Business Analyst

Role & Responsibilities

Platform Unification-

• Audit technical architecture across all products; identify divergence points and integration friction
• Define common data models, API conventions, event-driven patterns, and database strategies for all verticals
• Create the GinesysOne architecture blueprint — the north-star reference for all engineering decisions
• Drive migration of duplicated capabilities (notifications, integrations, UI components, API gateway) to Shared App Platform
• Establish and track a Unification Score measuring % of common capabilities on shared platform
• Lead the Architecture Guild with Principal Engineers — weekly cross-vertical alignment forums

Delivery & Execution-

• Co-own what and when with the CPO — shape what gets built, when it ships, and trade-off decisions
• Drive bug-free releases through rigorous testing and automation
• Accelerate release velocity and reduce commit-to-production cycle time
• Implement release health metrics: defect escape rate, rollback rate, hotfix frequency, MTTR
• Manage L3 engineering support and ensure root cause elimination

Process Standardization & AI-Native Engineering-

• Standardize coding standards, branching strategy, code review, and testing requirements
• Mandate AI-assisted code generation and reviews
• Implement unified CI/CD pipelines with automated testing and security gates
• Create an engineering handbook as a single source of truth

People & Team Building-

• Hire and develop Engineering Managers
• Build and scale Shared App Platform team
• Develop Principal / Staff Engineer career track
• Unify engineering culture across acquired entities
• Establish clear career ladders for IC and management tracks

Quality & Reliability-

• Own overall product quality and QA processes
• Define quality metrics and enforce release gates
• Ensure cross-product QA sign-off before releases

Cross-Functional Collaboration-

• Co-own roadmap with CPO
• Partner with Infra, Platform, and Security teams
• Enable standardized data pipelines and APIs
• Ensure secure coding and security reviews

Ideal Candidate

• Strong Head of Engineering / Engineering Director / VP Engineering profiles
• Mandatory (Experience 1): Must have minimum 14+ years of overall experience in software engineering roles.
• Mandatory (Experience 2): Must have minimum 5+ years of experience in senior engineering leadership roles (Head of Engineering / VP Engineering / Engineering Director or equivalent).
• Mandatory (Experience 3): Must have experience leading large engineering organizations managing 50+ engineers across multiple teams or product verticals.
• Mandatory (Experience 4): Must have strong experience defining and driving common technical architecture, platform standardization, or engineering unification across multiple products or systems.
• Mandatory (Experience 5): Must have deep expertise in scalable system architecture, SaaS platforms, microservices architecture, and event-driven systems.
• Mandatory (Experience 6): Must have proven experience building or scaling shared platforms/services, including common APIs, integration layers, shared services, or platform ecosystems.
• Mandatory (Experience 7): Must have ownership of engineering delivery and execution, including release management, development lifecycle optimization, automation practices, and establishing standardized engineering processes such as CI/CD, coding standards, testing practices, and engineering governance..
• Mandatory (Experience 8): Must have experience working in SaaS or product-based technology organizations.
• Mandatory (Note): Candidate should be based in Gurugram / NCR or must have a strong reason to relocate.
• Preferred (Experience 1): Experience working in Retail Tech, ERP, POS, OMS, or enterprise SaaS platform environments.
• Preferred (Experience 2): Experience collaborating closely with Product, Infrastructure, Platform, and Security leadership teams to drive engineering roadmap execution.

Perks, Benefits and Work Culture

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual Ginesys walkathon & related sporting events.
• Quarterly Coffee with CEO.

About E2M

E2M is not your regular digital marketing firm. We’re an equal opportunity provider, founded on strong business ethics and powered by 300+ experienced professionals.

We partner with digital agencies that need help solving their bandwidth challenges, cutting overheads, and increasing profitability. We need dedicated professionals like you to help us help them.

If you're someone who dreams big and has the gumption to bring those dreams to life, E2M has a place for you.

Role Overview

We’re looking for an experienced and detail-oriented WordPress Technical Project Manager to lead the planning, execution, and successful delivery of WordPress-based web development projects.

In this role, you will bridge communication between clients, designers, developers, QA, and leadership to ensure alignment, efficiency, and quality throughout the project lifecycle.

From discovery to deployment, you’ll define scope, manage resources, maintain timelines, and champion proactive communication. Familiarity with AI tools for estimation, QA, and automation will be a plus.

Key Responsibilities

Plan and manage end-to-end delivery of WordPress projects (custom themes, plugins, WooCommerce, multisite, etc.)

Collaborate with clients to gather requirements, create briefs, and define milestones

Translate business and technical requirements into project plans and actionable tasks

Coordinate across developers, designers, QA, SEO, and other stakeholders

Lead sprint planning, daily standups, and weekly reviews using tools like ClickUp or Jira

Track and report on timelines, billable hours, delivery margins, and resource utilization

Enforce adherence to SOPs, coding standards, and QA protocols

Conduct risk assessments, manage scope creep, and escalate blockers as needed

Maintain clear communication with clients, including status updates, delays, and delivery risks

Explore and integrate AI tools to improve estimation, QA, and internal delivery processes

Must-Have Skills & Experience

5+ years of project management experience, with at least 2 years managing WordPress projects

Strong understanding of WordPress architecture (themes, plugins, ACF, page builders like Elementor & Gutenberg, WooCommerce, CSS, HTML)

Proven ability to manage multiple concurrent client projects

Proficiency in tools like ClickUp, Jira, or Trello

Excellent documentation, briefing, and client communication skills

Familiarity with Git workflows, deployment processes, and basic server environments

Experience working with distributed cross-functional teams

 Bonus Skills (Good-to-Have)

Knowledge of technical SEO, performance optimization, and ADA compliance in WordPress

Exposure to AI tools for QA automation, estimation, and effort tracking (e.g., ChatGPT, GitHub Copilot)

Experience in a white-label or digital agency environment

Understanding of frontend frameworks or headless WordPress architecture

Leadership Opportunity

Take charge of high-impact WordPress accounts and lead the adoption of AI-driven delivery processes. Your leadership will be instrumental in helping E2M scale its delivery capabilities across a growing global client base.

KPIs (Success Metrics)

Project delivery timelines and adherence

Client satisfaction scores and feedback

Project utilization and delivery margin

Quality metrics (bug count, QA rework rate)

Effectiveness in managing scope and risks

Implementation of AI tools and process improvements

JD

Prior experience of about 6-10years

1 - Must have fair understanding of products like future, forward, options(call and put), bonds, swaps etc

2 - Must have fair understanding of mutual funds and NAV

3 - Should have good communication skill.

4 - Basic SQL

5 - Business analyst experience and should know about BRD.

6 - Good to have Knowledge of risk management in general.

Responsibilities:

Candidate will have to perform data analysis.

Candidate will have to speak with different risk engine team to identify the appropriate engine for given asset classes, and accordingly he has to do requirement analysis and testing.

Should have good product knowledge.

Should have good communication skill.

1. 8 to 12 of total IT experience and has full exposure of end-to-end SDLC

2. 1 to 2 years of experience as Solution Architect

3. Should have basic understanding in Architecture methodologies like TOGAF

4. Should have working knowledge of working in Architecture tools like Visio or any other EA tool

5. Should have experience in delivering Architecture artifacts diagrams like Business Architecture, Application Architecture and Deployment Architecture

6. Experienced and implemented solutions for Architecture patterns like Microservices, Event driven, REST API’s

7. Ability to illicit both functional and Non-functional requirements for business

8. Able to provide Solutions to address all NFR requirements like Scalability, performance, Security, Availability (HA/DR and other concepts) and Resiliency (RTO/RPO and other concepts)

9. Understanding of various network protocols- HTTPS, TCP/IP etc., Authentication mechanisms like LDAP etc.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

We’re looking for an experienced SEO Specialist to fuel growth at Quoality- Hospitality Guest Experince Platform helping businesses improve the guest experience and generate additional revenue.

Founded in 2021, Quoality is a Hospitality Tech company backed by a US-based Newchip Accelerator. Our mission is to equip businesses with the tools they need to grow. 

By providing tools, insights, and education with minimal effort on the business's part, the barrier to making actionable business decisions is lowered dramatically. Everything we do is driven by this mission. Everything we do needs to positively answer the question, "Does this help businesses grow?"

Product Demo: https://www.youtube.com/watch?v=gKklkRYKkC4&;t" target="_blank">https://www.youtube.com/watch?v=gKklkRYKkC4

Quoality Blogosphere: https://medium.com/quoality" target="_blank">https://medium.com/quoality

🙋‍ The role & what we are looking for: Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality.

Not us. Here are some of our core values to give you a sense of who we are as a team:

• First and foremost, we’re super transparent. We all know what everyone’s working on, how’s the company doing, and the whole shebang.
• We’re all super chill.
• Work time ain’t playtime. We take our work very seriously. We’re a small bunch on a mission to change the guest experience in the hospitality industry, once and for all.
• Deadlines are a thing for us. We are very punctual.
• We know what we are working on and aren’t clueless.
• We’re more friends than colleagues.
• Monthly 1:1s with the founders where you can directly share & receive feedback.

Not convinced yet? Okay, here’s the fun stuff:

• Flexible leave policy. Yeah, it’s truly flexible. We trust you.
• We’re fully remote in India. Work from the beautiful beaches of Goa or the stunning mountains of Manali, we’re all good.
• Annual workstations at exotic destinations. Subject to change and hitting milestones.
• Allowances to choose your coworking space (if you want), courses & anything that you think is beneficial to succeed in this role.

📄 The role & what we are looking for:

💻 Responsibilities:

• Execute tests, collect and analyze data and results, and identify trends and insights in order to achieve maximum ROI in paid search campaigns
• Track, report, and analyze website analytics and PPC initiatives and campaigns
• Optimize copy and landing pages for search engine marketing
• Perform ongoing keyword discovery, expansion and optimization
• Research and implement search engine optimization recommendations
• Research and analyze competitor advertising links
• Develop and implement link building strategy
• Work with the development team to ensure SEO best practices are properly implemented on newly developed code
• Work with editorial and marketing teams to drive SEO in content creation and content programming
• Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.

✅ Must Haves:

• 1.5 years+ of sales experience/strong drive to make a career in SEO
• Proven SEO experience
• Proven SEM experience managing PPC campaigns across Google, Yahoo and Bing.
• Solid understanding of performance marketing, conversion, and online customer acquisition
• In-depth experience with website analytics tools (e.g, Google Analytics)
• Experience with A/B and multivariate experiments
• Knowledge of ranking factors and search engine algorithms
• Up-to-date with the latest trends and best practices in SEO 
• Experience with other aspects of marketing, such as customer growth and promotion, is a plus
• Self-motivated and driven
• You are open to learning new stuff and avoid internal politics.(super important).
• You are humble, kind, and are open to feedback.(super duper important).

❕Bonus:

• Entrepreneurial spirit, Product Thinker, and ‘Can-Do' attitude.
• Passionate about leveraging technology for supporting product delivery in the Hospitality space.
• Operating style suited to working in a startup environment, where teamwork and resourcefulness are highly valued.
• Excellent leadership skills, including the ability to manage multiple assignments at a time.

🤙 What's the interview process like? 

Yes, we do have a process, and it’s simple.

Step 1: You apply for the job.
Step 2: Quick intro call with one of the founders.
Step 3: A round where we evaluate your assignment along with you.
Step 4: One round of interviews to gauge if you are a good culture fit. Step
5: Job Offer (contingent on the above steps).
Step 6: Welcome to the Quoality! 🙂

So, think we’re a good fit? Then let’s roll.🤘

• Integrate data from various back-end services and databases
• Gather and refine specifications and requirements based on technical needs
• Create and maintain software documentation
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities

What are we looking for in the Ideal Candidate?

• Proficient in creating Web (Responsive) applications using Angular 8+, AngularJS/ React JS, JavaScript, JQuery.
• Experience developing/consuming REST APIs
• Knowledge of multiple back-end languages (e.g. Python) and JavaScript frameworks (e.g. Node.js)
• Familiarity with databases (e.g.MSSQL, MySQL), and UI/UX design
• Hands-on experience with code versioning systems like Git, SVN.
• A clear understanding of client requirements & design specifications
• Aggressive problem diagnosis and creative problem-solving skills
• Ability to work and thrive in a fast-paced environment, learn rapidly, and master diverse web technologies and techniques.

Attributes:

• Team player, Positive Attitude
• Proven ability to work well with others in a fast-paced, iterative product definition and development environment.
• Able to work independently with little direct supervision and take initiative and willing to mentor and solve problems