Backend developer

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Responsibilities :

• Involved in detailing and implementing user stories. 
• Understand the technical specifications and design the solutions. 
• Validate and implement the integration components of the third-party applications. 
• Build scalable and fault-tolerant software solutions adhering to the organization's secured coding standards. 
• Strive for 100% unit test code coverage. 
• Do code quality checks and code reviews regularly to ensure safe and efficient code. 
• Verify and deploy software solutions for development needs. 
• Work closely with the team to deliver the sprint objectives. 
• Continuously look to improve the organization's standards. 

Requirement

• A Bachelor’s / Master’s Degree in Engineering or Information Technology. 
• 4-7 years of software development experience with 2+ years of experience with Python programming language. 
• A thorough understanding of computer architecture, operating systems, and data structures. 
• An in-depth understanding of the Internet, Cloud Computing & Services, and REST APIs. 
• Must have experience with any one of the Python frameworks like Flask / FastAPI / Django REST. 
• Must know GIT and Python virtual environment. 
• Should have experience with Python requests module. 
• Must know how to use third-party libraries in Python. 
• Knowledge of Python module/library creation will be added advantageous. 
• Familiarity with SIEM tools like the Qradar app / Splunk app and Splunk add-on will be an advantage. 
• Experience working with Linux/Unix and shell scripts. 
• Experience working with Linux/Unix and shell scripts 
• A meticulous and organized approach to work. 
• A logical, analytical, and creative approach to problem-solving. 
• A thorough, detail-oriented work style.

About VisibilityStack

VisibilityStack helps businesses connect with people who are actively searching for the solutions they offer, both on Google Search and in the new wave of AI-powered search tools.

Our AI agents identify what your audience is looking for, create content that answers those questions, and structure it so Google and AI systems can easily understand and recommend it. We also strengthen your online credibility through strategic backlinks and a strong social presence.

Everything is guided by real-time data. We focus on what works, remove what does not, and keep your content working around the clock. The result is simple: the right people can find you, trust you, and reach out when they need what you offer.

The Role

We need a Senior Engineer who ships production code that scales. You'll be the technical anchor—building critical infrastructure, solving complex problems, and mentoring junior developers through code reviews and pair programming.

You'll shape our future in four key ways: writing the code that becomes our foundation, being a key voice in engineering hiring decisions, helping establish the processes and patterns everyone follows, and having significant input on product decisions—your technical perspective directly influences what we build, not just how we build it. This isn't about managing people or writing performance reviews—it's about technical leadership through excellence.

What's in it for you:

1. Own mission-critical systems end-to-end — Your code directly generates customer revenue
2. Skip the politics, ship products — No layers of approval, no enterprise bureaucracy
3. Shape product direction — Your technical insights influence product strategy, not just implementation
4. Learn cutting-edge AI in production — Work with LLMs, vector databases, and agent orchestration at scale
5. Shape technical decisions and processes — Your input matters on how we build, not just what
6. Accelerated growth path — As we scale, you choose: become our technical lead or remain a deeply influential IC
7. Direct founder access — Collaborate on product vision, not just execute specs

Location: Janakpuri, Delhi (Hybrid - Maker's Schedule)

Our Work Philosophy:

We follow the Maker's Schedule, not the Manager's Schedule. This means uninterrupted blocks of deep work when you're building, and high-bandwidth collaboration when we're solving problems together.

In Practice:

1. In-office days: Whiteboard architecture sessions, rapid product iterations, deep dives into product strategy, complex debugging that needs three minds on one problem
2. Deep work days: Uninterrupted coding from wherever you work best—home, office, or that coffee shop with perfect noise levels
3. Balance by design: We optimize for both intense collaboration and deep focus

The best technical breakthroughs happen in two modes: intense in-person collaboration where ideas bounce rapidly, and deep solo work where complex problems get solved. We protect both.

Responsibilities

Technical Excellence

1. Build production systems that handle millions of AI operations daily
2. Write complex integrations that others can't figure out
3. Solve scaling problems before they become emergencies
4. Implement robust error handling and monitoring
5. Own critical infrastructure components end-to-end

Architecture & Code Quality

1. Design APIs that won't need v2 in 6 months
2. Make pragmatic technical decisions (boring tech when appropriate)
3. Help establish engineering processes—from code review to deployment
4. Create patterns and standards other engineers can follow
5. Lead code reviews that teach, not just critique
6. Balance shipping speed with technical sustainability

Hiring & Technical Assessment

1. Conduct technical interviews for engineering roles
2. Design practical coding assessments that test real skills
3. Provide strong input on hire/no-hire decisions
4. Partner with founders on technical requirements for roles
5. Help close strong candidates by selling the technical vision

Mentorship & Collaboration

1. Pair with junior developers on complex problems
2. Share knowledge through code reviews and documentation
3. Unblock teammates when they're stuck
4. Work directly with founders on technical strategy
5. Partner with product team on feature design and technical feasibility
6. Turn product ideas into technical specifications
7. Work directly with founders on technical strategy
8. Turn product ideas into technical specifications

Requirements

Must Have

1. 5-7 years of software engineering experience
2. Expert-level Python development skills
3. Production experience with LLMs (OpenAI, Anthropic, not just prototypes)
4. Built systems that scaled (and dealt with the failures)
5. Strong debugging skills—you fix what others can't
6. API design that makes sense to other developers
7. Git workflows and collaborative development

Strong Advantages

1. Previous early-stage startup experience
2. Production experience with vector databases (Pinecone, Weaviate, pgvector)
3. Elasticsearch or search infrastructure expertise
4. Built revenue-generating AI/ML systems
5. Experience with high-volume data pipelines
6. Contributed to open source projects
7. Informal mentorship or tech lead experience

Tech Stack

1. Backend: Python, FastAPI, PostgreSQL
2. AI/ML: OpenAI APIs, LangChain, Vector DBs
3. Infrastructure: AWS, Docker, GitHub Actions
4. Search: Elasticsearch (evaluating alternatives)

What We Offer

1. Early employee equity and financial upside
2. No bureaucracy—your code ships to production
3. Work on genuinely hard technical problems
4. Learn from and contribute to cutting-edge AI systems
5. Clear growth path as the team scales

About the role: 

· Understand the project test requirements.

· Execute and evaluate automated test cases/suites and report test results to ensure that system functionality satisfies acceptance criteria.

· Create and maintain automation scripts using the Robot Framework

· Help create acceptance criteria for user stories.

· Log bug reports based on test execution.

· Collaborate with the development team to prioritize test scenarios.

· Collaborate with the development team to perform root cause analysis.

· Other duties assigned.

Position Requirements:

Essential Skills:

· Knowledgeable in Software Automation using Robot Framework

· Knowledgeable in API testing (Postman)

· Experience working in an Agile environment using Scrum or Kanban

· Proficiency in scripting and programming languages (Python preferred)

· Experience with REST API testing and the relevant testing tools.

· Understanding the differences between JSON, YAML, and XML.

· Experienced with CI/CD.

· Experience testing web applications and different types of testing approaches and test environments.

· Experience in test risk management.

· Experience in using GIT repositories would be great.

· A passion for software product quality assurance with a positive mindset and good communication skills.

· Keen eye for detail.

Good to Have

· ISTQB foundation level certification

· Familiar with other automation testing tools like Selenium and Katalon Studio

· Suggest / make framework improvements to accommodate the scripting needs

· Implemented automation framework using Behavior-Driven Development (BDD) approach

· Familiarity with the Test Pyramid would be great.

· Experience working with JIRA

Non-technical requirements:

● You are available to join us in our Bangalore office from Day 1.

● You have strong communication skills.

● You have strong analytical skills.

● You are customer friendly and service minded.

● You are a team player.

Backend/Fullstack Developer

About the Company:

Company is India’s largest and best-established digital wealth management service that helps its customers create wealth for their long-and-short-term goals. Founded in 2012, Company is a pioneer in the digital financial services category and is recognised for creating simple and elegant user experiences in a complex domain. We do this by simplifying complex investing concepts and automating best practices, so our customers can grow their wealth without worry. We achieve this by combining cutting-edge technology, data-driven algorithms, awesome UX and friendly customer support. Our task is ambitious and we like to work hard as well as smart. We want to build a team that relishes challenges and contributes to a new way of thinking and investing in India. We are also invested in the growth of our colleagues and providing a supportive and thriving working environment for everyone. We have been recognised by Great Place To Work® as one of India’s best companies to work for.

Role specific info:

• 4-12 years of experience building good quality production software
• Excellent knowledge of at least one ecosystem based on Elixir/Phoenix, Ruby/Rails, Python/Django, Go/Scala/Clojure
• Good OO skills, including strong design patterns knowledge
• Familiar with datastores like MySQL, PostgreSQL, Redis, Redshift etc.
• Familiarity with react.js/react-native, vue.js etc. • Knowledge of deploying software to AWS, GCP, Azure
• Knowledge of software best practices, like Test-Driven Development (TDD) and Continuous Integration (CI)

What would you do here:

• Writing quality code using language best practices.
• Working in a highly collaborative team.
• Building good software using the latest tools and techniques.
• Participating in design reviews, coding modules, code reviews and unit testing.
• Taking ownership of quality and usability of your code.
• Mentoring co-workers.
• Leading efforts in improving technology architecture.

Key Skills:

1. One or more of Python/PHP/Ruby/NodeJS/Java

2. Sound object-oriented skills, including strong design patterns knowledge

2. REST APIs

3. MVC architecture

4. MySQL/PostgreSQL

5. Exp with at least 1 NoSQL databases MongoDB/Memcache/Redis/

6. Exp with search technologies Elasticsearch/Solr

7. Exp building messaging based asynchrounous systems RabbitMQ/Kafka/SQS/Celery will be added advantage

8. Exp with Django/Flask frameworks will be added advantage

9. Knowledge of software best practices like Test-Driven Development (TDD) and Continuous Integration (CI) will be added adnavtage

Requirements:

1. Developing software solutions in conjunction with Relational theory, Rest APIs and NoSQL database technologies

2. Knowledge of cloud based technologies in AWS or Azure will be added advantage

3. Understanding of RDBMS technologies like MySQL, PostgreSQL.

4. Hands-on with Version control systems (GIT, SVN) and Unix/Ubuntu.

5. Experience in requirement analysis, HLD, LLD, unit & integration testing.

6. Good hands on experience in debugging application issues

TL;DR

1) Top performer in the company

2) Has worked with product based startup company

3) Ambitious and hardworking