Business Development Manager (BDM)

Customer Success and Support Executive @ Kwikpic

Location: Mumbai / Kolkata (Hybrid)

About us:

Kwikpic is an AI based photo sharing platform based in Mumbai, enabling effortless, high-quality image sharing through features like instant face recognition, smart gallery creation, branded galleries, desktop apps (for macOS & Windows), digital flipbook albums, and more.

Since its launch, Kwikpic has seen exceptional adoption—processing over 200 million uploaded photos, powering 150,000+ events, onboarding 13,100+ photographers and businesses, and achieving 1 million verified users organically within just 18 months 

Why Join Us?

As a Customer Success Associate at Kwikpic, you’re not just supporting users; you’re guiding photographers, businesses, and event professionals toward their ideal photo-sharing experience. You’ll help users leverage features like AI-enabled uploads, custom galleries, digital albums, and more, ultimately growing retention, satisfaction, and revenue.

Key Responsibilities:

• Provide timely assistance to customers via email, chat, and phone, resolving technical and account-related issues.
• Guide new users through the platform, ensuring a smooth start and full adoption of Kwikpic features
• Monitor account health, proactively address concerns, and help customers maximize the platform’s value.
• Maintain strong, ongoing relationships with customers, conducting check-ins and ensuring continued customer satisfaction
• Work cross-functionally with sales, product, and support teams to deliver exceptional customer experiences and communicate feedback

Qualifications:

• Bachelor’s degree (preferably in Business, Communications, or related fields).
• 1+ years of experience in Sales, Customer Success, Account Management, or Support, preferably in SaaS, digital products, or subscription-based services.
• Fluent in English and Hindi
• Excellent communication, empathy, and client engagement skills.
• Comfortable using CS tools, CRM, and analytics platforms (e.g., Gainsight, HubSpot, Salesforce, or in-house tools).
• Strong problem-solving mindset with a love for helping customers succeed.

Job Description: Full Stack Developer 

Role Overview

We are seeking a skilled Full Stack Developer with a minimum of 3+ years of hands-on experience in building modern web and mobile applications. The ideal candidate will have strong expertise in React and/or Flutter on the frontend, backed by Java based backend development, and the ability to work across the full software delivery lifecycle.

This role requires a pragmatic engineer who can translate business requirements into scalable, maintainable solutions while collaborating effectively with product, QA, and DevOps teams.

Key Responsibilities

• Design, develop, and maintain full-stack applications with responsive web and/or cross platform mobile interfaces
• Build and optimize frontend components using React and/or Flutter with a focus on performance and usability
• Develop backend services and APIs using Java (Spring / Spring Boot preferred)
• Integrate frontend applications with backend services via RESTful APIs
• Write clean, well structured, and testable code following best practices
• Participate in architecture discussions, code reviews, and technical decision-making
• Debug, troubleshoot, and resolve application issues across the stack
• Collaborate closely with designers, product managers, and other engineers
• Support deployments and work with DevOps pipelines where required

Required Skills & Experience

• Minimum 3 years of professional experience as a Full Stack Developer
• Strong experience with React and/or Flutter
• Solid backend development experience using Java
• Experience building REST APIs and integrating frontend with backend services
• Working knowledge of HTML, CSS, JavaScript, and modern frontend tooling
• Familiarity with relational databases (PostgreSQL/MySQL) and basic query optimization
• Experience with Git and collaborative development workflows
• Understanding of application security, authentication, and authorization concepts

Preferred Skills

• Experience with Spring Boot, Hibernate/JPA
• Exposure to Node.js or Angular
• Experience with cloud platforms (AWS preferred)
• Familiarity with CI/CD pipelines and containerization (Docker)
• Experience building offline capable or mobile first applications
• Prior work in enterprise or product based environments

Soft Skills

• Strong problem solving and analytical abilities
• Good communication skills and ability to work in cross functional teams
• Ownership mindset with attention to code quality and maintainability
• Ability to adapt quickly in a fast paced development environment

Experience Level

• 3+ years of relevant full stack development experience

Educational Qualification

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• A Master’s degree or equivalent exper

Job Overview:

As a Technical Lead, you will be responsible for leading the design, development, and deployment of AI-powered Edtech solutions. You will mentor a team of engineers, collaborate with data scientists, and work closely with product managers to build scalable and efficient AI systems. The ideal candidate should have 8-10 years of experience in software development, machine learning, AI use case development and product creation along  with strong expertise in cloud-based architectures.

Key Responsibilities:

AI Tutor & Simulation Intelligence

• Architect the AI intelligence layer that drives contextual tutoring, retrieval-based reasoning, and fact-grounded explanations.
• Build RAG (retrieval-augmented generation) pipelines and integrate verified academic datasets from textbooks and internal course notes.
• Connect the AI Tutor with the Simulation Lab, enabling dynamic feedback — the system should read experiment results, interpret them, and explain why outcomes occur.
• Ensure AI responses remain transparent, syllabus-aligned, and pedagogically accurate.

Platform & System Architecture

• Lead the development of a modular, full-stack platform unifying courses, explainers, AI chat, and simulation windows in a single environment.
• Design microservice architectures with API bridges across content systems, AI inference, user data, and analytics.
• Drive performance, scalability, and platform stability — every millisecond and every click should feel seamless.

Reliability, Security & Analytics

• Establish system observability and monitoring pipelines (usage, engagement, AI accuracy).
• Build frameworks for ethical AI, ensuring transparency, privacy, and student safety.
• Set up real-time learning analytics to measure comprehension and identify concept gaps.

Leadership & Collaboration

• Mentor and elevate engineers across backend, ML, and front-end teams.
• Collaborate with the academic and product teams to translate physics pedagogy into engineering precision.
• Evaluate and integrate emerging tools — multi-modal AI, agent frameworks, explainable AI — into the product roadmap.

Qualifications & Skills:

• 8–10 years of experience in software engineering, ML systems, or scalable AI product builds.
• Proven success leading cross-functional AI/ML and full-stack teams through 0→1 and scale-up phases.
• Expertise in cloud architecture (AWS/GCP/Azure) and containerization (Docker, Kubernetes).
• Experience designing microservices and API ecosystems for high-concurrency platforms.
• Strong knowledge of LLM fine-tuning, RAG pipelines, and vector databases (Pinecone, Weaviate, etc.).
• Demonstrated ability to work with educational data, content pipelines, and real-time systems.

Bonus Skills (Nice to Have):

• Experience with multi-modal AI models (text, image, audio, video).
• Knowledge of AI safety, ethical AI, and explain ability techniques.
• Prior work in AI-powered automation tools or AI-driven SaaS products.

Roles and Responsibilities-

1. Skilled on MS Excel

2. Knows Vlookup, Pivot Table, can run different formulas on MS Excel

3. To leverage technology solutions to meet the company's organizational needs.

4. Develop recommendations that optimize the use of technology within an

organization.

5. Designing and implementing functional and cost-efficient technology systems.

6. Skilled on different Inhouse applications/tools & on Google doc, sheet.

Qualification

1. Bachelors degree or the equivalent combination of education and experience.

2. Command of English.

3. Computer Science - IT Graduate / Postgraduate (BTech / BE / BCA / BSC /

MTech / ME / MCA / MSC). - Preferred

4. Immediate joinee candidate preferred.

*Experience on Magento Enterprise & Magento 2.0, Experience in development, customization and integration on Magento 2.0, Proficient in PHP/MySQL

*Experience on Magento Enterprise, Development of new Magento plugins

*Working knowledge shopping cart development with shipping, and Payment Gateway Integration for E-commerce websites

Responsibilities
- Experience executing projects on WordPress
- Experience customizing existing WordPress plug-ins for integration or other requirements
- Expertise in customizing, developing, and integrating WordPress themes
- Manage the project giving importance to cost and quality
- Work with the user group to improve the solution

- Document existing functions and processes

Skills & Qualifications
- Minimum 4 year of hands on experience in WordPress development
- Good understanding of PHP, MYSQL, HTML5, CSS3 and jQuery
- Strong knowledge of PHP web frameworks
- Understanding the fully synchronous behavior of PHP
- Understanding fundamental design principles behind a scalable application
- Integration of multiple data sources and databases into one system
- Familiarity with SQL/NoSQL databases and their declarative query languages

• Experience with Word press
• Experts in HTML To Word press theming
• Plugin Creation and Management
• Able to develop the theme. Mastery of HTML, CSS, PHP and jQuery;
• Experience with object-oriented programming
• Experience with mobile platforms.
• Experience with the following technologies OOAD/OOPS (Object Oriented Programming) PHP 5, MySQL 5, any framework like Zend/Symfony/CakePHP, etc.
• Strong understanding and hands-on in HTML, DHTML, XML, CSS, JavaScript, JQuery/Prototype and AJAX.
• Very strong understanding of database technologies and SQL Optimization.
• A clear understanding of product development environment and methodologies.
• Experience in SVN/GIT Hub/Beanstalk
• Familiarity with web technology trends (Web 2.0) and the evolution of the Internet.
• Experience with Word press is mandatory, other CMS/framework experience will be an added advantage.
• Experience with Word Press Theme, Widgets, and Plugin customizing and developing new word press themes, Plugin modification/development, and widgets development.
• Expert knowledge in Word press installation, configuration, administration, security, and optimization.
• Desired Experience in customizing existing 3rd party themes, Plugin.