● Follow due SDLC process for different phases of
development like design, development, unit testing,
maintenance
● Understand the requirements clearly from Functional
specs and future roadmap
● Write and update software design specs for the
solution
● Participate and invite peer review for design and
coding
● Support the automation requirements of continuous
integration and continuous deployments
● Handle customer escalations and special requests in a
timely manner
● Work with the rest of the team in a professional manner
and show ownership and commitment.
Qualifications and Required Skills:
● 2+ years experience in Software development
● In-depth knowledge of database technologies (SQL and
NoSQL)
● Proficiency in Python/Django framework
● Experience building RESTful APIs and knowledge of
RESTful design patterns
● Well versed with the complete Software Engineering Lifecycle.
● Strong Software development fundamentals including OOPS,
MVC, General Algorithms, Design Patterns etc.
● Good debugging and problem solving skills
● Analytical skills.
● Algorithmic and structured thinking.
● Works effectively within a collaborative team environment
● Good communication skills and positive attitude
Other Benefits:
● Insurance - Medical Insurance Coverage of 3,00,000 for
individual, spouse and kids. *Option of including parents and
higher coverage amount of 5,00,000
● Professional Development - Reimbursement towards relevant
courses that can help you grow your career and build your
knowledge level.
● Food - Lunch, Tea and Snacks. All you can eat!
● Work Culture- Flexible Result Oriented Work Environment
● Dress - We aren’t buttoned down. Wear anything you’re
comfortable in.Wear any comfortable dress you like to the office
– and be as comfortable at work
● Foosball - Whether you want to pick up the game or master
your skills, you’ll find plenty of people to play with
● TGIF - We’ll find something to do at the end of each week. Work
hard, party harder!

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Role Overview:
We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology
foundation for our Support Excellence function. This role sits at the intersection of engineering,
product, and operations ensuring that our internal teams and, eventually, our end users
experience seamless, efficient, and data-driven support.
You will lead a small but high-impact team of engineers, own the support tooling roadmap, and
implement solutions that handle ticket triage, data quality issues, automation, and integrations
with our healthcare SaaS platform.
This is a hands-on technical leadership role ideal for someone who thrives on solving
operational challenges through technology, building frameworks from scratch, and enabling
customer-facing and internal support teams to scale effectively.
Key Responsibilities
1. Build & Enhance Support Platform:
● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,
knowledge bases, and automation bots.
● Design and implement scalable support frameworks, ensuring fast triage, data-driven
escalation, and high-quality resolution.
● Integrate support tooling with product backend, CMS, and analytics systems to enable
context-aware assistance.
2. Technical Leadership & Delivery:
● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,
and coding standards.
● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,
maintainable solutions.
● Partner closely with Program Managers and Business Analysts to translate requirements
into technical execution.
3. Automation, Data & AI-Driven Support:
● Implement automation workflows (bots, routing, notifications) to reduce manual load and
optimize SLA adherence.
● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive
resolution.
● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).
● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.
● Restore transparency and speed between business stakeholders and tech teams.
4. Cross-functional Collaboration:
● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured
early in the roadmap.
● Serve as the engineering voice in discussions on escalation flows, release readiness, and
customer-facing support enablement.
● Collaborate with content and ops teams to power self-service experiences (knowledge
bases, FAQs, in-app help).
5. Documentation & Knowledge Management:
● Maintain technical documentation for support tooling, workflows, and integrations.
● Contribute to knowledge bases (internal + external) alongside ops and content teams.
● Foster a documentation-first culture to enable faster onboarding and smoother
collaboration.
What We’re Looking For
Must-Have
● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead
role.
● Proven track record in building internal platforms, support tools, or automation systems.
● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration
experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira
Service Management).
● Experience leading small teams and owning delivery from design → build → release.
● Excellent problem-solving skills with a bias for execution in fast-paced environments.
Nice to Have
● Exposure to SaaS or healthcare platforms with multi-tenant architecture.
● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).
● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).
● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).
Responsibilities :
- Involved in detailing and implementing user stories.
- Understand the technical specifications and design the solutions.
- Validate and implement the integration components of the third-party applications.
- Build scalable and fault-tolerant software solutions adhering to the organization's secured coding standards.
- Strive for 100% unit test code coverage.
- Do code quality checks and code reviews regularly to ensure safe and efficient code.
- Verify and deploy software solutions for development needs.
- Work closely with the team to deliver the sprint objectives.
- Continuously look to improve the organization's standards.
Requirement
- A Bachelor’s / Master’s Degree in Engineering or Information Technology.
- 4-7 years of software development experience with 2+ years of experience with Python programming language.
- A thorough understanding of computer architecture, operating systems, and data structures.
- An in-depth understanding of the Internet, Cloud Computing & Services, and REST APIs.
- Must have experience with any one of the Python frameworks like Flask / FastAPI / Django REST.
- Must know GIT and Python virtual environment.
- Should have experience with Python requests module.
- Must know how to use third-party libraries in Python.
- Knowledge of Python module/library creation will be added advantageous.
- Familiarity with SIEM tools like the Qradar app / Splunk app and Splunk add-on will be an advantage.
- Experience working with Linux/Unix and shell scripts.
- Experience working with Linux/Unix and shell scripts
- A meticulous and organized approach to work.
- A logical, analytical, and creative approach to problem-solving.
- A thorough, detail-oriented work style.
About VisibilityStack
VisibilityStack helps businesses connect with people who are actively searching for the solutions they offer, both on Google Search and in the new wave of AI-powered search tools.
Our AI agents identify what your audience is looking for, create content that answers those questions, and structure it so Google and AI systems can easily understand and recommend it. We also strengthen your online credibility through strategic backlinks and a strong social presence.
Everything is guided by real-time data. We focus on what works, remove what does not, and keep your content working around the clock. The result is simple: the right people can find you, trust you, and reach out when they need what you offer.
The Role
We need a Senior Engineer who ships production code that scales. You'll be the technical anchor—building critical infrastructure, solving complex problems, and mentoring junior developers through code reviews and pair programming.
You'll shape our future in four key ways: writing the code that becomes our foundation, being a key voice in engineering hiring decisions, helping establish the processes and patterns everyone follows, and having significant input on product decisions—your technical perspective directly influences what we build, not just how we build it. This isn't about managing people or writing performance reviews—it's about technical leadership through excellence.
What's in it for you:
- Own mission-critical systems end-to-end — Your code directly generates customer revenue
- Skip the politics, ship products — No layers of approval, no enterprise bureaucracy
- Shape product direction — Your technical insights influence product strategy, not just implementation
- Learn cutting-edge AI in production — Work with LLMs, vector databases, and agent orchestration at scale
- Shape technical decisions and processes — Your input matters on how we build, not just what
- Accelerated growth path — As we scale, you choose: become our technical lead or remain a deeply influential IC
- Direct founder access — Collaborate on product vision, not just execute specs
Location: Janakpuri, Delhi (Hybrid - Maker's Schedule)
Our Work Philosophy:
We follow the Maker's Schedule, not the Manager's Schedule. This means uninterrupted blocks of deep work when you're building, and high-bandwidth collaboration when we're solving problems together.
In Practice:
- In-office days: Whiteboard architecture sessions, rapid product iterations, deep dives into product strategy, complex debugging that needs three minds on one problem
- Deep work days: Uninterrupted coding from wherever you work best—home, office, or that coffee shop with perfect noise levels
- Balance by design: We optimize for both intense collaboration and deep focus
The best technical breakthroughs happen in two modes: intense in-person collaboration where ideas bounce rapidly, and deep solo work where complex problems get solved. We protect both.
Responsibilities
Technical Excellence
- Build production systems that handle millions of AI operations daily
- Write complex integrations that others can't figure out
- Solve scaling problems before they become emergencies
- Implement robust error handling and monitoring
- Own critical infrastructure components end-to-end
Architecture & Code Quality
- Design APIs that won't need v2 in 6 months
- Make pragmatic technical decisions (boring tech when appropriate)
- Help establish engineering processes—from code review to deployment
- Create patterns and standards other engineers can follow
- Lead code reviews that teach, not just critique
- Balance shipping speed with technical sustainability
Hiring & Technical Assessment
- Conduct technical interviews for engineering roles
- Design practical coding assessments that test real skills
- Provide strong input on hire/no-hire decisions
- Partner with founders on technical requirements for roles
- Help close strong candidates by selling the technical vision
Mentorship & Collaboration
- Pair with junior developers on complex problems
- Share knowledge through code reviews and documentation
- Unblock teammates when they're stuck
- Work directly with founders on technical strategy
- Partner with product team on feature design and technical feasibility
- Turn product ideas into technical specifications
- Work directly with founders on technical strategy
- Turn product ideas into technical specifications
Requirements
Must Have
- 5-7 years of software engineering experience
- Expert-level Python development skills
- Production experience with LLMs (OpenAI, Anthropic, not just prototypes)
- Built systems that scaled (and dealt with the failures)
- Strong debugging skills—you fix what others can't
- API design that makes sense to other developers
- Git workflows and collaborative development
Strong Advantages
- Previous early-stage startup experience
- Production experience with vector databases (Pinecone, Weaviate, pgvector)
- Elasticsearch or search infrastructure expertise
- Built revenue-generating AI/ML systems
- Experience with high-volume data pipelines
- Contributed to open source projects
- Informal mentorship or tech lead experience
Tech Stack
- Backend: Python, FastAPI, PostgreSQL
- AI/ML: OpenAI APIs, LangChain, Vector DBs
- Infrastructure: AWS, Docker, GitHub Actions
- Search: Elasticsearch (evaluating alternatives)
What We Offer
- Early employee equity and financial upside
- No bureaucracy—your code ships to production
- Work on genuinely hard technical problems
- Learn from and contribute to cutting-edge AI systems
- Clear growth path as the team scales
Hands-on experience with RESTful services, API design are must.
Knowledge of microservices architecture is must.
Knowledge of design patterns is a must.
Strong knowledge of Exception handling and logging mechanism is a must.
Agile scrum participation experience. Work experience with several agile teams on an application built
with microservices and event-based architectures to be deployed on hybrid (on-prem/cloud)
environments.
Good knowledge of Spring framework (MVC, Cloud, Data and Security. Etc) and ORM frameworks like JPA/Hibernate.
Experience in managing the Source Code Base through Version Control tools like SVN, GitHub,
Bitbucket, etc.
Experience in using and configuration of Continuous Integration tools Jenkins, Travis, GitLab, etc.
Experience in the design and development of SaaS/PaaS-based architecture and tenancy models.
Experience in SaaS/PaaS-based application development used by a high volume of
subscribers/customers.
Awareness and understanding of data security and privacy.
Experience in performing Java Code Reviews using review tools like SonarQube, etc.
Good understanding of end-to-end software development lifecycle. Ability to read and understand
requirements and design documents.
Good Analytical skills and should be self-driven.
Good communication with interpersonal skills.
Open to learning new technologies and domains.
A good team player and ready to take up new challenges. Active communication and coordination with
Clients and Internal stakeholders
Requirements: Skills and Qualifications
6-8 years of experience in developing Java/J2EE-based Enterprise Web Applications
Languages: Java, J2EE, and Python
Databases: MySQL, Oracle, SQL Server, PostgreSQL, Redshift, MongoDB
DB Script: SQL and PL/SQL
Frameworks: Spring, Spring Boot, Jersey, Hibernate and JPA
OS: Windows, Linux/Unix.
Cloud Services: AWS and Azure
Version Controls/ DevOps tools: Git, Bitbucket and Jenkins.
Message brokers: RabbitMQ, and Kafka
Deployment Servers: Tomcat, Docker, and Kubernetes
Build Tools: Gradle/Maven
About the role:
· Understand the project test requirements.
· Execute and evaluate automated test cases/suites and report test results to ensure that system functionality satisfies acceptance criteria.
· Create and maintain automation scripts using the Robot Framework
· Help create acceptance criteria for user stories.
· Log bug reports based on test execution.
· Collaborate with the development team to prioritize test scenarios.
· Collaborate with the development team to perform root cause analysis.
· Other duties assigned.
Position Requirements:
Essential Skills:
· Knowledgeable in Software Automation using Robot Framework
· Knowledgeable in API testing (Postman)
· Experience working in an Agile environment using Scrum or Kanban
· Proficiency in scripting and programming languages (Python preferred)
· Experience with REST API testing and the relevant testing tools.
· Understanding the differences between JSON, YAML, and XML.
· Experienced with CI/CD.
· Experience testing web applications and different types of testing approaches and test environments.
· Experience in test risk management.
· Experience in using GIT repositories would be great.
· A passion for software product quality assurance with a positive mindset and good communication skills.
· Keen eye for detail.
Good to Have
· ISTQB foundation level certification
· Familiar with other automation testing tools like Selenium and Katalon Studio
· Suggest / make framework improvements to accommodate the scripting needs
· Implemented automation framework using Behavior-Driven Development (BDD) approach
· Familiarity with the Test Pyramid would be great.
· Experience working with JIRA
Non-technical requirements:
● You are available to join us in our Bangalore office from Day 1.
● You have strong communication skills.
● You have strong analytical skills.
● You are customer friendly and service minded.
● You are a team player.
Backend/Fullstack Developer
About the Company:
Company is India’s largest and best-established digital wealth management service that helps its customers create wealth for their long-and-short-term goals. Founded in 2012, Company is a pioneer in the digital financial services category and is recognised for creating simple and elegant user experiences in a complex domain. We do this by simplifying complex investing concepts and automating best practices, so our customers can grow their wealth without worry. We achieve this by combining cutting-edge technology, data-driven algorithms, awesome UX and friendly customer support. Our task is ambitious and we like to work hard as well as smart. We want to build a team that relishes challenges and contributes to a new way of thinking and investing in India. We are also invested in the growth of our colleagues and providing a supportive and thriving working environment for everyone. We have been recognised by Great Place To Work® as one of India’s best companies to work for.
Role specific info:
- 4-12 years of experience building good quality production software
- Excellent knowledge of at least one ecosystem based on Elixir/Phoenix, Ruby/Rails, Python/Django, Go/Scala/Clojure
- Good OO skills, including strong design patterns knowledge
- Familiar with datastores like MySQL, PostgreSQL, Redis, Redshift etc.
- Familiarity with react.js/react-native, vue.js etc. • Knowledge of deploying software to AWS, GCP, Azure
- Knowledge of software best practices, like Test-Driven Development (TDD) and Continuous Integration (CI)
What would you do here:
- Writing quality code using language best practices.
- Working in a highly collaborative team.
- Building good software using the latest tools and techniques.
- Participating in design reviews, coding modules, code reviews and unit testing.
- Taking ownership of quality and usability of your code.
- Mentoring co-workers.
- Leading efforts in improving technology architecture.
- Building customer products that operate at a scale
- Working on a back-end system using Python and Java
- Working on MySQL, NoSQL, Solr, Thrift, Flask, RabbitMQ, Redis, etc.
- Working on analytics and data science
- Working on server management (Google Cloud)
- Explore different functions of building a tech product/company early in your career.
- Learn to Prioritize Work and learn the ability to decide some technical decisions vs others ata very early stage of your career
- Be instilled with the value of hard work, ownership, and self-sustainability.
- Be more actively involved in the decision-making and functioning of the company.
- Understand the great importance of personal ownership and the liberty needed to pursue that ownership
- Hungry for Growth & Learning
- Willing to go all out for an accelerated career in software engineering
- Ready to experiment things never done before – Conquer uncharted waters
- Think Out-of-the-Box – Innovative and effective solutions
- Top Gun command over technologies (Mentioned above)
- You'll learn how to target efficiency rather than perfection.
- This empowerment will help you become a better leader at a very early stage of your career.
- Join the Core team – Get real insights into building a Product and Business ground up
- Enjoy the freedom, that comes with a lot of ownership
- Challenging and fun work environment
- Flexible Work Culture – We are a target driven organization. We like hard-workers, but we adore smart-workers more!
- Unlimited Vacation policy - Work hard, and take a break when you need
Key Skills:
1. One or more of Python/PHP/Ruby/NodeJS/Java
2. Sound object-oriented skills, including strong design patterns knowledge
2. REST APIs
3. MVC architecture
4. MySQL/PostgreSQL
5. Exp with at least 1 NoSQL databases MongoDB/Memcache/Redis/
6. Exp with search technologies Elasticsearch/Solr
7. Exp building messaging based asynchrounous systems RabbitMQ/Kafka/SQS/Celery will be added advantage
8. Exp with Django/Flask frameworks will be added advantage
9. Knowledge of software best practices like Test-Driven Development (TDD) and Continuous Integration (CI) will be added adnavtage
Requirements:
1. Developing software solutions in conjunction with Relational theory, Rest APIs and NoSQL database technologies
2. Knowledge of cloud based technologies in AWS or Azure will be added advantage
3. Understanding of RDBMS technologies like MySQL, PostgreSQL.
4. Hands-on with Version control systems (GIT, SVN) and Unix/Ubuntu.
5. Experience in requirement analysis, HLD, LLD, unit & integration testing.
6. Good hands on experience in debugging application issues
TL;DR
1) Top performer in the company
2) Has worked with product based startup company
3) Ambitious and hardworking











