference for our customers. When you join DAZN you will work on projects that impact millions of lives thanks to your critical contributions to our global products

This is the perfect place to work if you are passionate about technology and want an opportunity to use your creativity to help grow and scale a global range of IT systems, Infrastructure and IT Services. Our cutting-edge technology allows us to stream sports content to millions of concurrent viewers globally across multiple platforms and devices. DAZN’s Cloud based architecture unifies a range of technologies in order to deliver a seamless user experience and support a global user base and company infrastructure.

This role will be based in our brand-new Hyderabad office. Join us in India’s beautiful “City of Pearls” and bring your ambition to life.

Lead IOS Developer

Responsibilities

• Work in a fun and fast-paced environment.
• 2-3 years’ experience in leading development teams
• Participate in requirements gathering, design, development, QA, support.
• Communicate with different stakeholders such as QA, Project Managers and Product Owners
• Discover, evaluate, and implement new technologies to maximize development efficiency.
• Groom, mentor and upskill team members with modern technologies and development practices
• 
  

Key Competencies:

• 6-8 years of experience in IOS Development using Objective-C/Swift
• Strong knowledge of IOS frameworks such as Core Data, Core Animation etc.
• Strong command over Apple’s design principles, Interface guidelines, platform's advantages & limitations.
• Strong knowledge of design patterns
• Experience with consuming RESTful web services
• Experience with offline storage, threading, and performance tuning
• Experience with the latest development paradigms like functional and reactive programming

Good to have skills:

• Knowledge of cloud-based services like AWS and GCP.
• Working knowledge of Video streaming and playback
• Knowledge of modern programming paradigms like functional and reactive programming.

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So if you want to push boundaries and make an impact, DAZN is the place to be.

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility

• Advise student/ parents for their learning needs through structured Counseling Sessions
• Fix appointments and conduct home demo sessions on daily basis including follow up sessions
• Understand Customer profile & problems to explain implication of ineffective learning methods
• Create the need for Smart Learning and advise student-parent to buy Toppr Subscription as solution
• Handle Objections and Price Negotiation to generate Sales Revenue