Business Development Manager ( Insurance Broking)

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects.
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

Strong hands-on experience in Python development.

Good understanding of SQL and database concepts.

Hands-on working experience in Linux/Unix environment.

Knowledge of scripting, debugging, and application troubleshooting.

Understanding of APIs, data processing, and backend development concepts.

As a Website Development Executive – Support Side, you will play a key role in maintaining and supporting websites post-launch. This includes managing website updates, resolving support tickets, developing and integrating chatbot functionalities, and coordinating with clients and internal teams to ensure smooth operation and timely resolution of issues.

Your primary duties will include:

●    Monitor and manage website support tasks post-launch, ensuring timely resolution of issues and updates.

●    Attend client calls, including occasional night-time calls based on US time zones, to gather feedback and clarify requests.

●    Implement content and design changes across various CMS platforms (e.g., WordPress, Webflow).

●    Develop and configure chatbots for client websites, ensuring smooth user experience and alignment with business goals.

●    Collaborate with design, tech, and SEO teams to address cross-functional support needs.

●    Perform routine website maintenance, content updates, page optimization, and bug fixes.

●    Test website functionality, responsiveness, and design consistency before and after updates.

●    Contribute suggestions to improve internal CMS tools and workflows.

●    Maintain proper documentation for all updates, configurations, and client communications.

●    Proactively follow up on open tickets and ensure client satisfaction with completed tasks.

Requirements:

●    Bachelor's degree (Any Field), Web Design, or related field.

●    Proven experience in website operations, maintenance, or technical support, with a strong understanding of web technologies and protocols.

●    Working knowledge of website CMS platforms like WordPress and Webflow.

●    Understanding of chatbot flows and ability to configure basic chatbot logic.

●    Willingness to attend late evening/night calls as required for clients.

●    Detail-oriented with strong troubleshooting and problem-solving skills.

●    Eagerness to learn, adapt to new tools, and contribute ideas for continuous improvement.

●    Excellent problem-solving skills and attention to detail, with the ability to diagnose and troubleshoot technical issues effectively.

●    Strong communication and interpersonal skills, with the ability to liaise with clients and internal teams to address their needs and requirements.

●    Experience with SEO principles, analytics tools, and performance optimization techniques is a plus.

Key Skills required (Items in Bold are mandatory keywords) :

1. Proficiency in Python  & Django

2. Solid understanding of Python concepts

3. Experience with some form of Machine Learning (ML)

4. Experience in using libraries such as Numpy and Pandas

5. Some form of experience with NLP and Deep Learning using any of Pytorch, Tensorflow, Keras, Scikit-learn or similar

6. Hands on experience with RDBMS such as Postgres or MySQL

7. Experience building REST APIs using DRF or Flask

8. Comfort with Git repositories, branching and deployment using Git

9. Working experience with Docker

10. Experience in deploying Django applications to AWS,Digital Ocean or Heroku

The Full-Stack Engineer role involves working across prosuct development stack, including various backend systems, frontend systems as well as quick prototyping of proof-of-concept features and projects.

Responsibilities:

• Architecting Figuring out all levels of designing and structuring systems, deciding on optimal levels of abstraction and future-proofing, patterns of orchestration of components and finally planning its execution.
• Implementation Should be able to structure and write code like prose for others to read, design and adhere to common principles and patterns that make everyone better at their jobs. Should have the ability to contribute according to timelines and type of projects - from working POCs to stable production code and the ability to work with a large breadth of knowledge.
• Orchestration and integration Interact with the larger engineering team for integrating your work into the ecosystem, help others in building over the base that you provide, help in orchestrating your work into CI/CD, testing, QA and automation pipelines.
• Mentorship We all love to learn and grow as engineers and human beings and we believe in synchronous growth as a team fueled by each and every individual's personal abilities, specializations, and interests.
• To enable this you'll be required to mentor others by sharing your expertise in various forms and be subject to be mentored by others and thus maintain a continuous learning culture.
• Ownership End-to-end ownership of services and specialised components required for various projects - starting from prototypal stage to production-hardened. These may include anything from document parsing to solving problems using deep learning.
• Documentation Create advanced technical content including articles, samples, whitepapers, and training.

Job Description -

We are looking to hire an experienced Magento Developer to build and maintain eCommerce websites for our clients.

Role Responsibilities:

●▪Meeting with the design team to discuss the needs of the company

●▪Building and configuring Magento 2x eCommerce websites

●▪Coding of the Magento templates

●▪Developing Magento modules in PHP using best practices

●▪Designing themes and interfaces

●▪Setting performance tasks and goals

●▪Troubleshooting integration issues

●▪Updating website features and security patches

Technical & Professional Requirements:

●▪Bachelor’s degree in Computer Science or related field

●▪Experienced in Magento (eCommerce CMS) 1-3 years (Familiar with Zend Framework)

●▪Experience with Magento modules and has customized the same

●▪Advanced knowledge of Magento, JavaScript, HTML, PHP, CSS, and MySQL

●▪Experience with complete eCommerce lifecycle development

●▪Understanding of modern UI/UX trends

●▪Should be capable of integrating open source scripts and tools

●▪Experience with software development tools like Jira,git,selenium

Strong attention to detail

●▪Ability to project-manage and work to strict deadlines

●▪Ability to work in a team environment

Service Line/Domain: Information Technology.

• Good rate of pay .  Developers have a higher starting wage bracket all around the world.
• The skills are transferable .  The skills you acquire will never be out of use.
• Work anywhere .  As a developer you aren’t limited to a particular region or country as 1’s and 0’s are understood everywhere.
• Comfortable Working Environment .  Wherever you go, you’ll have an air conditioned office, fast internet and a powerful laptop. What more does a man need?
• Constant learning  curve .  You will only get better with passing time as you will be in sync with the technological changes.
• You can be as creative as you want . Each day you create something from nothing. The only thing that  limits you will be your imagination.
• Maternity/paternity leave. Pursue career goals while growing your family.
• Professional development.   Get opportunities for professional development, to master new skills and to grow into other roles.