Business Development Associate

• Strong Customer Success Executive, preferably from B2B Product companies
• Mandatory (Experience 1): Must have 2+ YOE in a Customer Success / Support role in Tech-focused companies
• Mandatory (Experience 2): Must have worked on Customer Onboarding, Training, and engagement (end-to-end customer lifecycle management)
• Mandatory (Experience 3): Must have handled Customers queries across multiple channels - Email, Chat and call

Preferred

• Preferred (Company): B2B SaaS Product Company

Job Roles

Brief Job description:

• Develop, implement, and optimize our digital advertising strategies on platforms like Google AdSense and Meta Ads.
• Meticulously track key performance indicators (KPIs) and optimize campaign performance.
• Stay aware of the industry trends for performance marketing.
• Conduct rigorous analysis and optimization of campaign performance using data- driven insights and strategies devised using quantitative analysis. Budget management to ensure efficient expenditure while maximizing return on investment (ROI).
• Communicate analyses using visualization dashboards and metrics (demand funnel, marketing plan and budgeting, marketing ROI, operational efficiency, campaign impact, and strategic KPIs).

We are seeking a talented specialist to help design and implement a cutting-edge automation and tracking ecosystem using GoHighlevel software, integrated with the powerful PhoneBurner power dialer. This short-term project comes with the potential for future opportunities and offers flexible working hours, making it perfect for a dynamic and skilled individual looking to make a significant impact.

Project Overview:

Part 1 - Design Phase:

• Grasp our vision for the ultimate automation ecosystem.
• Craft a comprehensive plan to maximize GoHighlevel's capabilities.
• Seamlessly integrate PhoneBurner power dialer using meaningful webhooks.
• Provide expert insights on GoHighlevel’s limitations and capabilities.
• Share best practices for automating follow-ups, appointment scheduling, and lead/task assignments.
• Outline key metrics and effective monitoring strategies.

Part 2 - Implementation Phase:

• Bring the approved design plan to life.
• Set up and configure GoHighlevel and PhoneBurner integration.
• Implement automation workflows and reminders for agents.
• Ensure smooth lead and task assignments to team members.
• Configure robust tracking and reporting of key metrics.
• Deliver comprehensive training and documentation for ongoing management.

Requirements:

• GoHighlevel software certification.
• Experience with PhoneBurner or similar power dialers.
• Strong understanding of automation and CRM integration.
• Ability to design and implement complex workflows.
• Excellent communication skills to explain GoHighlevel’s capabilities and limitations.
• Experience in setting up webhooks for integrations.

Complete this form to apply:

https://docs.google.com/forms/d/e/1FAIpQLSdOYq1xLowhrkqBaXaDEb2y8Cb5r4m2uZd76ky94uXJXG9xHA/viewform

• Job Title - Senior Product Marketing Manager - PC & Console
• Reports Into - Head of PC & Console Marketing
• Location - Bangalore/ Hybrid

A Little Bit about Kwalee….

Kwalee is one of the world’s leading multiplatform game developers and publishers, with well over 1 billion downloads worldwide for mobile hits such as Draw It, Teacher Simulator, Let’s Be Cops 3D, Airport Security and Makeover Studio 3D. We also have a growing PC and Console team of incredible pedigree that is on the hunt for great new titles to join Scathe, Die by the Blade, Robobeat, Space Chef and Wildmender.

What’s In It For You?

• Hybrid working - 3 days in the office, 2 days remote/ WFH is the norm
• Flexible working hours - we trust you to choose how and when you work best
• Profit sharing scheme - we win, you win 
• Private medical cover - delivered through BUPA
• Life Assurance - for long term peace of mind
• On site gym - take care of yourself
• Relocation support - available
• Quarterly Team Building days - we’ve done Paintballing, Go Karting & even Robot Wars
• Pitch and make your own games on Creative Wednesdays! 

Are You Up To The Challenge?

As a Senior PCC Product Marketing Manager, you’ll manage a product marketing manager and be responsible for launching some of our portfolio of Indie tiles across multiple platforms with a significant focus on building brand awareness, advocacy, Wishlists, community and ultimately (and most importantly) game sales.

Reporting into the Head of PCC Marketing you’ll be hugely influential in creating, executing, tracking and optimising integrated campaigns across both paid media (paid social, influencers and events) and organic media (community, social, influencers, ambassadors, SEO and rich content).  

You will work in close collaboration with the Community & Social Media (CSM) team, Influencer & Media (I&M) Team, PCC Creative Team and Digital MArketing (UA & Growth) Team.  

What Does The Job Actually Involve?

Create and execute product marketing plans (PMPs) that deliver against each game’s pre launch awareness and post launch revenue expectations, from initial signing through to retail launch and post launch - including budgets, KPI sets and beat schedules

• Ability to juggle multiple campaigns and projects across numerous media channels and multiple games at the same time and communicate clearly with multiple stakeholders both within and external to your team to ensure challenging deadlines and Wishlist/ sales KPIs are met
• Collaborating with internal and external creative teams to create best-in-class marketing assets to budget
• Determine KPIs for the PMPs and meaningful metrics that allow accurate analysis of each campaign and track commercial performance so you can optimise your plans in near real time
• Working as the key stakeholder and influencer within the PCC team and primary contact point for those outside of the department
• Setting ‘challenging but achievable’ targets for your team for both quality of output, timely delivery of campaigns and above target results and taking responsibility for meeting these target
• International travel as required

Your Hard Skills

• Passion for games and knowledge of industry trends and key players
• Previous experience on PC & Console games including three years in a product/brand management role for an established video games company
• Highly numerate and data fluent you’ll own your budgets and be accountable to them as well as having the ability to interpret research and analysis and use it daily to make good decisions quickly 
• Strong creative and brief writing skills with an understanding of Google Docs
• A creative flair with an eye for detail when briefing and feeding back on marketing artwork, assets and trailers. 
• You have excellent time management skills and understand the importance of hitting deadlines
• Ability to work with other functional teams in the PC and Console Department, as well as with other Marketing teams within and outside of Kwalee.

Your Soft Skills

Kwalee has grown fast in recent years but we’re very much a family of colleagues. We welcome people of all ages, races, colours, beliefs, sexual orientations, genders and circumstances, and all we ask is that you collaborate, work hard, ask questions and have fun with your team and colleagues. 

We don’t like egos or arrogance and we love playing games and celebrating success together. If that sounds like you, then please apply.

Your Team Mates

As a part of the marketing team you will ultimately report to the VP of Marketing whilst having P&L accountability to the Head of PC & Console department.

The PC Console Marketing team is mostly based in Leamington Spa HQ and in Bangalore, India. An open, enthusiastic and engaging personality and communication style is essential. You’re incredibly organised, data astute and fluent in process management so tracking numerous campaigns in several languages across multiple media will be second nature for you.

A Little Bit About Kwalee

Founded in 2011 by David Darling CBE, a key architect of the UK games industry who previously co-founded and led Codemasters, our team also includes legends such as Andrew Graham (creator of Micro Machines series) and Jason Falcus (programmer of classics including NBA Jam) alongside a growing and diverse team of global gaming experts.

Kwalee is one of the world’s leading multiplatform game publishers and developers, with well over 900 million downloads worldwide for mobile hits such as Draw It, Teacher Simulator, Let’s Be Cops 3D, Airport Security and Makeover Studio 3D. We’ve also have a growing PC and Console team of incredible pedigree that is on the hunt for great new titles to join TENS!, Eternal Hope, Die by the Blade and Scathe. 

Everyone contributes creatively to Kwalee’s success, with all employees eligible to pitch their own game ideas on Creative Wednesdays, and we’re proud to have built our success on this inclusive principle.

We have an amazing team of experts collaborating daily between our studios in Leamington Spa, Lisbon, Bangalore and Beijing, or on a remote basis from Turkey, Brazil, Cyprus, the Philippines and many more places around the world. We’ve recently acquired our first external studio, TicTales, which is based in France. 

We have a truly global team making games for a global audience, and it’s paying off: - Kwalee has been voted the Best Large Studio and Best Leadership Team at the TIGA Awards (Independent Game Developers’ Association) and our games have been downloaded in every country on earth - including Antarctica!

Job description:

• We are looking for a young and dynamic QA Intern to join our QA team and help plan testing efforts, execute test scripts, and help with installation testing, software, and web testing.

Your Roles and Responsibilities:

• Basic troubleshooting and analytical skills
• Good verbal and written communication skills (Documentation Skills)
• Attention to detail is important
• Must be proficient with computers
• Basic knowledge of software is required
• The ability to test software and question features or behavior is desirable.

You should have:

• BTech/B.E or relevant degree in Computer Science

Intuitive is the fastest growing top-tier Cloud Solutions and Services company supporting Global Enterprise Customer across Americas, Europe and Middle East.

Intuitive is looking for highly talented hands-on Cloud Infrastructure Architects to help accelerate our growing Professional Services consulting Cloud & DevOps practice. This is an excellent opportunity to join Intuitive’s global world class technology teams, working with some of the best and brightest engineers while also developing your skills and furthering your career working with some of the largest customers.

Job Description :

• Extensive exp. with K8s (EKS/GKE) and k8s eco-system tooling e,g., Prometheus, ArgoCD, Grafana, Istio etc.
• Extensive AWS/GCP Core Infrastructure skills
• Infrastructure/ IAC Automation, Integration - Terraform
• Kubernetes resources engineering and management
• Experience with DevOps tools, CICD pipelines and release management
• Good at creating documentation(runbooks, design documents, implementation plans )

Linux Experience :

1. Namespace
2. Virtualization
3. Containers

Networking Experience

1. Virtual networking
2. Overlay networks
3. Vxlans, GRE

Kubernetes Experience :

Should have experience in bringing up the Kubernetes cluster manually without using kubeadm tool.

Observability                              

Experience in observability is a plus

Cloud automation :

Familiarity with cloud platforms exclusively AWS, DevOps tools like Jenkins, terraform etc.

• Build enduring relationships with the clients and display an understanding of the client, industry, and business environment.

• Responsible for the P&L of the department.
• Track and review the entire operations process, weighing them against the set business targets in order to determine the effectiveness of any initiatives and implement necessary changes and solutions.
• Ensuring high-quality customer experience with brief understanding and validation to design project development and coordination from concept to execution stages.
• Take complete ownership of projects from start to finish. Manage customer negotiations and payment.
• Work closely with the client and your interior design and execution team to finalize the home design, 3D designs, and GFC (Good for Construction) Ensure the highest level of Design quality along with client satisfaction is maintained.
• Collaborate with the team and be accountable for all deliverables of team members.
• Develop strategic short/ long range plans to ensure on-time project completion.
• Devise project management guidelines, review projects with various stakeholders, coordinate staffing/scheduling, evaluate commercial project contracts, and establish milestones Plan, monitor and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of projects.
• Collaborate with leadership in the development of performance goals and long-term operational plans.
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
• Set strategic goals for operational efficiency and increased productivity such as developing at least 10 vendors in each category and complete their onboarding.
• Hire and grow the team as per the organization's requirements with Human Resources.
• Analyze current operational processes and performance, recommending solutions for improvement.
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress and obstacles. 
• Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategy.
• Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize.
• Uphold local governmental policies and standards, ensuring legislative regulations are followed for all.