Business Development Executive

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements

Skills & Competencies

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.
• Strong team player who collaborates well with Team Leads and Account Managers.

Job Title: Python Developer (Full-time)

Location: Gurgaon, Onsite

Working Days: 5 days

Experience Required: 5+ Years

 About the Role

We are seeking a Senior Backend Developer with strong expertise in Python-based web frameworks such as Django, Flask, or Starlette. The ideal candidate should have experience in designing and building scalable APIs and services in a high-performance environment. This is a great opportunity to work on backend systems powering critical products at scale.

 Key Responsibilities

• Design, develop, and maintain robust backend services using Python
• Build and optimize RESTful APIs and microservices
• Architect and implement scalable, secure, and maintainable solutions
• Collaborate with frontend, DevOps, and QA teams to ensure smooth delivery
• Write clean, testable, and efficient code
• Troubleshoot and debug production systems

 Requirements

• Minimum 5 years of experience in backend development using Python
• Strong hands-on knowledge of Django, Flask, or Starlette/FastAPI
• Proven experience in API development and integration
• Experience building scalable and high-performance systems
• Familiarity with async programming (especially for Starlette/FastAPI)
• Good understanding of database design (SQL/NoSQL)
• Knowledge of containerization tools like Docker is a plus
• Strong problem-solving and debugging skills

System Engineer (ECU)

Location: Hyderabad

Fulltime

Your tasks as Specialist System Engineer ECU(m/f):

• Analysis of the requirements for the electronics control of occupant safety systems in alignment to the customer specifications
• Definition of the System Requirements for the embedded system
• Ensuring quality requirements according to ASPICE and ASIL (ISO 26262)
• Definition of the design and architecture of the ECU system taking into account the latest technologies and continuous improvement ideas using SYSML
• Coordination and functional leadership of the project team from hardware and software development

Your profile as Specialist Systems Engineer ECU(m/f):

• Successfully completed engineering studies in electronics, embedded system, or software
• Several years of professional experience in the development of control units within the automotive industry
• Experience in product development according to ASPICE and ISO 26262
• Assertiveness, target-oriented and structured working methods, ability to work in a team
• Willingness of intercultural work environment.

--

•  You should have deep understanding of NodeJS
•  You should be strong in Javascript and TypeScript
•  You should be capable of writing complex queries
•  ES6, Express, Apollo Server, Send Grid Email, Twilio SMS, Payment
• Gateway,
• Error Loggin, API Developement, API Security,
• PostGreSQL/MSSQL/MySQL, MongoDB/CouchDB
• Very good knowledge on REST API
• Good experience in Agile methodologies
• Ability to design and write code complying with coding standards
• and other factors like performance, scalability, reliability,
• reusability, modularity in mind
• You should have strong logical and problem solving skills
• Excellent communication and customer interfacing skills
• AWS certification is nice to have
• Strong proficiency with JavaScript and good to have
• ES6(Typescript) knowledge
• Knowledge of Node.js and frameworks such as Express, Restify
• Understanding the nature of asynchronous programming and its
• quirks and workarounds
• Understanding accessibility and security compliance
• User authentication and authorization between multiple systems,
• servers, and environments
• Integration of multiple data sources and databases into one
• system
• Understanding fundamental design principles behind a scalable
• application
• Competencies and Skills Required
• equires excellent analytical, problem solving, and good
• communications skills
• Must be able to work effectively with business stakeholders
• Strong passion for delivering technical solutions to business
• problems
• Understanding and mindset of Agile software delivery (Ability to
• adapt to continually changing priorities)
• Team player who understands the importance of teamwork and
• collaboration
• Passion for delivering new approaches and challenging the ‘statusquo’
• Hungry to learn and always in search of continuous improvement

Job Description: (Mandate Skills)

• Exceptional architecture and design skills using Object Oriented Programming concepts and Design patterns
• Strong problem solving and analytical skills
• Hands on Java Engineer, with experience building consumer facing or enterprise applications using Java stack
• Ability to manage small teams (2-4 members) using agile development process

Do You Know? (Skills good to have)

• Exposure to building service oriented distributed systems
• In building systems that process big data in a distributed environment, either in real time streaming or offline
• In messaging systems like Kafka, RabbitMQ, kinesis, etc.
• In real time computation tools like Storm / Spark or Hadoop based tools.
• In Data warehousing technologies like Redshift, BigQuery, etc.

Tester

Hopscotch Health is hiring!

Role: Tester

Years of Experience: Entry level

Location: Mumbai/Remote

*

Please read the Job description & if this really suits you - kindly fill the below typoform with details required to process your application failing which your application will not be considered further

https://info408986.typeform.com/to/x2I9K1HQ

About the role: We are looking for diligent and enthusiastic testers and gaming generalists to test games on various platforms - Android, iOS, PC, and web. The ideal candidate should have a passion for the gaming industry with the drive to work with a cross-functional team to build creative gaming experiences.

You’ll be joining a fast-paced and dynamic game studio where you will have the opportunity to expand your experience in game development across a wide variety of genres. You’ll be working closely with game development veterans who have shipped award winning games.

Job Description

Key Role & Responsibilities:

• Perform a daily testing routine of game functionality and usability for our various titles

• Create and maintain testing routines and documentation

• Organize and manage team-wide tests and collect and distill test results

• Maintain a clear and up-to-date bug and feature database

• Use Unity and related game development tools to create nightly testing builds

• Work closely with the development team to iterate on game features and discover product improvements

• Contribute to the design and development of various games as needed

Qualifications Required:

• Strong knowledge of gaming platforms and app stores ( Steam, iOS, Android, Amazon, etc)

• Have fluency with a wide range of gaming platforms in terms of technical skills

• Excellent skills in handling bug tracking on platforms like Jira, Trello, or Airtable (dashboards, filters, advanced searching, shared filters/dashboards, gadgets, etc.)

• Should be a good team player & ability to train/mentor juniors

• Analytical mind and good problem-solving aptitude (come up with real-time solutions to everyday work-related problems)

• Must be able to work in a collaborative and team based environment

• Excellent communications skills: written and visual

• Excellent time management skills and ability to meet team deadline

• Strong passion for gaming

Seniority Level: Entry-level

Industry: Gaming; Internet

• As a Content Writer, the candidate will work on devising strategies for content creation to create one of the largest doubts solving platform
• Identify areas to improve, define metrics to measure and monitor content creation activities and build end-to-end reporting solutions which help leaders
• keep a close on content creation, along with using project management tools, essential documentation, and necessary reporting
• The candidate will also work closely with internal business teams to extract or mine information from our existing content systems to create new mappings to further improve content consumption on the platform
• The candidate will also work on designing creative teaching methodologies and strategic interventions to personalize the experience of learning while focusing on efficient outcomes
• The candidate will work on creating Guidelines and set processes for zero- error content creation, and setting QA/review processes
• Planning and managing creative content production pipeline using project management tools, essential documentation and necessary reporting