Business Analyst

About the Role

We are looking for a creative and result-oriented Marketing Manager to lead brand-building initiatives and execute marketing campaigns that drive customer engagement and business growth. This role is ideal for someone who enjoys working across both offline and digital marketing while collaborating with cross-functional teams.

Key Responsibilities

• Develop and strengthen the brand across retail and digital channels.
• Plan and execute marketing campaigns to increase brand awareness and customer engagement.
• Create cost-effective marketing initiatives that deliver measurable results.
• Drive marketing activities that contribute to retail sales growth.
• Manage the brand's social media and digital presence, including content planning and campaign execution.
• Track campaign performance, analyze ROI, and optimize marketing efforts.
• Coordinate with sales, retail, and design teams to ensure successful campaign execution.
• Monitor market trends, competitor activities, and customer preferences to identify new opportunities.

Required Skills & Experience

• 2–5 years of experience in Marketing, Brand Management, or a related field.
• Experience in retail, fashion, or consumer brands is preferred.
• Strong understanding of digital marketing and social media platforms.
• Ability to plan and execute campaigns within budget.
• Analytical mindset with experience measuring campaign performance.
• Excellent communication, coordination, and project management skills.
• Self-motivated, creative, and proactive approach to problem-solving.

Qualifications

• Graduate or Postgraduate in Marketing, Business Administration, Mass Communication, or a related field.

What We're Looking For

• A creative thinker with fresh ideas.
• Someone who can balance brand-building with business objectives.
• A collaborative professional who enjoys working in a fast-paced environment.

Experience: 2–5 Years

Schedule: Monday to Friday (5 Days Working)

Employment Type: Full-time

Role & Responsibilities

1. Ansible Automation Design and maintain enterprise-grade playbooks, roles, and collections. Automate OS patching, configuration drift correction, security hardening, and compliance enforcement across AWS, Azure, VMware, and REST-integrated environments. Combine Ansible with Terraform for seamless post-provisioning configuration.

2. AWS Cloud Automation Architect serverless and event-driven automation using Lambda, Step Functions, EventBridge, SNS/SQS, S3 triggers, and Systems Manager. Build scalable, cross-account automation across AWS Organizations with proper IAM boundaries. Align all implementations with CIS, NIST, and AWS Well-Architected standards.

3. Kubernetes & Helm Develop and own custom Helm charts for multi-environment Kubernetes deployments. Manage the full Helm lifecycle including upgrades, rollbacks, and canary releases. Drive GitOps adoption using ArgoCD or Flux. Automate namespace management, RBAC, secrets, and network policies.

4. Infrastructure as Code & CI/CD Build reusable, versioned Terraform modules covering AWS networking, IAM, EKS, ECS, RDS, and security controls. Implement CI/CD pipelines for IaC using GitHub Actions or Azure DevOps — with automated testing, linting, drift detection, and policy enforcement baked in.

5. Security & Compliance Automation Automate CIS benchmark enforcement, vulnerability remediation, and infrastructure hardening. Integrate with CyberArk, AWS Secrets Manager, and SSM Parameter Store. Implement policy-as-code using OPA, Gatekeeper, or Conftest. Automate certificate lifecycle management end to end.

6. Observability & Auto-Remediation Connect automation workflows to New Relic and LogicMonitor for telemetry-driven triggers. Build self-healing routines that detect, diagnose, and resolve incidents automatically. Convert operational runbooks into fully automated diagnostic workflows to cut MTTR significantly.

7. ITSM Integration Integrate automation into SymphonyAI-driven ticketing, approval flows, CMDB updates, and change management processes. Build operational runbooks that map directly to ITSM workflows.

Ideal Candidate

• Strong Cloud Automation Architect Profile
• Mandatory (Experience 1) – Must have 8+ years of total experience with the last 6–7 years focused continuously on hands-on infrastructure automation in enterprise environments
• Mandatory (Experience 2) – Must have expert-level Ansible engineering, including advanced Jinja2 templating, dynamic inventory, custom module development, and designing enterprise-grade playbooks, roles, and collections across AWS, Azure, VMware, and REST-integrated environments
• Mandatory (Experience 3) – Must have strong Kubernetes and Helm expertise, including custom Helm chart authoring, multi-environment lifecycle management (upgrades, rollbacks, canary releases), namespace management, RBAC, secrets, and network policies — with GitOps adoption via ArgoCD or Flux
• Mandatory (Experience 4) – Must have deep Terraform knowledge, including reusable module design covering AWS networking, IAM, EKS, ECS, RDS, and security controls — with CI/CD integration (GitHub Actions or Azure DevOps) including automated testing, linting, drift detection, and policy enforcement
• Mandatory (Experience 5) – Must have solid AWS architecture knowledge, including serverless and event-driven automation (Lambda, Step Functions, Event Bridge, SNS/SQS, S3 triggers, Systems Manager), IAM design, cross-account automation across AWS Organizations, and multi-account networking aligned with CIS, NIST, and AWS Well-Architected standards
• Mandatory (Experience 6) – Must have experience with security and compliance automation including CIS benchmark enforcement, vulnerability remediation, infrastructure hardening, certificate lifecycle management, and integration with CyberArk, AWS Secrets Manager, and SSM Parameter Store
• Mandatory (Skill) – Must have proficiency in Python, Bash, or PowerShell for automation scripting, with proven ability to build production-grade automation frameworks end-to-end
• Preferred (Skill 1) – Experience with policy-as-code (OPA, Gatekeeper, Conftest) and IaC testing tools (Molecule, Terratest, Checkov, tfsec)
• Preferred (Skill 2) – Experience with multi-account AWS automation, service mesh (Istio/Linkerd), and ITSM integration (SymphonyAI or equivalent — ticketing, approval flows, CMDB updates, change management)
• Preferred (Skill 3) – Experience with AWS cost optimization automation and converting operational runbooks into self-healing diagnostic workflows

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

Data Scientists are analytical experts who use their skills in mathematics, statistics, and computer science to solve complex business problems. They collect, analyze, and interpret large datasets to extract meaningful insights and develop data-driven solutions. Their work helps organizations make informed decisions, improve processes, and gain a competitive edge.

Key Responsibilities:

• Data Collection and Preprocessing:
• Gathering data from various sources (databases, APIs, web scraping, etc.).
• Cleaning and transforming data to ensure quality and consistency.
• Handling missing values, outliers, and inconsistencies.
• Integrating data from multiple sources.
• Data Analysis and Exploration:
• Conducting exploratory data analysis (EDA) to identify patterns, trends, and relationships.
• Applying statistical methods and hypothesis testing to validate findings.
• Visualizing data using charts, graphs, and other tools to communicate insights.
• Model Development and Deployment:
• Developing and implementing machine learning models (e.g., regression, classification, clustering, deep learning).
• Evaluating model performance and fine-tuning parameters.
• Deploying models into production environments.
• Creating and maintaining machine learning pipelines.
• Communication and Collaboration:
• Presenting findings and recommendations to stakeholders in a clear and concise manner.
• Collaborating with cross-functional teams (e.g., engineers, product managers, business analysts).
• Documenting code, models, and processes.
• Translating business requirements into technical implementations.

Job description:

• To manage and develop the exhibition sales team setting objectives to achieve pre-set targets identified from the exhibition sales plan.
• To ensure that all opportunities are reacted to, proactively targeted and relationship managed in a timely manner.
• To develop sales strategy, taking into account market trends and the business environment and review this on a monthly basis reporting on any findings.
• To undertake relevant sales and marketing activities in order to achieve sales targets from exhibition clients.
• To ensure contracts are accurately raised and reflect the proposal made and ensure they are signed and returned.
• To ensure packages of services are agreed with the client and communicated to the ACC Liverpool events and operations teams.
• To ensure that the sustainability of an event is taken into account when offering availability to a client.
• To identify opportunities and grow new business from a variety of large multi national, local and regional organisations to ensure a diverse complimentary mix of events.
• Liaise closely with Corporate, Association, Sport and Entertainment sector leads on any potential clash events prior to confirming availability to clients to avoid programming conflict.
• To develop a robust CRM process to ensure that key client relationships are developed on an on-going consistent basis and that this information is recorded and reported each month.
• On a monthly basis, report on enquiries received, lost and developed, the state of the sector including business position in relation to the budget target.
• To follow up on any leads and general enquiries, dealing with them in a timely and efficient manner and ensure that team members do the same.
• To proactively call potential customers and ensure that team members are targeted to do the same.
• To set up and attend regular ‘keep in touch’ client meetings.
• To set up and attend regular ‘keep in touch’ team member meetings.
• To attend exhibitions, meetings and other events nationally and internationally as required to promote our organization.
• To provide a monthly sales activity report.

Roles and Responsibilities

• Apply knowledge set to fetch data from multiple online sources, cleanse it and build APIs on top of it
• Develop a deep understanding of our vast data sources on the web and know exactly how, when, and which data to scrap, parse and store
• We're looking for people who will naturally take ownership of data products and who can bring a project all the way from a fast prototype to production.
• Integrating and maintaining Python services
• Developing robust microservices and applications

Desired Candidate Profile

• Strong relevant experience of at least 2-3 years.
• Strong coding experience in Python3.
• Should have good experience with Django and NodeJs.
• Proficient on modelling applications on both RDBMS and NOSQL databases
• Should have experience in web scraping
• Good understanding and hands-on with scheduling and managing tasks with cron
• Should have experience with microservice architecture
• Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement
• Should have experience in shell scripting, GIT and docker
• Writing unit tests for 100% code coverage.